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Frequently Asked Questions
What does my Hola Car Rentals booking with Thrifty in Orlando include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Orlando, including Thrifty, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Thrifty rental experience and peace of mind throughout your trip in Orlando.
Will I face unexpected charges at the Thrifty counter in Orlando when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Thrifty booking in Orlando are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Thrifty counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Thrifty counter in Orlando charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Thrifty to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Thrifty counter at Orlando International Airport (MCO)?
The Thrifty counter at Orlando International Airport is located on-airport, so no shuttle is needed.
- Terminals A and B: counters are on Level 1 (Ground Transportation); vehicles are in the adjacent garage.
- Terminal C: counters are on Level 4; vehicles are in Garage C.
From baggage claim, follow Ground Transportation signs to the rental car counters. The walk from baggage claim to the Thrifty counter takes roughly 5 to 10 minutes, and the walk from the counter to your vehicle bay takes another 2 to 5 minutes. Elevators and escalators are available throughout the terminal.
If you cannot locate the Thrifty counter, check the rental company logo on your booking confirmation and ask airport staff for directions. Bring your physical credit card and all required documents, as the Thrifty desk at Orlando will process your paperwork before directing you to the garage.
How do toll roads work when renting a Thrifty car in Orlando?
Orlando has an extensive cashless toll road network, and nearly all toll booths have been replaced by electronic gantries. When you pick up your Thrifty rental in Orlando, the vehicle will already include an electronic toll device or a plate-based billing system.
At the Thrifty counter in Orlando you will typically have two options:
- Unlimited toll package: approximately US$13.99 per day or US$69.95 per week, covering all tolls during your rental period.
- Pay per use: Thrifty records each toll via transponder or license plate photo (Toll-by-Plate) and bills the toll amount plus administrative fees to your credit card, sometimes days or weeks after you return the car.
Common toll roads around Orlando include SR-528, SR-417, and SR-408, with estimated daily toll costs of roughly US$5 to US$15 depending on your route.
If you prefer to use your own visitor toll pass, inform the Thrifty agent at the Orlando counter so they can deactivate the vehicle's default device and prevent duplicate charges. Do not move the toll device between vehicles, as this may result in penalties.
What documents do I need to pick up a Thrifty rental car in Orlando?
To collect your Thrifty rental in Orlando, you must bring the following physical documents:
- A valid, original driver's license in the main driver's name (digital copies are not accepted).
- A passport or valid government-issued photo ID.
- A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets if you are visiting from abroad.
If your driver's license uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory at the Orlando Thrifty counter. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original license.
Debit cards, prepaid cards, and digital wallets are not accepted for the security deposit at the Thrifty counter in Orlando. Make sure all names match across your license, passport, and credit card to avoid issues at pickup.
Can I get Tolls Cashback on my Thrifty rental in Orlando?
Yes, all bookings made through Hola Car Rentals, including Thrifty rentals in Orlando, include Tolls Cashback of up to 5% of your total booking value.
Orlando's toll roads such as SR-528, SR-417, and SR-408 can add up to roughly US$5 to US$15 per day in toll charges. After your Thrifty rental in Orlando ends, you can claim a reimbursement for those tolls up to the 5% cap.
To claim your cashback:
- Email [email protected] within 30 days of returning the vehicle.
- Use the subject line: Tolls Cashback - Reservation {Your Confirmation Number}.
- Attach your Hola Car Rentals reservation confirmation, the rental agreement signed at the Thrifty counter in Orlando, and a toll invoice or statement showing charges paid.
Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted. Note that Tolls Cashback does not mean tolls are included in your booking; you still pay tolls normally and claim reimbursement afterward.
What is the minimum age to rent a Thrifty car in Orlando?
The minimum age to rent a Thrifty car in Orlando without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent from Thrifty in Orlando but will be charged a daily young-renter surcharge of approximately US$13.50 per day plus taxes, up to a maximum of US$189 plus taxes.
Drivers under 25 renting from Thrifty in Orlando are also restricted from certain vehicle classes. Categories such as premium, luxury, full-size SUV, minivan, and convertible are typically reserved for renters aged 25 and older. Economy, compact, and intermediate vehicles are generally available to younger renters.
Regardless of age, all renters at the Thrifty counter in Orlando must present:
- A valid physical driver's license in good standing.
- A major credit card in the main driver's name for the security deposit hold.
- All other required documents, including a passport for international visitors.
Florida does not have a state law requiring rentals to drivers under 25 the way New York and Michigan do, so the Thrifty standard policy applies in Orlando.
Can I pick up a Thrifty car in Orlando and return it to a different location?
Yes, one-way rentals are possible with Thrifty in Orlando. Thrifty operates approximately 10 locations across the Orlando area, including the airport counter at Orlando International Airport (MCO) and several off-airport sites such as locations on International Drive, John Young Parkway, Orange Blossom Trail, and East Colonial Drive.
One-way drop-offs between Thrifty locations in Orlando may be arranged in advance without a noted surcharge between sites in the same city. However, one-way fees can apply depending on the specific route, distance, and vehicle class selected.
When booking a one-way Thrifty rental in Orlando, the drop-off fee (if any) will be shown under the "To pay at destination" section during checkout and on your booking confirmation. This fee cannot be prepaid and is paid directly at the Thrifty counter in Orlando at pickup.
If you need to change your drop-off location after booking, be aware that this may reprice your rental and recalculate any applicable one-way fee. Always confirm the drop-off arrangement with the Thrifty agent in Orlando at the time of pickup.
How much is the security deposit for a Thrifty rental in Orlando?
When you pick up your Thrifty rental in Orlando, a temporary authorization hold will be placed on your credit card. In the United States, typical holds range from approximately US$300 to US$400 for standard vehicles, though the exact amount at the Thrifty counter in Orlando can vary based on the vehicle class, rental duration, and season.
Important things to know about the deposit at Thrifty in Orlando:
- The hold is not a charge; it temporarily reduces your available credit until released after you return the vehicle.
- Only a physical, major credit card in the main driver's name with the driver's name printed on the card is accepted. Debit cards, prepaid cards, and digital wallets are not accepted.
- Premium or specialty vehicles may require a higher hold amount.
- After returning your Thrifty rental in Orlando, the hold is released, but your bank controls when the credit becomes available again, which can take up to 15 business days.
Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel dates to prevent fraud blocks on the authorization.
Are there extra airport fees when renting from Thrifty at Orlando MCO?
Yes, renting from Thrifty at Orlando International Airport (MCO) includes additional fees beyond the base rental rate. These airport-related charges are standard across all rental brands at MCO and are not specific to Thrifty.
Common fees added to Thrifty rentals picked up at Orlando airport include:
- Airport Concession Recovery Fee (ACRF): typically around 10 to 12% of the base rate.
- Customer Facility Charge (CFC): approximately US$4.50 to US$5.50 per rental day.
- Florida state rental tax and local tourism surcharges.
These fees are disclosed on your booking confirmation. If your confirmation shows "Taxes and Fees: Included," you should not be billed separately for those items at the Thrifty counter in Orlando. If you are charged for something not listed on your confirmation, the No Extra Charges© guarantee may apply.
One way to reduce airport fees is to rent from one of Thrifty's off-airport locations in Orlando, such as sites on International Drive or Vineland Road, which avoid the airport concession and facility charges. However, you will need to arrange your own transportation from MCO to those locations.
What travel assistance is included with my Thrifty booking in Orlando?
Most bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to Thrifty rentals in Orlando as well. This benefit is designed for situations such as a medical emergency on Orlando's highways, a serious accident on the Florida Turnpike, or a flight cancellation affecting your trip.
Core benefits typically include:
- Travel insurance with medical coverage for up to 5 passengers.
- Legal assistance in case of an accident.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this coverage applies only to non-North American customers. Residents of the United States and Canada do not qualify for this benefit. Check your booking confirmation for the exact terms, limits, and exclusions that apply to your Thrifty rental in Orlando.
Does Thrifty in Orlando require an International Driving Permit (IDP)?
An International Driving Permit (IDP) is mandatory at the Thrifty counter in Orlando if your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. In that case, you must carry both your original license and the IDP together, as the IDP is a translation only and is not valid on its own.
If your license is in English or uses the Latin alphabet, an IDP is generally not required to rent from Thrifty in Orlando, though it is still recommended as a precaution.
Key points to keep in mind:
- The IDP must be obtained in your home country before traveling. Organizations in the United States such as AAA do not issue IDPs to non-US license holders.
- All documents presented at the Thrifty counter in Orlando must be physical originals. Digital copies are not accepted.
- Your passport or government-issued photo ID must also be presented alongside your license.
If you are unsure whether your license requires an IDP for your Thrifty rental in Orlando, obtain one before departure to avoid any issues at the counter.
How does the fuel policy work for Thrifty rentals in Orlando?
Thrifty rentals in Orlando follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid additional charges.
Steps to follow for your Thrifty rental in Orlando:
- At pickup, check the fuel gauge with the Thrifty agent and confirm the starting level is recorded on the rental agreement.
- Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Orlando location.
- Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive.
- Keep your final fuel receipt showing the date, time, and station address.
If you return your Thrifty vehicle in Orlando with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee.
The Thrifty counter in Orlando may also offer an optional prepaid fuel plan at pickup. If you accept it, any unused fuel is generally non-refundable, so the Full-to-Full approach is usually the better value for most renters.
How do I add an additional driver to my Thrifty rental in Orlando?
Yes, you can add an additional driver to your Thrifty rental in Orlando, either as part of your rate or by paying a fee at the counter.
For Thrifty in Orlando, the additional driver fee is approximately US$13.50 per rental day plus taxes, up to a maximum of US$189 plus taxes, when not included in your rate. Check your booking confirmation for the line "Additional driver free of charge" to see if it is already covered.
Requirements for adding a driver at the Thrifty counter in Orlando:
- The additional driver must be present at pickup with a valid physical driver's license.
- If their license uses a non-Latin alphabet, they must also bring an IDP.
- Both the main driver and the additional driver must sign the rental agreement.
- The additional driver must meet the minimum age requirements; drivers aged 21 to 24 may be subject to a young-renter surcharge.
Only drivers listed on the Thrifty rental agreement in Orlando are covered by protections such as CDW/LDW and liability coverage. If someone drives who is not named on the contract, coverage may be void and additional charges may apply.
What insurance options are available for a Thrifty rental in Orlando?
When picking up your Thrifty rental in Orlando, you will typically be offered several insurance and protection products at the counter. Understanding what each covers helps you avoid paying for duplicate protection.
Main options available for Thrifty rentals in Orlando:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Thrifty vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation shows zero deductible. This does not cover damage to other vehicles or third parties.
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Thrifty rental in Orlando. In Florida, state-minimum liability is not automatically guaranteed for all renters, so adding supplemental liability coverage is strongly recommended.
CDW/LDW and LIS/ALI/SLI are separate products and cover different risks. Pairing both gives you protection for the Thrifty vehicle and for third parties.
Note that CDW/LDW does not cover tires, the undercarriage, the roof, or personal belongings. Only drivers named on the Thrifty rental agreement in Orlando are covered. Always report any incident immediately using the contact number on your rental agreement.
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