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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3367
3370 reviews
4.9 stars, 3370 reviews
4.9
user review 1 user review 2 user review 3 +3367
3370 reviews
4.9 stars, 3370 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 4 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 6 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 3 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 7 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 2 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 5 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 2 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 2 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 2 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 2 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 2 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 2 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 2 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 2 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 2 months ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 2 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 2 months ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 2 months ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 2 months ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 2 months ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 1 month ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 1 month ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 1 month ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 1 month ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 1 month ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 1 month ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 1 month ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 1 month ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 1 month ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 1 month ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 1 month ago
"So far so good"
Judy Winkin
Judy Winkin
5 1 month ago
"Easy and good deal"
Samantha de León
Samantha de León
5 1 month ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 1 month ago
"Very easy to book and competitive prices."
ju
ju
5 1 month ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 1 month ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 1 month ago
"Very good. Easy."
David Garciarena
David Garciarena
5 1 month ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 1 month ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 1 month ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 1 month ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 1 month ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 1 month ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 1 month ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 1 month ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 1 month ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 1 month ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 1 month ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 1 month ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 4 weeks ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 4 weeks ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 4 weeks ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 4 weeks ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 4 weeks ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 4 weeks ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 4 weeks ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 3 weeks ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 3 weeks ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 3 weeks ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 3 weeks ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 3 weeks ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 3 weeks ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 3 weeks ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 2 weeks ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 2 weeks ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 2 weeks ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 1 week ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
Keith Semple
5 6 days ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
micah sioson
micah sioson
5 4 days ago
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Carla Ocampo
Carla Ocampo
5 1 week ago
"Company with very good prices. Easy and quick booking process."
Mario Mejia
Mario Mejia
5 3 days ago
"An excellent experience, 100% recommended"
Michael Williamson
Michael Williamson
5 3 days ago
"Very easy great price"
vasilis ligdas
vasilis ligdas
5 2 days ago
"Great prices and customer service"
Okan DOGAN
Okan DOGAN
5 2 days ago
"2xSmooth booking experience, competitive pricing, and clear coverage details. The process was easy and gave me confidence for my U.S. trip. Very satisfied so far and happy to use Hola Car Rentals again."

Frequently Asked Questions

What does my van rental in Brickell through Hola Car Rentals include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car rental brands operating in Brickell, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match, even when renting a van:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected van rental experience and peace of mind throughout your trip in Brickell.

Will I face unexpected charges when I rent a van in Brickell through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your van booking in Brickell are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting a van or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in Brickell charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my van rental in Brickell?

Brickell has several walk-up city center locations where you can pick up your van rental, all within a few blocks of each other. There is no airport shuttle or consolidated rental center here; you go directly to the branch address.

  • Enterprise is located inside the JW Marriott Hotel at 1109 Brickell Ave, Miami, FL 33131
  • Budget is at 93 Southeast 2nd Street
  • Dollar is at 229 SE 2nd Street
  • Other brands operate at addresses along SE 2nd Street and SE 2nd Avenue in the same corridor

Note that Enterprise's entrance at 1109 Brickell Ave has been reported as poorly signed; look for the passage marked as an exit and enter through there. Bring your booking confirmation, driver's license, and a physical credit card in the main driver's name. Confirm your van is available in the class you booked, as van categories are subject to vehicle availability at each branch.

What are the counter hours for van rentals in Brickell?

Brickell van rental counters generally operate on limited hours compared to airport locations, so planning your pickup and return time carefully is important.

  • Enterprise (1109 Brickell Ave): Monday to Friday 8 AM to 6 PM, Saturday 9 AM to 5 PM, Sunday 9 AM to 1 PM
  • Budget and Dollar branches in Brickell typically operate Monday to Friday 8 AM to 6 PM, Saturday and Sunday 9 AM to 5 or 6 PM

After-hours pickup is generally not available at Brickell van rental locations. After-hours returns may be possible at some branches via a key drop box, but you remain liable for any damage or theft until staff inspect the van the next business day. Always confirm after-hours drop-off availability directly with your branch before your rental begins. If your flight or arrival is delayed, rental companies will typically hold your van booking for up to 24 hours from the original pickup time.

Can I return my Brickell van rental after hours?

After-hours van returns in Brickell are limited and depend on the specific branch. Unlike Miami International Airport (MIA), Brickell city center locations do not have a consolidated rental car center with 24-hour key drop infrastructure.

If a key drop box is available at your Brickell van rental location, you can use it by following these steps:

  • Park the van in the designated return area
  • Photograph the van's exterior, odometer, and fuel gauge before leaving
  • Place the keys and any required paperwork in the drop envelope and deposit it in the box
  • Keep your photos as evidence until the branch confirms the return the next business day

Be aware that you remain financially responsible for the van until staff check it in during regular hours. Some Brickell locations do not permit leaving vehicles unattended without a drop box. Confirm after-hours return options with your branch before your rental starts to avoid unexpected charges.

How do tolls work when driving a van rental from Brickell?

Almost all toll roads in and around Brickell and greater Miami are fully cashless, so your van rental will include an electronic toll device or a plate-based billing system from the moment you drive off the lot.

At the Brickell pickup counter you will typically have two options:

  • Unlimited toll package: approximately US$11 to US$15 per rental day, covering all tolls during your rental period
  • Pay per use: the rental company charges you the actual toll amount plus daily or administrative processing fees, billed to your credit card after the rental ends

Common toll roads you may encounter when driving your van from Brickell include the Florida Turnpike and I-95 Express lanes, with estimated daily costs of US$5 to US$20 depending on your route. If you plan to use your own visitor toll pass, inform the Brickell counter agent so they can deactivate the vehicle's default device and prevent duplicate charges. Toll charges can appear on your card days or even weeks after you return the van.

What documents do I need to pick up a van rental in Brickell?

To pick up your van rental in Brickell you must present all documents in physical form; digital copies are not accepted at the counter.

  • Original, unexpired driver's license in the main driver's name
  • International Driving Permit (IDP) if your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic; the IDP is a translation only and must be carried alongside your original license
  • Passport or valid government-issued photo ID
  • Physical major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
  • Your booking confirmation or printed voucher
  • Round-trip flight or cruise tickets (required for visitors from outside the US)

Debit cards and prepaid cards are not accepted for the security deposit on a van rental in Brickell. Make sure the name on your credit card matches the name on your driver's license and booking confirmation to avoid issues at the counter.

Is there a minimum age to rent a van in Brickell?

Yes, there is a minimum age requirement to rent a van in Brickell, and vans are one of the vehicle classes most affected by age restrictions in the United States.

Vans are classified as a restricted vehicle category, meaning most rental partners in Brickell require the main driver to be at least 25 years old. Drivers aged 21 to 24 are generally not permitted to rent a van in Brickell, even if they qualify for a young-renter surcharge on smaller vehicle classes.

  • 25 and older: eligible to rent a van in Brickell with no age surcharge
  • 21 to 24: typically not permitted for van rentals; restricted to smaller classes such as economy, compact, or intermediate SUV
  • Under 21: not eligible to rent in Florida outside of New York and Michigan exceptions, which do not apply here

If you are between 21 and 24 and need a larger vehicle in Brickell, contact customer service before booking to confirm what options are available for your specific travel dates and partner brand.

How much is the security deposit for a van rental in Brickell?

When you pick up your van rental in Brickell, the rental partner will place a temporary authorization hold on your physical credit card. This is not a charge; it reduces your available credit until the bank releases it after you return the van.

For standard vehicles in the United States, typical holds range from US$300 to US$400. Because a van is a larger and higher-value vehicle class, the hold at your Brickell pickup counter may be higher than that range. The exact amount is set by the rental partner at the counter and can vary by brand, season, and rental duration.

  • Only a physical major credit card in the main driver's name is accepted for the deposit
  • Debit cards, prepaid cards, and virtual cards are not accepted
  • Bring a backup credit card in case your primary card is declined
  • Notify your bank of your travel plans to prevent fraud blocks on a large in-person authorization

After returning the van in Brickell, the hold is released by the rental partner, but your bank controls when it reappears in your available credit, which can take up to 15 business days.

Can I get toll cashback on my van rental in Brickell?

Yes, all Hola Car Rentals bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your van rental in Brickell.

Given that Miami's roads, including the Florida Turnpike and I-95 Express lanes near Brickell, are almost entirely cashless, toll costs can add up quickly during a van rental. The cashback benefit helps offset those costs.

To claim your Tolls Cashback after returning your van in Brickell:

  • Email [email protected] within 30 days of returning the van
  • Use the subject line: Tolls Cashback - followed by your reservation confirmation number
  • Attach your Hola Car Rentals booking confirmation, the signed rental agreement, and a toll invoice or statement showing charges paid
  • Include your full name, travel dates, and the last 4 digits of the card used for your booking

Refunds are issued to your original payment method and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

Can I add an additional driver to my van rental in Brickell?

Yes, you can add an additional driver to your van rental in Brickell, but the additional driver must be present at the Brickell pickup counter with their own valid driver's license to sign the rental agreement.

Whether the additional driver fee is included or charged at the counter depends on the rate you booked:

  • Avis, Budget, and Payless: US$13 per rental day plus taxes, capped at US$65 plus taxes; additional drivers must generally be at least 25 years old
  • Hertz, Thrifty, and Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes
  • Alamo, National, and Enterprise: US$15 per day plus taxes

Some Hola Car Rentals rates include one additional driver at no extra cost; check your booking confirmation for the line that reads additional driver free of charge. Only drivers listed on the rental agreement are covered by the van's insurance protections. Anyone who drives the van in Brickell without being named on the contract may void your coverage.

Can I pick up a van in Brickell and return it at Miami Airport?

Yes, one-way van rentals between Brickell and Miami International Airport (MIA) are generally possible, but a drop-off fee may or may not apply depending on the rental partner and the specific route.

Because Brickell and MIA are in the same metro area, some partners treat this as a short-distance one-way and waive the drop-off fee, while others apply a repositioning charge. The fee, if any, will be shown during the booking process under the section labeled to pay at destination on your confirmation.

  • Check the details page of your van rental rate during checkout to see if a drop-off fee is listed
  • If no fee appears, no drop-off charge should apply to your Brickell to MIA van return
  • If a fee is shown, it is due at the MIA counter and cannot be prepaid

Note that MIA returns go to the consolidated Rental Car Center, which is reached via a shuttle train from the terminals. Confirm the exact return address with your rental partner before leaving Brickell, as the process differs from returning to a city center branch.

What fuel policy applies to van rentals in Brickell?

Van rentals in Brickell follow a full-to-full fuel policy by default. You receive the van with a full tank and must return it full to avoid fuel charges.

At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the odometer and gauge before leaving the Brickell branch.

When returning your van in Brickell or at another location:

  • Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive
  • Keep the fuel receipt showing the date, time, and station address
  • For after-hours key drops at Brickell branches, leave the receipt in the drop envelope and keep a photo of the full gauge on your phone

If you return the van below the recorded starting level, the rental partner may charge you for the fuel shortfall at their own refueling rate, which is typically higher than pump prices, plus a refueling service fee. Larger vans have bigger tanks, so the cost of a shortfall can be significant.

Does travel assistance cover me if my van breaks down near Brickell?

Travel assistance is included with most Hola Car Rentals bookings and can provide support if something goes wrong during your van rental in Brickell or on nearby roads such as the Florida Turnpike or I-95. However, this benefit does not apply to US or Canadian residents.

For eligible customers, the coverage provided through Terrawind Global Protection includes:

  • Medical coverage for up to 5 passengers
  • Legal assistance in the event of an accident
  • Compensation for luggage lost by the airline
  • Flight cancellation insurance

Travel assistance does not cover damage to the van itself; that is handled by CDW/LDW. It also does not cover third-party liability, which requires LIS/ALI/SLI coverage.

To reach the 24-hour assistance line if you need help during your van rental in Brickell, call the toll-free number +1 888 980 9992 or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.

What insurance options should I consider for a van rental in Brickell?

When renting a van in Brickell, two main types of coverage are worth reviewing before you arrive at the counter.

Collision Damage Waiver or Loss Damage Waiver (CDW/LDW) reduces your financial liability if the van is damaged or stolen. A deductible may still apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the van in Brickell. Florida does not universally require rental companies to include state-minimum liability in every rental, so checking whether your rate includes this coverage is important.

  • Confirm whether CDW/LDW and LIS/ALI/SLI are listed on your booking confirmation before arriving in Brickell
  • All named drivers on the rental agreement are covered; anyone not listed may void the coverage
  • Prohibited uses such as off-road driving or driving under the influence void both coverages
  • Report any incident involving your van in Brickell to the rental partner immediately using the number on your rental agreement

Review your confirmation carefully so you know exactly what is included and what your out-of-pocket exposure would be in the event of an incident.

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