SUV Rental
in New York

Hola Car Rentals is the only premium partner of the top car rental brands operating in New York, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match, even when renting an SUV:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected SUV rental experience and peace of mind throughout your trip in New York.

No. With Hola Car Rentals, all costs and charges for your SUV booking in New York are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting an SUV or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in New York charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Your SUV rental at JFK Airport in New York is not collected inside any terminal. All rental brands operate from the Federal Circle facility, also known as Station C.

• After baggage claim, follow the signs inside your terminal to the AirTrain.
• Board the AirTrain and ride to Federal Circle (Station C). The ride takes approximately 5 to 10 minutes and is free for on-airport travel between terminals and Federal Circle.
• At Federal Circle, follow the Rental Car signs to your brand's counter and vehicle area.

The AirTrain runs 24 hours a day, 7 days a week, with elevators and escalators at each station. Rental counters at Federal Circle also operate 24 hours. Allow extra time after an international flight for immigration and baggage before heading to the AirTrain. From arrival at the gate to driving away in your New York SUV, plan for 45 to 90 minutes in total depending on queues and time of day.

To collect your SUV rental in New York, you must bring the following physical documents to the counter. Digital copies are not accepted.

• A valid, original driver's license in the main driver's name. If your license uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), you must also carry an International Driving Permit (IDP) as a translation alongside your original license.
• A passport or valid government-issued photo ID.
• A physical, major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for visitors from outside the United States).

Name mismatches between your license, passport, and credit card are one of the most common reasons for problems at the counter. Make sure all names match before you travel. For your New York SUV rental, the credit card must have sufficient available credit to cover the security hold, which is typically US$300 to US$400 for standard vehicles in the United States, and may be higher for larger SUV classes.

Yes, a physical major credit card in the main driver's name is required for the security deposit hold on any SUV rental in New York. Debit cards, prepaid cards, and virtual or digital wallet cards are not accepted for the deposit.

At pickup, the rental partner places a temporary authorization hold on your card. For SUV rentals in New York, this hold is typically in the range of US$300 to US$400 for standard vehicles, and may be higher for larger or premium SUV classes. This is not a charge; it reduces your available credit until your bank releases it after you return the vehicle, which can take up to 15 business days.

• The card must be physical, with the driver's name printed on it.
• It must be in the main driver's name, not a third party's card.
• Ensure your card is enabled for in-person transactions in the United States and that no fraud blocks will prevent authorization.
• Bring a backup credit card in case your primary card is declined.

Even if you prepaid your New York SUV booking online, you must still present a physical credit card at the counter for the hold.

Toll roads in New York are almost entirely cashless, meaning your SUV rental will be billed electronically for any tolls you pass through. There are no cash lanes at most major crossings.

At pickup, you typically have two options for managing tolls during your New York SUV rental:

• Unlimited toll package: a fixed daily rate of approximately US$11 to US$25 per day, depending on the rental company. This covers all tolls during the rental period.
• Pay per use: if you decline the package, the rental company charges you the actual toll amounts plus daily or administrative processing fees after you return the vehicle. These charges can appear days or even weeks after the rental ends.

Toll costs in the New York area can be significant. Each bridge or tunnel crossing in the NYC area costs approximately US$15 to US$25 or more. If your SUV rental takes you across multiple crossings in a day, costs can exceed US$40 per day before any program fees are added.

If you have a personal E-ZPass transponder, you can inform the counter agent at pickup and ask them to deactivate the vehicle's default toll device to avoid duplicate charges.

Yes, NYC congestion pricing applies to SUV rentals in New York and is an additional charge separate from bridge and tunnel tolls.

The congestion zone covers most of Manhattan south of and including 60th Street, down to the southern tip of the island. If your New York SUV rental enters this zone on local streets, a daily congestion fee of approximately US$8.99 plus taxes applies. Key details to know:

• The charge is applied once per calendar day, regardless of how many times you enter and exit the zone that day.
• You can travel on the FDR Drive or the West Side Highway (Route 9A) without triggering the charge, as long as you do not exit onto local streets within the zone.
• Cameras automatically detect vehicles entering the area. There are no traditional toll booths.
• This fee is not covered by insurance or rental protection packages and will appear on your rental bill separately from other tolls.

If you plan to drive your SUV rental into central Manhattan during your New York trip, Budget for this daily congestion fee in addition to any bridge, tunnel, or highway tolls you may encounter.

Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your New York SUV rental. Given that New York has some of the highest toll exposure in the United States, including bridge and tunnel crossings of US$15 to US$25 each and the daily NYC congestion pricing fee, this benefit can add up meaningfully.

To claim your cashback after returning your New York SUV rental:

• Email [email protected] within 30 days of returning the vehicle.
• Use the subject line: Tolls Cashback, followed by your reservation confirmation number.
• Attach your Hola Car Rentals booking confirmation, the signed rental agreement, and a toll receipt or statement showing the charges paid during your rental period.

The refund is calculated as the lesser of the total tolls you paid or 5% of your booking total. For example, if your booking total was US$600, the maximum cashback is US$30. Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.

New York has a specific rule that makes it different from most other US states: rental companies are required by state law to rent to licensed drivers aged 18 and older. This means you can rent an SUV in New York at 18, but a young-renter surcharge will apply if you are under 25.

• Drivers aged 18 to 24 are subject to a daily young-renter surcharge, which varies by rental partner.
• Most premium and large SUV classes are restricted to drivers aged 25 and older. If you are under 25, you will generally be limited to smaller vehicle categories such as compact or intermediate SUVs.
• Drivers aged 25 and older pay no underage surcharge and face no class restrictions based on age alone.

If you are aged 21 to 24 and traveling from Latin America or the Caribbean, certain Avis and Budget rates may waive the young-renter fee for eligible vehicle categories. Check your booking confirmation to see if this waiver is shown. For your New York SUV rental, always confirm the vehicle class is available for your age group before booking.

Yes, you can add an additional driver to your SUV rental in New York, but the additional driver must be physically present at the pickup counter to sign the rental agreement and show their documents.

• The additional driver must present a valid, original driver's license and a passport or government-issued photo ID.
• If their license uses a non-Latin alphabet, they must also carry an International Driving Permit.
• They must meet the minimum age requirements for New York, which is 18 under state law, though a young-renter surcharge may apply for drivers under 25.

Whether the additional driver fee is included or charged at the counter depends on your rate. If your booking confirmation states the additional driver is included, no extra fee applies for the first additional driver. If it is not included, typical daily fees are:

• Avis, Budget, and Payless: US$13 per day, capped at US$65
• Hertz, Thrifty, and Dollar: US$13.50 per day, capped at US$189
• Alamo, National, and Enterprise: US$15 per day

Only drivers listed on the rental agreement are covered by the vehicle's protections. Never let an unlisted person drive your New York SUV rental.

Driving a SUV rental in New York City involves several rules that differ significantly from other US cities and from most international driving environments.

• Right turns on red are prohibited throughout all five boroughs of New York City unless a sign explicitly permits it. This applies city-wide and surprises many visitors accustomed to standard US driving rules.
• The standard speed limit in New York City is 25 mph unless otherwise posted. School zones drop to 15 to 20 mph during school hours.
• Speed and red-light cameras are widely deployed across New York, particularly near schools and intersections. Fines are mailed to the registered vehicle owner, which means they will be passed on to you through the rental company.
• Using a handheld mobile device while driving is illegal and carries heavy fines. Only hands-free devices are permitted.
• Headlights are required from one half hour after sunset to one half hour before sunrise, or whenever visibility is less than 1,000 feet.

For SUV rentals in New York, be aware that larger vehicles face additional restrictions in narrow city streets. Camera-based enforcement means violations can arrive as post-rental charges on your credit card weeks after your trip ends.

The standard fuel policy for an SUV rental in New York is Full to Full. You receive the vehicle with a full tank and must return it full to avoid additional charges.

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the odometer and gauge.
• During your rental, use the correct fuel type as shown in the vehicle. Wrong-fuel incidents are not covered by the fuel policy.
• Before returning your New York SUV, refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive.
• Keep your final fuel receipt showing the date, time, and station address as proof in case of any dispute.

If you return the SUV with less than a full tank, the rental partner may charge you for the fuel shortfall at their own refueling rate, which is typically higher than the pump price, plus a refueling service fee. For after-hours returns at JFK or city locations, leave the receipt in the key drop envelope and keep a photo of the full gauge on your phone.

Returning your SUV rental at JFK Airport in New York follows a straightforward process. All vehicles are returned to the Federal Circle facility, the same consolidated rental car center where you picked up the vehicle.

• Drive to Federal Circle (Building 308, Federal Circle, Jamaica, NY 11430) and follow the signs for your rental brand's return lane.
• A rental agent will typically meet you in the lot to inspect the vehicle and close out your contract.
• After-hours key drop boxes are available at the Federal Circle lots if you are returning outside staffed hours.
• Before leaving the vehicle, take a photo of the fuel gauge and odometer as a record.
• Refuel your New York SUV before arriving at Federal Circle. The nearest fuel stations are along the airport roads near the Belt Parkway exits.

After the contract is closed, the security deposit hold on your credit card will be released. Your bank controls how quickly this appears back on your available credit, and it can take up to 15 business days. If any post-rental charges such as tolls or fuel appear on your card after your New York SUV rental ends, these are normal and may be billed days or weeks later by the toll authority or rental partner.

Yes, most bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to your SUV rental in New York as well. However, this benefit is available only to customers who are not residents of the United States or Canada.

The coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you experience a breakdown, accident, or medical emergency while driving your SUV rental in New York, including on highways such as the Belt Parkway or the New York State Thruway, you can reach the assistance line 24 hours a day, 7 days a week. Contact the team by calling the number on your booking confirmation, or via WhatsApp at the number provided by Terrawind. Have your Hola Car Rentals confirmation number ready when you call.

Check your booking confirmation for the exact coverage limits and terms that apply to your specific reservation. This benefit does not cover damage to the rental vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI).

When picking up your SUV rental in New York, you will typically encounter two main types of protection to consider.

Collision Damage Waiver or Loss Damage Waiver (CDW/LDW) reduces your financial liability for damage to the rental SUV itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving your New York SUV rental. In New York, not all rental locations are required to include state-minimum liability by default, so it is strongly recommended that you add supplemental liability coverage to your booking.

• CDW/LDW covers the rental SUV only, not third parties.
• LIS/SLI covers third parties only, not the rental vehicle.
• Both coverages apply only to drivers named on the rental agreement.
• Prohibited use such as driving under the influence, off-road use, or unauthorized drivers voids both coverages.

Check your booking confirmation to see which protections are already included in your New York SUV rental rate and whether a deductible applies. If an incident occurs, report it to the rental partner immediately using the number on your agreement.