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Frequently Asked Questions
What does my Hola Car Rentals booking with Alamo in Brickell include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Brickell, including Alamo, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Alamo rental experience and peace of mind throughout your trip in Brickell.
Will I face unexpected charges at the Alamo counter in Brickell when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Alamo booking in Brickell are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Alamo counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Alamo counter in Brickell charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Alamo to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my Alamo rental car if I'm staying in Brickell?
Alamo does not operate a confirmed counter directly inside the Brickell neighborhood. The closest confirmed Alamo facility serving Brickell is Miami International Airport (MIA), located at 3900 NW 25th St, Suite 400, Miami, FL 33142. Downtown Miami locations at 1717 N Bayshore Dr and 940 NW 27th Ave are also nearby options worth checking when you search your dates.
If you fly into MIA, the process works as follows:
- After landing, follow signs to the Rental Car Center shuttle stop inside the terminal
- Board the shuttle to the off-airport Alamo facility at 3900 NW 25th St
- At the facility, you can use Alamo's Skip the Counter option if you activated Accelerated Check-in online at least 24 hours before pickup, printed your agreement, and have your license and credit card ready
- With Skip the Counter, go directly to the vehicle lot, where keys are inside the car, and show your agreement at the exit gate
If you book through a downtown Miami location, no shuttle is needed. You go directly to the on-site counter or kiosk. Always confirm the exact address on your booking confirmation before heading to pick up your Alamo vehicle near Brickell.
What documents do I need to pick up an Alamo car near Brickell?
To collect your Alamo rental near Brickell, you must bring the following physical documents:
- Your original, unexpired driver's license in the main driver's name
- A major credit card with the driver's name printed on the physical card, used for the security deposit hold
- A valid passport or government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or a Latin alphabet, an IDP is recommended but not strictly required.
All documents presented at the Alamo counter must be physical originals. Digital versions shown on a phone or tablet are not accepted. Debit cards and prepaid cards are not accepted for the security deposit hold at any Alamo location serving the Brickell area.
How do toll roads work when renting an Alamo car near Brickell?
Florida's toll roads around Miami and the Brickell area are almost entirely cashless. Roads such as the Florida Turnpike and I-95 Express use electronic gantries that read transponders or photograph license plates through a system called Toll-by-Plate.
Your Alamo rental vehicle near Brickell will already include an electronic toll device or a plate-based billing system. At the counter you have two options:
- Purchase an unlimited toll package, which costs approximately US$11 to US$15 per rental day in Florida and covers all tolls during your rental period
- Decline the package and pay per use, in which case Alamo will charge you the actual toll amount plus daily or administrative processing fees after your rental ends
If you prefer to use your own visitor toll pass, inform the Alamo agent at pickup so they can deactivate the vehicle's default device and prevent duplicate charges.
Estimated daily toll costs in the Miami and Brickell area range from approximately US$5 to US$20 depending on which roads you use. Toll charges can appear on your credit card days or even weeks after you return the vehicle, because toll agencies process invoices in batches.
Can I get cashback on tolls paid with my Alamo rental in the Brickell area?
Yes, every booking made through Hola Car Rentals, including Alamo rentals in the Brickell area, includes Tolls Cashback of up to 5% of your total booking value.
Given that Florida's toll roads around Miami and Brickell are almost entirely cashless and daily toll costs can reach US$5 to US$20, this benefit can meaningfully offset your toll expenses.
To claim your cashback after returning your Alamo vehicle:
- Email [email protected] within 30 days of returning the car
- Use the subject line: Tolls Cashback, followed by your reservation number
- Attach your Hola Car Rentals confirmation, the signed rental agreement, and a toll invoice or statement showing the charges paid
The refund is issued to the same payment method used for your original booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so keep your toll receipts and submit promptly once your Alamo rental near Brickell is complete.
What is the security deposit for an Alamo rental near Brickell?
When you pick up your Alamo vehicle near Brickell, the counter agent will place a temporary authorization hold on your credit card. This is not a charge; it reduces your available credit until the hold is released after you return the car.
For Alamo rentals in the United States, including locations serving Brickell, the typical hold is approximately US$300 to US$400 for standard vehicle classes. The exact amount can vary based on the vehicle category, rental duration, and the specific location.
Important rules for the deposit at any Alamo counter:
- Only a major credit card with the driver's name physically printed on the card is accepted
- The card must be in the main driver's name
- Debit cards, prepaid cards, and virtual cards are not accepted for the hold
- Digital wallets such as Apple Pay or Google Pay are not accepted for the deposit
After you return your Alamo rental, the hold is released, but your bank controls when the credit reappears on your account. This can take up to 15 business days. Bring a backup credit card in your name in case your primary card is declined at the Brickell area counter.
Are there one-way rental options with Alamo from Brickell to another Florida city?
Yes, Alamo offers one-way rentals that allow you to pick up near Brickell and return the vehicle at a different Florida location, though a drop-off fee may apply depending on the route.
Here is how one-way fees typically work for Alamo rentals in Florida:
- Same-city routes, such as Miami Airport to a downtown Miami location, often carry no drop-off fee
- Routes between different cities or regions, such as Miami to Orlando or Miami to Tampa, usually include a drop-off fee that varies by distance and vehicle class
- Cross-state or remote routes may carry higher fees or may not be permitted at all
The drop-off fee for your Alamo booking will be shown during the checkout process under the section labeled as charges due at the destination. It will also appear on your booking confirmation. This fee cannot be prepaid and is paid directly at the Alamo counter.
If you are considering a one-way trip from the Brickell area, check the exact fee during the search process before confirming your reservation, as amounts vary by route, season, and vehicle category.
What are the driving challenges I should know before picking up an Alamo car in Brickell?
Brickell is one of Miami's densest urban neighborhoods, and driving there with an Alamo rental requires some preparation, especially if you are not familiar with the local road layout.
Key things to know before driving in Brickell:
- Many main roads in Brickell are multi-lane one-way streets, which can be disorienting if you expect two-way traffic. Miami Avenue, one of the main corridors, is one-way with fast-moving traffic
- The adjacent Roads neighborhood uses 45-degree angled streets instead of Miami's standard grid, and avenue numbering changes abruptly, which can confuse navigation apps and first-time drivers
- Intersections such as SW 8th St and S Miami Ave see aggressive turning movements, and pedestrian crossings can be unpredictable
- Bridges on Brickell Avenue and S Miami Avenue have narrow lanes and heavy foot traffic alongside vehicle lanes
Florida has no congestion charges, emissions zones, or city-center driving fees similar to those found in European cities. Your Alamo rental in Brickell will not incur any special urban access fee. However, toll roads on the outskirts of Miami, including the Florida Turnpike and I-95 Express, are cashless and will be billed electronically through your rental vehicle's toll device.
Can I add an additional driver to my Alamo rental in Brickell?
Yes, you can add an additional driver to your Alamo rental in the Brickell area, either as part of your rate or by paying a fee at the counter.
For Alamo rentals, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Some Hola Car Rentals rate plans include one additional driver at no extra cost. Check your booking confirmation for the line that reads additional driver free of charge to confirm whether it applies to your reservation.
Requirements for adding a driver at the Alamo counter near Brickell:
- The additional driver must be present at pickup and show a valid, physical driver's license
- They must meet the minimum age requirements for Florida rentals
- If their license uses a non-Latin alphabet, they will also need an International Driving Permit
- Both the main driver and the additional driver must sign the rental agreement
Only drivers listed on the Alamo rental agreement are covered by the vehicle's protections. Anyone who drives without being named on the contract may void coverage and result in additional charges. If you need to add a driver after pickup, visit an Alamo branch to update the agreement in person.
Is there a young driver surcharge for Alamo rentals in Brickell?
Yes, Alamo charges a young driver surcharge for renters aged 21 to 24 at locations serving Brickell, including the Miami International Airport facility at 3900 NW 25th St. The surcharge at the MIA Alamo location is US$25 per day for drivers in this age group.
Additional restrictions apply to drivers under 25 at Alamo in the Brickell and Miami area:
- Vehicle classes are limited to Economy through Full Size cars, Cargo and Minivans, Pickups, and Compact, Small, and Standard SUVs seating up to 5 passengers
- Premium, luxury, convertible, and large specialty vehicles are generally not available to drivers under 25
- The minimum age to rent without any surcharge is 25
Drivers aged 18 to 20 are generally not eligible to rent from Alamo in Florida outside of New York and Michigan, where state law requires rentals to 18-year-olds with a surcharge.
A valid driver's license and a major credit card in the main driver's name are still required regardless of age. If you are between 21 and 24 and planning to pick up an Alamo vehicle near Brickell, Budget for the daily surcharge on top of your prepaid rate.
How does the fuel policy work for Alamo rentals in Brickell?
Alamo rentals in the Brickell area follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
Steps to follow for a smooth fuel return near Brickell:
- At pickup, check the fuel gauge with the Alamo agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
- For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge
If you return the Alamo vehicle below the recorded starting level, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee. The Brickell and Miami area has numerous gas stations, so refueling close to the return point is straightforward. Always confirm the nearest station to your specific Alamo return location when you pick up the car.
What insurance coverage comes with an Alamo rental in Brickell?
The insurance and protection options available for your Alamo rental near Brickell depend on the rate plan you selected when booking. Here is a summary of the main coverages to understand:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Alamo rental vehicle itself. A deductible may apply unless your confirmation explicitly states zero deductible
- Third-Party Liability (LIS, ALI, or SLI) covers bodily injury and property damage you may cause to other people or vehicles. Some U.S. states require a minimum level of liability, but not all do. Adding supplemental liability up to US$300,000 is strongly recommended
- CDW and LDW do not cover third parties, your personal injuries, or your belongings
Florida has no mandatory emissions zone or congestion fee that affects insurance, but toll-related administrative charges are separate from any insurance product.
At the Alamo counter near Brickell, review the rental agreement carefully before signing to confirm which protections are active and what deductible applies. Only drivers named on the agreement are covered. If an incident occurs, report it to Alamo immediately using the number on your confirmation.
How do I return my Alamo car after hours near Brickell?
After-hours returns for Alamo rentals serving the Brickell area are handled differently depending on which location you used for pickup.
For the MIA facility at 3900 NW 25th St, Suite 400:
- Park the vehicle as directed in the Alamo return instructions provided at pickup
- Drop the keys in the designated key dropbox at the facility
- Keep a photo of the fuel gauge and odometer before leaving the vehicle
- Keep your final fuel receipt to document the tank level
For downtown Miami locations such as 1717 N Bayshore Dr, follow the specific after-hours instructions provided by the Alamo agent at pickup, as procedures can vary by site.
Important: when you return a vehicle after hours, you remain responsible for the car until Alamo officially checks it in the next business day. Document the vehicle's condition with photos at the time of return. If any discrepancy arises regarding fuel level or damage, your photos and receipts are your evidence.
If you are unsure about after-hours procedures for your specific Alamo location near Brickell, confirm the process with the agent when you pick up the vehicle.
Does my Alamo booking in Brickell include travel assistance if something goes wrong?
Most bookings made through Hola Car Rentals, including Alamo rentals in the Brickell area, include travel assistance provided by Terrawind Global Protection. However, this benefit does not apply to residents of the United States or Canada.
For eligible travelers, the travel assistance coverage typically includes:
- Medical coverage for up to 5 passengers for accidents and non-pre-existing illnesses
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This coverage is separate from the Alamo vehicle's CDW or liability insurance. It does not cover damage to the rental car or third-party liability while driving in Brickell or anywhere else in Florida.
If you need assistance during your Alamo rental, contact Terrawind 24 hours a day:
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your full name and Hola Car Rentals confirmation number ready when you call. Always check your booking confirmation for the exact coverage terms and limits that apply to your specific reservation.
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