Van Hire
in Boston

Hola Car Rentals is the only premium partner of the top car hire brands operating in Boston, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Boston.

No. With Hola Car Rentals, all costs and charges for your booking in Boston are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Boston charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

After landing at Boston Logan (BOS), follow the Ground Transportation and Shuttle Bus signs from the lower level of your terminal. Board the free blue On-Airport Shuttle (Route 22, 33, or 55) to the Rental Car Centre (RCC) at 15 Transportation Way, East Boston, MA 02128. All major van hire brands, including Enterprise, Hertz, Avis, and Alamo, have counters inside this consolidated building.

• Shuttles run every 5 to 6 minutes during the day; Route 55 covers early morning and late evening
• The journey from the terminal curb to the RCC takes approximately 10 to 15 minutes including wait time
• Once at the RCC, proceed to your brand counter, present your documents, complete the hire agreement, inspect the van for any pre-existing damage, and drive away

Bring your physical credit card, driver’s licence, passport (if applicable), and your booking confirmation. Allow roughly 45 to 90 minutes from landing to driving away, accounting for baggage claim and counter queues.

Yes, Boston has a well-known and serious height hazard that every van hire driver must be aware of before getting on the road.

Storrow Drive, which runs along the Charles River through central Boston, has overpasses as low as 10 feet in some sections. Tall vans and trucks are struck by these overpasses every year, causing significant damage. If your van hire exceeds approximately 10 feet in height, you must avoid Storrow Drive entirely.

• Many parking garages in Boston also have clearance restrictions, some as low as 7 feet 6 inches, which can exclude standard cargo and passenger vans
• Historic neighbourhoods feature narrow, winding streets and tight turns that are more challenging to navigate in a van than in a compact car
• Use GPS navigation and check your van's posted roof height before planning your Boston route

When collecting your van at the Boston RCC, ask the counter agent to confirm the vehicle's exact height so you can plan accordingly. Damage caused by striking an overpass is typically not covered by the standard Collision Damage Waiver, so this is a critical precaution.

Boston and Massachusetts operate a fully cashless toll system, meaning there are no cash booths anywhere on toll roads. Every van hire in the Boston area will encounter electronic tolling on roads such as the Massachusetts Turnpike (I-90), the Ted Williams Tunnel, the Sumner Tunnel, and the Tobin Memorial Bridge.

The statewide system is called EZDriveMA, which uses E-ZPass MA transponders and Pay By Plate MA for plate-based billing.

• At the Boston RCC counter, you can enrol in the hire company's toll programme (often called TollPass or similar), which typically costs around US$3.95 per day you use a toll road, capped at approximately US$19.75 per hire period, plus the actual toll amounts
• If you decline the toll programme and drive through a cashless toll, the hire company receives a Pay By Plate invoice and passes the charge to your card weeks later, often with additional administrative fees
• E-ZPass MA offers lower rates than out-of-state E-ZPass or plate billing, so enrolling in the hire company's programme at collection is generally the most cost-effective option for a Boston van hire

Massachusetts has no congestion charges or emissions zone fees, so tolls are the only road-use cost to consider.

Yes, all bookings include Tolls Cashback, which allows you to recover up to 5% of your total booking value for tolls paid during your Boston van hire.

Given that Boston's roads are fully cashless and toll costs on the Massachusetts Turnpike and tunnels can add up quickly during a van hire, this benefit is worth claiming.

• Email [email protected] within 30 days of returning the van
• Use the subject line: Tolls Cashback, followed by your reservation confirmation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement from the Boston counter, and a toll receipt or invoice showing charges paid during the hire period

For example: if your Boston van hire totals US$600, the maximum cashback is US$30. If you paid US$18 in tolls on the Mass Pike and tunnels, you receive US$18 back. If you paid US$50, you receive the US$30 cap. Refunds are processed to your original payment method within 7 to 10 working days after approval. Late submissions beyond 30 days are not accepted.

To collect a van hire in Boston, you must present all documents in physical form at the counter. Digital copies are not accepted.

• A valid, unexpired driver’s licence (original, not a photocopy)
• A major credit card with the main driver’s name printed on the card, for the authorisation hold
• A passport if you are visiting from outside the United States
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for international visitors at many Boston locations)

If your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original licence. The IDP is a translation only and cannot be used without the original licence. Obtain your IDP in your home country before travelling, as it cannot be issued abroad.

All additional drivers must also be present at the Boston counter with their own valid licence and, if required, their IDP. Every driver must sign the hire agreement to be covered under the vehicle's protections.

The minimum age to hire a van in Boston without a young-driver surcharge is 25. Drivers aged 21 to 24 may hire certain vehicle classes but will be charged a daily young-renter surcharge at the counter.

Vans are specifically listed as a restricted vehicle class for under-25 drivers across most hire partners. This means that if you are under 25, you may not be eligible to hire a van at the Boston Hire Centre, regardless of the surcharge.

• Avis and Budget: GBP 10 per hire day plus taxes, capped at GBP 50 plus taxes
• Hertz, Thrifty, and Dollar: GBP 11 per hire day plus taxes, capped at GBP 155 plus taxes
• Alamo, National, and Enterprise: GBP 13 per day plus taxes

Massachusetts is not New York or Michigan, so there is no state law requiring Boston hire companies to serve drivers under 21. The standard minimum age at Boston Logan is 21 for eligible compact and saloon classes, but van hires in Boston are typically reserved for drivers 25 and older. Confirm eligibility for your specific van class when booking.

When collecting your van hire in Boston, the hire company will place a temporary authorisation hold on your credit card. This is not a charge, but it reduces your available credit until the hire is concluded and your bank releases the hold.

For van hires in Boston, expect a higher hold than for standard cars, given the vehicle class. Typical estimates for the United Kingdom are GBP 200 to GBP 300 for standard vehicles, but vans and larger vehicles often carry higher holds. The exact amount is set by the hire partner at the Boston counter and may vary by brand, season, and vehicle.

• Only a physical, major credit card in the main driver’s name is accepted for the deposit. Debit cards, prepaid cards, and virtual cards are not accepted
• Ensure your card has sufficient available credit beyond the hold to cover any incidental charges
• After returning the van in Boston, the hold is released, but your bank may take up to 15 working days to reflect the release

Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel dates to prevent fraud blocks on the authorisation.

Hiring a van at Boston Logan Airport (BOS) involves several charges on top of the base rate. These are standard airport hire fees and are not unique to any one brand.

• Airport Concession Recovery Fee (ACRF): typically 10 to 15% of the base rate, charged by the hire company for operating at the airport
• Customer Facility Charge (CFC): approximately US$4.50 to US$7 per day, covering the cost of the Rental Car Centre at 15 Transportation Way
• Massachusetts state sales tax: 6.25%
• Boston local hire tax: 6.5%

Combined, these surcharges can add 20 to 30% to the advertised base rate for a Boston van hire. Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are due at the counter under the total to pay at destination section.

If your confirmation shows taxes and fees as included and you are still charged for them at the Boston counter, the No Extra Charges© guarantee covers that situation. Off-airport van hire locations in Boston suburbs such as Quincy or Braintree typically avoid the airport concession fee, which can result in significant savings.

Yes, most bookings include travel assistance provided by Terrawind Global Protection, and this applies to your Boston van hire as well. However, this benefit does not apply to residents of the United States or Canada.

For eligible renters, the coverage can be particularly useful in Boston, where driving a van on unfamiliar roads like the Massachusetts Turnpike or navigating the tunnels into the city can lead to unexpected situations.

• Medical cover for up to 5 passengers for accidents and non-pre-existing illnesses
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call. This cover does not replace CDW/LDW for damage to the van itself, nor does it cover third-party liability. Check your booking confirmation for the exact terms and coverage limits that apply to your Boston hire.

Yes, you can add an additional driver to your van hire in Boston, either as an included benefit or for a daily fee paid at the counter, depending on your rate.

Check your booking confirmation for the line that reads additional driver free of charge. If it appears, the first extra driver is covered at no cost. If it does not appear, the following daily fees apply at the Boston Hire Centre:

• Avis, Budget, and Payless: GBP 10 per hire day plus taxes, capped at GBP 50 plus taxes
• Hertz, Thrifty, and Dollar: GBP 11 per hire day plus taxes, capped at GBP 155 plus taxes
• Alamo, National, and Enterprise: GBP 13 per day plus taxes

The additional driver must be present at the Boston counter at collection with their own valid driver’s licence and, if required, an International Driving Permit. Both the main driver and the additional driver must sign the hire agreement. Anyone who drives the van in Boston without being listed on the agreement is not covered by the vehicle's protections, including CDW/LDW.

Van hires in Boston follow a Full-to-Full fuel policy. You receive the van with a full tank and must return it full to avoid refuelling charges.

• At collection at the Boston Hire Centre, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the RCC
• Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive back at 15 Transportation Way
• Keep your final fuel receipt showing the date, time, and station address

If you return the van in Boston below the recorded starting level, the hire company will charge you for the fuel shortfall at their own refuelling rate, which is typically higher than pump prices, plus a service fee. For after-hours van returns at the Boston RCC, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone as evidence. Ask the counter agent at collection to point you toward the nearest petrol stations to the return location.

Yes, Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) cover reduces your financial liability for damage to the van during your Boston hire, but it does not cover everything.

• CDW/LDW covers collision damage, theft, and vandalism to the van itself, subject to any deductible or excess shown on your confirmation
• It does not cover damage to other vehicles or injuries to other people. For that, you need Third-Party Liability cover (LIS/ALI/SLI)
• It typically excludes tyres, the undercarriage, the roof, and keys
• Damage caused by prohibited use, such as driving the van off-road or under a low Boston overpass like those on Storrow Drive, may void the cover

At the Boston Hire Centre, review the hire agreement carefully to confirm the deductible amount and any exclusions specific to your van class. Only drivers listed on the agreement are covered. If an incident occurs during your Boston hire, report it immediately to the hire partner using the number on your confirmation. Delays in reporting can invalidate a CDW/LDW claim.

Return your van hire to the same Rental Car Centre (RCC) at 15 Transportation Way, East Boston, MA 02128, where you collected it. Follow the airport signage for Rental Car Return as you approach Boston Logan.

• Refuel the van within approximately 10 miles of the RCC before returning, and keep your receipt
• Pull into your hire company's designated return bay inside the RCC and wait for an agent to check the van
• Confirm the fuel level and mileage are recorded correctly and request an itemised receipt before leaving
• For after-hours returns, most companies at the Boston RCC offer a key drop. Confirm the exact instructions with your hire partner at collection, leave the keys in the designated drop box, and keep a photo of the van's condition and fuel gauge

Note that toll charges from Boston's cashless roads, such as the Massachusetts Turnpike and the tunnels, may be billed to your card several weeks after you return the van, as toll agencies process invoices in batches. This is normal and does not indicate an error. Keep your hire agreement until all post-hire charges have settled.