VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Avis in Fort Lauderdale include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Fort Lauderdale, including Avis, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Avis rental experience and peace of mind throughout your trip in Fort Lauderdale.
Will I face unexpected charges at the Avis counter in Fort Lauderdale when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Avis booking in Fort Lauderdale are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Avis counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Avis counter in Fort Lauderdale charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Avis to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Avis counter at Fort Lauderdale Airport (FLL)?
The Avis counter at Fort Lauderdale Airport (FLL) is located inside the Rental Car Center (RCC), which sits adjacent to Terminal 1.
- From Terminal 1: after collecting your bags, go to Level 2 and cross the Concourse B pedestrian bridge directly into the RCC. The walk takes roughly 5 minutes.
- From Terminals 2, 3, or 4: head to the lower level curb and board the free RCC shuttle. Shuttles run 24 hours a day, 7 days a week, approximately every 10 minutes. Total door-to-counter time is typically 10 to 15 minutes.
Once inside the RCC, follow signage to the Avis desk on the upper floors. Bring your booking confirmation, a physical major credit card in the main driver's name, your driver's license, and any other required documents. Check your confirmation for the specific counter hours before you travel.
What documents do I need to pick up an Avis rental car in Fort Lauderdale?
To pick up your Avis rental car in Fort Lauderdale, you must present the following physical documents at the counter. Digital copies are not accepted.
- Original, unexpired driver's license in the main driver's name.
- International Driving Permit (IDP) if your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. An IDP is a translation only and must be carried alongside your original license.
- Passport or valid government-issued photo ID.
- Physical major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold. Debit and prepaid cards are not accepted.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets (required for visitors from outside the United States).
At the Avis Fort Lauderdale counter, confirm that all named drivers are added to the rental agreement and that each additional driver also presents a valid license. Review and sign the agreement before leaving the counter.
How do tolls work with an Avis rental car in Fort Lauderdale?
Florida's toll roads around Fort Lauderdale are almost entirely cashless, using electronic systems such as SunPass and E-PASS. Your Avis rental vehicle will include an electronic toll device or a plate-based billing system, so you will pass through toll gantries automatically.
At the Avis counter in Fort Lauderdale, you have two options:
- Unlimited toll package: Avis charges approximately US$6.95 per day (capped at US$34.75 per month) when tolls are incurred. This covers unlimited toll usage during your rental.
- Pay per use: If you decline the package and still drive on toll roads, Avis will bill the toll amount plus administrative fees to your credit card. Charges may appear days or weeks after your rental ends, as toll agencies process invoices in batches.
You may also opt out and use your own visitor toll pass, such as Florida's Toll Pass. If you do, inform the Avis agent at the Fort Lauderdale counter so they can deactivate the vehicle's default device and prevent duplicate charges.
There are no congestion charges or emissions zones in Fort Lauderdale. Standard road and bridge toll fees apply only.
Can I get toll cashback on my Avis rental in Fort Lauderdale?
Yes, every booking for an Avis rental in Fort Lauderdale includes Tolls Cashback from Hola Car Rentals, giving you up to 5% of your total booking value back for tolls paid during your rental.
Florida roads around Fort Lauderdale are almost entirely cashless, so toll charges can add up quickly depending on your route. The cashback helps offset those costs.
To claim your refund:
- Email [email protected] within 30 days of returning the vehicle.
- Use the subject line: Tolls Cashback - followed by your reservation confirmation number.
- Attach your Hola Car Rentals booking confirmation, the Avis rental agreement signed at pickup, and a toll invoice or statement showing charges paid during your rental period.
- Include your full name, travel dates, and the last 4 digits of the card used for your booking.
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Submissions received after 30 days are not accepted. This benefit does not mean tolls are included in your booking; you still pay tolls normally and claim reimbursement afterward.
How much is the security deposit for an Avis car rental in Fort Lauderdale?
When you pick up your Avis rental car in Fort Lauderdale, the Avis counter will place a temporary authorization hold on your credit card. This is not a charge; it reduces your available credit until your bank releases it after the rental ends.
For standard vehicles at Avis locations in the United States, including Fort Lauderdale, the typical hold is approximately US$300 to US$400. The exact amount can vary based on the vehicle class, rental duration, and location policies. Premium or specialty vehicles may carry a higher hold.
- You must present a physical major credit card with the driver's name printed on the card, in the main driver's name. Debit cards and prepaid cards are not accepted for the deposit.
- Ensure your card has sufficient available credit to cover the hold plus any expected charges.
- Notify your bank of your travel plans to prevent fraud blocks on the in-person authorization.
- After returning the vehicle, the hold is released; your bank may take up to 15 business days to reflect this.
Hola Car Rentals cannot confirm the exact hold amount in advance, as final deposit rules are set by the Avis desk at Fort Lauderdale.
What is the minimum age to rent an Avis car in Fort Lauderdale?
The minimum age to rent an Avis car in Fort Lauderdale without additional surcharges is 25. Drivers aged 21 to 24 can rent but will be subject to a daily young-renter surcharge and face restrictions on vehicle classes.
- Drivers under 25 are generally limited to smaller categories such as Economy, Compact, and Intermediate vehicles. Classes like Full Size, SUV, Minivan, Convertible, Luxury, and Premium typically require the driver to be 25 or older.
- The young-renter surcharge is a daily fee that varies by location and vehicle class.
There is a notable exception for certain Hola Car Rentals rates fulfilled by Avis: if the main driver is aged 21 to 24 and is a citizen or resident of Latin America or the Caribbean, the underage fee may be waived. This waiver must appear explicitly on your Hola Car Rentals confirmation and applies only to eligible vehicle categories such as Economy, Compact, Medium Sedan, Standard Sedan, Compact SUV, and Medium SUV.
All standard requirements still apply at the Avis Fort Lauderdale counter regardless of age, including a valid driver's license and a physical major credit card in the main driver's name for the deposit.
Can I add an additional driver to my Avis rental in Fort Lauderdale?
Yes, you can add an additional driver to your Avis rental in Fort Lauderdale, either at no cost if your rate includes it or for a daily fee paid at the counter.
When the fee applies at Avis in Fort Lauderdale, the charge is US$13 per rental day plus taxes, with a maximum charge of US$65 plus taxes.
- The additional driver must be present at the Avis counter in Fort Lauderdale at pickup with a valid driver's license and any required ID.
- For Avis, the additional driver must generally be at least 25 years old at the time of pickup.
- Both the main driver and the additional driver must sign the rental agreement.
- Only drivers listed on the agreement are covered by protections such as CDW and liability coverage. Anyone not named on the contract is not covered.
Check your booking confirmation before arriving at the Fort Lauderdale counter. If it states "Additional driver free of charge," no fee applies for the first extra driver. If you need to add a driver after pickup, visit an Avis branch to update the agreement.
What fuel policy does Avis use at Fort Lauderdale?
Avis uses a Full-to-Full fuel policy at Fort Lauderdale, which means you receive the vehicle with a full tank and must return it full to avoid fuel charges.
- At pickup, check the fuel gauge with the Avis agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the odometer and gauge.
- During your rental, use the correct fuel type. Wrong-fuel incidents are not covered by the fuel policy.
- Before returning the vehicle, refuel within approximately 10 miles of the Fort Lauderdale return location so the gauge does not drop below full en route.
- Keep your final fuel receipt showing the date, time, and station address.
If you return the Avis vehicle below the recorded starting level, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee. For after-hours returns at Fort Lauderdale, leave the receipt in the key envelope and keep a photo of the full gauge as evidence.
Does my Avis booking in Fort Lauderdale include travel assistance if something goes wrong?
Yes, most Hola Car Rentals bookings for an Avis rental in Fort Lauderdale include travel assistance provided by Terrawind Global Protection, at no extra cost.
This benefit is designed for situations such as a medical emergency on Florida's highways or an accident during your Fort Lauderdale rental period. Core benefits typically include:
- Travel insurance with medical coverage for up to 5 passengers.
- Legal assistance in the event of an accident.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
To get help 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact Terrawind via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this coverage applies only to travelers who are not residents of the United States or Canada. US and Canadian residents do not qualify for this benefit. This assistance does not replace CDW or liability coverage for the Avis vehicle itself.
Can I pick up an Avis car in Fort Lauderdale and drop it off in another city?
Yes, one-way rentals are possible with Avis in Fort Lauderdale, but a drop-off fee may apply depending on your return location.
- If you return the vehicle to a different city or airport, a one-way fee is typically added. This fee is route-specific and varies by distance, vehicle class, and season.
- Same-city returns, such as picking up at Fort Lauderdale Airport and dropping off at a Fort Lauderdale city location, often carry no drop-off fee.
- Long-distance or cross-state one-ways from Fort Lauderdale generally do incur a fee.
During the booking process, any applicable drop-off fee will appear on the rate details page under the "To pay at destination" section. Review this before confirming your reservation. The fee cannot be prepaid and is paid directly to Avis at the Fort Lauderdale counter or return location.
If the Avis counter charges a drop-off fee that was not disclosed on your booking confirmation, keep all paperwork and contact support. Hola Car Rentals' No Extra Charges© Coverage may apply after verification.
Does Avis in Fort Lauderdale include insurance, and what does it cover?
Avis rental cars in Fort Lauderdale can include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) depending on the rate you select. Check your booking confirmation to see what is included.
CDW and LDW reduce your financial liability for damage to the Avis vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible.
What CDW and LDW do not cover:
- Damage or injury you cause to third parties. For that, you need Third-Party Liability coverage (LIS or SLI).
- Tires, undercarriage, roof, or keys, unless a specific add-on is included.
- Incidents involving unauthorized drivers or prohibited use such as off-road driving.
In Florida, some state-minimum third-party liability may be included with the Avis vehicle, but coverage levels vary. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your Fort Lauderdale booking for full protection.
At the Avis counter in Fort Lauderdale, review the rental agreement carefully to confirm which coverages are active and what deductibles apply before signing.
How long will Avis hold my reservation if my flight to Fort Lauderdale is delayed?
Avis will hold your Fort Lauderdale reservation for up to 24 hours from the original scheduled pickup time if your flight is delayed.
- If your delay is less than 24 hours, your booking remains active. Make sure you arrive during the Avis counter's operating hours, which are listed on your booking confirmation.
- If your delay exceeds 24 hours, contact Hola Car Rentals as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected]. Changes are not guaranteed but the team will assist where possible.
Keep in mind that the Avis Rental Car Center at Fort Lauderdale Airport (FLL) is accessible 24 hours a day via the free RCC shuttle from Terminals 2 through 4, or by the Concourse B pedestrian bridge from Terminal 1. However, individual Avis counter hours may differ from shuttle hours, so confirm your counter's schedule on your confirmation before traveling.
If you arrive outside counter hours, review your confirmation for any after-hours pickup instructions provided for your Fort Lauderdale reservation.
What happens if I return my Avis car in Fort Lauderdale later than scheduled?
If you return your Avis rental car in Fort Lauderdale after the agreed return time, additional charges may apply once the grace period has passed.
- The standard grace period is typically 30 minutes, though this is not guaranteed and varies by Avis location and rental agreement.
- If you exceed the grace period, Avis may charge for extra hours or an additional rental day, plus any applicable late fees.
- Returning significantly late, such as a full day or more, can result in charges for each additional day at the applicable daily rate.
If you know in advance that you need more time with your Fort Lauderdale Avis vehicle, contact the rental location or request an extension before the scheduled return time. Extensions are subject to vehicle availability and may reprice your rental.
For after-hours returns at the Fort Lauderdale Rental Car Center, follow the key-drop instructions on your Avis rental agreement. Note that liability for the vehicle may continue until Avis formally checks it in, so document the vehicle's condition with photos at the time of return.
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