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Frequently Asked Questions
What does my van rental in Brickell through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Brickell, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match, even when renting a van:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected van rental experience and peace of mind throughout your trip in Brickell.
Will I face unexpected charges when I rent a van in Brickell through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your van booking in Brickell are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting a van or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in Brickell charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my van rental in Brickell?
Brickell has several walk-up city center locations where you can pick up your van rental, all within a few blocks of each other. There is no airport shuttle or consolidated rental center here; you go directly to the branch address.
- Enterprise is located inside the JW Marriott Hotel at 1109 Brickell Ave, Miami, FL 33131
- Budget is at 93 Southeast 2nd Street
- Dollar is at 229 SE 2nd Street
- Other brands operate at addresses along SE 2nd Street and SE 2nd Avenue in the same corridor
Note that Enterprise's entrance at 1109 Brickell Ave has been reported as poorly signed; look for the passage marked as an exit and enter through there. Bring your booking confirmation, driver's license, and a physical credit card in the main driver's name. Confirm your van is available in the class you booked, as van categories are subject to vehicle availability at each branch.
What are the counter hours for van rentals in Brickell?
Brickell van rental counters generally operate on limited hours compared to airport locations, so planning your pickup and return time carefully is important.
- Enterprise (1109 Brickell Ave): Monday to Friday 8 AM to 6 PM, Saturday 9 AM to 5 PM, Sunday 9 AM to 1 PM
- Budget and Dollar branches in Brickell typically operate Monday to Friday 8 AM to 6 PM, Saturday and Sunday 9 AM to 5 or 6 PM
After-hours pickup is generally not available at Brickell van rental locations. After-hours returns may be possible at some branches via a key drop box, but you remain liable for any damage or theft until staff inspect the van the next business day. Always confirm after-hours drop-off availability directly with your branch before your rental begins. If your flight or arrival is delayed, rental companies will typically hold your van booking for up to 24 hours from the original pickup time.
Can I return my Brickell van rental after hours?
After-hours van returns in Brickell are limited and depend on the specific branch. Unlike Miami International Airport (MIA), Brickell city center locations do not have a consolidated rental car center with 24-hour key drop infrastructure.
If a key drop box is available at your Brickell van rental location, you can use it by following these steps:
- Park the van in the designated return area
- Photograph the van's exterior, odometer, and fuel gauge before leaving
- Place the keys and any required paperwork in the drop envelope and deposit it in the box
- Keep your photos as evidence until the branch confirms the return the next business day
Be aware that you remain financially responsible for the van until staff check it in during regular hours. Some Brickell locations do not permit leaving vehicles unattended without a drop box. Confirm after-hours return options with your branch before your rental starts to avoid unexpected charges.
How do tolls work when driving a van rental from Brickell?
Almost all toll roads in and around Brickell and greater Miami are fully cashless, so your van rental will include an electronic toll device or a plate-based billing system from the moment you drive off the lot.
At the Brickell pickup counter you will typically have two options:
- Unlimited toll package: approximately US$11 to US$15 per rental day, covering all tolls during your rental period
- Pay per use: the rental company charges you the actual toll amount plus daily or administrative processing fees, billed to your credit card after the rental ends
Common toll roads you may encounter when driving your van from Brickell include the Florida Turnpike and I-95 Express lanes, with estimated daily costs of US$5 to US$20 depending on your route. If you plan to use your own visitor toll pass, inform the Brickell counter agent so they can deactivate the vehicle's default device and prevent duplicate charges. Toll charges can appear on your card days or even weeks after you return the van.
What documents do I need to pick up a van rental in Brickell?
To pick up your van rental in Brickell you must present all documents in physical form; digital copies are not accepted at the counter.
- Original, unexpired driver's license in the main driver's name
- International Driving Permit (IDP) if your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic; the IDP is a translation only and must be carried alongside your original license
- Passport or valid government-issued photo ID
- Physical major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors from outside the US)
Debit cards and prepaid cards are not accepted for the security deposit on a van rental in Brickell. Make sure the name on your credit card matches the name on your driver's license and booking confirmation to avoid issues at the counter.
Is there a minimum age to rent a van in Brickell?
Yes, there is a minimum age requirement to rent a van in Brickell, and vans are one of the vehicle classes most affected by age restrictions in the United States.
Vans are classified as a restricted vehicle category, meaning most rental partners in Brickell require the main driver to be at least 25 years old. Drivers aged 21 to 24 are generally not permitted to rent a van in Brickell, even if they qualify for a young-renter surcharge on smaller vehicle classes.
- 25 and older: eligible to rent a van in Brickell with no age surcharge
- 21 to 24: typically not permitted for van rentals; restricted to smaller classes such as economy, compact, or intermediate SUV
- Under 21: not eligible to rent in Florida outside of New York and Michigan exceptions, which do not apply here
If you are between 21 and 24 and need a larger vehicle in Brickell, contact customer service before booking to confirm what options are available for your specific travel dates and partner brand.
How much is the security deposit for a van rental in Brickell?
When you pick up your van rental in Brickell, the rental partner will place a temporary authorization hold on your physical credit card. This is not a charge; it reduces your available credit until the bank releases it after you return the van.
For standard vehicles in the United States, typical holds range from US$300 to US$400. Because a van is a larger and higher-value vehicle class, the hold at your Brickell pickup counter may be higher than that range. The exact amount is set by the rental partner at the counter and can vary by brand, season, and rental duration.
- Only a physical major credit card in the main driver's name is accepted for the deposit
- Debit cards, prepaid cards, and virtual cards are not accepted
- Bring a backup credit card in case your primary card is declined
- Notify your bank of your travel plans to prevent fraud blocks on a large in-person authorization
After returning the van in Brickell, the hold is released by the rental partner, but your bank controls when it reappears in your available credit, which can take up to 15 business days.
Can I get toll cashback on my van rental in Brickell?
Yes, all Hola Car Rentals bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your van rental in Brickell.
Given that Miami's roads, including the Florida Turnpike and I-95 Express lanes near Brickell, are almost entirely cashless, toll costs can add up quickly during a van rental. The cashback benefit helps offset those costs.
To claim your Tolls Cashback after returning your van in Brickell:
- Email [email protected] within 30 days of returning the van
- Use the subject line: Tolls Cashback - followed by your reservation confirmation number
- Attach your Hola Car Rentals booking confirmation, the signed rental agreement, and a toll invoice or statement showing charges paid
- Include your full name, travel dates, and the last 4 digits of the card used for your booking
Refunds are issued to your original payment method and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.
Can I add an additional driver to my van rental in Brickell?
Yes, you can add an additional driver to your van rental in Brickell, but the additional driver must be present at the Brickell pickup counter with their own valid driver's license to sign the rental agreement.
Whether the additional driver fee is included or charged at the counter depends on the rate you booked:
- Avis, Budget, and Payless: US$13 per rental day plus taxes, capped at US$65 plus taxes; additional drivers must generally be at least 25 years old
- Hertz, Thrifty, and Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes
Some Hola Car Rentals rates include one additional driver at no extra cost; check your booking confirmation for the line that reads additional driver free of charge. Only drivers listed on the rental agreement are covered by the van's insurance protections. Anyone who drives the van in Brickell without being named on the contract may void your coverage.
Can I pick up a van in Brickell and return it at Miami Airport?
Yes, one-way van rentals between Brickell and Miami International Airport (MIA) are generally possible, but a drop-off fee may or may not apply depending on the rental partner and the specific route.
Because Brickell and MIA are in the same metro area, some partners treat this as a short-distance one-way and waive the drop-off fee, while others apply a repositioning charge. The fee, if any, will be shown during the booking process under the section labeled to pay at destination on your confirmation.
- Check the details page of your van rental rate during checkout to see if a drop-off fee is listed
- If no fee appears, no drop-off charge should apply to your Brickell to MIA van return
- If a fee is shown, it is due at the MIA counter and cannot be prepaid
Note that MIA returns go to the consolidated Rental Car Center, which is reached via a shuttle train from the terminals. Confirm the exact return address with your rental partner before leaving Brickell, as the process differs from returning to a city center branch.
What fuel policy applies to van rentals in Brickell?
Van rentals in Brickell follow a full-to-full fuel policy by default. You receive the van with a full tank and must return it full to avoid fuel charges.
At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the odometer and gauge before leaving the Brickell branch.
When returning your van in Brickell or at another location:
- Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive
- Keep the fuel receipt showing the date, time, and station address
- For after-hours key drops at Brickell branches, leave the receipt in the drop envelope and keep a photo of the full gauge on your phone
If you return the van below the recorded starting level, the rental partner may charge you for the fuel shortfall at their own refueling rate, which is typically higher than pump prices, plus a refueling service fee. Larger vans have bigger tanks, so the cost of a shortfall can be significant.
Does travel assistance cover me if my van breaks down near Brickell?
Travel assistance is included with most Hola Car Rentals bookings and can provide support if something goes wrong during your van rental in Brickell or on nearby roads such as the Florida Turnpike or I-95. However, this benefit does not apply to US or Canadian residents.
For eligible customers, the coverage provided through Terrawind Global Protection includes:
- Medical coverage for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
Travel assistance does not cover damage to the van itself; that is handled by CDW/LDW. It also does not cover third-party liability, which requires LIS/ALI/SLI coverage.
To reach the 24-hour assistance line if you need help during your van rental in Brickell, call the toll-free number +1 888 980 9992 or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.
What insurance options should I consider for a van rental in Brickell?
When renting a van in Brickell, two main types of coverage are worth reviewing before you arrive at the counter.
Collision Damage Waiver or Loss Damage Waiver (CDW/LDW) reduces your financial liability if the van is damaged or stolen. A deductible may still apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the van in Brickell. Florida does not universally require rental companies to include state-minimum liability in every rental, so checking whether your rate includes this coverage is important.
- Confirm whether CDW/LDW and LIS/ALI/SLI are listed on your booking confirmation before arriving in Brickell
- All named drivers on the rental agreement are covered; anyone not listed may void the coverage
- Prohibited uses such as off-road driving or driving under the influence void both coverages
- Report any incident involving your van in Brickell to the rental partner immediately using the number on your rental agreement
Review your confirmation carefully so you know exactly what is included and what your out-of-pocket exposure would be in the event of an incident.
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