SUV Hire
in Baltimore

Hola Car Rentals is the only premium partner of the top car hire brands operating in Baltimore, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Baltimore.

No. With Hola Car Rentals, all costs and charges for your booking in Baltimore are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Baltimore charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Your SUV hire at Baltimore BWI Airport is not collected inside the terminal. All hire brands operate from the Consolidated Rental Car Facility (ConRAC), located at 7432 New Ridge Road, Hanover, MD 21076, at the corner of Stoney Run Road and New Ridge Road.

To get there after landing, follow these steps:

• Collect your luggage at baggage reclaim on the lower level of the terminal
• Exit through the doors in area B of the lower level to reach the shared hire car shuttle bus stop
• Shuttle stops are at the inner kerb of the Arrivals/Lower Level at Doors 1, 11, and 16
• The shuttle runs every 5 to 10 minutes during standard hours, and approximately every 25 minutes between 1 AM and 5 AM

The ConRAC facility and shuttle service operate 24 hours a day, 7 days a week. However, individual hire brand counters have their own hours, so verify your brand's counter hours before arriving late at night or in the early morning.

To return your SUV hire at Baltimore BWI Airport, drive to the ConRAC drop-off zone at 7432 New Ridge Road, Hanover, MD 21076. After leaving the vehicle, take the shuttle bus from the first available stop back to the terminal.

If you are returning outside of counter hours, the process is slightly different:

• Leave your keys inside the SUV with the doors unlocked
• Remove all personal belongings before walking away
• An electronic receipt will be sent to you once the vehicle is checked in by staff

Before returning your Baltimore SUV hire, refuel within approximately 10 miles of the ConRAC facility to comply with the Full-to-Full fuel policy. Returning the SUV below the recorded fuel level may result in a refuelling charge at the partner's rate, which is typically higher than retail pump prices, plus an administrative service fee.

Yes, Baltimore has several toll roads that will affect your SUV hire, and Maryland operates a primarily cashless toll system.

Key tolled facilities near Baltimore include:

• Fort McHenry Tunnel (I-95): US$3 to US$6 for standard vehicles
• Baltimore Harbour Thruway Tunnel (I-895): US$3 to US$6
• John F. Kennedy Memorial Highway (I-95 north): US$6 to US$12
• Governor Harry W. Nice Memorial Bridge (US-301): US$4.50 to US$9
• William Preston Lane Jr. Memorial (Bay) Bridge: US$2.50 with E-ZPass

Payment options include E-ZPass (discounted rates), Pay-by-Plate (licence plate capture with a mailed invoice, which includes administrative fees), and Video Toll billing. Cash is available at only a limited number of plazas.

Your Baltimore SUV hire will come with an electronic toll device. At the counter you can enrol in the hire company's toll programme, such as National's TollPass or Avis E-Toll, typically at US$4.95 per day with a rental-period cap of US$34.65 plus actual tolls. If you do not enrol, tolls will be billed to your credit card after the hire ends, along with administrative processing fees.

Maryland has no congestion charges or emissions zones.

Yes, all bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Baltimore SUV hire.

This is especially useful in Baltimore, where SUV hires frequently pass through cashless toll facilities such as the Fort McHenry Tunnel (I-95) and the Baltimore Harbour Thruway Tunnel, with tolls ranging from US$3 to US$6 per crossing.

To claim your cashback after returning your Baltimore SUV hire:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - Reservation {Your Confirmation Number}
• Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid
• Include your full name, travel dates, and the last 4 digits of the card used for the booking

Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted. Note that Tolls Cashback reimburses tolls you already paid; it does not mean tolls are included in your booking.

To pick up your SUV hire in Baltimore, you must present the following physical documents at the counter:

• Your original, unexpired driving licence in the main driver's name
• A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
• A valid passport or government-issued photo ID (for visitors arriving internationally)
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors from outside the United States)

If your driving licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and cannot be used without the original licence.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at Baltimore SUV hire counters. Debit and prepaid cards are not accepted for the security deposit hold.

Baltimore has one of the most extensive automated speed camera networks in the United States, and SUV hire drivers should be aware of how enforcement works before driving in the city.

Key facts about Baltimore speed cameras:

• Speed cameras are concentrated in school zones and operate on weekdays from 6 AM to 8 PM year-round
• Fines apply when you exceed the posted limit by 12 mph or more, with a typical fine of US$40
• Camera locations are frequently rotated within a half-mile radius, so a location that was clear one day may have a camera the next
• Red light cameras operate 24 hours a day, 7 days a week across the city, with a fine of US$75
• Routes such as the JFX (I-83) near Northern Parkway and North Avenue have historically generated a high volume of citations

Fines from speed or red light cameras are typically billed to the hire company and then passed on to you after your Baltimore SUV hire ends, along with an administrative processing fee. These charges can appear on your credit card weeks after you return the vehicle.

When you pick up your SUV hire in Baltimore, the hire partner will place a temporary authorisation hold on your credit card. For standard vehicles in the United States, typical holds range from US$300 to US$400, though the amount for an SUV may be higher depending on the vehicle class, the specific hire brand, and the season.

Important things to know about the deposit hold:

• It is a temporary authorisation, not a charge, but it reduces your available credit until released
• Only a physical, major credit card in the main driver's name with the driver's name printed on the card is accepted; debit and prepaid cards are not accepted
• After you return your Baltimore SUV hire, the hold is released, but your bank controls when the funds become available again, which can take up to 15 working days
• Bring a backup credit card in case your primary card is declined

Notify your bank of your travel plans before arriving in Baltimore to prevent the authorisation from being flagged as suspicious. The exact hold amount is set by the hire partner at the counter and may differ from the estimates above.

Yes, drivers under 25 years old will typically pay a young-driver surcharge when hiring an SUV in Baltimore, and certain SUV categories may be restricted entirely for drivers under 25.

Here is how age rules apply to Baltimore SUV hires:

• Drivers aged 21 to 24 can hire but are subject to a daily young-renter surcharge that varies by hire brand
• Full Size SUVs, Premium SUVs, and similar large vehicle classes are generally restricted to drivers aged 25 and older
• Compact SUVs and Medium SUVs are more likely to be available to drivers aged 21 to 24, subject to the surcharge
• Drivers under 21 cannot hire in Maryland outside of the specific exceptions that apply in New York and Michigan

If you are aged 21 to 24 and from Latin America or the Caribbean, certain Avis and Budget rates in Baltimore may waive the underage fee for eligible vehicle categories. Check your booking confirmation to see if this waiver is shown.

All standard document and credit card requirements still apply regardless of age when collecting your Baltimore SUV hire.

Yes, you can add an additional driver to your SUV hire in Baltimore, either as an included benefit or for a fee paid at the counter, depending on your rate.

Check your booking confirmation for the line that reads "Additional driver free of charge." If it appears, the first additional driver is included at no extra cost. If it does not appear, the following daily fees apply at the Baltimore counter:

• Avis, Budget, and Payless: US$13 per hire day, capped at US$65 (plus taxes)
• Hertz, Thrifty, and Dollar: US$13.50 per hire day, capped at US$189 (plus taxes)
• Alamo, National, and Enterprise: US$15 per day (plus taxes)

The additional driver must be present at the Baltimore SUV hire counter at pickup with a valid driving licence and any required IDP. Both the main driver and the additional driver must sign the hire agreement. Only drivers listed on the agreement are covered by protections such as CDW/LDW. For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old.

Yes, one-way SUV hires from Baltimore to a different city are possible, but a drop-off fee typically applies and the amount varies by route, hire brand, vehicle class, and season.

How one-way fees work for Baltimore SUV hires:

• The drop-off fee is shown during the booking process under the "To pay at destination" section on the rate details page
• It is a one-time repositioning charge set by the hire partner, separate from mileage, fuel, and tolls
• Large SUV categories can carry higher one-way fees than smaller vehicle classes
• Cross-border one-ways, such as Baltimore to Canada, may be restricted or require prior approval from the hire partner

If no drop-off fee appears during checkout for your selected Baltimore SUV route, no fee applies to that specific route. Changing your return location after booking may reprice the hire and add or increase the fee. Review your confirmation carefully and contact support if the counter charges a fee that was not disclosed during booking.

Cover included with your Baltimore SUV hire depends on the rate plan you selected at checkout. Most rates include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), which reduces your financial liability for damage to the hire SUV from a collision, theft, or vandalism, subject to any applicable excess.

What CDW/LDW covers for your Baltimore SUV hire:

• Damage to the hire SUV from a covered collision or incident
• Theft and vandalism up to the limits in the hire agreement

What CDW/LDW does not cover:

• Damage or injury you cause to other people or their property (this requires Third-Party Liability cover, known as LIS/ALI/SLI)
• Tires, wheels, undercarriage, and roof damage, unless explicitly included
• Incidents involving unauthorised drivers or prohibited use such as off-road driving

Some US states require hire companies to include a minimum level of third-party liability, but this is not guaranteed in Maryland. Review your Baltimore SUV hire confirmation to confirm exactly which protections are included and whether a deductible applies.

Yes, most bookings include travel assistance through Terrawind Global Protection, which can be valuable if an emergency occurs during your Baltimore SUV hire or whilst travelling to and from the city.

Core benefits typically included:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of an accident involving your SUV
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This cover does not apply to residents of the United States or Canada. If you are a US or Canadian resident hiring an SUV in Baltimore, this benefit is not available to you.

To use travel assistance during your Baltimore SUV hire, contact Terrawind 24 hours a day, 7 days a week:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Travel assistance does not cover damage to the hire SUV itself; that is handled by CDW/LDW.

SUV hires in Baltimore follow a Full-to-Full fuel policy. You receive the SUV with a full tank and must return it full to avoid additional charges.

Steps to follow for your Baltimore SUV hire:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the BWI ConRAC return facility so the tank does not drop below full before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return your Baltimore SUV hire below the recorded fuel level, the hire partner may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than retail pump prices, plus an administrative service fee.

If the SUV was not full at pickup, ask the agent to record the exact starting level on the hire agreement and return it at that same level. Only the level recorded on the agreement counts.