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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3417
3420 reviews
4.9 stars, 3420 reviews
4.9
user review 1 user review 2 user review 3 +3417
3420 reviews
4.9 stars, 3420 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 3 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 5 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 6 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 2 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 6 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 1 month ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 1 month ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 4 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 1 month ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 1 month ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 1 month ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 1 month ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 1 month ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 1 month ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 1 month ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 1 month ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 1 month ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 1 month ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 1 month ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 1 month ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 1 month ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 1 month ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 3 weeks ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 1 month ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 1 month ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 1 month ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 4 weeks ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 4 weeks ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 4 weeks ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 4 weeks ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 4 weeks ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 4 weeks ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 4 weeks ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 3 weeks ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 3 weeks ago
"So far so good"
Judy Winkin
Judy Winkin
5 3 weeks ago
"Easy and good deal"
Samantha de León
Samantha de León
5 3 weeks ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 3 weeks ago
"Very easy to book and competitive prices."
ju
ju
5 3 weeks ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 2 weeks ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 2 weeks ago
"Very good. Easy."
David Garciarena
David Garciarena
5 2 weeks ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 2 weeks ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 2 weeks ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 2 weeks ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 2 weeks ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 3 weeks ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 2 weeks ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 2 weeks ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 2 weeks ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 2 weeks ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 2 weeks ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 2 weeks ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 1 week ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 1 week ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 1 week ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 1 week ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 1 week ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 1 week ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 1 week ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 6 days ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 5 days ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 5 days ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 3 days ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 3 days ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 4 days ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"

Frequently Asked Questions

What does my Hola Car Rentals booking with Thrifty in Florida include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car rental brands operating in Florida, including Thrifty, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Thrifty rental experience and peace of mind throughout your trip in Florida.

Will I face unexpected charges at the Thrifty counter in Florida when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your Thrifty booking in Florida are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Thrifty counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Thrifty counter in Florida charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Thrifty to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
Are Florida toll roads cashless when renting from Thrifty?

Yes, almost all toll roads in Florida are cashless, and your Thrifty rental vehicle will include an electronic toll device or a plate-based billing system from the moment you pick it up.

At the Thrifty counter in Florida you will typically have two options:

  • Unlimited toll package: approximately US$13.99 per day or US$69.95 per week, covering all tolls during your rental period
  • Pay per use: the actual toll amount plus daily or administrative processing fees billed to your credit card after the rental ends

Common toll roads you may encounter in Florida include SR-528, SR-417, and SR-408 around Orlando (roughly US$5 to US$15 per day), the Florida Turnpike and I-95 Express near Miami (roughly US$5 to US$20 per day), and the Selmon Expressway in Tampa (roughly US$3 to US$10 per day). A one-way trip between Orlando and Miami via the Florida Turnpike can cost approximately US$15 to US$30.

If you prefer to use your own visitor toll pass, inform the Thrifty representative at pickup so they can deactivate the vehicle's default device and prevent duplicate charges. Note that toll charges may appear on your credit card days or even weeks after you return the car, as toll agencies process invoices in batches.

What documents do I need to pick up a Thrifty rental car in Florida?

To collect your Thrifty rental car in Florida you must present all of the following physical documents at the counter:

  • A valid, original driver's license in the main driver's name
  • A major credit card with the driver's name printed on the card, used for the security deposit hold
  • A valid passport (required for visitors traveling internationally)
  • Your booking confirmation or printed voucher
  • Round-trip flight or cruise tickets

If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or using a Latin alphabet, an IDP is recommended but not strictly required. The IDP is a translation document only and is never valid without the original license.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at any Thrifty counter in Florida. Debit cards and prepaid cards are not accepted for the security deposit hold, so bring a major credit card with sufficient available credit.

How much is the security deposit for a Thrifty rental in Florida?

When you pick up your Thrifty rental in Florida, the counter will place a temporary authorization hold on your credit card rather than an outright charge. For standard vehicles in the United States, typical holds range from approximately US$300 to US$400, though the exact amount varies by vehicle class, location, and season. Premium or specialty vehicles may carry a higher hold.

A few important points to keep in mind:

  • The hold must be placed on a physical major credit card in the main driver's name with the name printed on the card
  • Debit cards, prepaid cards, and virtual cards are not accepted for the deposit at any Thrifty location in Florida
  • The hold reduces your available credit until your bank releases it after the rental ends, which can take up to 15 business days
  • Even if you prepaid your booking, you must still present a credit card at the Thrifty counter in Florida for the hold

It is a good idea to notify your bank before traveling so that a high-value in-person authorization in Florida does not trigger a fraud block. Bringing a backup credit card is also recommended in case your primary card is declined.

Does Hola Car Rentals offer toll cashback for Thrifty rentals in Florida?

Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Thrifty rental in Florida.

Florida has an extensive cashless toll network covering routes around Orlando, Miami, Tampa, and Fort Lauderdale, so toll costs can add up quickly. The cashback benefit helps offset those expenses regardless of whether you use the Thrifty unlimited toll package or pay per use.

To claim your cashback after returning your Thrifty vehicle in Florida:

  • Email [email protected] within 30 days of vehicle return
  • Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
  • Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a toll invoice or statement showing charges paid
  • Include your full name, travel dates, and the last 4 digits of the card used for the booking

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so keep your toll receipts and submit promptly.

Is my foreign driver's license valid for a Thrifty rental in Florida?

Yes, a valid foreign driver's license is generally accepted at Thrifty counters in Florida when accompanied by your passport.

However, the rules depend on the alphabet your license uses:

  • If your license uses a Latin (Roman) alphabet, such as most European or Latin American licenses, it is accepted and an International Driving Permit (IDP) is recommended but not mandatory
  • If your license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an IDP is mandatory alongside your original license at any Thrifty location in Florida

The IDP is a translation booklet only. It is never valid on its own and must always be carried together with your original license. You must obtain the IDP in your home country before traveling, as it cannot be issued to foreign license holders once you are in the United States.

All documents presented at the Thrifty counter in Florida must be physical originals. Digital copies are not accepted. Make sure the name on your license, passport, and credit card all match the main driver listed on the rental agreement.

What is the minimum age to rent a car from Thrifty in Florida?

The minimum age to rent a car from Thrifty in Florida without an additional surcharge is 25. Drivers aged 21 to 24 can rent but will be charged a daily young-renter surcharge at the counter.

Key points for under-25 renters at Thrifty locations in Florida:

  • Drivers aged 21 to 24 are eligible but pay a daily young-renter fee, which varies by location and vehicle class
  • Most vehicle categories are restricted to drivers 25 and older, including full-size sedans, SUVs, minivans, convertibles, luxury, and premium classes
  • Drivers aged 21 to 24 are generally limited to economy, compact, intermediate, and compact SUV categories
  • Florida does not have the same state-law exception as New York or Michigan, so the standard Thrifty policy applies statewide

If you are between 21 and 24 and traveling from Latin America or the Caribbean, certain Hola Car Rentals rates with Avis or Budget (not Thrifty) may waive the underage fee. For Thrifty rentals in Florida, the standard young-renter surcharge applies regardless of nationality. Budget for this fee when comparing rental costs across brands in Florida.

How does adding an extra driver work at Thrifty in Florida?

Yes, you can add an additional driver to your Thrifty rental in Florida, but the extra driver must be physically present at the counter at pickup to show their valid driver's license and sign the rental agreement.

When the additional driver fee is not included in your rate, Thrifty in Florida charges US$13.50 per rental day plus taxes, with a maximum cap of US$189 plus taxes for the rental period. This fee is paid directly at the Thrifty counter in Florida and cannot be prepaid.

Requirements for the additional driver:

  • Must be present at the Thrifty counter in Florida at the time of pickup
  • Must hold a valid driver's license and meet the same document requirements as the main driver
  • Must meet the minimum age requirement; a young-renter surcharge may apply if the additional driver is under 25
  • If their license uses a non-Latin alphabet, an IDP is also required

Only drivers listed on the rental agreement are covered by protections such as CDW/LDW. If someone drives the Thrifty vehicle in Florida without being named on the contract, coverage may be void and additional charges could apply. Check your booking confirmation to see whether one additional driver is already included in your rate.

What insurance coverage do I need for a Thrifty rental in Florida?

When renting from Thrifty in Florida, two main types of coverage are worth understanding before you arrive at the counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Thrifty vehicle itself in Florida. A deductible may still apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the Thrifty rental in Florida. Some U.S. states require rental companies to include a state-minimum liability amount, but not all states do. It is strongly recommended to add supplemental liability coverage up to US$300,000 for peace of mind on Florida roads.

Common exclusions to be aware of:

  • Tires, wheels, undercarriage, and roof damage are often not covered by standard CDW/LDW
  • Prohibited use such as off-road driving, DUI, or unauthorized drivers voids coverage
  • Personal injuries to you or your passengers require separate Personal Accident Insurance (PAI)
  • Personal belongings require Personal Effects Coverage (PEC)

Review your Hola Car Rentals confirmation to confirm which coverages are included in your Thrifty Florida rate before pickup.

Does travel assistance cover me during a Thrifty rental in Florida?

Yes, most bookings include travel assistance provided by Terrawind Global Protection, which can be valuable if you experience a medical emergency or other covered incident during your Thrifty rental in Florida.

Core benefits typically included are:

  • Travel and medical coverage for up to 5 passengers
  • Legal assistance in case of an accident on Florida roads
  • Compensation for luggage lost by the airline
  • Flight cancellation insurance

This coverage is particularly relevant in Florida given the long highway distances between cities such as Miami, Orlando, and Tampa, where a breakdown or medical situation far from a major hospital could otherwise be costly.

Important limitations to keep in mind:

  • This benefit does not apply to residents of the United States or Canada
  • Pre-existing medical conditions are excluded from the medical benefit
  • Rental car damage is not covered by this assistance; that is handled by CDW/LDW
  • Third-party liability is separate and covered by LIS/ALI/SLI

To reach assistance 24 hours a day during your Thrifty rental in Florida, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Always check your booking confirmation for the exact terms and coverage limits that apply to your reservation.

Can I do a one-way Thrifty rental between Florida cities?

Yes, Thrifty offers one-way rentals between cities in Florida, and with 53 locations across the state, there are many route combinations available including Orlando, Miami, Tampa, Fort Lauderdale, Fort Myers, Jacksonville, and others.

A drop-off fee may apply depending on the specific route. Some short-distance routes, such as Miami International Airport to Orlando International Airport, may not incur a one-way fee, while longer or less common routes typically do. The fee is route-specific and varies by vehicle class, season, and distance.

How to check for a drop-off fee on your Thrifty Florida booking:

  • During checkout, select your different return location and the system will calculate the route
  • Any applicable drop-off fee will appear under the "To pay at destination" section on the details page
  • Your booking confirmation will also list the fee if one applies
  • If no fee appears, no drop-off charge applies to that specific Florida route

The drop-off fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed on your confirmation. Changing your return location after booking may reprice the rental and recalculate or add a drop-off fee, so confirm your itinerary before finalizing.

What is the fuel policy for Thrifty car rentals in Florida?

Thrifty rentals in Florida follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow to avoid fuel charges on your Thrifty rental in Florida:

  • At pickup, check the fuel gauge with the Thrifty agent and confirm the starting level is recorded on the rental agreement
  • Take a photo of the dashboard showing the odometer and fuel gauge
  • Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you arrive
  • Keep the fuel receipt showing the date, time, and station address
  • Take a photo of the full gauge before returning the car

If you return the Thrifty vehicle in Florida with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee. These charges can be significant, so refueling near the return location is always the better option.

Some Thrifty counters in Florida may offer an optional prepaid fuel plan at pickup. If you accept it, any unused fuel is generally non-refundable, so it is usually only worthwhile if you are certain you will not have time to refuel before returning the car.

How do I return a Thrifty rental car at a Florida airport after hours?

Yes, after-hours returns are generally supported at Thrifty airport locations in Florida, though the exact process varies by airport.

General steps for returning your Thrifty vehicle at a Florida airport outside counter hours:

  • Follow airport signage to the designated rental car return area or consolidated rental car center at the Florida airport where you picked up the vehicle
  • Park in the Thrifty or Hertz Group return bay, as Thrifty shares facilities with Dollar and Hertz at major Florida airports
  • Place the keys in the after-hours key drop box at the Thrifty return area
  • Leave a copy of your fuel receipt inside the vehicle or in the key envelope
  • Take photos of the fuel gauge, odometer, and overall vehicle condition before walking away
  • Keep all paperwork until you receive your final rental receipt confirming the return

At Palm Beach International Airport (PBI), the Thrifty return facility is located at the Hertz facility at 3175 Belvedere Road, West Palm Beach. For other Florida airports, check your rental agreement or booking confirmation for the specific return address and key drop instructions.

Note that liability for the vehicle may remain with you until the Thrifty agent formally checks it in during business hours, so documenting the car's condition at drop-off is important.

What taxes and airport fees should I expect on a Thrifty rental in Florida?

When renting from Thrifty at a Florida airport, the final price at the counter will typically include several taxes and fees beyond the base rate. Understanding these in advance helps you avoid surprises.

Common charges added to Thrifty rentals at Florida airports include:

  • Florida state sales tax of 6% on the base rental rate, plus county surcharges that can add up to an additional 6% depending on the county
  • Airport concession recovery fee (ACRF), typically 8% to 12% of the base rate, charged at airport locations
  • Customer facility charge (CFC), usually US$3 to US$5 per day, covering the cost of the rental car center facility
  • Tourism or local surcharges, such as those in Miami-Dade County, which can add approximately 5% to 6%

If your booking confirmation shows "Taxes and Fees: Included," you should not be billed separately for those items at the Thrifty counter in Florida. If you are charged for something that was listed as included, the No Extra Charges© guarantee may apply. Keep your itemized rental agreement and contact support after the rental ends with documentation.

Optional add-ons such as the Thrifty toll package, GPS, child seats, or additional driver fees are always due at the counter and are not covered by any inclusion guarantee.

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