Hertz Car Rental
in Hawaii

Hola Car Rentals is the only premium partner of the top car rental brands operating in Hawaii, including Hertz, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Hertz rental experience and peace of mind throughout your trip in Hawaii.

No. With Hola Car Rentals, all costs and charges for your Hertz booking in Hawaii are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Hertz counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Hertz counter in Hawaii charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Hertz to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Daniel K. Inouye International Airport (HNL) in Hawaii, the Hertz counter is located in the Consolidated Rental Car Facility (CONRAC) on Level 2 of the Terminal 2 parking garage. The counter operates from 05:30 to 23:59 daily.

To reach the Hertz counter, follow these steps after collecting your baggage:

• Exit the baggage claim area and look for the rental car shuttle stop. Depending on your terminal, shuttle stops are located across from Claims 26 and 31, or at the median areas of Terminals 1 through 3.
• Board the shuttle to the CONRAC facility. Shuttles run from approximately 04:00 to midnight daily.
• Some baggage claim exits allow a direct walk to the facility without a shuttle, depending on your arrival terminal.
• Once at the CONRAC, proceed to Level 2 and locate the Hertz counter.

Bring your booking confirmation, a valid driver's license, and a physical major credit card in the main driver's name for the security deposit. If your license uses a non-Latin alphabet, also bring your International Driving Permit.

No, there are no toll roads, toll bridges, or toll tunnels anywhere in Hawaii. Drivers with a Hertz rental in Hawaii will not encounter any cashless toll lanes, transponder requirements, or toll booths on any of the islands, including Oahu, Maui, Kauai, or the Big Island.

Because Hawaii has no toll infrastructure, there are no toll programs to enroll in and no per-use toll charges to worry about during your rental. This also means there are no congestion charges or emissions-zone fees similar to those found in some mainland U.S. cities.

Hawaii does apply rental-specific taxes and airport concession fees that are separate from tolls. These charges appear on your rental agreement at the Hertz counter and are unrelated to road usage fees.

If you drive a Hertz vehicle to other U.S. destinations after your Hawaii trip, toll roads may apply in those regions. In that case, the Tolls Cashback benefit included with your booking lets you claim up to 5% of your total booking value back for tolls paid. Submit your claim to [email protected] within 30 days of returning the vehicle.

To collect your Hertz rental in Hawaii, bring the following physical documents to the counter:

• Your original, unexpired driver's license. If your license uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), you must also carry an International Driving Permit (IDP) as a translation alongside your original license.
• A physical major credit card with your name printed on it, in the main driver's name, for the security deposit hold. Debit cards and prepaid cards are not accepted for the deposit.
• Your passport or a valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets if you are visiting Hawaii from abroad.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Hertz counter in Hawaii.

If you plan to add an additional driver, that person must also be present at pickup with their own valid driver's license and ID. The additional driver must sign the rental agreement before driving the vehicle.

Yes, most bookings include travel assistance coverage through Terrawind Global Protection, and this applies to Hertz rentals in Hawaii as well. However, this benefit is available only to non-North American customers. Residents of the United States and Canada do not qualify for this benefit.

If you are eligible, the coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers.
• Legal assistance in the event of a road accident.
• Compensation for baggage lost by the airline.
• Flight cancellation insurance.

If you experience a medical emergency or accident while driving your Hertz rental on any of the Hawaiian islands, contact the assistance line immediately:

• Phone (24/7, toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Provide your full name, your booking confirmation number, your current location in Hawaii, and a brief description of the situation. This coverage does not replace CDW/LDW for damage to the Hertz vehicle itself.

Yes, a physical major credit card in the main driver's name is required at the Hertz counter in Hawaii to cover the security deposit hold. Debit cards, prepaid cards, and virtual or digital-only cards are not accepted for this purpose.

For standard vehicles rented in the United States, including Hawaii, the typical security hold placed on your credit card is approximately US$300 to US$400. The exact amount depends on the vehicle class, the specific Hertz location, and the length of your rental. Premium or specialty vehicles may carry a higher hold.

The hold is a temporary authorization, not a charge. It reduces your available credit until Hertz releases it after you return the vehicle. Your bank controls how quickly the hold disappears from your statement, which can take up to 15 business days after the rental ends.

Before arriving at the Hertz counter in Hawaii, notify your bank that you will be making an in-person authorization, especially if you are traveling internationally, to prevent the transaction from being flagged or declined. Bringing a backup credit card in your name is also a good precaution.

Hertz counter hours in Hawaii vary depending on the location you choose for pickup or return.

• Honolulu Airport (HNL): The Hertz counter at the CONRAC facility operates from 05:30 to 23:59 daily. The shuttle service connecting the terminals to the CONRAC runs from approximately 04:00 to midnight.
• Downtown Honolulu locations (such as 205 Lewers Street and 2552 Kalakaua Avenue): These Hertz branches typically operate from 07:00 to 15:00 daily, closing significantly earlier than the airport counter.
• Other Honolulu neighborhood locations (such as 1777 Ala Moana Boulevard): Hours are generally around 08:00 to 15:30 or similar early-closing windows.

Hours at Hertz locations on other Hawaiian islands, including Lihue Airport on Kauai, Hilo International Airport, and Kona International Airport, may differ. Always verify the specific hours for your pickup location before finalizing your travel plans.

If your flight arrives after the Hertz counter closes in Hawaii, contact the location directly in advance to confirm whether after-hours arrangements are available. Rental companies in Hawaii will generally hold your booking for up to 24 hours from the original pickup time if you are delayed.

Yes, one-way rentals between different Hertz locations in Hawaii are possible, but a drop-off fee may apply depending on the specific route and vehicle class you select.

In Hawaii, the pricing pattern for airport versus city center pickups is notable. Honolulu airport Hertz pickups are often priced lower than downtown Honolulu locations, which is the opposite of what many renters expect from mainland U.S. experience. This means picking up at HNL and returning downtown, or vice versa, can affect both your base rate and any applicable one-way fee.

When booking, the drop-off fee for your specific Hertz route in Hawaii will appear under the "To pay at destination" section during checkout. This fee is paid directly at the Hertz counter and cannot be prepaid through your booking.

To confirm whether a drop-off fee applies to your Hawaii itinerary:

• Select your pickup and return locations during the search process.
• Review the rate details page before completing your booking.
• Check your confirmation email for any "Drop-Off Fee" line item.

If the Hertz counter in Hawaii charges a fee that was not disclosed in your confirmation, keep all paperwork and contact support after the rental ends.

The minimum age to rent a Hertz car in Hawaii without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent from Hertz in Hawaii but will be charged an additional daily underage fee on top of the base rental rate.

Hertz charges approximately US$13.50 per rental day for young-renter surcharges, up to a maximum of US$189 for the rental period. This fee is paid at the Hertz counter in Hawaii and is not included in your prepaid booking total.

Drivers under 25 renting in Hawaii are also restricted from certain vehicle classes. Categories such as full-size SUVs, premium, luxury, convertibles, minivans, and vans are generally reserved for renters aged 25 and older. Economy, compact, and intermediate vehicles are typically available to younger drivers.

Hawaii does not fall under the New York or Michigan exceptions that require rental companies to serve drivers aged 18 and older. The standard Hertz policy applies, meaning 21 is the practical minimum age for most Hawaii locations.

All other standard requirements still apply regardless of age, including a valid driver's license and a physical major credit card in the main driver's name for the security deposit.

The insurance coverage included with your Hertz rental in Hawaii depends on the rate plan you selected at booking. It is important to review your confirmation carefully before arriving at the Hertz counter.

Two main types of coverage are relevant for any Hertz rental in Hawaii:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): This reduces your financial liability for damage to the Hertz vehicle itself, including theft and vandalism. A deductible may still apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS/ALI/SLI): This covers bodily injury and property damage you may cause to others while driving the Hertz vehicle in Hawaii. Some U.S. states require a minimum level of liability coverage, but not all do. Adding supplemental liability coverage is strongly recommended.

CDW/LDW and LIS/ALI/SLI are separate protections. Having one does not replace the other. Check your Hola Car Rentals confirmation to see which coverages are listed as included and whether any deductible applies.

Optional add-ons such as personal accident insurance, GPS, or child seats are not included by default and can be added at the Hertz counter in Hawaii.

Hertz rentals in Hawaii follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges at the Hertz counter.

To avoid fuel charges on your Hawaii rental:

• At pickup, confirm the fuel gauge reads full and ensure the starting level is recorded on your Hertz rental agreement. Take a photo of the dashboard showing the gauge and odometer.
• Before returning the vehicle, refuel within approximately 10 miles or 15 kilometers of the return location so the tank does not drop below full during the drive back.
• Keep your final fuel receipt showing the date, time, and station address.
• At return, show the gauge at full to the Hertz agent. For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge.

If you return the Hertz vehicle in Hawaii with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus an administrative service fee.

Ask the Hertz agent at pickup in Hawaii to recommend the nearest fuel station to the return location so you can plan your refueling stop in advance.

Yes, you can add an additional driver to your Hertz rental in Hawaii, either as part of your booking rate or by paying a fee at the counter.

For Hertz rentals in Hawaii, the additional driver fee is approximately US$13.50 per rental day, with a maximum charge of US$189 for the rental period. This fee is paid directly at the Hertz counter in Hawaii and is subject to local taxes.

If your booking confirmation explicitly states "Additional driver free of charge" or "Additional driver included," the first extra driver is covered at no cost. Only the first additional driver is included; any further drivers beyond that will incur the standard daily fee.

Requirements for adding a driver at the Hertz counter in Hawaii:

• The additional driver must be physically present at pickup.
• They must present a valid driver's license and a government-issued photo ID.
• If their license uses a non-Latin alphabet, they must also carry an International Driving Permit.
• They must meet the minimum age requirements. Drivers aged 21 to 24 may be subject to a young-renter surcharge in addition to the additional driver fee.
• Both the main driver and the additional driver must sign the Hertz rental agreement.

Only drivers listed on the Hertz agreement in Hawaii are covered by the rental's protections. Anyone not named on the contract who drives the vehicle may void your coverage.

Yes, Hertz rentals picked up at airports in Hawaii are subject to additional fees and taxes beyond the base rental rate. These charges are applied at the counter and are separate from what you may have prepaid through your booking.

Common charges that appear on Hertz rental agreements at Hawaii airports include:

• Airport concession recovery fee (ACRF): A percentage-based fee charged by the airport authority for operating on airport premises.
• Vehicle licensing fee recovery (VLF/VLRF): A fee to recover the cost of registering the rental fleet in Hawaii.
• Customer facility charge (CFC): A per-day or per-transaction fee tied to the use of the Consolidated Rental Car Facility (CONRAC) at airports such as HNL.
• Hawaii general excise tax: Applied to the rental transaction.
• State and local tourism surcharges: Hawaii applies additional surcharges that can add several dollars per day to the rental cost.

If your booking confirmation shows "Taxes and Fees: Included," these charges should already be covered and you should not be billed again at the Hertz counter in Hawaii. If you are charged for items that your confirmation shows as included, keep all paperwork and contact support after the rental ends. The No Extra Charges© guarantee covers undisclosed or incorrectly billed counter charges.

Yes, the Tolls Cashback benefit is included with all bookings, including Hertz rentals in Hawaii, even though Hawaii itself has no toll roads on any of its islands.

Because Hawaii has no toll infrastructure, you will not encounter any toll charges while driving your Hertz vehicle on Oahu, Maui, Kauai, or the Big Island. The Tolls Cashback benefit becomes relevant if your travel plans extend beyond Hawaii and you drive through toll roads in other U.S. states after your rental begins.

How the Tolls Cashback benefit works:

• You are reimbursed for the lesser of the total tolls you paid or up to 5% of your total Hola Car Rentals booking value.
• For example, if your booking total is US$600, the maximum cashback is US$30. If you paid US$18 in tolls, you receive US$18 back. If you paid US$50, you receive US$30.
• To claim, email [email protected] within 30 days of returning your Hertz vehicle.
• Include your booking confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid.

Refunds are issued to the original payment method used for your Hertz booking and typically process within 7 to 10 business days after approval.