Thrifty Car Hire
in Portland

Hola Car Rentals is the only premium partner of the top car hire brands operating in Portland, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Portland.

No. With Hola Car Rentals, all costs and charges for your booking in Portland are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Portland charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Thrifty counter at Portland International Airport (PDX) is located off-airport at 7240 NE Airport Way, Portland, OR 97218, approximately 1 to 2 miles from the terminal.

After collecting your baggage, follow the signs to the rental car shuttle area and board the shuttle to the Thrifty facility. The shuttle runs regularly, and the ride typically takes 5 to 10 minutes. Once at the counter, allow 15 to 30 minutes for processing and vehicle inspection, so plan for a total of 30 to 60 minutes from arrival to driving away.

Counter hours at the Portland PDX location are 07:00 to 00:00 daily. If you arrive outside those hours, contact Thrifty in advance to confirm after-hours procedures. There is also a Thrifty location in the Tigard area at 13727 SW Pacific Hwy, Portland, OR 97223, which operates independently from the airport and does not involve a terminal shuttle.

To pick up your Thrifty hire car in Portland, you must present the following physical documents at the counter:

• A valid driver’s licence (original, not a digital copy)
• A major credit card in the main driver’s name, with the driver’s name printed on the card, for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence uses a non-Latin alphabet (such as Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory and must be carried alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and is not valid without your original licence.

All documents must be physical. Digital versions shown on a phone or tablet are not accepted at the Thrifty Portland counter.

Yes, a major credit card is required to hire from Thrifty in Portland. The card must be in the main driver’s name, with the driver’s name physically printed on the card, and must have sufficient available credit to cover the authorisation hold.

At the Portland Thrifty counter, a temporary authorisation (hold) is placed on your card at pickup. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount depends on the vehicle class and location. The hold reduces your available credit until it is released after you return the vehicle, which can take up to 15 working days depending on your bank.

• Debit cards are not accepted for the authorisation hold
• Prepaid or virtual cards are not accepted
• The card must belong to the main driver, not a third party

Even if you prepaid your Thrifty Portland booking online, you must still present a physical credit card at the counter. Bringing a backup credit card is recommended in case your primary card is declined.

Portland and the surrounding Oregon area use cashless electronic tolling, and your Thrifty hire vehicle comes equipped with an electronic toll device or is enrolled in a plate-based billing system. There are very few cash toll booths in the region.

At the Thrifty Portland counter, you have two options:

• Purchase an unlimited toll package, which typically costs between US$11 and US$25 per hire day, covering all tolls during the hire period
• Decline the package and pay per use, in which case Thrifty will charge the actual toll amount plus an administrative processing fee to your credit card, often weeks after the hire ends

If you plan to use your own transponder, inform the Thrifty agent at the Portland counter at pickup and ask them to deactivate the vehicle’s default toll device to avoid duplicate charges.

All bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Portland hire. To claim, email [email protected] within 30 days of returning the vehicle, attaching your hire agreement and toll receipts or statements.

Yes, one-way hires are available from Thrifty Portland locations, including the PDX airport facility at 7240 NE Airport Way and the Tigard location at 13727 SW Pacific Hwy. You can return the vehicle to a different city or airport within the United States or Canada, subject to availability.

A one-off drop-off fee applies for one-way hires and is route-specific. The fee varies depending on the distance between Portland and the return location, the vehicle class, and the season. This fee is shown during the booking process under the section listing charges due at the destination and will also appear on your booking confirmation.

• The drop-off fee cannot be prepaid and is paid at the Thrifty counter in Portland or at the return location
• Changing your return location after booking may reprice the hire and recalculate the fee
• Cross-border one-ways (for example, Portland to Canada) may be restricted or carry higher fees depending on Thrifty’s current policies

Always review your confirmation to confirm the exact drop-off fee before collecting your Thrifty vehicle in Portland.

The minimum age to hire from Thrifty in Portland without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire but will be charged a daily young-driver surcharge at the Portland counter.

For Thrifty, the young-driver fee is approximately US$13.50 per hire day plus taxes, with a maximum charge of US$189 plus taxes for the hire period. This fee is paid at the Thrifty Portland counter and is not included in your prepaid rate.

• Drivers under 25 are also restricted from hiring certain vehicle classes, including full-size SUVs, minivans, luxury, premium, and convertible categories
• Economy, compact, and intermediate vehicles are generally available to drivers aged 21 to 24
• A valid driver’s licence and major credit card in the renter’s name are still required regardless of age

Oregon does not have a state law requiring hires to drivers under 21, so the minimum age at the Portland Thrifty location is 21 for most standard vehicle classes. If you are unsure whether your age affects your specific booking, contact customer service before arriving at the Portland counter.

Yes, you can add an additional driver to your Thrifty hire in Portland, but the additional driver must be present at the Portland counter at pickup with their own valid driver’s licence.

Whether the additional driver fee is included or charged at the counter depends on the rate you selected. If your booking confirmation states the additional driver is included, no extra fee applies for the first extra driver. If it is not included, Thrifty charges approximately US$13.50 per hire day plus taxes, with a maximum of US$189 plus taxes for the hire period.

• The additional driver must meet the same age and document requirements as the main driver
• If the additional driver’s licence uses a non-Latin alphabet, they must also present an IDP
• Both the main driver and the additional driver must sign the hire agreement at the Portland Thrifty counter
• Anyone who drives the vehicle and is not listed on the agreement is not covered by the hire protections

Check your booking confirmation before arriving at the Portland Thrifty counter to confirm whether the additional driver fee is already included in your rate.

Portland has several road characteristics that can surprise drivers unfamiliar with the city, and it is worth knowing these before collecting your Thrifty vehicle.

• Downtown Portland uses an extensive one-way street system. Several major corridors are one-way only, and ongoing infrastructure changes mean lane configurations can differ from what mapping apps show
• Major arterials such as NE Broadway have been repaved with reduced driving lanes, added bike lanes, and concrete medians that slow traffic in commercial areas. Drivers expecting multi-lane flow may find these sections narrower than anticipated
• Some residential blocks in Portland are unpaved. These are legal streets maintained by adjacent property owners rather than the city, and they can appear on navigation apps as normal roads. Avoid them in standard hire vehicles to prevent damage that would not be covered under your hire agreement
• Portland strongly prioritises cyclists and pedestrians. Frequent crossings, bike lanes, and reduced car lanes are common throughout the city

When you return your Thrifty vehicle in Portland, allow extra time if navigating through downtown or areas with active road construction. The return facility is at 7240 NE Airport Way for PDX pickups.

Most bookings made through Hola Car Rentals, including Thrifty hires in Portland, include travel assistance provided by Terrawind Global Protection. This benefit is designed for situations such as a medical emergency or accident while driving in or around Portland.

Coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

If you need assistance during your Portland hire, contact Terrawind 24 hours a day, 7 days a week by calling +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Thrifty hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI). Review your booking confirmation for the exact terms and coverage limits that apply to your Portland hire.

Thrifty hires in Portland follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

• At pickup, verify the fuel gauge with the Thrifty agent and confirm the starting level is recorded on your hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Portland facility
• Refuel within approximately 10 miles of the return location at 7240 NE Airport Way (for PDX pickups) so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the Thrifty vehicle in Portland with less than a full tank, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is typically higher than the retail pump price, plus a refuelling service fee.

For after-hours returns at the Portland Thrifty location, leave your fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone as evidence in case a dispute arises later.

The insurance and protection options included with your Thrifty hire in Portland depend on the rate plan you selected when booking. Review your booking confirmation to see exactly what is covered.

The main coverages to understand are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Thrifty hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible
• Third-Party Liability (LIS/SLI/ALI): covers bodily injury and property damage you may cause to other people while driving in Portland. Some U.S. states require a minimum level of liability, but not all do. Adding supplemental liability coverage is strongly recommended

CDW/LDW does not cover third parties, and LIS/SLI does not cover damage to the Thrifty vehicle itself. These are separate protections that work together.

Common exclusions at any Portland Thrifty location include damage from prohibited use (off-road driving, DUI), tyres and undercarriage, and incidents involving unlisted drivers. Always add every driver to the hire agreement at the Portland counter to ensure coverage applies.

If you return your Thrifty hire in Portland later than the agreed drop-off time, a grace period of approximately 30 minutes typically applies. Returns within that window usually avoid extra charges, but this is not guaranteed and depends on Thrifty's current policy at the Portland location.

Returns more than 30 minutes late may result in:

• An extra hour charge or an additional full day charge, depending on how late the return is
• A late fee in addition to the time charge

If you know you will be late returning your Thrifty vehicle in Portland, contact the hire location as early as possible. Extending the hire in advance is generally less expensive than being charged for an unplanned late return.

For after-hours returns at the Portland PDX facility at 7240 NE Airport Way, follow the key drop instructions provided by Thrifty. Note that liability for the vehicle may continue until the car is formally checked in by a Thrifty agent, so document the vehicle's condition with photos before dropping the keys.

Early pickup at the Thrifty Portland location is possible but is subject to vehicle availability at the time you arrive. It is not guaranteed, and the counter agent will confirm whether a vehicle is ready ahead of your scheduled time.

If you pick up earlier than your reservation time, your hire period may be re-priced from the new actual pickup time, which could affect your total rate. This depends on Thrifty's policy at the Portland facility and the rate plan you booked.

• Contact the Thrifty Portland counter in advance if you know you will arrive significantly earlier than your scheduled time
• For PDX pickups, the counter at 7240 NE Airport Way opens at 07:00 daily, so early morning arrivals before that time cannot be accommodated
• If your flight lands ahead of schedule, proceed to the rental car shuttle area and go directly to the Thrifty counter to check availability

Your booking confirmation reflects the original pickup time. Any changes to pickup time should be confirmed with Thrifty at the Portland location to avoid confusion about the rental period and final charges.