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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3370
3373 reviews
4.9 stars, 3373 reviews
4.9
user review 1 user review 2 user review 3 +3370
3373 reviews
4.9 stars, 3373 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 4 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 6 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 3 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 7 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 2 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 5 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 2 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 2 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 2 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 2 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 2 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 2 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 2 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 2 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 2 months ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 2 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 2 months ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 2 months ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 2 months ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 2 months ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 1 month ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 2 months ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 2 months ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 2 months ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 1 month ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 1 month ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 1 month ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 1 month ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 1 month ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 1 month ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 1 month ago
"So far so good"
Judy Winkin
Judy Winkin
5 1 month ago
"Easy and good deal"
Samantha de León
Samantha de León
5 1 month ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 1 month ago
"Very easy to book and competitive prices."
ju
ju
5 1 month ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 1 month ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 1 month ago
"Very good. Easy."
David Garciarena
David Garciarena
5 1 month ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 1 month ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 1 month ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 1 month ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 1 month ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 1 month ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 1 month ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 1 month ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 1 month ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 1 month ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 1 month ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 1 month ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 1 month ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 1 month ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 4 weeks ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 4 weeks ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 4 weeks ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 4 weeks ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 4 weeks ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 4 weeks ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 4 weeks ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 4 weeks ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 3 weeks ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 3 weeks ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 3 weeks ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 3 weeks ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 3 weeks ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 2 weeks ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 2 weeks ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 1 week ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
Keith Semple
5 1 week ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
micah sioson
micah sioson
5 6 days ago
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Carla Ocampo
Carla Ocampo
5 1 week ago
"Company with very good prices. Easy and quick booking process."
Mario Mejia
Mario Mejia
5 5 days ago
"An excellent experience, 100% recommended"
Michael Williamson
Michael Williamson
5 4 days ago
"Very easy great price"
vasilis ligdas
vasilis ligdas
5 4 days ago
"Great prices and customer service"
Okan DOGAN
Okan DOGAN
5 3 days ago
"2xSmooth booking experience, competitive pricing, and clear coverage details. The process was easy and gave me confidence for my U.S. trip. Very satisfied so far and happy to use Hola Car Rentals again."
Bj Virtue
Bj Virtue
5 yesterday
"Booking was very easy, excited to cruise around on our holiday"
John Guevara
John Guevara
5 6 hours ago
"Excellent service"

About renting a van in Miami

Vans sit at the larger end of the Miami rental fleet, so availability tightens quickly during peak travel months — booking three or more weeks ahead gives you the best chance of securing the class you need at a competitive rate. Every major rental brand at Miami International Airport operates from the consolidated MIA Rental Car Center at 3900 NW 25th Street, reached via the free MIA Mover automated train from the arrivals level; the ride takes roughly four minutes, and you should budget 35 to 60 minutes from baggage claim to driving away during busy periods. Miami's expressways run entirely cashless, so your rental will come equipped with a SunPass transponder — the daily toll package typically runs US$5–8, and skipping it means tolls are billed at the higher pay-by-plate rate plus an admin fee that can arrive weeks after you return home. Fuel in the Miami area averages around US$4.10–4.27 per gallon; refuel before returning to avoid the rental company's fuel service charge, which runs well above pump price. The deposit hold on your credit card varies by brand and vehicle class: National holds around US$400 for a minivan, Enterprise up to US$400–850 depending on the van type, and most other brands hold US$200–300 on top of the estimated rental total. A credit card in the primary driver's name is required at pickup — debit cards are not accepted.

Best Car Rental Deals

4.5/ 5
Chrysler Pacifica 7 Passengers

Chrysler Pacifica 7 Passengers | Automatic

MINIVAN

or minivan similar

7 4 Automatic
From $ 39.99 / day

Traveler Tips & Price Insights

When is the best time to book a rental car in Miami?

You should book your rental car approximately 7 days before your trip to get a below-average price.

Price Trend (Last 90 Days)

What is the most popular rental car type in Miami?

minivan rental cars (minivan or similar) are the most popular option in Miami.

Popular Car Types

minivan
minivan
3

Which is the cheapest car rental agency in Miami?

In the last 72 hours, the cheapest rental cars were from Thrifty at 42.92/day.

Average Price by Rental Company

$ 42.92
$ 47.69
$ 57.54
$ 68.15
$ 115.96
USD $42.92
USD $47.69
USD $57.54
USD $68.15
USD $115.96

Frequently Asked Questions

What does my van rental in Miami through Hola Car Rentals include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car rental brands operating in Miami, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match, even when renting a van:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected van rental experience and peace of mind throughout your trip in Miami.

Will I face unexpected charges when I rent a van in Miami through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your van booking in Miami are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting a van or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in Miami charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I pick up my van rental at Miami International Airport?

All van rentals at Miami International Airport (MIA) are handled at the Rental Car Center (RCC), a consolidated facility separate from the terminals.

To get there, follow these steps after collecting your baggage:

  • Take the elevator or escalator to Level 3 of your terminal.
  • Follow the purple and magenta signs for the MIA Mover and Rental Car Center, using the moving walkways toward the station between the Dolphin and Flamingo garages.
  • Board the MIA Mover train, which is free and runs frequently. The ride takes about 4 minutes.
  • At the RCC, go to the counter for the brand shown on your booking confirmation. Counters are on the upper levels; vehicle bays are below.

Total time from baggage claim to the van counter is typically 10 to 15 minutes under normal conditions. The RCC is open 24 hours, though some van rental counters have limited overnight hours (roughly 11 p.m. to 5 a.m.). If the MIA Mover is temporarily out of service, follow airport signage for the alternate shuttle to the RCC.

What documents do I need to pick up a van rental in Miami?

To pick up a van rental in Miami, you must bring the following physical documents to the counter:

  • A valid, original driver's license in the main driver's name.
  • A physical major credit card with the driver's name printed on the card, for the security deposit hold. Debit and prepaid cards are not accepted.
  • A passport or valid government photo ID.
  • Your booking confirmation or printed voucher if required.
  • Round-trip flight or cruise tickets (required for visitors from outside the United States).

If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For all other non-English licenses, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original license.

All documents must be physical. Digital copies shown on a phone or tablet are not accepted at any Miami van rental counter.

What is the minimum age to rent a van in Miami?

The minimum age to rent a van in Miami without a surcharge is 25. Drivers aged 21 to 24 may rent in Miami but will be charged a daily young-renter surcharge at the counter, and vehicle class restrictions apply.

Vans are specifically listed among the restricted vehicle categories for under-25 renters. This means that if you are under 25, most Miami van rental partners will not allow you to rent a van, regardless of the surcharge. Eligible classes for younger drivers are typically limited to Economy, Compact, and Intermediate categories.

Florida is not one of the states (like New York or Michigan) that requires rental companies to rent to drivers aged 18 and over. In Miami, the standard minimum age is 25 for unrestricted rentals, and 21 for young renters subject to surcharges and class limits.

If you are 21 to 24 and specifically need a van in Miami, contact customer service before booking to confirm availability and options for your situation.

How do toll roads work when renting a van in Miami?

Almost all toll roads in the Miami area are cashless, meaning your van rental will be billed electronically rather than at a cash booth. The main systems used are SunPass and E-PASS transponders, as well as Toll-by-Plate, which photographs your license plate at gantries.

Estimated toll costs in Miami are approximately US$5 to US$20 per day, depending on which roads you use. Common toll roads include the Florida Turnpike and the I-95 Express lanes.

At the Miami van rental counter, you will typically have two options:

  • Unlimited toll package: a fixed daily rate of approximately US$11 to US$15 per day, covering all tolls during your rental period. Rates vary by brand (for example, Hertz, Dollar, and Thrifty charge US$13.99 per day; Avis and Budget charge US$6.95 per day when tolls are incurred).
  • Pay per use: if you decline the package, the rental company charges you the actual toll amount plus daily or administrative processing fees after your rental ends. Toll charges can appear on your card days or weeks after you return the van.

You may also purchase your own Florida visitor toll pass. If you do, inform the Miami counter agent so they can deactivate the van's built-in device and prevent duplicate charges.

What is the security deposit for a van rental in Miami?

Yes, a security deposit hold is required for every van rental in Miami. At pickup, the rental partner places a temporary authorization on your credit card. This is not a charge, but it reduces your available credit until the hold is released after you return the van.

For standard vehicles in the United States, typical holds are around US$300 to US$400. For a van, which is a larger and higher-value vehicle class, the hold may be higher depending on the brand, location, and season. The exact amount is set by the rental company desk and confirmed at the counter.

Important requirements for the deposit on your Miami van rental:

  • The card must be a physical, major credit card (Visa, Mastercard, Amex, etc.).
  • The driver's name must be printed on the card.
  • The card must be in the main driver's name.
  • Debit cards, prepaid cards, and virtual cards are not accepted.

After you return the van, the hold is released. Your bank controls when the credit reappears on your account, which can take up to 15 business days. Bring a backup credit card in case your primary card is declined.

Can I add an additional driver to my van rental in Miami?

Yes, you can add an additional driver to your van rental in Miami, either at no cost if your rate includes it, or for a daily fee paid at the counter if it does not.

When an additional driver fee applies, typical rates at Miami van rental counters are:

  • Avis, Budget, and Payless: US$13 per rental day, with a maximum of US$65 (plus taxes).
  • Hertz, Thrifty, and Dollar: US$13.50 per rental day, with a maximum of US$189 (plus taxes).
  • Alamo, National, and Enterprise: US$15 per day (plus taxes).

The additional driver must be present at the Miami pickup counter with a valid driver's license. They must also meet the minimum age requirements. Note that for Avis, Budget, and Payless, additional drivers must be at least 25 years old at the time of pickup.

Only drivers listed on the rental agreement are covered by the van's insurance protections. If someone drives the van in Miami without being added to the contract, coverage may be void and additional charges could apply. Check your booking confirmation to see whether an additional driver is already included in your rate.

Can I get a cashback on tolls paid during my van rental in Miami?

Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Miami van rental.

Given that Miami toll roads such as the Florida Turnpike and I-95 Express lanes can cost approximately US$5 to US$20 per day, this benefit can add up meaningfully over a multi-day van rental.

To claim your cashback after returning the van in Miami:

  • Email [email protected] within 30 days of returning the vehicle.
  • Use the subject line: Tolls Cashback, followed by your reservation number (for example, Tolls Cashback - HOLA1000000).
  • Attach your Hola Car Rentals booking confirmation, the signed rental agreement from the Miami counter, and a toll invoice or statement showing the charges paid.
  • Include your full name, travel dates, and the last 4 digits of the card used for the booking.

The refund is issued to the same payment method used for your reservation and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. This benefit applies to toll charges only, not to administrative fees, fines, or parking tickets.

What fuel policy applies to van rentals in Miami?

Van rentals in Miami follow a Full-to-Full fuel policy. You receive the van with a full tank and must return it full to avoid fuel charges.

To avoid extra costs on your Miami van rental:

  • At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement.
  • Take a photo of the dashboard showing the odometer and fuel gauge.
  • Refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive.
  • Keep your final fuel receipt showing the date, time, and station address.

If you return the van in Miami with less than a full tank, the rental partner may charge you for the fuel shortfall at their own refueling rate, which is typically higher than the pump price, plus a refueling service fee.

If the van was not full at pickup, ask the agent to record the exact starting level on the agreement. You only need to return it at that same level, not necessarily full.

Some Miami counter locations may offer an optional prepaid fuel plan. If you accept it, any unused fuel is typically non-refundable, so the Full-to-Full approach is usually the better value.

Does my van rental in Miami include travel assistance coverage?

Yes, most bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to your Miami van rental as well.

Core benefits typically include:

  • Travel and medical insurance for up to 5 passengers.
  • Legal assistance in the event of an accident.
  • Compensation for luggage lost by the airline.
  • Flight cancellation insurance.

This coverage is designed for situations such as a medical emergency while driving the van on Miami highways or an accident requiring legal support. It is not a substitute for CDW or liability insurance on the van itself.

Important: this benefit applies only to travelers who are not residents of the United States or Canada. US and Canadian residents do not qualify for this coverage.

If you need assistance during your Miami van rental, contact Terrawind 24 hours a day:

  • Phone (toll-free or collect): +1 888 980 9992
  • WhatsApp: +1 208 910 1001
  • Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Review your booking confirmation for the exact coverage limits and exclusions that apply to your reservation.

What insurance options are available for a van rental in Miami?

When renting a van in Miami, two main types of coverage are relevant: damage protection for the van itself and liability protection for third parties.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability if the van is damaged or stolen. A deductible may apply unless your confirmation explicitly states zero. CDW and LDW do not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS, ALI, or SLI) covers bodily injury and property damage you may cause to others while driving the van in Miami. Florida does not universally require rental companies to include state-minimum liability in every rental, so it is strongly recommended that you add Liability Insurance Supplementary (up to US$300,000) to your booking.

Common exclusions to be aware of for your Miami van rental:

  • Prohibited use such as off-road driving, racing, or driving under the influence.
  • Drivers not listed on the rental agreement.
  • Late or missing incident reports.
  • Tires, undercarriage, and roof damage (often excluded unless a specific add-on is purchased).

Check your booking confirmation to see which coverages are included in your rate and what deductible applies before picking up the van in Miami.

Can I return my Miami van rental to a different city?

Yes, one-way van rentals in Miami are possible, but a drop-off fee may apply depending on your return location, the rental brand, and the vehicle class.

Typical patterns for Miami van rentals:

  • Miami to another Florida city (such as Orlando or Tampa): a drop-off fee usually applies and varies by distance and van class.
  • Miami to Fort Lauderdale (FLL): some short-distance routes within South Florida may not incur a drop-off fee. For example, a Miami (MIA) to Orlando (MCO) route may not carry a fee due to its specific route pricing, but this is route-dependent.
  • Cross-state or long-distance one-ways: typically carry higher fees or may be restricted for van categories.

The drop-off fee for your Miami van rental is shown during the booking process under the section labeled as amounts due at the destination. It is not prepaid and is not covered by No Extra Charges© unless it was not disclosed during booking.

If you need to change your return location after booking, contact support before the rental begins. Mid-rental route changes must be approved by the partner and may increase the fee or affect availability for the van class.

Are there any local taxes or airport fees added to a van rental in Miami?

Yes, van rentals picked up at Miami International Airport (MIA) are subject to local taxes and airport-specific fees that may be due at the counter, depending on your rate.

Common fees that can appear on a Miami van rental agreement include:

  • Airport Concession Recovery Fee (ACRF): charged by rental companies to recover the cost of operating at MIA.
  • Customer Facility Charge (CFC): a per-day fee that funds the Rental Car Center (RCC) facility at MIA.
  • Florida state and local rental taxes.
  • Vehicle License Recovery Fee (VLRF): covers the cost of registering the van fleet.

Whether these fees are included in your prepaid rate or due at pickup depends on your booking. Check your confirmation for the breakdown between what is prepaid and what is listed as due at the destination.

If your confirmation shows taxes and fees as included and the Miami counter still charges them separately, that situation is covered by No Extra Charges© Coverage. Keep all paperwork and contact support after the rental ends to request a review and reimbursement.

Can I drive my Miami van rental to another state?

Yes, in most cases you can drive your Miami van rental to other U.S. states, but you must confirm this is permitted under your rental agreement before leaving Florida.

Key points to check before driving the van out of Miami:

  • Your rental agreement must explicitly permit interstate travel. Some van categories or promotional rates may carry geographic restrictions.
  • CDW, LDW, and liability coverage (LIS, ALI, SLI) generally follow the van across state lines within the permitted territory, but coverage may be voided if you enter a restricted area.
  • Cross-border travel to another country (such as driving from Miami to the Bahamas via ferry) is typically not permitted and requires specific authorization from the rental partner.
  • Toll systems change by state. If you drive the van from Miami into Georgia or another southeastern state, different toll roads and billing systems may apply.

Usage restrictions that can void your coverage regardless of location include off-road driving, towing, rideshare or commercial use, and driving under the influence.

Always review the terms on your rental agreement at the Miami counter before departing for another state with the van.

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