Car Rental
at Louisville Airport

Hola Car Rentals is the only premium partner of the top car rental brands operating at Louisville Airport, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected rental experience and peace of mind throughout your trip at Louisville Airport.

No. With Hola Car Rentals, all costs and charges for your booking at Louisville Airport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at Louisville Airport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

All major rental car counters at Louisville Airport are located directly in the baggage claim area on the lower level of the terminal, so no shuttle or people mover is required. After clearing customs and collecting your bags, you can walk straight to your brand's counter.

Some brand-specific landmarks to note:

• Budget is located straight ahead and to the right after taking the escalator down
• Enterprise is positioned across from baggage claim area C
• Other brands including Hertz, Alamo, National, Dollar, and Thrifty are also in the same baggage claim level

Once paperwork is complete at the counter, your vehicle is parked a 2 to 3 minute walk away on Level 1 of the attached parking garage at the west end of the terminal. The entire process is on-terminal at 600 Terminal Drive, Louisville, KY, with no off-site transfer needed.

From the moment your plane lands at Louisville Airport, expect the full process to take roughly 45 to 90 minutes before you are driving away.

Here is a realistic breakdown:

• U.S. Customs and Border Protection (immigration and customs): 20 to 60 minutes, depending on flight volume and queue length
• Baggage claim: included in the above window
• Walk to rental counter in the baggage claim area: 5 to 10 minutes
• Counter paperwork and key handover: 2 to 5 minutes
• Walk to your vehicle on Level 1 of the attached parking garage: 2 to 3 minutes

Domestic arrivals at Louisville Airport skip the immigration step and can typically reach their vehicle in 15 to 30 minutes. To avoid delays at the counter, have your passport, driver's license, booking confirmation, and credit card ready before you reach the desk.

To collect your rental car at Louisville Airport, you must present all of the following physical documents at the counter:

• Valid, unexpired driver's license with a photo (original, not a digital copy)
• Passport or valid government-issued photo ID
• Major credit card in the main driver's name, with the driver's name printed on the card, for the security deposit hold
• Your booking confirmation or printed voucher
• Round-trip flight tickets or proof of onward travel

If your driver's license is not in English and does not use a Latin (Roman) alphabet, for example if it is in Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is required alongside your original license. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and is not valid without your original license.

Obtain your IDP in your home country before traveling, as it cannot be issued abroad. All documents must be physical; digital versions shown on a phone are not accepted at Louisville Airport rental counters.

Toll roads near Louisville Airport are entirely cashless. There are no toll booths where you stop to pay; instead, cameras photograph your license plate at toll plazas and charges are collected electronically. The main toll system in the area is RiverLink, which operates on the bridges connecting Louisville and Southern Indiana, including the John F. Kennedy Memorial, Abraham Lincoln, and Lewis and Clark bridges. RiverLink also accepts E-ZPass.

When you rent at Louisville Airport, your vehicle will typically be enrolled in the rental company's pay-per-use toll program, such as TollPass offered by brands like Alamo and National. Here is how it works:

• A daily convenience charge of approximately US$4.95 applies only on days when you actually use a toll road, with a cap of US$30 to US$34.65 per rental period
• Actual toll charges are added on top, billed at the higher of the video toll rate or the undiscounted rate (for example, US$5.36 for a small vehicle with no account)
• Charges are billed to your card on file approximately 4 to 6 weeks after the rental ends

To avoid the convenience charge, you can use your own personally owned transponder or the NextPass app, adding your rental vehicle's plate and payment method directly. Confirm with the counter agent at Louisville Airport before driving away.

Renting at Louisville Airport adds several mandatory fees on top of the base rate, which can increase your total by 20 to 50 percent or more. These charges are standard for on-airport locations and are not unique to any one brand.

Common fees you will see on your rental agreement at Louisville Airport include:

• Airport Concession Recovery Fee (ACRF): charged by brands that operate as on-site concessionaires at the airport
• Customer Facility Charge (CFC): typically US$4.50 to US$10 per contract, funding airport operations and remitted directly by renters
• Kentucky state sales tax: 6 percent
• Jefferson County and local taxes: additional percentage on top of state tax

As an example, a base rate of US$35 per day for an economy car can easily reach US$52 or more once all Louisville Airport fees are applied. If your booking confirmation shows taxes and fees as included, you should not be billed again at the counter. If you are, the No Extra Charges© guarantee may apply.

Renting from an off-airport location in the Louisville metro area can save 20 to 40 percent by avoiding the concession and CFC fees, though you would need a rideshare or taxi from Louisville Airport, adding roughly 15 to 30 minutes.

Yes, you can claim toll cashback on RiverLink charges and any other tolls paid during your Louisville Airport rental. All bookings include Tolls Cashback, which reimburses up to 5 percent of your total booking value for tolls paid during the rental period.

For example, if your booking total is US$600, the maximum cashback is US$30. If you paid US$18 in RiverLink tolls near Louisville Airport, you receive US$18 back. If you paid US$50, you receive US$30 (the cap).

To claim your cashback after returning the car at Louisville Airport:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
• Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid
• Include your full name, travel dates, and the last 4 digits of the card used for the booking

Refunds are issued to your original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

No, after-hours pickup is not available at Louisville Airport. Rental counters generally operate from 6:00 AM to approximately midnight (11:59 PM) daily. If your flight arrives after midnight, you will not be able to pick up your vehicle until the counters reopen the following morning.

A few important points to keep in mind:

• If your flight is delayed by less than 24 hours from your original pickup time, the rental company will hold your reservation
• If the delay exceeds 24 hours, contact your booking provider as soon as possible, as changes are not guaranteed
• Counter hours can vary by brand and may be adjusted on holidays, so confirm with your specific brand before travel

After-hours vehicle returns are accommodated at Louisville Airport. Follow the rental car return signs to the attached parking garage, park in your brand's designated spaces, and use the key drop box near the counter or service booth. Lock the car, remove your belongings, take a photo of the odometer and fuel gauge for your records, and place your keys and contract in the drop slot. A receipt will be emailed to you, and no extra fee applies if the return is on time.

At Louisville Airport, rental companies place a temporary authorization hold on your credit card at pickup. For standard vehicles, this hold is typically around US$300 to US$400, though the exact amount varies by brand, vehicle class, and rental duration.

Key things to know about the deposit at Louisville Airport:

• The hold is not a charge; it temporarily reduces your available credit until the rental company releases it after you return the car
• Your bank controls how quickly the hold disappears from your statement, which can take up to 15 business days after release
• Premium or specialty vehicles may require a higher hold than the typical range
• You must present a physical major credit card with the driver's name printed on the card; debit cards, prepaid cards, and virtual cards are not accepted for the deposit

Before arriving at Louisville Airport, notify your bank that you will be making an in-person authorization in the United States to prevent fraud blocks. Bringing a backup credit card in your name is also recommended in case your primary card is declined.

Yes, you can use your own personally owned transponder, including E-ZPass, to pay tolls on RiverLink and other cashless roads near Louisville Airport, which can help you avoid the rental company's daily convenience charge of approximately US$4.95.

To do this correctly at Louisville Airport:

• Inform the counter agent at pickup that you intend to use your own transponder
• Ask the agent to deactivate the vehicle's built-in toll device to avoid being enrolled in the rental company's program and receiving duplicate charges
• Confirm with your E-ZPass issuer that your account covers Kentucky and Southern Indiana before your trip, as coverage areas vary by issuer

Alternatively, the NextPass app allows you to add the rental vehicle's license plate and your payment method directly, so tolls are billed to your account rather than through the rental company's program.

If you do not opt out and drive through a RiverLink toll without enrolling in any program, the rental company will receive the invoice from the toll authority and charge you the toll plus administrative fees, which can be significantly higher than the transponder rate. Toll charges may appear on your card 4 to 6 weeks after your Louisville Airport rental ends.

Yes, drivers aged 21 to 24 can rent a car at Louisville Airport, but a young-renter surcharge (also called an underage fee) will apply. The minimum age at most Louisville Airport locations is 21, and drivers under 25 pay a daily fee on top of the base rate.

Additional restrictions for under-25 renters at Louisville Airport include:

• Vehicle class limits: most brands restrict premium, full-size SUV, luxury, convertible, minivan, and van categories to renters aged 25 and older
• Economy, compact, intermediate, and compact SUV classes are generally available to younger renters
• Young-renter surcharge amounts vary by brand; for example, Avis and Budget charge approximately US$13 per day (maximum US$65), while Alamo, National, and Enterprise charge approximately US$15 per day

One exception: if you are aged 21 to 24, are a citizen or resident of Latin America or the Caribbean, and your booking confirmation with Avis or Budget explicitly states the underage fee is waived, you may qualify for that fee exception. Check your confirmation carefully before arriving at Louisville Airport.

A valid driver's license and a major credit card in the main driver's name are still required regardless of age.

The standard fuel policy for rentals at Louisville Airport is Full-to-Full. You receive the car with a full tank and must return it full to avoid additional charges.

Here is what to do at each stage of your Louisville Airport rental:

• At pickup: check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement; take a photo of the dashboard
• During the rental: use the correct fuel type as shown in the vehicle (gasoline or diesel); keep fuel receipts
• Before return: refuel within approximately 10 miles or 15 km of Louisville Airport so the gauge does not drop below full before you arrive at the return lane
• At return: take a photo of the full gauge and keep the final receipt showing the station address, date, and time

If you return the car below the recorded starting level, the rental company may charge you for the fuel shortfall at their own refueling rate, which is typically higher than pump prices, plus a refueling service fee. For after-hours returns at Louisville Airport, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge for your records.

Yes, you can add an additional driver to your rental at Louisville Airport, but the additional driver must be physically present at the counter at pickup with their own valid driver's license.

Steps to add an additional driver at Louisville Airport:

• Check your booking confirmation first: if it states additional driver free of charge, the first extra driver is already included in your rate
• If not included, a daily fee applies: Avis, Budget, and Payless charge approximately US$13 per day (maximum US$65); Hertz, Thrifty, and Dollar charge approximately US$13.50 per day (maximum US$189); Alamo, National, and Enterprise charge approximately US$15 per day
• The additional driver must bring their valid driver's license and, if their license is not in English or uses a non-Latin alphabet, an International Driving Permit as well
• Both the main driver and the additional driver must sign the rental agreement at the Louisville Airport counter
• For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old

Only drivers listed on the rental agreement are covered by the vehicle's protections. Anyone not named on the contract who drives the car may void coverage entirely.

Yes, most bookings include travel assistance coverage provided by Terrawind Global Protection, and this benefit applies during your rental at Louisville Airport and throughout your trip. However, this coverage is available only to non-North American customers; residents of the United States and Canada do not qualify.

For eligible renters, the travel assistance included with your Louisville Airport booking typically covers:

• Medical coverage for up to 5 passengers for accidents and non-pre-existing illnesses
• Legal assistance in the event of a road accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

This is not the same as CDW/LDW (which covers damage to the rental vehicle) or third-party liability insurance. It is travel assistance for personal emergencies during your trip.

If you need help while traveling after picking up your car at Louisville Airport, contact Terrawind 24 hours a day:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Always check your specific booking confirmation for the exact coverage limits and conditions that apply to your Louisville Airport rental.