Van Rental
in Boston

Hola Car Rentals is the only premium partner of the top car rental brands operating in Boston, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match, even when renting a van:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected van rental experience and peace of mind throughout your trip in Boston.

No. With Hola Car Rentals, all costs and charges for your van booking in Boston are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting a van or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in Boston charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

After landing at Boston Logan (BOS), follow the Ground Transportation and Shuttle Bus signs from the lower level of your terminal. Board the free blue On-Airport Shuttle (Route 22, 33, or 55) to the Rental Car Center (RCC) at 15 Transportation Way, East Boston, MA 02128. All major van rental brands, including Enterprise, Hertz, Avis, and Alamo, have counters inside this consolidated building.

• Shuttles run every 5 to 6 minutes during the day; Route 55 covers early morning and late evening
• The ride from the terminal curb to the RCC takes approximately 10 to 15 minutes including wait time
• Once at the RCC, proceed to your brand counter, present your documents, complete the rental agreement, inspect the van for any pre-existing damage, and drive away

Bring your physical credit card, driver's license, passport (if applicable), and your booking confirmation. Budget roughly 45 to 90 minutes from landing to driving away, accounting for baggage claim and counter queues.

Yes, Boston has a well-known and serious height hazard that every van rental driver must know before getting on the road.

Storrow Drive, which runs along the Charles River through central Boston, has overpasses as low as 10 feet in some spots. Tall vans and trucks are struck by these overpasses every year, causing significant damage. If your van rental exceeds approximately 10 feet in height, you must avoid Storrow Drive entirely.

• Many parking garages in Boston also have clearance restrictions, some as low as 7 feet 6 inches, which can exclude standard cargo and passenger vans
• Historic neighborhoods feature narrow, winding streets and tight turns that are more challenging to navigate in a van than in a compact car
• Use GPS navigation and check your van's posted roof height before planning your Boston route

When picking up your van at the Boston RCC, ask the counter agent to confirm the vehicle's exact height so you can plan accordingly. Damage caused by striking an overpass is typically not covered by the standard Collision Damage Waiver, so this is a critical precaution.

Boston and Massachusetts operate a fully cashless toll system, meaning there are no cash booths anywhere on toll roads. Every van rental in the Boston area will encounter electronic tolling on roads such as the Massachusetts Turnpike (I-90), the Ted Williams Tunnel, the Sumner Tunnel, and the Tobin Memorial Bridge.

The statewide system is called EZDriveMA, which uses E-ZPass MA transponders and Pay By Plate MA for plate-based billing.

• At the Boston RCC counter, you can enroll in the rental company's toll program (often called TollPass or similar), which typically costs around US$3.95 per day you use a toll road, capped at approximately US$19.75 per rental period, plus the actual toll amounts
• If you decline the toll program and drive through a cashless toll, the rental company receives a Pay By Plate invoice and passes the charge to your card weeks later, often with additional administrative fees
• E-ZPass MA offers lower rates than out-of-state E-ZPass or plate billing, so enrolling in the rental company's program at pickup is generally the most cost-effective option for a Boston van rental

Massachusetts has no congestion charges or emissions zone fees, so tolls are the only road-use cost to plan for.

Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Boston van rental.

Given that Boston's roads are fully cashless and toll costs on the Massachusetts Turnpike and tunnels can add up quickly during a van rental, this benefit is worth claiming.

• Email [email protected] within 30 days of returning the van
• Use the subject line: Tolls Cashback, followed by your reservation confirmation number
• Attach your Hola Car Rentals booking confirmation, the signed rental agreement from the Boston counter, and a toll receipt or invoice showing charges paid during the rental period

Example: if your Boston van rental booking totals US$600, the maximum cashback is US$30. If you paid US$18 in tolls on the Mass Pike and tunnels, you receive US$18 back. If you paid US$50, you receive the US$30 cap. Refunds are processed to your original payment method within 7 to 10 business days after approval. Late submissions beyond 30 days are not accepted.

To pick up a van rental in Boston, you must present all documents in physical form at the counter. Digital copies are not accepted.

• A valid, unexpired driver's license (original, not a photocopy)
• A major credit card with the main driver's name printed on the card, for the security deposit hold
• A passport if you are visiting from outside the United States
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for international visitors at many Boston locations)

If your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original license. The IDP is a translation only and cannot be used without the original license. Obtain your IDP in your home country before traveling, as it cannot be issued abroad.

All additional drivers must also be present at the Boston counter with their own valid license and, if required, their IDP. Every driver must sign the rental agreement to be covered under the van's protections.

The minimum age to rent a van in Boston without a young-driver surcharge is 25. Drivers aged 21 to 24 may rent certain vehicle classes but will be charged a daily young-renter surcharge at the counter.

Vans are specifically listed as a restricted vehicle class for under-25 drivers across most rental partners. This means that if you are under 25, you may not be eligible to rent a van at the Boston Rental Car Center, regardless of the surcharge.

• Avis and Budget: US$13 per rental day plus taxes, capped at US$65 plus taxes
• Hertz, Thrifty, and Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes
• Alamo, National, and Enterprise: US$15 per day plus taxes

Massachusetts is not New York or Michigan, so there is no state law requiring Boston rental companies to serve drivers under 21. The standard minimum age at Boston Logan is 21 for eligible compact and sedan classes, but van rentals in Boston are typically reserved for drivers 25 and older. Confirm eligibility for your specific van class when booking.

When you pick up your van rental in Boston, the rental company will place a temporary authorization hold on your credit card. This is not a charge, but it reduces your available credit until the rental is closed and your bank releases the hold.

For van rentals in Boston, expect a higher hold than for standard cars, given the vehicle class. Typical estimates for the United States are US$300 to US$400 for standard vehicles, but vans and larger vehicles often carry higher holds. The exact amount is set by the rental partner at the Boston counter and may vary by brand, season, and vehicle.

• Only a physical, major credit card in the main driver's name is accepted for the deposit. Debit cards, prepaid cards, and virtual cards are not accepted
• Ensure your card has sufficient available credit beyond the hold to cover any incidental charges
• After returning the van in Boston, the hold is released, but your bank may take up to 15 business days to reflect the release

Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel dates to prevent fraud blocks on the authorization.

Renting a van at Boston Logan Airport (BOS) involves several fees on top of the base rate. These are standard airport rental charges and are not unique to any one brand.

• Airport Concession Recovery Fee (ACRF): typically 10 to 15% of the base rate, charged by the rental company for operating at the airport
• Customer Facility Charge (CFC): approximately US$4.50 to US$7 per day, covering the cost of the Rental Car Center at 15 Transportation Way
• Massachusetts state sales tax: 6.25%
• Boston local rental tax: 6.5%

Combined, these surcharges can add 20 to 30% to the advertised base rate for a Boston van rental. Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are due at the counter under the total to pay at destination section.

If your confirmation shows taxes and fees as included and you are still charged for them at the Boston counter, the No Extra Charges© guarantee covers that situation. Off-airport van rental locations in Boston suburbs such as Quincy or Braintree typically avoid the airport concession fee, which can result in meaningful savings.

Yes, most bookings include travel assistance provided by Terrawind Global Protection, and this applies to your Boston van rental as well. However, this benefit does not apply to residents of the United States or Canada.

For eligible renters, the coverage can be particularly useful in Boston, where driving a van on unfamiliar roads like the Massachusetts Turnpike or navigating the tunnels into the city can lead to unexpected situations.

• Medical coverage for up to 5 passengers for accidents and non-pre-existing illnesses
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call. This coverage does not replace CDW/LDW for damage to the van itself, nor does it cover third-party liability. Check your booking confirmation for the exact terms and coverage limits that apply to your Boston rental.

Yes, you can add an additional driver to your van rental in Boston, either as an included benefit or for a daily fee paid at the counter, depending on your rate.

Check your booking confirmation for the line that reads additional driver free of charge. If it appears, the first extra driver is covered at no cost. If it does not appear, the following daily fees apply at the Boston Rental Car Center:

• Avis, Budget, and Payless: US$13 per rental day plus taxes, capped at US$65 plus taxes
• Hertz, Thrifty, and Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes
• Alamo, National, and Enterprise: US$15 per day plus taxes

The additional driver must be present at the Boston counter at pickup with their own valid driver's license and, if required, an International Driving Permit. Both the main driver and the additional driver must sign the rental agreement. Anyone who drives the van in Boston without being listed on the agreement is not covered by the vehicle's protections, including CDW/LDW.

Van rentals in Boston follow a Full-to-Full fuel policy. You receive the van with a full tank and must return it full to avoid refueling charges.

• At pickup at the Boston Rental Car Center, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the RCC
• Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive back at 15 Transportation Way
• Keep your final fuel receipt showing the date, time, and station address

If you return the van in Boston below the recorded starting level, the rental company will charge you for the fuel shortfall at their own refueling rate, which is typically higher than pump prices, plus a service fee. For after-hours van returns at the Boston RCC, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone as evidence. Ask the counter agent at pickup to point you toward the nearest gas stations to the return location.

Yes, Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) coverage reduces your financial liability for damage to the van during your Boston rental, but it does not cover everything.

• CDW/LDW covers collision damage, theft, and vandalism to the van itself, subject to any deductible or excess shown on your confirmation
• It does not cover damage to other vehicles or injuries to other people. For that, you need Third-Party Liability coverage (LIS/ALI/SLI)
• It typically excludes tires, the undercarriage, the roof, and keys
• Damage caused by prohibited use, such as driving the van off-road or under a low Boston overpass like those on Storrow Drive, may void the coverage

At the Boston Rental Car Center, review the rental agreement carefully to confirm the deductible amount and any exclusions specific to your van class. Only drivers listed on the agreement are covered. If an incident occurs during your Boston rental, report it immediately to the rental partner using the number on your confirmation. Delays in reporting can invalidate a CDW/LDW claim.

Return your van rental to the same Rental Car Center (RCC) at 15 Transportation Way, East Boston, MA 02128, where you picked it up. Follow the airport signage for Rental Car Return as you approach Boston Logan.

• Refuel the van within approximately 10 miles of the RCC before returning, and keep your receipt
• Pull into your rental company's designated return bay inside the RCC and wait for an agent to check the van
• Confirm the fuel level and mileage are recorded correctly and request an itemized receipt before leaving
• For after-hours returns, most companies at the Boston RCC offer a key drop. Confirm the exact instructions with your rental partner at pickup, leave the keys in the designated drop box, and keep a photo of the van's condition and fuel gauge

Note that toll charges from Boston's cashless roads, such as the Massachusetts Turnpike and the tunnels, may be billed to your card several weeks after you return the van, as toll agencies process invoices in batches. This is normal and does not indicate an error. Keep your rental agreement until all post-rental charges have settled.