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Frequently Asked Questions
What does my SUV rental in New Jersey through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in New Jersey, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match, even when renting an SUV:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected SUV rental experience and peace of mind throughout your trip in New Jersey.
Will I face unexpected charges when I rent an SUV in New Jersey through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your SUV booking in New Jersey are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting an SUV or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in New Jersey charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my SUV rental at Newark Airport in New Jersey?
SUV rentals at Newark Liberty International Airport (EWR) in New Jersey are collected at the consolidated Rental Car Center, located at 132 Carson Road. You do not walk directly from the terminal to the counter.
To reach the Rental Car Center, take the AirTrain from your arrival terminal to the P2 Parking station, then follow signs to the Rental Car Center building. Most major brands including Avis, Hertz, Enterprise, Budget, Alamo, and Thrifty have counters on Level 2 or Level 3 of that facility.
A few things to keep in mind when picking up your New Jersey SUV rental:
- Budget operates 24 hours a day, 7 days a week at EWR
- Alamo offers a touch-screen kiosk option so you can skip the counter line
- After returning your SUV, a shuttle runs from the Rental Car Center back to the terminals
Confirm your operating brand on your booking confirmation before you travel, as some brands share counter space with partner brands at the facility.
Do I need an E-ZPass for my SUV rental in New Jersey?
No, you do not need to bring your own E-ZPass for an SUV rental in New Jersey. Your rental vehicle already comes equipped with an electronic toll device compatible with the E-ZPass system used on New Jersey's major toll roads.
At the counter when picking up your New Jersey SUV, you will typically be offered two options:
- Unlimited toll package: a fixed daily rate of approximately US$11 to US$25 per rental day, covering all tolls during your rental period
- Pay-per-use: you decline the package and the rental company charges each toll plus an administrative processing fee after your rental ends
New Jersey's main tolled routes include the New Jersey Turnpike, the Garden State Parkway, and the Atlantic City Expressway. Nearly all toll collection on these roads is cashless, meaning the transponder in your SUV is the only practical way to pay as you drive.
If you opt out of the rental company's toll program and plan to use your own personal transponder, inform the counter agent so they can deactivate the vehicle's default device and prevent duplicate charges.
Note that toll charges, especially for bridge and tunnel crossings near New York City, can be significant. A single crossing can cost US$15 to US$25 or more, so factor this into your Budget when planning your New Jersey SUV rental.
How much do tolls cost for an SUV rental on the New Jersey Turnpike and Garden State Parkway?
Toll costs for an SUV rental in New Jersey vary depending on the route and distance traveled. Here are approximate figures for the most common roads:
- New Jersey Turnpike (Philadelphia to New York City, approximately 78 miles): starts at around US$0.95 and increases with distance; rates are set to rise 3% effective January 1, 2026
- Garden State Parkway (Cape May to Montvale, approximately 172 miles): at least US$1.90 for shorter segments, higher for the full length; also subject to a 3% increase in 2026
- Atlantic City Expressway (Atlantic City to Philadelphia, approximately 44 miles): at least US$1.25 for partial use, up to US$5.50 for the full length
- NYC bridges and tunnels (each crossing): approximately US$15 to US$25 or more per crossing
If your New Jersey SUV rental takes you into Manhattan south of 60th Street, a daily Congestion Relief Zone fee of US$8.99 plus taxes also applies. Cameras detect entry automatically with no traditional toll booth.
If you drive multiple tolled routes in a single day, total toll costs can easily exceed US$40. Choosing the unlimited toll package at pickup may be cost-effective depending on your itinerary.
Can I get cashback on tolls paid during my SUV rental in New Jersey?
Yes, you can get cashback on tolls paid during your SUV rental in New Jersey. All Hola Car Rentals bookings include Tolls Cashback, which reimburses you up to 5% of your total booking value for tolls paid during the rental period.
Given that New Jersey has some of the most heavily tolled roads in the United States, including the Turnpike, the Garden State Parkway, and bridge and tunnel crossings into New York City, this benefit can add up meaningfully for an SUV rental that covers significant distance.
To claim your Tolls Cashback after your New Jersey SUV rental:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback, followed by your reservation number
- Attach your Hola Car Rentals booking confirmation, the signed rental agreement, and a toll receipt or statement showing charges paid
The refund is issued to the same payment method used for your original booking and typically processes within 7 to 10 business days after approval. Submissions received after 30 days are not accepted, so file your claim promptly after returning your SUV.
What documents do I need to pick up an SUV rental in New Jersey?
To collect your SUV rental in New Jersey, you must present the following physical documents at the counter:
- Your original, unexpired driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, used for the security deposit hold
- A valid passport or government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors traveling from abroad)
If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or using a Latin alphabet, an IDP is recommended but not strictly required.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the counter for your New Jersey SUV rental.
If you are adding an additional driver to your SUV rental, that person must also be present at pickup with their own valid driver's license and any required IDP.
Is a credit card required to rent an SUV in New Jersey?
Yes, a major credit card is required to rent an SUV in New Jersey. The card must be a physical card with the main driver's name printed on it, and it must have sufficient available credit to cover the security deposit hold placed at pickup.
For SUV rentals in the United States, the typical security hold ranges from approximately US$300 to US$400, though the amount can be higher for larger or premium SUV categories. The hold is a temporary authorization, not a charge, and is released after you return the vehicle. Your bank controls how quickly the funds become available again, which can take up to 15 business days.
The following card types are not accepted for the deposit on a New Jersey SUV rental:
- Debit cards
- Prepaid cards
- Virtual or single-use card numbers
- Someone else's card (the card must be in the main driver's name)
Even if you prepaid your SUV rental booking online, you are still required to present a physical credit card at the New Jersey pickup counter. Bringing a backup credit card in your name is strongly recommended in case your primary card is declined.
What is the minimum age to rent an SUV in New Jersey?
The minimum age to rent an SUV in New Jersey without additional surcharges is 25. Drivers aged 21 to 24 can rent in New Jersey but will be subject to a daily young-renter surcharge, and most premium or full-size SUV categories are restricted to drivers aged 25 and older.
If you are between 21 and 24 and want to rent an SUV in New Jersey, the vehicle classes most likely available to you are compact SUVs and intermediate SUVs. Categories such as full-size SUV, premium SUV, and luxury SUV typically require the main driver to be at least 25.
Young-renter surcharge amounts vary by rental brand:
- Avis and Budget: US$13 per rental day plus taxes, capped at US$65 plus taxes
- Hertz, Thrifty, and Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes
Drivers from Latin America and the Caribbean aged 21 to 24 may qualify for a young-renter fee waiver on eligible Avis and Budget SUV categories, provided the waiver is explicitly shown on the booking confirmation. This exception does not apply to travelers from other regions.
What happens if I return my SUV rental in New Jersey late?
If you return your New Jersey SUV rental after the agreed drop-off time, a grace period of approximately 30 minutes typically applies before additional charges are triggered. This grace period is not guaranteed at every location, so it is best not to rely on it.
If you exceed the grace period, the rental company may charge for extra hours or an additional full day, plus a late return fee depending on the partner's policy. For an SUV rental, these charges can be significant given the higher daily rates for this vehicle class.
To avoid late return charges on your New Jersey SUV rental:
- Plan your return journey to the Newark Airport Rental Car Center with extra time, especially if you are traveling on the New Jersey Turnpike or Garden State Parkway, which can experience heavy traffic
- Refuel your SUV within approximately 10 miles of the return location before dropping off, to avoid fuel charges on top of any late fees
- If you know in advance that you need more time, contact the rental company or request an extension before your scheduled return time
For after-hours SUV returns at Newark Airport, Budget offers a key drop option and Alamo has a kiosk that directs you to the correct lot and exit booth.
Is travel assistance included with my SUV rental in New Jersey?
Yes, most bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to your SUV rental in New Jersey as well. This benefit is particularly useful if you experience a medical emergency or other covered incident while driving New Jersey's highways and expressways far from your home country.
Coverage typically includes:
- Travel and medical insurance for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
If you need assistance during your New Jersey SUV rental, contact Terrawind 24 hours a day, 7 days a week:
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your Hola Car Rentals confirmation number ready when you call. Important: this benefit applies only to travelers who are not residents of the United States or Canada. US and Canadian residents do not qualify for this coverage. Always check your booking confirmation for the exact terms and limits that apply to your SUV rental.
Does my SUV rental in New Jersey include insurance coverage?
Insurance coverage included with your New Jersey SUV rental depends on the rate plan you selected at booking. It is important to review your confirmation carefully before pickup.
The two main types of coverage relevant to an SUV rental in New Jersey are:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the rental SUV itself, subject to any deductible shown on your confirmation
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people while driving the SUV
In the United States, not all states require rental companies to include minimum third-party liability by law. New Jersey does not have a blanket mandate requiring this to be included in every rental, so adding supplemental liability coverage is strongly recommended for your New Jersey SUV rental.
CDW and LDW do not cover third parties, your personal injuries, or your belongings. They also typically exclude damage to tires, the undercarriage, and the roof of the SUV unless a specific add-on is purchased.
Always verify what is listed on your rental agreement at the counter before signing, and ensure all drivers of the SUV are named on the contract for coverage to apply.
What is the fuel policy for SUV rentals in New Jersey?
SUV rentals in New Jersey follow a Full-to-Full fuel policy. You receive the SUV with a full tank and must return it full to avoid fuel charges.
At pickup, check the fuel gauge with the counter agent and confirm the starting level is recorded on your rental agreement. Take a photo of the dashboard showing both the odometer and the fuel gauge before leaving the lot.
When returning your New Jersey SUV rental:
- Refuel within approximately 10 miles of the Newark Airport Rental Car Center so the gauge does not drop below full before you arrive
- Keep the fuel receipt showing the date, time, and station address
- Take a photo of the full gauge at the station as additional evidence
If you return the SUV with less fuel than recorded at pickup, the rental company may charge a fuel shortfall at their own refueling rate, which is typically higher than the pump price, plus an administrative service fee.
Some counter locations may offer a Prepaid Fuel option (Full-to-Empty), where you pay for a full tank upfront and return the SUV at any fuel level. Any unused fuel is generally non-refundable under that option, so the standard Full-to-Full policy is usually better value for most New Jersey SUV renters.
Can I add an extra driver to my SUV rental in New Jersey?
Yes, you can add an additional driver to your SUV rental in New Jersey, either at no cost if your rate includes it or for a daily fee paid at the counter if it does not. Check your booking confirmation for the line that reads "Additional driver free of charge" to know which applies to your booking.
If the additional driver is not included in your rate, the daily fees for a New Jersey SUV rental are:
- Avis, Budget, and Payless: US$13 per rental day plus taxes, capped at US$65 plus taxes
- Hertz, Thrifty, and Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes
The additional driver must be present at the New Jersey pickup counter with their own valid driver's license. If their license is not in English or does not use a Latin alphabet, they will also need an International Driving Permit. Both the main driver and the additional driver must sign the rental agreement.
Only drivers named on the rental agreement are covered by the SUV's insurance protections. Anyone who drives the vehicle without being listed on the contract may void coverage entirely.
Can I pick up my SUV rental in New Jersey earlier than my scheduled time?
Yes, it is sometimes possible to pick up your New Jersey SUV rental earlier than the scheduled time, but early pickup is subject to vehicle availability at the counter and may result in repricing of your rental.
If you arrive at the Newark Airport Rental Car Center before your scheduled pickup time and an SUV in your booked category is available, the counter agent may allow you to take the vehicle early. However, the rental period may be recalculated from the actual pickup time, which could affect your total cost.
A few things to keep in mind:
- Early pickup is never guaranteed, even if you request it in advance
- The rental company will hold your New Jersey SUV booking for up to 24 hours after your scheduled pickup time if you are delayed
- If your flight is delayed by less than 24 hours, your booking remains valid; if the delay exceeds 24 hours, contact support as soon as possible
If you know your arrival time has changed significantly, it is better to modify your booking before travel rather than simply showing up early and hoping for availability. Contact customer support via WhatsApp at +1 (786) 999-8312 or email [email protected] to discuss your options for your New Jersey SUV rental.
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