Enterprise Car Hire
in New York

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Hola Car Rentals is the only premium partner of the top car hire brands operating in New York, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in New York.

No. With Hola Car Rentals, all costs and charges for your booking in New York are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in New York charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At New York JFK International Airport, the Enterprise counter is located at Federal Circle (Station C). All hire brands, including Enterprise, operate from this consolidated facility.

To reach it from any terminal:

• From baggage claim, follow the signs to the AirTrain inside your terminal.
• Board the AirTrain towards Federal Circle (Station C). The journey takes approximately 5 to 10 minutes.
• Once at Federal Circle, follow the Rental Car signs to the Enterprise counter and vehicle area.

The AirTrain operates 24 hours a day, 7 days a week, and the on-airport segment between terminals and Federal Circle is free of charge. Elevators and escalators are available at each station. Enterprise counters at New York JFK are open 24 hours, so you can collect your vehicle regardless of your arrival time.

Bring your booking confirmation, a physical major credit card in the main driver's name, your driver's licence, and your passport or government-issued photo ID.

To collect your Enterprise hire car in New York, you must present the following physical documents at the counter:

• A valid, unexpired driver’s licence (original, not a photocopy or digital version).
• A passport or government-issued photo ID.
• A physical major credit card in the main driver’s name, with the driver’s name printed on the card, for the authorisation hold.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for international visitors).

If your driver’s licence uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory. For licences in other non-English scripts or languages, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.

Debit cards and prepaid cards are not accepted for the authorisation hold at the Enterprise counter in New York. All documents must be physical; digital versions will not be accepted.

It depends on your driver’s licence. When hiring from Enterprise in New York, an International Driving Permit (IDP) is mandatory if your licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic (Russian). If your licence is in a Latin-based script but not in English, an IDP is strongly recommended.

The IDP is a translation document only. It is not a standalone licence and will not be accepted without your original driver’s licence. You must carry both together at the Enterprise counter in New York.

Important: IDPs must be obtained in your home country before you travel. Organisations such as AAA in the United States do not issue IDPs to holders of non-US licences.

If your licence is in English or issued by an EU or EEA country, you can generally drive in New York without an IDP, though Enterprise may still request it at their discretion. Always check your booking confirmation for any specific requirements.

New York has an extensive cashless toll network, and as an Enterprise hirer in New York you will encounter tolls on bridges, tunnels, and major motorways. Cash payment is generally not accepted at toll facilities.

At the Enterprise counter in New York, you will typically have two options:

• Unlimited toll package: a fixed daily rate of approximately US$11 to US$25 per day, covering all toll usage during your hire period. Enterprise specifically charges US$4.95 per day for their TollPass Service when you use tolls.
• Pay per use: if you decline the package, Enterprise will charge you the actual toll amounts plus daily or administrative processing fees after you return the vehicle. These charges can appear days or even weeks after your hire ends.

New York also has an active Congestion Relief Zone covering most of Manhattan south of 60th Street. Hire cars entering this zone on local streets are charged approximately US$8.99 plus taxes per day. Travel on the FDR Drive or West Side Highway without exiting into local streets within the zone is not subject to this fee.

If you have a personal E-ZPass transponder, inform the Enterprise counter agent so they can deactivate the vehicle's default toll device and avoid duplicate charges.

Yes, New York's Congestion Relief Zone fee applies to Enterprise hire cars entering most of Manhattan south of and including 60th Street.

The charge is approximately US$8.99 plus taxes and fees per day. This is a once-per-day charge, meaning you are billed once per calendar day regardless of how many times you enter and exit the zone on that day.

Key details for Enterprise hirers in New York:

• The fee is detected automatically by cameras at zone entry points. There are no traditional toll booths.
• Travel on the FDR Drive or the West Side Highway (Route 9A) does not trigger the fee, provided you do not exit onto local streets within the zone.
• This charge is separate from bridge and tunnel tolls and is not covered by insurance or hire protection packages.
• The congestion fee will appear on your Enterprise hire bill, either as part of the toll package or as a separate post-hire charge.

Budget for this fee if you plan to drive into central Manhattan during your New York hire. It is in addition to any bridge or tunnel tolls you may incur.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Enterprise hire in New York.

Given New York's high toll exposure, including bridge and tunnel crossings of US$15 to US$25 or more per crossing and the daily Congestion Relief Zone fee, this benefit can add up to significant savings.

To claim your Tolls Cashback:

• Email [email protected] within 30 days of returning your Enterprise vehicle in New York.
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.
• Attach your Hola Car Rentals confirmation, the signed hire agreement, and a toll invoice or statement showing the charges paid.
• Include your full name, travel dates, and the last 4 digits of the card used for your booking.

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted. This benefit covers toll charges only, not administrative or service fees charged by Enterprise.

New York has a special rule: Enterprise and other hire companies are required by state law to hire to licensed drivers aged 18 and older. This makes New York one of the few places in the United States where hirers under 21 can legally collect a vehicle.

However, a young-hirer surcharge applies to drivers under 25. Key points for Enterprise hires in New York:

• Drivers aged 18 to 24 are subject to a daily young-hirer surcharge. For Enterprise, this fee is US$15 per day plus applicable taxes.
• Most vehicle classes are restricted to hirers aged 25 and older. Categories such as full-size, SUV, minivan, luxury, premium, and convertible typically require the main driver to be at least 25.
• Drivers aged 18 to 24 in New York are generally limited to economy, compact, intermediate, and compact SUV categories.
• A valid driver’s licence and a physical major credit card in the main driver’s name are still required regardless of age.

If you are 25 or older, no young-hirer surcharge applies at Enterprise in New York.

When collecting your Enterprise hire in New York, a temporary authorisation hold will be placed on your credit card at the counter. This is not a charge but reduces your available credit until it is released after you return the vehicle.

For standard vehicles in the United States, including New York, typical holds range from approximately US$300 to US$400. The exact amount depends on:

• The vehicle class (premium or speciality vehicles may carry higher holds).
• The specific Enterprise location, whether airport or city.
• The length of your hire period.

Important requirements for the deposit at Enterprise in New York:

• You must present a physical major credit card with the main driver’s name printed on the card. Debit cards and prepaid cards are not accepted.
• The card must have sufficient available credit to cover the hold plus any expected charges.
• Virtual or single-use card numbers are not accepted.

After you return the vehicle, Enterprise releases the hold. Your bank or card issuer controls when the funds reappear in your available balance, which can take up to 15 working days. Bringing a backup credit card is always recommended.

When hiring from Enterprise in New York, two main types of cover are worth considering:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): this reduces your financial liability for damage to the Enterprise vehicle itself, including collision, theft, and vandalism. A deductible may apply unless your confirmation shows zero excess. CDW and LDW do not cover damage you cause to other people or their property.
• Third-Party Liability (LIS/ALI/SLI): this covers bodily injury and property damage you may cause to others while driving the Enterprise hire in New York. Some US states require a minimum level of liability, but not all do. Adding supplementary liability cover of up to US$300,000 is strongly recommended.

Neither CDW nor LDW covers tyres, undercarriage, roof damage, or personal belongings. Only drivers named on the Enterprise hire agreement are covered.

New York's congestion zone, bridge crossings, and busy urban streets increase the likelihood of minor incidents, so reviewing your cover before collection is especially important. Check your booking confirmation to see which protections are already included in your rate before accepting or declining anything at the Enterprise counter in New York.

Yes, you can add an additional driver to your Enterprise hire in New York, either as part of your rate or for a fee paid at the counter.

For Enterprise in New York, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Check your booking confirmation to see if an additional driver is already included at no extra cost.

Requirements for adding a driver at the Enterprise counter in New York:

• The additional driver must be present at collection and show a valid driver’s licence.
• They must meet the same minimum age requirements. In New York, Enterprise must accept drivers aged 18 and older, though a young-hirer surcharge applies to those under 25.
• If their licence uses a non-Latin alphabet, they will also need an International Driving Permit.
• Both the main driver and the additional driver must sign the hire agreement.

Only drivers listed on the Enterprise hire agreement in New York are covered by CDW, LDW, and liability protections. Anyone who drives without being named on the contract may void those coverages entirely. If you need to add a driver after collection, visit an Enterprise branch to update the agreement.

Enterprise hires in New York follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to avoid fuel charges on your New York Enterprise hire:

• At collection, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard.
• Before returning the vehicle, refuel within approximately 10 miles of the Enterprise return location in New York. Refuelling too far away risks the gauge dropping slightly before you arrive.
• Keep your final fuel receipt showing the station address, date, and time.
• For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge on your phone.

If you return the Enterprise vehicle in New York below the recorded starting level, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.

Some Enterprise locations may offer a prepaid fuel option at the counter. If you accept it, any unused fuel is generally non-refundable, so it is usually better value to refuel yourself near the return point.

Yes, one-way hires with Enterprise in New York are possible, allowing you to collect at one location and return at a different one. However, a drop-off fee may apply depending on the route.

Key points about one-way hires with Enterprise in New York:

• The drop-off fee is route-specific and varies by distance, vehicle class, and season. It is not a mileage or fuel charge but is typically taxable locally.
• Same-city routes, such as New York JFK airport to a Manhattan Enterprise location, often carry no drop-off fee. Longer routes between different cities or states usually do.
• Cross-border one-ways, for example between the United States and Canada, may be restricted or carry higher fees depending on Enterprise's policies.
• The drop-off fee, if applicable, will be shown under the "To pay at destination" section during the booking process and on your confirmation. It cannot be prepaid.

If you need to change your return location after booking, contact support as soon as possible. Mid-hire route changes must be approved by the Enterprise location and may increase the fee. Always verify the drop-off fee on your confirmation before collection in New York.

Yes, most bookings include travel assistance through Terrawind Global Protection, which can help if an unexpected situation arises during your Enterprise hire in New York, such as a medical emergency, a road incident on a busy New York highway, or a flight cancellation affecting your trip.

Core benefits typically included:

• Travel and medical cover for up to 5 passengers.
• Legal assistance in the event of an accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

This cover does not include damage to the Enterprise vehicle itself (that is handled by CDW or LDW) or third-party liability to others (covered by LIS or SLI). Pre-existing medical conditions are also excluded.

To utilise the assistance during your New York hire, call the 24-hour line at +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for travel assistance on Enterprise hires in New York or elsewhere.