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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3388
3391 reviews
4.9 stars, 3391 reviews
4.9
user review 1 user review 2 user review 3 +3388
3391 reviews
4.9 stars, 3391 reviews
Rohan Ganesh
Rohan Ganesh
5 2 days ago
"I was a little hesistant before booking as Hola literally quoted me half of what the car rental company was giving me which made me a little suspicious but I went to Avis at LAS airport and the entire process was smooth. I have already booked two more trips through Hola. Thank you :)"
J Knight
J Knight
5 3 days ago
"Fast and cheaper then other sites"
Leslie Miller
Leslie Miller
5 4 days ago
"I wish I could give them a 10 awesome customer service process was so so easy and quick renting was so easy highly recommended Lolo Car Rental"
Lou Viramontez
Lou Viramontez
5 5 days ago
"Sooooo damn easy and fair. I wish I would have known about you 5 years ago."
Maged Zaki
Maged Zaki
5 6 days ago
"Service description and price details are very clear Booking on website is very easy"
Jose Tapia
Jose Tapia
5 6 days ago
"Excellent service and very competitive prices."
zashkia ali
zashkia ali
5 1 week ago
"Very easy to rent"
Craig Stapleton
Craig Stapleton
5 1 week ago
"Easy to book with, great value"
Hilary Lyndon
Hilary Lyndon
5 1 week ago
"Really easy to navigate options"
Asad Khalid Yousuf
Asad Khalid Yousuf
5 1 week ago
"Best Prices and value with full insurance rentals. I've compared at least 10 other sites. An update will be done once the actual rental takes place. But i plan on using their service at least 3 times in the near future. So far. Best car rental booking experience as compared to all others that i know of"
Suneet Bhutta
Suneet Bhutta
5 2 weeks ago
"Great experience booking and car selection"
Ünal AKDOĞAN
Ünal AKDOĞAN
5 2 weeks ago
"A fantastic booking, it didn't even take a minute, thank you. I hope the same level of care is taken when booking a vehicle."
David Ramires
David Ramires
5 2 weeks ago
"Fast and easy, secure easy payment with PayPal"
Andrea Porta
Andrea Porta
5 2 weeks ago
"Quick and very easy to use. Guarantees the best rental prices for the best companies."
James S. Tsien
James S. Tsien
5 3 weeks ago
"Smooth and efficient booking process. All handled successfully in a few minutes."
Kerri Jarmain
Kerri Jarmain
5 3 weeks ago
"So easy to book with and full costs provided unlike other websites or rental carriers"
Monideep Dutta
Monideep Dutta
5 3 weeks ago
"Great experience"
Alison
Alison
5 3 weeks ago
"So easy to book and competitive pricing. Excellent choice of vehicles. Insurance and roadside included."
Dorothea Axelson
Dorothea Axelson
5 4 weeks ago
"so easy! love the free cancellation policy"
Ronald Groenteman
Ronald Groenteman
5 4 weeks ago
"Very easy to book online,"
Titi Quintana
Titi Quintana
5 4 weeks ago
"I had a problem with Avis; they overcharged me by $576 USD. Thanks to Sofia Padilla from Hola Car Rentals, it was resolved. However, I'm still having issues with Avis! Thank you, Sofia, for your help."
Mark van der Noll
Mark van der Noll
5 4 weeks ago
"Super easy to book and a lot included."
Vivek Arora
Vivek Arora
5 4 weeks ago
"Excellent Experience so far."
Mohamed Hussien
Mohamed Hussien
5 4 weeks ago
"Very fast and easy process"
mr.muscle00
mr.muscle00
5 1 month ago
"I had a very positive experience with Hola Car Rentals. The booking process was clear, transparent, and easy to navigate, making it simple to find the right rental option. What impressed me the most was the customer support. Whenever I had questions, the response time was very fast, and the team was always helpful and professional. Any issues or concerns were handled efficiently and in a customer-friendly manner, which gave me great confidence throughout the rental process. I highly recommend Hola Car Rentals to anyone looking for a reliable and customer-focused car rental service. I would gladly use their services again in the future."
Mark Dempsey
Mark Dempsey
5 1 month ago
"Hola were easy to use, gave you all options for car insurance etc. will use again"
Patrice S69
Patrice S69
5 1 month ago
"I rented a vehicle from Hertz Las Vegas through Hola Car. Hertz inadvertently charged me a second time for the rental. Hola Car's customer service reacted quickly and issued a refund."
Oscar Gonzalez
Oscar Gonzalez
5 1 month ago
"The booking was effortless, the app is friendly, no hidden rates"
Ben Markman
Ben Markman
5 1 month ago
"Great service, quick and easy"
Tarek Halabi
Tarek Halabi
5 1 month ago
"It was easy and efficient booking a rental car through Hola Car Rentals."
Steph Storms
Steph Storms
5 1 month ago
"The check out was seamless and easy"
Enrique Yenny
Enrique Yenny
5 1 month ago
"Good experience and realistic prices"
Cat Kabira Yoga
Cat Kabira Yoga
5 1 month ago
"Really easy to book online and better rates than what I found elsewhere. Haven't actually picked up and driven the car or returned it- so let's see what happens!"
Shalin Shah
Shalin Shah
5 1 month ago
"User friendly, quick and economical"
Gerald Kriknoff
Gerald Kriknoff
5 1 month ago
"The website is user-friendly, and the prices are very attractive with all insurances included. I recommend it."
Rein Talvis
Rein Talvis
5 1 month ago
"The whole process was quick and easy. Great prices and service. I needed some support from their team and got it superfast. I'm very satisfied with their service quality. I definitely suggest Hola Car Rentals to everyone. Well done!"
Seamus Claffey
Seamus Claffey
5 1 month ago
"Very straightforward booking with full insurance included from start"
Hocine BELEKENADIL
Hocine BELEKENADIL
5 1 month ago
"Very straight forward booking and unbeatable prices."
ROSS Butcher
ROSS Butcher
5 1 month ago
"Trust these reviews and put your trust in Hola Car Rentals. Not only , in my experience, did they provide very good quotes on my rental car from Chicago O'Hare (AVIS), indeed it was all inclusive with no unexpected surprises when I collected the car. For some reason, I incurred a charge from AVIS (Tank of gas), which was sorted and all, but Hola rental car were quick to support and help arrange my refund. Brilliant company and I would 100% use them again"
D S
D S
5 1 month ago
"Great prices, range of cars and easy to use booking process."
Evelyn Cifuentes
Evelyn Cifuentes
5 1 month ago
"Excellent"
cruz yconchi
cruz yconchi
5 1 month ago
"Kindness and speed. Thank you so much!!"
Allan Ragobar
Allan Ragobar
5 1 month ago
"Customer Support via WhatsApp has been excellent, booking multiple iteneries was fast and straightforward. Excellent service."
Graham Wylie
Graham Wylie
5 1 month ago
"Affordable pricing and effortless booking process, thanks"
Hendry
Hendry
5 2 months ago
"Fast & easy process, nice car and overall satisfied with this booking"
H.M. F.
H.M. F.
5 2 months ago
"The third party rental car company charged us after returning the car for additional services that we hadn't agreed to. Hola's service team went above and beyond to help us get a refund for these charges. It’s exemplary for a car rental broker to stand up for its customers like this. We’re grateful and will always book through Hola in the future. Not just because they have very affordable deals and great value for money, but above all because they’re there for their customers! Benchmark!"
Akos Bernat
Akos Bernat
5 2 months ago
"Very good prices"
Akshay Baheti
Akshay Baheti
5 2 months ago
"The reservation experience was very simple and convenient. The website is well designed. Disclaimer: I still have to actually use the reservation and drive though!"
Lee-Anne Duncan
Lee-Anne Duncan
5 2 months ago
"Easy to navigate Hola Car Rental site, made choosing a hire hassle free"
orin sae
orin sae
5 2 months ago
"friendly user (via web) low prices good conditions"
emre k
emre k
5 2 months ago
"great prices, smooth transaction, clear cost breakdown. seems great"
amelie vincent
amelie vincent
5 2 months ago
"Booking on Hola Car Rentals was so easy. Highly recommend!"
Marika Camilleri
Marika Camilleri
5 2 months ago
"Definitely the cheapest car hire option available in Hawaii"
Kerry Durrant
Kerry Durrant
5 2 months ago
"Nice and Easy process - got travel insurance too with the booking also !"
Handy Hermawan
Handy Hermawan
5 2 months ago
"Fast easy and great discounts"
Anant Patel
Anant Patel
5 2 months ago
"Excellent price"
Graham Dopheide
Graham Dopheide
5 2 months ago
"Easy to use, and makes comparison from different providers easy. Also clearly shows what is, and what isn't included, and rates are good"
Kendal Keung
Kendal Keung
5 2 months ago
"Super easy to book. We accidentally booked the wrong car to begin with and with the no cancellation fee it made it easy for us to cancel and book the right car!"
Kerem Camas
Kerem Camas
5 2 months ago
"Perfect!"
Ruth. Hwee Yan
Ruth. Hwee Yan
5 2 months ago
"A variety of choices was available. Looking forward to picking up the car!"
Daniel Woods
Daniel Woods
5 2 months ago
"Hola Car rentals can’t be faulted. The pricing for an Avis car rental was significantly lower than from the actual Avis rental site. At first I was honestly nervous about booking, but not issue could be found in the entire process. If booking through Hola, ensure you take the confirmation paperwork with you to provide to the rental car company. Avis’ system didn’t register the additional driver but the confirmation email was used and they added the extra driver saving hundreds. Toll refunds are swift and instructions can be given using the WhatsApp AI chat bot. Collection location was Avis LAX Will be using Hola again"
Okan DOGAN
Okan DOGAN
5 2 months ago
"​"Great app and excellent service! I had to change my plans and process refunds several times. Everything worked perfectly on the app, even for last-minute changes. The refund process is very easy and reliable. Thank you, Hola Car!""
Joel Reculard
Joel Reculard
5 2 months ago
"Attractive prices and comprehensive insurance"
Anne J Harris
Anne J Harris
5 2 months ago
"Good price, easy to use."
Daniel Koh
Daniel Koh
5 2 months ago
"The plantform offers a great customer experience. I look forward to a similar experience with the car."
Hadar Blutrich
Hadar Blutrich
5 2 months ago
"Easy, fast, and no hidden fees."
Okan Doğan
Okan Doğan
5 2 months ago
"Şöyle yazabilirsin: > Booking process was smooth and easy. So far, everything looks very good, and the insurance coverage seems strong and clearly explained. Bir tık daha doğal kısa versiyon: > Smooth and easy booking process. So far, everything looks very good, and the coverage options seem clear and solid."
Tanner Blair
Tanner Blair
5 2 months ago
"Great car"
John Guevara
John Guevara
5 2 months ago
"Excellent service"
Bj Virtue
Bj Virtue
5 2 months ago
"Booking was very easy, excited to cruise around on our holiday"
vasilis ligdas
vasilis ligdas
5 2 months ago
"Great prices and customer service"
Michael Williamson
Michael Williamson
5 2 months ago
"Very easy great price"
Mario Mejia
Mario Mejia
5 2 months ago
"An excellent experience, 100% recommended"
micah sioson
micah sioson
5 2 months ago
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Keith Semple
Keith Semple
5 2 months ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
Carla Ocampo
Carla Ocampo
5 3 months ago
"Company with very good prices. Easy and quick booking process."
Annanii Garcia
Annanii Garcia
5 3 months ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Shreya Bollineni
Shreya Bollineni
5 3 months ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
s rajora
s rajora
5 3 months ago
"Easy booking easy handling and self explanatory app"
Asher Wagner
Asher Wagner
5 3 months ago
"It was an excellent experience to rent a car via HOLA the service was super."
Valérie
Valérie
5 3 months ago
"Competitive rates and guarantees. A reliable and responsive company."
mindaugas liumpa
mindaugas liumpa
5 3 months ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 3 months ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 3 months ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Tif Shukla
Tif Shukla
5 3 months ago
"Very easy and straight forward"
Harri Hakovirta
Harri Hakovirta
5 3 months ago
"Booking is very easy😊"
Tomáš Kreitl
Tomáš Kreitl
5 3 months ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Neil Flavin
Neil Flavin
5 3 months ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Jenny Phillips
Jenny Phillips
5 3 months ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
SERGIO BIAGETTI
SERGIO BIAGETTI
5 3 months ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 3 months ago
"Hola Car Rentals company is best car rental company, and website is great."
Sant Ub
Sant Ub
5 3 months ago
"Very easy to use, good deal can be obtained!!!"
Kiran Sedoo
Kiran Sedoo
5 3 months ago
"Excellent prices and value for money. Top notch customer service and response time."
Hesham Mohamed
Hesham Mohamed
5 3 months ago
"All done smoothly"
Michael Parrish
Michael Parrish
5 3 months ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Oguzhan Cengiz
Oguzhan Cengiz
5 3 months ago
"Absolutely the best price."
Esther Ng
Esther Ng
5 3 months ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Nathaniel Rosen
Nathaniel Rosen
5 3 months ago
"Quick, clear and easy to understand."
Joseph
Joseph
5 3 months ago
"Booking went smoothly"
Brigitte Willems-Haman
Brigitte Willems-Haman
5 3 months ago
"Arranged so quickly and easily, top service..!!!"
Richard Gardiner
Richard Gardiner
5 4 months ago
"booking process good, seems to have lots of inclusions"
Phillip Moody
Phillip Moody
5 4 months ago
"Very easy process and added extras were well appreciated"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 4 months ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
David Garciarena
David Garciarena
5 4 months ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 4 months ago
"Easy and convenient, plus low prices"
denis dadoun
denis dadoun
5 4 months ago
"Very good. Easy."
Shaunte Meyers
Shaunte Meyers
5 4 months ago
"Very easy and accommodating"
ju
ju
5 4 months ago
"Unbeatable price and very easy to book. Clear information."
Sonia Walls
Sonia Walls
5 4 months ago
"Very easy to book and competitive prices."
sara l.
sara l.
5 4 months ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Samantha de León
Samantha de León
5 4 months ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Alexandra Robertson
Alexandra Robertson
5 4 months ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Judy Winkin
Judy Winkin
5 4 months ago
"Easy and good deal"
Patrick Brophy
Patrick Brophy
5 4 months ago
"So far so good"
Nacho Zarco
Nacho Zarco
5 4 months ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Cristian Barbero
Cristian Barbero
5 4 months ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
amadeo aguilar
amadeo aguilar
5 4 months ago
"EASY AND FAST."
mrbstube
mrbstube
5 4 months ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
Theo Pieters
Theo Pieters
5 4 months ago
"Best ever service I've experienced ! Well done !!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 4 months ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Robert Agati
Robert Agati
5 4 months ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Darren Storey
Darren Storey
5 4 months ago
"Very easy to book etc, made it all so much better"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 4 months ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Artie Divin
Artie Divin
5 4 months ago
"Very easy to book and very cheap"
teyo castro
teyo castro
5 4 months ago
"Everything was very quick and clear."
Ole Alnes
Ole Alnes
5 4 months ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
Rania Yaqout
Rania Yaqout
5 4 months ago
"Excellent experience"
Ara Bermúdez
Ara Bermúdez
5 4 months ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
K_Cantona95
K_Cantona95
5 4 months ago
"Excellent value for money!"
JOSE LUIS MORA
JOSE LUIS MORA
5 4 months ago
"Excellent process, very easy"
Emily Edwards
Emily Edwards
5 4 months ago
"Awesome service"
Hong-Anh Ha
Hong-Anh Ha
5 4 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
amarthi rivera
amarthi rivera
5 4 months ago
"👌 EXCELLENT"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 4 months ago
"Perfect, no problems at all and a very attractive price."
Mike Purkins
Mike Purkins
5 4 months ago
"So easy to book and a great price"
HaYoung Son
HaYoung Son
5 4 months ago
"Good price I like that they have all the insurance and additional driver included"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 5 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 5 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 5 months ago
"Easy to use, great prices, all inclusive"
Daniel Garcia
Daniel Garcia
5 5 months ago
"Good car and price"
Oliver Streatfeild
Oliver Streatfeild
5 5 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Damien DE SOUSA
Damien DE SOUSA
5 5 months ago
"Easy and fast booking process"
Alejandro Arenal
Alejandro Arenal
5 5 months ago
"Hola is amazing, has everything you need. Thanks"
constanza cecchi
constanza cecchi
5 5 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Holger Pfarr
Holger Pfarr
5 5 months ago
"By far cheaper than all rental car offers."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 5 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 5 months ago
"great prices easy to book definitely use again"
Sharon Radford
Sharon Radford
5 5 months ago
"Quick and easy"
Steve Hornby
Steve Hornby
5 5 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
Bill Harshbarger
Bill Harshbarger
5 6 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
Dwight Thompson
Dwight Thompson
5 7 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Jason Bishop
Jason Bishop
5 8 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
תמיר מורוביץ
תמיר מורוביץ
5 8 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
mandy hughes
mandy hughes
5 10 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 10 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"

About renting a van in Downtown Miami

Downtown Miami's rental counters are clustered along SE 2nd Street, where Avis operates at 99 SE 2nd St, Budget and Payless share the office at 93 SE 2nd St, and Dollar and Thrifty are located at 229 SE 2nd St — all walkable from the main hotel district without a shuttle. Weekday hours run roughly 8 AM to 6 PM at most locations, but weekend hours contract sharply: several counters close by noon on Saturdays and are shut entirely on Sundays, so plan pickups accordingly. For a van specifically, budget for a deposit hold of US$200–US$500 on a credit card in the primary driver's name — Enterprise's hold for larger vans can reach the higher end of that range, and debit cards are not accepted at any location. Miami's expressways run entirely cashless under the SunPass electronic toll system; without a toll package, the rental company bills each crossing at the pay-by-plate rate and adds a daily admin fee, making the US$5–8/day transponder package the more predictable option. Refuel the van before returning it — fuel service charges from the rental company typically run two to three times the pump price. International visitors whose license uses a non-Latin script (Arabic, Chinese, Cyrillic, Japanese, Korean, or Thai) must carry an International Driving Permit alongside the original license.

Frequently Asked Questions

What does my van rental in Downtown Miami through Hola Car Rentals include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car rental brands operating in Downtown Miami, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match, even when renting a van:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected van rental experience and peace of mind throughout your trip in Downtown Miami.

Will I face unexpected charges when I rent a van in Downtown Miami through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your van booking in Downtown Miami are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting a van or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in Downtown Miami charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my van rental in Downtown Miami?

Van rental counters in Downtown Miami are located at street-level city addresses, so there are no airport shuttles or trains involved. The main locations are concentrated around SE 2nd St:

  • Budget: 93 SE 2nd St, Miami, FL 33131
  • Avis: 99 SE 2nd St (at SE 1st Ave), Miami, FL 33131, diagonally across from Bank of America Tower
  • Sixt: 100 Chopin Plaza (Miami InterContinental Hotel), accessible via Metromover to Bayfront Park Station

To reach a Downtown Miami van rental counter from Miami International Airport (MIA), you will need to arrange your own transport, such as a taxi or rideshare, which typically adds 15 to 30 minutes of travel time before you reach the counter. Once at the address, walk directly in to the counter to complete your paperwork and collect your van.

What are the counter hours for van rentals in Downtown Miami?

Downtown Miami van rental counters generally operate on reduced hours compared to airport locations, and there are no confirmed after-hours pickup options at these city-center sites. Typical hours at the main SE 2nd St locations are:

  • Monday to Friday: 8:00 AM to 6:00 PM
  • Saturday: 8:00 AM to 4:00 PM
  • Sunday: 8:00 AM to 2:00 PM

If you are planning to pick up or return a van in Downtown Miami outside these windows, contact your rental partner directly to confirm availability. Hours can also change on public holidays, so always verify against your booking confirmation before arrival. Arriving close to closing time with a large group or significant luggage for a van can add extra time at the counter, so plan accordingly.

What documents do I need to pick up a van rental in Downtown Miami?

To collect a van rental in Downtown Miami, you must present all documents in physical form at the counter. Digital copies are not accepted. You will need:

  • A valid, original driver's license in the main driver's name
  • A passport or government-issued photo ID (required for international visitors)
  • A major credit card with the driver's name printed on the card, for the security deposit hold
  • Your booking confirmation or printed voucher
  • Round-trip flight or cruise tickets (required for visitors from outside the United States)

If your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and cannot be used without your original license. Obtain it in your home country before traveling, as it cannot be issued abroad.

All named drivers of the van must be present at the Downtown Miami counter with their own valid license and ID.

How do tolls work when renting a van in Downtown Miami?

Florida's toll roads are almost entirely cashless, and this applies to all routes you are likely to use around Downtown Miami, including the Florida Turnpike and I-95 Express lanes. Your van rental will include an electronic toll device or a plate-based billing system.

At the Downtown Miami counter, you will typically have two options:

  • Unlimited toll package: approximately US$11 to US$15 per rental day, covering all tolls during your rental period
  • Pay per use: the rental company charges the actual toll amount plus daily or administrative processing fees, billed to your credit card after the rental

If you prefer to manage tolls yourself, you can opt out of the rental program at pickup and purchase Florida's own visitor toll pass. If you do this, ask the counter agent to deactivate the van's built-in device to avoid being charged twice.

Estimated daily toll costs around Downtown Miami range from approximately US$5 to US$20 depending on your route. Toll charges can appear on your card days or even weeks after you return the van, as agencies process invoices in batches.

Hola Car Rentals includes Tolls Cashback on all bookings, giving you up to 5% of your total booking value back for tolls paid. Submit your claim within 30 days of returning the van to [email protected] with your rental agreement and toll receipts.

Is there a minimum age to rent a van in Downtown Miami?

Yes, there is a minimum age requirement to rent a van in Downtown Miami, and vans are among the vehicle classes with the strictest age rules in the United States.

Most rental partners require the main driver to be at least 25 years old to rent a van. Vans are explicitly listed as a restricted vehicle class, meaning drivers aged 21 to 24 are generally not permitted to rent them, even if a young-renter surcharge would otherwise apply for other vehicle categories.

Key points to keep in mind for your Downtown Miami van rental:

  • Drivers 25 and older: no age surcharge applies
  • Drivers 21 to 24: vans are typically restricted and may not be available regardless of surcharge payment
  • Drivers under 21: not eligible to rent in Florida outside of New York and Michigan exceptions, which do not apply here

A valid driver's license and a major credit card in the main driver's name are required regardless of age. If you are unsure whether your age qualifies for the specific van category you want in Downtown Miami, contact customer service before booking.

What is the security deposit for a van rental in Downtown Miami?

When you pick up a van rental in Downtown Miami, the rental partner will place a temporary authorization hold on your credit card. This is not a charge, but it reduces your available credit until the bank releases it after you return the van.

For standard vehicles in the United States, typical holds range from US$300 to US$400. For a van, which is a larger vehicle class, the hold may be higher depending on the partner, location, and rental duration. The exact amount is set by the rental company at the Downtown Miami counter and cannot be confirmed in advance.

Important requirements for the deposit at your Downtown Miami van pickup:

  • The credit card must be a major credit card (not debit or prepaid) with the driver's name printed on the card
  • The card must be in the main driver's name
  • Digital wallets and virtual card numbers are not accepted
  • Bring a backup credit card in case your primary card is declined

After you return the van, the hold is released by the rental partner, but your bank controls when the funds appear back in your available credit, which can take up to 15 business days.

Can I add an additional driver to my van rental in Downtown Miami?

Yes, you can add an additional driver to your van rental in Downtown Miami, either as part of your rate or for a fee paid at the counter.

Some rates include one additional driver at no extra cost. Check your booking confirmation for the line that reads "Additional driver free of charge" to confirm whether this applies to your van rental. If it is not included, the daily fees at Downtown Miami counters are:

  • Avis, Budget, Payless: US$13 per rental day, capped at US$65 (plus taxes)
  • Hertz, Thrifty, Dollar: US$13.50 per rental day, capped at US$189 (plus taxes)
  • Alamo, National, Enterprise: US$15 per day (plus taxes)

The additional driver must be present at the Downtown Miami counter at the time of van pickup. They must bring their own valid driver's license and any required IDP, sign the rental agreement, and meet the minimum age requirements. For Avis, Budget, and Payless, additional drivers must be at least 25 years old. Only drivers listed on the agreement are covered by the van's protections.

Does travel assistance apply if something happens during my van rental in Downtown Miami?

Yes, most bookings include travel assistance through Terrawind Global Protection, which can be useful if an unexpected situation arises during your van rental in Downtown Miami or on surrounding Florida roads.

Coverage typically includes:

  • Medical assistance for up to 5 passengers (for non-pre-existing conditions and accidents)
  • Legal assistance in the event of an accident
  • Compensation for luggage lost by the airline
  • Flight cancellation insurance

This benefit is designed for travelers renting abroad and does not apply to residents of the United States or Canada. If you qualify, the assistance line is available 24 hours a day. Contact Terrawind before incurring expenses, as some reimbursements require prior authorization.

Note that travel assistance does not cover damage to the van itself (that is handled by CDW/LDW) or liability to third parties (covered by LIS/ALI/SLI). Always check your booking confirmation for the exact terms and coverage limits that apply to your Downtown Miami van rental.

What local driving rules should I know before driving a van in Downtown Miami?

Downtown Miami has several driving rules and road features that can catch first-time visitors off guard, especially when operating a larger vehicle like a van.

  • One-way street grid: Downtown Miami has a dense network of one-way streets and time-restricted zones, particularly on weekdays between 9:00 AM and 6:00 PM. Visitors expecting two-way flow can easily make wrong turns in a van.
  • Pedestrian enforcement: Yielding to pedestrians in crosswalks is strictly enforced by dedicated units. Do not creep forward or use the horn near crosswalks.
  • Emergency vehicle rule: Florida rules require drivers to slow down to 20 mph below the posted speed limit when passing emergency vehicles if a lane change is not possible.
  • Speed limits: Urban areas around Downtown Miami are typically posted at 35 to 45 mph, with residential streets at 25 to 30 mph.
  • Towing enforcement: Towing is enforced 24 hours a day, even for minor violations. A van left in a restricted zone can be towed quickly.
  • Causeway checkpoints: MacArthur and Julia Tuttle causeways may have late-night license plate reader checkpoints, which is uncommon in most other U.S. cities.

Driving a van in Downtown Miami requires extra attention to street width and turning radius on narrow urban blocks.

What is the fuel policy for a van rental in Downtown Miami?

Van rentals in Downtown Miami follow a Full-to-Full fuel policy. You receive the van with a full tank and must return it full to avoid additional charges.

Steps to follow for your Downtown Miami van rental:

  • At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement
  • Take a photo of the dashboard showing the odometer and fuel gauge
  • Refuel within approximately 10 miles of the return location before dropping off the van
  • Keep your final fuel receipt showing the date, time, and station address
  • For after-hours returns, leave the receipt in the envelope provided and keep a photo of the full gauge

If you return the van below the recorded starting level, the rental partner may charge you for the fuel shortfall at their own refueling rate, which is typically higher than the pump price, plus a service fee. Ask the agent at the Downtown Miami counter about the nearest fuel station to the return address before you leave.

Can I rent a van in Downtown Miami and return it in a different city?

Yes, one-way van rentals from Downtown Miami to a different city are possible with some rental partners, but a drop-off fee will typically apply and must be confirmed before booking.

How one-way van rentals from Downtown Miami work:

  • The drop-off fee is route-specific and varies by rental company, destination city, season, and vehicle class. Vans, as a larger category, may carry higher repositioning fees than economy cars.
  • The fee appears under the "To pay at destination" section during the booking process and on your confirmation. If no fee is shown, the route does not incur one.
  • Some cross-border routes (for example, between the United States and Canada) may be restricted or require special authorization from the rental partner.
  • Changing your return location after booking can reprice the rental and recalculate the drop-off fee.

If the Downtown Miami counter charges a different drop-off fee than what appears on your confirmation, keep all paperwork and contact support after the rental. The No Extra Charges© guarantee may apply if the fee was not disclosed at booking.

Is insurance included with a van rental in Downtown Miami?

Van rentals in Downtown Miami can include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) depending on the rate you select. Check your booking confirmation to see what is included and whether a deductible applies.

Key coverage types to understand for your Downtown Miami van rental:

  • CDW/LDW: reduces your financial liability for damage to the van from a collision, theft, or vandalism. A deductible may still apply unless your confirmation states zero excess.
  • Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others. This is separate from CDW/LDW and is not automatically included in all rates. In Florida, state-minimum liability is not guaranteed on all rentals, so adding supplemental liability coverage is strongly recommended.
  • Common exclusions: tires, undercarriage, roof, keys, and damage from prohibited use such as off-road driving or driving under the influence are typically not covered.

All drivers of the van must be listed on the rental agreement for coverage to apply. If an incident occurs during your Downtown Miami rental, report it to the partner immediately using the number on your confirmation and gather photos, location details, and any police report number.

Are there extra taxes or fees when renting a van in Downtown Miami?

Yes, van rentals in Downtown Miami are subject to layered local taxes and fees on top of the base rental rate. Understanding these helps you avoid surprises at the counter.

Typical charges that may apply to your Downtown Miami van rental:

  • Florida state sales tax: approximately 7%
  • Miami-Dade County tax: approximately 6%
  • Additional city or tourism surcharges: approximately 1 to 2%, bringing the combined total to roughly 14 to 15%

If you pick up your van at Miami International Airport (MIA) rather than a Downtown Miami location, additional airport-specific fees apply, including airport concession recovery fees and customer facility charges of up to US$4.50 per day. Choosing a Downtown Miami counter instead of the airport can reduce these fees by 20 to 40%, since off-airport locations do not carry the same concession charges.

Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are due at the Downtown Miami counter. If your confirmation states "Taxes and Fees: Included" and you are still charged locally for those items, the No Extra Charges© guarantee may apply after verification.

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