VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Hertz in Arizona include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Arizona, including Hertz, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Hertz rental experience and peace of mind throughout your trip in Arizona.
Will I face unexpected charges at the Hertz counter in Arizona when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Hertz booking in Arizona are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Hertz counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Hertz counter in Arizona charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Hertz to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my Hertz rental car at Phoenix Sky Harbor Airport in Arizona?
The Hertz counter at Phoenix Sky Harbor Airport (PHX) in Arizona is located at 1805 East Sky Harbor Circle South. The PHX Hertz location is open 24 hours a day, seven days a week, making it convenient for early-morning or late-night arrivals.
After landing, follow the rental car signs toward the consolidated rental car area. Hertz Gold members at this Arizona location can proceed directly to their assigned vehicle in the Gold area without stopping at the counter, speeding up the pickup process considerably.
For private or charter flights arriving at other Arizona airports, Hertz also operates a 24-hour location at Jackson Jet Center (2710 East Old Tower Road, Phoenix). Additional Hertz locations across Arizona include:
- Tucson International Airport (TUS) at 1951 East Airport Drive
- Phoenix-Mesa Gateway Airport (AZA) in Mesa
- Scottsdale Airport at 15000 North Airport Drive, Suite 102
- Page Municipal Airport at 238 10th Avenue, Page
Bring your booking confirmation, a valid driver's license, and a major credit card in the main driver's name for the security deposit hold.
Are there toll roads in Arizona that affect my Hertz rental?
No, Arizona has no toll roads, so you will not encounter any toll charges while driving your Hertz rental car within the state. Unlike neighboring states such as California or Texas, Arizona does not operate any electronic toll lanes, cashless toll plazas, or congestion zones.
This means you do not need to worry about transponder programs, toll passes, or unexpected toll billing on your Hertz rental agreement when traveling within Arizona.
However, if your Arizona trip includes driving into neighboring states, tolls may apply there. In that case, the Hertz vehicle will typically include an electronic toll device, and you can choose between an unlimited toll package or a pay-per-use arrangement at the counter. All Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for any tolls paid during the rental period, regardless of which state you drive through.
What documents do I need to pick up a Hertz rental car in Arizona?
To collect your Hertz rental car at any Arizona location, you must present the following physical documents at the counter:
- A valid, original driver's license in the main driver's name (not a digital copy)
- A major credit card with the driver's name printed on the card, used for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for international visitors)
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or Latin script, an IDP is recommended but not strictly required at most Arizona Hertz locations.
Debit cards, prepaid cards, and virtual cards are not accepted for the security deposit hold at Hertz counters in Arizona. Bring a physical major credit card with sufficient available credit to cover the hold, which is typically around US$300 to US$400 for standard vehicles.
Does Hola Car Rentals offer Tolls Cashback for Hertz rentals in Arizona?
Yes, all Hola Car Rentals bookings, including Hertz rentals in Arizona, include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during the rental period.
Because Arizona itself has no toll roads, this benefit is most relevant if your Hertz rental takes you into neighboring states such as California or Texas, where toll roads are common. If you pay any tolls during those portions of your trip, you can claim the cashback after returning the vehicle.
To claim your Tolls Cashback:
- Email [email protected] within 30 days of returning the Hertz vehicle
- Use the subject line: Tolls Cashback, followed by your reservation confirmation number
- Attach your Hola Car Rentals confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid
Refunds are issued to the original payment method used for the booking and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What is the minimum age to rent a Hertz car in Arizona?
The minimum age to rent a Hertz car in Arizona without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent from Hertz in Arizona but will be charged an additional daily underage fee on top of the base rental rate.
At Hertz locations in Arizona, the young-renter surcharge is approximately US$13.50 per rental day plus applicable taxes, with a maximum cap of US$189 plus taxes for the rental period.
Drivers under 25 renting in Arizona are also restricted from certain vehicle classes. Categories such as full-size SUVs, luxury, premium, convertible, minivan, and van are typically reserved for renters aged 25 and older. Compact, economy, and intermediate vehicles are generally available to younger renters.
Note that Arizona does not have the same state-law exceptions as New York or Michigan, where rental companies must rent to drivers aged 18 and older. In Arizona, the Hertz minimum age is 21 for most locations, with the surcharge applying until age 25.
A valid driver's license and a major credit card in the main driver's name are required regardless of age.
How does the fuel policy work for a Hertz rental in Arizona?
Hertz rentals in Arizona follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional fuel charges.
At pickup, check the fuel gauge with the Hertz agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing both the odometer and the fuel gauge before leaving the Arizona pickup location.
At return, refuel within approximately 10 miles or 15 kilometers of the Hertz return location in Arizona so the gauge does not drop below full before you arrive. Keep the fuel receipt showing the date, time, and station address.
If you return the vehicle below the recorded starting level, Hertz may charge:
- A fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices
- A refueling service or administrative fee
For after-hours returns at Arizona Hertz locations such as Phoenix Sky Harbor (PHX), leave the fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone as documentation.
Can I add an additional driver to my Hertz rental in Arizona?
Yes, you can add an additional driver to your Hertz rental in Arizona, either as part of your rate or for a fee paid at the counter.
If your booking confirmation explicitly states that an additional driver is included at no charge, the first extra driver is free. If it is not included, Hertz in Arizona charges approximately US$13.50 per rental day plus taxes, with a maximum cap of US$189 plus taxes for the full rental period.
To add an additional driver at any Arizona Hertz location:
- The additional driver must be present at the counter at pickup
- They must present a valid driver's license (and an IDP if their license uses a non-Latin alphabet)
- They must sign the rental agreement
- They must meet the minimum age requirements for Arizona
Only drivers listed on the Hertz rental agreement are covered by protections such as CDW/LDW and liability coverage. If someone not listed on the contract drives the vehicle in Arizona, coverage may be void and additional charges could apply.
What insurance coverage is included in a Hertz rental in Arizona?
The insurance coverage included in your Hertz rental in Arizona depends on the rate plan selected when booking through Hola Car Rentals. It is important to review your booking confirmation carefully to understand exactly what is covered.
The two main types of coverage relevant to a Hertz rental in Arizona are:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Hertz vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible.
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people while driving the Hertz rental in Arizona. Some U.S. states require a minimum level of liability, but not all do.
CDW/LDW does not cover third-party injuries or property damage, and LIS/ALI/SLI does not cover damage to the Hertz vehicle itself. These are separate protections that work together.
Common exclusions at Hertz locations in Arizona include tires, undercarriage, roof damage, prohibited use such as off-road driving, and incidents involving unauthorized drivers not listed on the agreement.
Always verify coverage details on your rental agreement at the Arizona Hertz counter before driving away.
Does Travel Assistance apply to my Hertz rental in Arizona?
Yes, most Hola Car Rentals bookings, including Hertz rentals in Arizona, include Travel Assistance provided by Terrawind Global Protection. However, this benefit does not apply to residents of the United States or Canada.
For eligible international visitors renting a Hertz vehicle in Arizona, the coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
Arizona's vast desert highways and remote areas such as the region around Page or Flagstaff can be far from medical facilities, making this assistance particularly valuable if an emergency arises during your Hertz rental.
To reach the assistance team 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
This coverage does not replace CDW/LDW for vehicle damage or LIS/ALI/SLI for third-party liability on your Hertz rental in Arizona. Check your booking confirmation for the exact terms and limits that apply to your reservation.
How does the security deposit work for a Hertz rental in Arizona?
When you pick up your Hertz rental in Arizona, the counter agent will place a temporary authorization hold on your credit card. This is not a charge but reduces your available credit until the hold is released after you return the vehicle.
For standard vehicles at Hertz locations in Arizona, the typical hold is approximately US$300 to US$400. The exact amount can vary depending on the vehicle class, the specific Arizona location (airport versus neighborhood), and the length of the rental. Premium or specialty vehicles may carry a higher hold.
Important requirements for the deposit at any Arizona Hertz counter:
- The card must be a major credit card (not a debit, prepaid, or virtual card)
- The card must be in the main driver's name with the driver's name physically printed on the card
- The card must have sufficient available credit to cover the hold plus any expected charges
After you return the Hertz vehicle in Arizona, the hold is released. Your bank or card issuer controls how quickly it appears back on your available credit, which can take up to 15 business days. Bringing a backup credit card is recommended in case your primary card is declined at the Arizona Hertz counter.
Can I return my Hertz rental after hours in Arizona?
Yes, after-hours returns are available at select Hertz locations in Arizona. The Phoenix Sky Harbor Airport (PHX) Hertz location at 1805 East Sky Harbor Circle South operates 24 hours a day, seven days a week, making it one of the most convenient return options in Arizona. The Jackson Jet Center location in Phoenix also operates 24 hours.
For after-hours returns at Arizona Hertz locations that are not staffed around the clock, such as neighborhood or HLE (Hertz Local Edition) spots in Scottsdale, Tucson, Mesa, or Flagstaff, a key drop box is typically available. Follow these steps:
- Park the vehicle in the designated return area as instructed on your rental agreement
- Refuel before arriving so the tank matches the recorded starting level
- Place the keys and any required paperwork in the key drop envelope
- Keep a photo of the fuel gauge, odometer, and vehicle condition as documentation
- Retain your fuel receipt showing the date, time, and station address
Note that liability for the vehicle may remain with you until a Hertz agent formally checks it in at the Arizona location. Review your rental agreement for the specific after-hours terms that apply to your pickup location.
Can I pick up my Hertz rental in Arizona earlier than the scheduled time?
Yes, you may be able to pick up your Hertz rental in Arizona earlier than the scheduled time, but early pickup is subject to vehicle availability at the specific Arizona location on that day.
At busy Arizona airports such as Phoenix Sky Harbor (PHX) or Tucson International (TUS), Hertz may have vehicles ready before your scheduled time, but this is not guaranteed. Changing your pickup time before arriving can reprice your reservation, so it is worth reviewing the cost implications first.
If you arrive earlier than planned, you can go directly to the Hertz counter at your Arizona location and ask whether early pickup is possible. The agent will check availability and advise on any pricing adjustments.
For 24-hour Hertz locations in Arizona such as PHX, early arrivals are easier to accommodate than at neighborhood or HLE locations with limited operating hours. Always confirm the counter hours for your specific Arizona Hertz location before planning an early arrival.
Can I do a one-way Hertz rental and drop off in a different Arizona city?
Yes, Hertz offers one-way rentals within Arizona, allowing you to pick up in one city and drop off in another, such as picking up at Phoenix Sky Harbor (PHX) and returning at Tucson International (TUS) or a Flagstaff location.
A drop-off fee may apply depending on the specific route. This fee is set by Hertz and varies based on the cities involved, the distance, the vehicle class, and the season. The fee is not included in your prepaid rate and is listed under the "To pay at destination" section during the booking process on the Hola Car Rentals website.
Key things to know about one-way Hertz rentals in Arizona:
- The drop-off fee is shown on the booking details page before you confirm, not on the search results page
- Some short-distance routes within Arizona may carry no drop-off fee at all
- Premium or large vehicle classes may carry higher repositioning fees
- Cross-border one-ways (for example, Arizona to Mexico) may be restricted or require special authorization from Hertz
If the Hertz counter in Arizona charges a drop-off fee that differs from what your booking confirmation shows, keep all paperwork and contact support. The No Extra Charges© guarantee may apply if the fee was not disclosed at booking.
- Choosing a selection results in a full page refresh.
- Opens in a new window.
Suggested Currencies
- $ USD - United States Dollar
- € EUR - Euro
Other Countries
-
Albania
-
Algeria
-
Andorra
-
Angola
-
Antigua & Barbuda
-
Argentina
-
Australia
-
Austria
-
Bahamas
-
Bahrain
-
Bangladesh
-
Barbados
-
Belgium
-
Belize
-
Benin
-
Bermuda
-
Bolivia
-
Bosnia & Herzegovina
-
Botswana
-
Brazil
-
British Virgin Islands
-
Bulgaria
-
Burkina Faso
-
Burundi
-
Cameroon
-
Canada
-
Cape Verde
-
Cayman Islands
-
Central African Republic
-
Chad
-
Chile
-
Colombia
-
Comoros
-
Congo - Brazzaville
-
Congo - Kinshasa
-
Costa Rica
-
Côte d’Ivoire
-
Croatia
-
Curaçao
-
Cyprus
-
Czechia
-
Denmark
-
Djibouti
-
Dominica
-
Dominican Republic
-
Ecuador
-
Egypt
-
El Salvador
-
Equatorial Guinea
-
Eritrea
-
Estonia
-
Eswatini
-
Ethiopia
-
Finland
-
France
-
Gabon
-
Gambia
-
Germany
-
Ghana
-
Greece
-
Grenada
-
Guatemala
-
Guinea
-
Guinea-Bissau
-
Guyana
-
Haiti
-
Honduras
-
Hong Kong SAR
-
Hungary
-
Iceland
-
India
-
Iraq
-
Ireland
-
Israel
-
Italy
-
Jamaica
-
Japan
-
Jordan
-
Kenya
-
Kuwait
-
Latvia
-
Lebanon
-
Lesotho
-
Liberia
-
Libya
-
Liechtenstein
-
Lithuania
-
Luxembourg
-
Madagascar
-
Malawi
-
Mali
-
Malta
-
Mauritania
-
Mauritius
-
Mexico
-
Moldova
-
Monaco
-
Montenegro
-
Morocco
-
Mozambique
-
Namibia
-
Netherlands
-
New Zealand
-
Nicaragua
-
Niger
-
Nigeria
-
Norway
-
Oman
-
Palestinian Territories
-
Panama
-
Paraguay
-
Peru
-
Philippines
-
Poland
-
Portugal
-
Qatar
-
Romania
-
Russia
-
Rwanda
-
San Marino
-
São Tomé & Príncipe
-
Saudi Arabia
-
Senegal
-
Serbia
-
Seychelles
-
Sierra Leone
-
Singapore
-
Sint Maarten
-
Slovakia
-
Slovenia
-
Somalia
-
South Africa
-
South Korea
-
South Sudan
-
Spain
-
St. Lucia
-
St. Vincent & Grenadines
-
Sudan
-
Sweden
-
Switzerland
-
Taiwan
-
Tanzania
-
Togo
-
Trinidad & Tobago
-
Tunisia
-
Türkiye
-
Turks & Caicos Islands
-
Uganda
-
Ukraine
-
United Arab Emirates
-
United Kingdom
-
United States
-
Uruguay
-
Vatican City
-
Venezuela
-
Yemen
-
Zambia
-
Zimbabwe