Alamo Car Rental
in Arizona

Hola Car Rentals is the only premium partner of the top car rental brands operating in Arizona, including Alamo, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Alamo rental experience and peace of mind throughout your trip in Arizona.

No. With Hola Car Rentals, all costs and charges for your Alamo booking in Arizona are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Alamo counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Alamo counter in Arizona charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Alamo to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Phoenix Sky Harbor International Airport (PHX) in Arizona, the Alamo pickup process uses the airport's Sky Train system. After collecting your baggage, board the Sky Train from your terminal toward the Rental Car Center.

• Follow signs to the consolidated Rental Car Center once you exit the Sky Train.
• At the Alamo counter, you can use self-service kiosks or the staffed counter to complete your agreement.
• Alamo's Accelerated Check-in option lets you skip the line, print your agreement at a kiosk, and proceed directly to the vehicle lot.
• Show your agreement at the exit booth before leaving the facility.

For after-hours pickups at the Arizona PHX location, check your booking confirmation for specific instructions. If you are returning the vehicle after hours, park in the designated area and drop your keys in the dropbox at the Alamo facility.

Yes, Alamo operates an offsite location at Tucson International Airport (TUS) in Arizona, which means a shuttle is required to reach the counter.

• After arriving at TUS, look for the "Rental Car" signage inside or outside the terminal.
• Board the shuttle at the marked stop; it will take you to the offsite Alamo facility where you complete your pickup.
• Self-service kiosks are available at the Tucson Arizona Alamo counter to speed up the process.
• For after-hours returns at the Tucson Arizona location, park as instructed and use the key dropbox.

Because the Alamo counter in Tucson, Arizona is offsite, allow extra time after landing, especially if you have a connecting commitment. Confirm the exact shuttle stop location on your booking confirmation before you travel.

No, Arizona has no toll roads, so you will not encounter any toll charges during a standard Alamo rental within the state.

Unlike other U.S. states such as Florida, Texas, or California, Arizona does not operate any cashless toll lanes, toll bridges, or toll highways. This means:

• No transponder or toll pass is required for driving anywhere in Arizona with your Alamo vehicle.
• No toll program enrollment fees will be added to your Alamo rental bill for in-state travel.
• There are no congestion or emissions zone charges in Arizona.

If your Arizona road trip takes you into neighboring states that do have tolls, your Alamo vehicle will already have an electronic toll device installed. In that case, you can choose an unlimited toll package at the counter or pay per use, with actual toll amounts plus administrative fees billed to your card after the rental.

Yes, Hola Car Rentals includes Tolls Cashback on all bookings, including your Alamo rental in Arizona, even though Arizona itself has no toll roads.

If you drive your Alamo vehicle into a neighboring state with tolls (such as California or Nevada), you can claim back up to 5% of your total Hola Car Rentals booking value for tolls paid during the rental period.

To claim your cashback after returning your Alamo vehicle in Arizona or elsewhere:

• Email [email protected] within 30 days of returning the vehicle.
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.
• Attach your Hola Car Rentals reservation confirmation, the signed Alamo rental agreement, and a receipt or statement showing the toll charges paid.
• Include your full name, travel dates, and the last 4 digits of the card used for the booking.

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

To pick up your Alamo rental car in Arizona, you must present the following physical documents at the counter:

• A valid, original driver's license in the main driver's name. If your license is not in English and does not use a Latin (Roman) alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside the original license.
• A major credit card with the main driver's name printed on the physical card, used for the security deposit hold. Debit and prepaid cards are not accepted for the deposit at Alamo in Arizona.
• A valid passport or government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets if you are visiting Arizona from abroad.

All documents must be physical originals. Digital copies shown on a phone are not accepted at the Alamo counter in Arizona. If your license is in English but issued by a non-EU country, an IDP is recommended as a precaution, though not strictly mandatory unless the script is non-Latin.

It depends on your home country driver's license. For an Alamo rental in Arizona, the rules are as follows:

• If your license is in English or uses a Latin (Roman) alphabet (for example, Spanish, French, German, or Portuguese), an IDP is recommended but not strictly required.
• If your license uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic/Russian script), an IDP is mandatory and must be presented alongside your original license at the Alamo counter in Arizona.
• The IDP is a translation document only. It is not a standalone license and will not be accepted without your original license.

If you think you may need an IDP for your Alamo rental in Arizona, obtain it in your home country before traveling. U.S. organizations such as AAA issue IDPs only to U.S. license holders, so international visitors cannot obtain one after arriving in Arizona.

For an Alamo rental in Arizona, the security deposit is a temporary authorization hold placed on your credit card at pickup, not an actual charge. Typical holds for standard vehicles at U.S. Alamo locations range from approximately US$300 to US$400, though the exact amount can vary by vehicle class, rental location, and season.

• The hold reduces your available credit until Alamo releases it after you return the vehicle in Arizona.
• Your bank controls how quickly the hold disappears from your statement, which can take up to 15 business days after release.
• Premium or specialty vehicles may carry a higher hold amount.
• Only a physical major credit card with the main driver's name printed on the card is accepted. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit at Alamo in Arizona.

Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel to Arizona to prevent fraud blocks on the authorization.

Yes, Alamo in Arizona applies a young driver surcharge for renters under 25 years old. The standard minimum age to rent without a surcharge is 25.

• Drivers aged 21 to 24 can rent from Alamo in Arizona but will be charged a daily young-renter surcharge at the counter. The Alamo, National, and Enterprise group charges approximately US$15 per day for this fee, plus applicable taxes.
• Drivers under 21 are generally not permitted to rent from Alamo in Arizona.
• Certain vehicle classes (such as full-size SUVs, minivans, luxury, and premium categories) are typically restricted to renters aged 25 and older, even in Arizona.
• Economy, compact, and intermediate vehicles are usually the categories available to under-25 renters.

The young driver surcharge is paid directly at the Alamo counter in Arizona and cannot be prepaid online. Budget for this additional daily cost when planning your Arizona rental.

Most Hola Car Rentals bookings, including Alamo rentals in Arizona, include travel assistance provided by Terrawind Global Protection. This benefit is especially useful if you experience a medical emergency or other travel disruption while driving through Arizona's remote desert highways or mountain roads.

Core benefits typically include:

• Travel insurance with medical coverage for up to 5 passengers.
• Legal assistance in case of a road accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit does not apply to customers who are residents of the United States or Canada. It also does not cover damage to the Alamo rental vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI). Always review your specific booking confirmation for exact coverage terms.

When picking up an Alamo rental at an Arizona airport such as Phoenix Sky Harbor (PHX) or Tucson International (TUS), expect several local fees and taxes on top of your base rate. These are standard across the Arizona car rental market and are not unique to Alamo.

• Airport Concession Recovery Fee (ACRF): typically 10 to 12% of the base rate, charged by the airport for operating on airport property.
• Customer Facility Charge (CFC): approximately US$4.50 to US$5.00 per rental day, covering the cost of the consolidated rental car facility.
• Arizona state sales tax: approximately 5.6%, plus county and municipal add-ons that can bring the combined rate to 8 to 10%.
• Additional tourism or state surcharges may also apply.

If your Hola Car Rentals booking confirmation shows "Taxes and Fees: Included," these charges should already be covered and you should not be billed again at the Alamo counter in Arizona. If you are charged for items already marked as included, the No Extra Charges© guarantee may apply. Review your confirmation carefully before pickup.

Alamo rentals in Arizona follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

• At pickup, verify the fuel gauge with the Alamo agent and confirm the starting level is recorded on your rental agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Arizona Alamo lot.
• Refuel within approximately 10 miles of the return location in Arizona so the gauge does not drop before you arrive.
• Keep your final fuel receipt showing the date, time, and station address as proof of a full tank.
• For after-hours returns at Arizona Alamo locations, leave the receipt in the key envelope and keep a photo of the full gauge on your phone.

If you return the Alamo vehicle in Arizona below the recorded starting level, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee. Returning the tank full is always the most cost-effective option.

Yes, you can add an additional driver to your Alamo rental in Arizona, either as part of your rate or for a fee paid at the counter.

• Check your Hola Car Rentals booking confirmation first. If it states "Additional driver free of charge" or "Additional driver included," the first extra driver is covered at no cost.
• If the additional driver is not included in your rate, Alamo in Arizona charges approximately US$15 per day plus applicable taxes for each extra driver.
• The additional driver must be present at the Alamo counter in Arizona at pickup, with a valid driver's license (and an IDP if required based on their license script).
• Both the main driver and the additional driver must sign the Alamo rental agreement in Arizona.
• Only drivers listed on the agreement are covered by protections such as CDW/LDW. Anyone not named on the contract who drives the vehicle may void coverage.

If you need to add a driver after pickup, visit an Alamo branch in Arizona to update the agreement. Phone or chat requests alone are generally not sufficient to add a driver mid-rental.

The insurance coverage included with your Alamo rental in Arizona depends on the rate plan selected when booking through Hola Car Rentals. Review your booking confirmation to confirm exactly what is covered.

The two main protections to look for are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Alamo vehicle in Arizona from a collision, theft, or vandalism. A deductible may still apply unless your confirmation states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Alamo vehicle in Arizona. Some U.S. states require a minimum level of liability, but not all do. Hola Car Rentals strongly recommends adding supplemental liability coverage up to US$300,000 for any Alamo rental in Arizona.

CDW/LDW and LIS/SLI are separate protections and both are recommended for full coverage. Neither covers your personal belongings (PEC) or your own injuries (PAI), which are optional add-ons. Always review the Alamo rental agreement at the Arizona counter to confirm all coverages before signing.