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Frequently Asked Questions
What does my Hola Car Rentals booking with Hertz in Brickell include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Brickell, including Hertz, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Hertz rental experience and peace of mind throughout your trip in Brickell.
Will I face unexpected charges at the Hertz counter in Brickell when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Hertz booking in Brickell are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Hertz counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Hertz counter in Brickell charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Hertz to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Hertz counter closest to Brickell?
The Hertz location nearest to Brickell is at 229 Southeast 2nd Street in Miami Downtown, approximately 2 to 3 miles from Brickell. This is a walk-up city center branch, so no shuttle is required. You can reach it by car, rideshare, or public transit from Brickell in a short trip.
If you are arriving by plane, Hertz also operates a counter at Miami International Airport (MIA) at 3900 Northwest 25th Street, Suite 410, Miami 33142. That counter is located directly inside the terminal after baggage claim, with no shuttle or consolidated rental center required.
Counter hours differ between the two locations:
- Miami Downtown (229 SE 2nd Street): Monday to Friday 8:00 AM to 5:00 PM, Saturday and Sunday 9:00 AM to 1:00 PM
- Miami International Airport: open daily 5:00 AM to 3:00 AM
If you plan to pick up your Hertz vehicle in Brickell or downtown Miami outside those city center hours, the airport location is the better option given its extended schedule.
What documents do I need to pick up a Hertz car in Brickell?
To collect your Hertz rental in Brickell or at Miami International Airport, you must bring the following physical documents:
- Your original, unexpired driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, for the security deposit hold
- A valid passport or government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver's license is not in English and does not use a Latin (Roman) alphabet, for example if it is in Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original license.
Debit cards, prepaid cards, and virtual cards are not accepted for the security deposit at the Hertz counter. All documents must be physical originals. Digital copies shown on a phone will not be accepted.
How do toll roads work when renting a Hertz car near Brickell?
Almost all toll roads around Brickell and greater Miami are fully cashless. When you pick up your Hertz vehicle, the car will already include an electronic toll device or a plate-based billing system.
At the Hertz counter you will have two options:
- Unlimited toll package: approximately US$13.99 per day or US$69.95 per week, covering all tolls during your rental
- Pay per use: if you decline the package but still drive a toll road, Hertz will charge the toll amount plus an administrative fee of approximately US$9.99 per day on any day tolls are incurred
Common toll roads you may encounter when driving from Brickell include the Florida Turnpike and I-95 Express lanes. Estimated daily toll costs in the Miami area range from approximately US$5 to US$20 depending on your route.
If you prefer to use your own visitor toll pass, inform the Hertz agent at pickup so they can deactivate the vehicle's default device and prevent duplicate charges. Florida uses the SunPass and E-PASS systems, and toll charges may appear on your card days or even weeks after the rental ends.
Can I get toll cashback on my Hertz rental booked through Brickell?
Yes, all Hola Car Rentals bookings include Tolls Cashback, which applies to your Hertz rental whether you pick up in Brickell or at Miami International Airport.
The benefit reimburses the lesser of the total tolls you paid or up to 5% of your total booking value. For example, if your booking total is US$500, the maximum cashback is US$25. Miami-area toll roads such as the Florida Turnpike and I-95 Express lanes can add up quickly, so this benefit is worth claiming.
To claim your cashback after returning the Hertz vehicle:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - followed by your reservation number
- Attach your Hola Car Rentals confirmation, the signed rental agreement, and a toll invoice or statement showing charges paid
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Claims submitted after 30 days will not be accepted.
What is the minimum age to rent a Hertz car in Brickell?
The minimum age to rent a Hertz vehicle in Brickell is 21. Drivers aged 21 to 24 are permitted but will be charged a daily young-renter surcharge at the counter. For Hertz, this fee is US$13.50 per rental day, with a maximum charge of US$189.
Drivers aged 25 and older are not subject to any underage surcharge when renting Hertz in Brickell.
Drivers under 25 are also restricted from certain vehicle classes. Categories such as luxury, premium, convertible, full-size SUV, minivan, and van are generally reserved for renters aged 25 and older. Compact, economy, and intermediate vehicles are typically available to younger drivers.
Regardless of age, all drivers must present a valid driver's license and a major credit card in their own name for the security deposit. If your license is not in a Latin alphabet, an International Driving Permit is required.
Are there one-way street challenges when driving a Hertz rental in Brickell?
Yes, Brickell has several navigation quirks that can catch first-time drivers off guard, especially when picking up or returning a Hertz vehicle at the Miami Downtown branch on Southeast 2nd Street.
Key things to be aware of:
- Many main corridors in Brickell, including segments of Brickell Avenue, operate as three-lane one-way streets, meaning you cannot simply turn around if you miss a turn
- The adjacent Roads neighborhood, just west of Brickell, uses streets set at 45-degree diagonal angles that break from Miami's standard grid, causing sudden address number jumps that can confuse GPS navigation
- Brickell Avenue itself functions as part of a one-way pair system with parallel streets, which is different from the bidirectional roads common in many other cities
When driving your Hertz rental in Brickell, it is worth planning your route in advance and allowing extra time if you are unfamiliar with one-way systems. Using a GPS or navigation app is strongly recommended, though be aware that diagonal street transitions near Brickell can still cause brief disorientation even with turn-by-turn guidance.
How much is the security deposit for a Hertz rental in Brickell?
When you pick up your Hertz vehicle in Brickell or at Miami International Airport, a temporary authorization hold will be placed on your credit card. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount is set by the Hertz counter and may vary based on vehicle class, rental duration, and location.
Important things to know about the deposit:
- The hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle
- Your bank controls how quickly the hold disappears after release, which can take up to 15 business days
- Only a physical major credit card with the driver's name printed on the card is accepted. Debit cards, prepaid cards, and virtual cards are not accepted
- Premium or specialty vehicles may require a higher hold amount
To avoid issues at the Hertz counter in Brickell, notify your bank of your travel plans in advance and confirm you have sufficient available credit to cover both the hold and any expected charges.
Is there a travel assistance benefit included with my Hertz booking in Brickell?
Yes, most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to your Hertz rental in Brickell. However, this benefit is available only to non-North American customers. Residents of the United States and Canada do not qualify.
If you are eligible, the coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
If you experience a medical emergency or accident while driving your Hertz rental around Brickell or on Miami-area highways, you can reach the assistance line 24 hours a day:
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Always check your booking confirmation for the exact coverage terms and limits that apply to your specific reservation.
Can I pick up a Hertz car in Brickell and return it at Miami Airport?
Yes, you can pick up your Hertz vehicle at the Miami Downtown location near Brickell and return it at Miami International Airport, or vice versa. This type of one-way rental is a common option in the Miami area.
Whether a drop-off fee applies depends on the specific route and rate selected. For short-distance routes within the same metro area, such as between the Brickell or downtown Miami Hertz branch and Miami International Airport, a one-way drop-off fee may or may not apply. The booking process will show any applicable fee under the section labeled as charges due at destination before you confirm.
If a drop-off fee is listed on your confirmation, it is paid directly at the Hertz counter and cannot be prepaid. If no fee appears during booking, none should be charged at pickup.
To confirm the exact fee for your route, complete a search on the Hola Car Rentals website with your chosen pickup and return locations. The details page for each rate will display any drop-off fee clearly before you book.
How does the fuel policy work for a Hertz rental in Brickell?
Hertz uses a Full-to-Full fuel policy for rentals in Brickell and across Miami. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Steps to follow:
- At pickup, check the fuel gauge with the Hertz agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the return location before dropping off the car
- Keep your final fuel receipt as proof in case of any dispute
If you return the Hertz vehicle in Brickell or at Miami International Airport with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee.
The Hertz counter may also offer a prepaid fuel option at pickup. If you accept it, the Full-to-Full policy is replaced and any unused fuel is generally non-refundable, so it is usually better value to refuel yourself before return.
Can I add an additional driver to my Hertz rental in Brickell?
Yes, you can add an additional driver to your Hertz rental in Brickell, either as part of your rate or by paying a fee at the counter.
If your booking confirmation states that an additional driver is included, the first extra driver is free. If it is not included, Hertz charges US$13.50 per rental day for an additional driver, with a maximum fee of US$189 for the rental period.
Requirements for adding a driver at the Hertz counter in Brickell:
- The additional driver must be present at pickup and show a valid driver's license
- They must meet the minimum age requirement of 21 for Brickell rentals
- Drivers aged 21 to 24 may be subject to a young-renter surcharge in addition to the additional driver fee
- Both the main driver and the additional driver must sign the rental agreement
Only drivers listed on the Hertz rental agreement are covered by protections such as CDW and liability coverage. Anyone who drives the vehicle without being named on the contract may void those protections.
Does renting Hertz in Brickell cost less than renting at Miami Airport?
Yes, renting a Hertz vehicle at the Brickell area city center branch on Southeast 2nd Street typically costs less than renting at Miami International Airport. Off-airport locations generally do not carry the airport concession fees, customer facility charges, and other surcharges that are added to airport rentals.
The difference can be significant. Airport rental rates in Miami often include mandatory surcharges that can add 20% or more to the base rate compared to off-airport locations. If you are staying in Brickell and do not need a car immediately upon landing, picking up from the downtown Miami Hertz branch may offer better value.
Things to keep in mind when comparing:
- The Hertz city center branch near Brickell has more limited hours (weekdays 8:00 AM to 5:00 PM, weekends 9:00 AM to 1:00 PM) compared to the airport location (daily 5:00 AM to 3:00 AM)
- You will need to arrange your own transport from the airport to the Brickell area before picking up the Hertz vehicle
- Your booking confirmation will show all taxes and fees included in your rate so you can compare the true total cost
What insurance options are available for a Hertz rental in Brickell?
When picking up your Hertz vehicle in Brickell, you will typically be offered several insurance and protection options at the counter. Understanding what each covers helps you avoid paying for duplicate protection.
The main options are:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Hertz rental vehicle itself. A deductible may apply unless your confirmation states zero excess
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people or vehicles. In Florida, state-minimum liability is not always automatically included, so this is worth confirming on your rental agreement
CDW and LDW do not cover third parties, and liability coverage does not cover damage to the Hertz vehicle itself. They serve different purposes and are often both needed.
Common exclusions to be aware of:
- Tires, wheels, and undercarriage damage are often not covered by standard CDW
- Coverage is void if an unlisted driver operates the vehicle
- Driving outside permitted areas or off-road can invalidate protection
Check your Hola Car Rentals booking confirmation before arriving at the Brickell or Miami Airport Hertz counter to see which protections are already included in your rate.
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