SUV Hire
in Phoenix

EASTER  45% OFF   

Hola Car Rentals is the only premium partner of the top car hire brands operating in Phoenix, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Phoenix.

No. With Hola Car Rentals, all costs and charges for your booking in Phoenix are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Phoenix charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

All SUV hire companies at Phoenix Sky Harbour Airport operate from the PHX Rental Car Centre, a consolidated facility separate from the terminals. You do not walk directly to the counter from baggage claim.

• After collecting your luggage on Level 1, follow the overhead signs for the PHX Sky Train.
• From Terminal 3, board the Sky Train on Level 5. From Terminal 4, board on Level 3.
• The Sky Train is free, runs 24 hours a day, 7 days a week, and arrives every 3 to 5 minutes.
• The ride takes approximately 5 minutes from Terminal 3 and 8 to 10 minutes from Terminal 4.
• Exit at the Rental Car Centre station and follow the logo of the SUV hire brand shown in your booking confirmation.

Plan for 15 to 30 minutes total from baggage claim to your Phoenix SUV hire counter, and allow extra time during peak travel periods. The Rental Car Centre is located at 1805 E. Sky Harbour Circle South.

No, Arizona has no toll roads, so driving your Phoenix SUV hire anywhere in the state will not generate toll charges. There are no toll plazas, cashless toll lanes, or electronic toll systems such as E-ZPass or SunPass operating in Arizona.

Because Phoenix has no tolls, you do not need to purchase an e-Toll package from the hire desk. Any optional toll service offered at the Phoenix SUV hire desk applies to other states and is not relevant for driving within Arizona.

If you plan to drive your SUV hire beyond Phoenix into neighbouring states such as California, be aware that toll roads do exist there. In that case, the vehicle's built-in toll device or a counter toll programme would become relevant, and charges would apply per the hire agreement.

To pick up your SUV hire at Phoenix Sky Harbour, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name. If your licence uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), an International Driving Permit (IDP) is mandatory alongside the original licence.
• A major credit card with the main driver’s name printed on the card, for the authorisation hold. Debit and prepaid cards are not accepted.
• A valid passport (required for international visitors).
• Your booking confirmation or printed voucher.
• Round-trip flight tickets or proof of return travel.

All documents must be physical originals. Digital copies are not accepted at the Phoenix SUV hire counter. If your licence is in English or issued by an EU/EEA country, an IDP is recommended but not mandatory. Mexican driver’s licences require a secondary ID such as a valid passport or visa.

Name mismatches between your licence, passport, and credit card are a common reason for delays, so verify all names match before arriving at the Phoenix counter.

Yes, all Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire period.

Since Phoenix and the rest of Arizona have no toll roads, this benefit becomes relevant if you drive your SUV hire out of state, for example into California or other regions where toll roads exist. Any tolls you pay on those routes are eligible for the cashback.

To claim your reimbursement after returning your Phoenix SUV hire:

• Email [email protected] within 30 days of vehicle return.
• Use the subject line: Tolls Cashback, followed by your reservation number.
• Attach your Hola Car Rentals confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid.

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

When you pick up your SUV hire in Phoenix, the hire partner will place a temporary authorisation hold on your credit card. For standard vehicles in the United States, typical holds range from US$300 to US$400, but the amount for an SUV hire can be higher depending on the vehicle class, the specific hire brand, and the location.

Important points to keep in mind:

• The hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle.
• Your bank controls how quickly the hold disappears after release, which can take up to 15 business days.
• Only a physical major credit card with the driver’s name printed on the card is accepted. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit.
• Premium or larger SUV classes may carry a higher hold than standard vehicles.

To avoid issues at the Phoenix SUV hire counter, notify your bank of your travel dates in advance, confirm your available credit covers the hold, and bring a backup credit card in your name.

Yes, drivers aged 21 to 24 can hire a vehicle in Phoenix, but a young-renter surcharge applies and most SUV classes are restricted to renters aged 25 and older.

Key rules for under-25 renters at Phoenix:

• Drivers aged 21 to 24 pay a daily young-renter surcharge at the counter. The amount varies by hire brand.
• Most full-size SUV, premium SUV, and large vehicle categories require the main driver to be at least 25 years old.
• Compact SUV and medium SUV classes are generally available to drivers aged 21 to 24, subject to availability at the Phoenix location.
• The minimum age to hire without any surcharge is 25.

If you are from Latin America or the Caribbean and are aged 21 to 24, certain Hola Car Rentals rates fulfilled by Avis or Budget may waive the underage fee for the main driver on eligible SUV categories. Check your booking confirmation to see if this waiver is shown.

All standard requirements still apply regardless of age: a valid driver’s licence, a major credit card in the main driver’s name, and any required documents for your Phoenix SUV hire pickup.

SUV hires in Phoenix follow a Full-to-Full fuel policy. You receive the SUV with a full tank and must return it full to avoid additional charges.

Steps to follow for your Phoenix SUV hire:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard.
• Use the correct fuel type for your SUV. Wrong-fuel incidents are not covered by the fuel policy.
• Before returning to the Rental Car Centre at 1805 E. Sky Harbour Circle South, refuel within approximately 10 miles of the return location so the gauge does not drop below full.
• Keep your final fuel receipt showing the date, time, and station address.

If you return the Phoenix SUV hire with less than a full tank, the hire partner may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. Returning full is always the most cost-effective option.

The insurance cover included with your Phoenix SUV hire depends on the rate plan selected at booking. Most Hola Car Rentals rates for the United States include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), which reduces your financial liability for damage to the hire SUV from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible.

CDW/LDW does not cover:

• Third-party liability, meaning injuries or property damage you cause to others. This requires separate Liability Insurance Supplementary (LIS/ALI/SLI) cover.
• Tires, wheels, undercarriage, or roof damage, which are commonly excluded.
• Incidents involving unauthorised drivers or prohibited use such as off-road driving.

For third-party liability in Arizona, some U.S. states require hire companies to include state-minimum liability, but not all do. It is strongly recommended to add LIS cover to your Phoenix SUV hire booking for protection up to US$300,000.

Review your Hola Car Rentals confirmation carefully to confirm which coverages are included in your specific Phoenix SUV hire rate before arriving at the counter.

Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, which can be valuable if you experience a medical emergency or other covered incident while driving your SUV hire in or around Phoenix.

Core benefits typically included:

• Travel insurance with medical cover for up to 5 passengers.
• Legal assistance in case of an accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

If you need assistance during your Phoenix SUV hire, contact Terrawind 24 hours a day, 7 days a week:

• Phone: +1 888 980 9992 (toll-free).
• WhatsApp: +1 208 910 1001.
• Email: [email protected].

Have your full name and Hola Car Rentals confirmation number ready when you call. This cover does not apply to residents of the United States or Canada. It also does not cover damage to the hire SUV itself (that is CDW/LDW) or third-party liability (that is LIS/ALI/SLI). Check your Phoenix SUV hire confirmation for the exact terms and coverage limits.

Yes, you can add an additional driver to your SUV hire in Phoenix, either at no cost if your rate includes it or for a daily fee paid at the counter.

Fee structure when not included in your rate:

• Avis, Budget, and Payless: US$13 per hire day, capped at US$65 plus taxes.
• Hertz, Thrifty, and Dollar: US$13.50 per hire day, capped at US$189 plus taxes.
• Alamo, National, and Enterprise: US$15 per day plus taxes.

Requirements for adding a driver to your Phoenix SUV hire:

• The additional driver must be present at the Phoenix Rental Car Centre counter at pickup.
• They must present a valid driver’s licence and any required documents, including an IDP if their licence uses a non-Latin alphabet.
• For Avis, Budget, and Payless, additional drivers must be at least 25 years old.
• Both the main driver and the additional driver must sign the hire agreement.

Only drivers listed on the hire agreement are covered by protections such as CDW/LDW. Anyone not named on the contract who drives the Phoenix SUV hire may void cover entirely.

Yes, one-way SUV hires are possible from Phoenix, but a drop-off fee may apply depending on your return location, the hire brand, and the vehicle class.

How one-way fees work for Phoenix SUV hires:

• Returning to a different city or airport in Arizona or another state typically triggers a drop-off fee.
• Large SUV classes often carry higher repositioning fees than smaller vehicle categories.
• The drop-off fee is shown during the booking process under the section labelled as amounts due at the destination. It cannot be prepaid.
• Cross-border one-way hires, for example returning a Phoenix SUV hire in Mexico, are often restricted or require special authorisation from the hire partner.

To confirm whether a drop-off fee applies to your specific Phoenix SUV hire route, check the rate details page during booking. If the fee does not appear, no one-way charge applies to that route. Any fee shown on your confirmation is what you should expect to pay at the counter. If the counter charges a different amount, keep all paperwork and contact support.

The PHX Rental Car Centre at 1805 E. Sky Harbour Circle South is open 24 hours a day, 7 days a week, and the PHX Sky Train connecting the terminals to the centre also runs around the clock. Most SUV hire brands operating at Phoenix Sky Harbour maintain 24-hour counters, but individual brand hours can vary.

Important considerations for your Phoenix SUV hire pickup:

• Verify your specific hire brand's counter hours directly, especially for very early morning or late-night arrivals.
• Some brands operate a reduced-service booth during overnight hours (midnight to 6:00 AM) when the main counter is closed.
• Hire companies will hold your Phoenix SUV hire reservation for up to 24 hours from the original pickup time if your flight is delayed.
• If your delay exceeds 24 hours, contact support as soon as possible, as the booking may be forfeited without a refund if the hold window passes.

For after-hours SUV hire returns at Phoenix, key drop boxes are available at the Rental Car Centre. Lock the vehicle, place the key in the designated return box for your brand, and keep a photo of the full fuel gauge and odometer as documentation.

An International Driving Permit (IDP) is not always mandatory for an SUV hire in Phoenix, but it is required in specific situations and strongly recommended in others.

When an IDP is mandatory for your Phoenix SUV hire:

• Your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic. In this case, the IDP serves as a mandatory translation and must be carried alongside your original licence.

When an IDP is recommended but not strictly required:

• Your licence is not in English and is not issued by an EU/EEA country. The hire counter agent may request a translation, and having an IDP avoids any dispute.

General rules that apply to all Phoenix SUV hire pickups:

• The IDP is a translation document only. It is not a standalone licence and will not be accepted without your original licence.
• Obtain your IDP in your home country before travelling. U.S. issuers such as AAA do not issue IDPs to non-U.S. licence holders.
• All documents presented at the Phoenix Rental Car Centre must be physical originals. Digital copies are not accepted.

If your licence is from the U.S., Canada, or an EU/EEA country, no IDP is needed for your Phoenix SUV hire.