Payless Car Hire
in Salt Lake City

Hola Car Rentals is the only premium partner of the top car hire brands operating in Salt Lake City, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Salt Lake City.

No. With Hola Car Rentals, all costs and charges for your booking in Salt Lake City are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Salt Lake City charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Payless counter in Salt Lake City is located at 3921 West Terminal Drive, Salt Lake City, UT 84122, which is an off-airport facility served by a shuttle from the terminal.

After collecting your baggage at Salt Lake City International Airport (SLC), follow the signs to the hire car shuttle area and board the Payless shuttle to reach the counter at 3921 West Terminal Drive. The Payless Salt Lake City counter is open daily from 7:00 AM to 10:00 PM. There is no centre or city centre Payless location in Salt Lake City, so the airport facility is your only pickup option.

Plan for some extra time after landing to account for the shuttle ride and counter check-in process before you are on the road.

The Payless counter at Salt Lake City International Airport operates daily from 7:00 AM to 10:00 PM, seven days a week.

There are no after-hours pickup or return arrangements listed for the Payless Salt Lake City location, so plan your arrival and return accordingly. If your flight lands close to or after 10:00 PM, your booking may be held for up to 24 hours from the original pickup time, but you would need to return during operating hours to collect the vehicle.

If a flight delay pushes your arrival beyond the counter's closing time, contact support as soon as possible so your reservation is not forfeited. Vehicle return at the Payless Salt Lake City facility follows the same address at 3921 West Terminal Drive, and you should aim to return during staffed hours to avoid any complications.

To pick up your Payless hire car in Salt Lake City, you must present the following physical documents at the counter:

• A valid, original driver's licence in the main driver's name
• A major credit card with the driver's name printed on the card, used for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight tickets (required for international visitors)

If your driver's licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For other non-English licences, an IDP is strongly recommended.

All documents must be physical originals. Digital copies shown on a phone are not accepted at the Payless Salt Lake City counter. Debit and prepaid cards are not accepted for the authorisation hold.

Yes, there are toll roads near Salt Lake City that can affect your Payless hire, and it is important to understand how they work before you drive.

Utah operates the I-15 Express Lanes, a cashless managed lane network running approximately 62 miles from Spanish Fork to Layton Parkway, passing through the Salt Lake City area. Tolls are collected electronically via transponders such as Express Pass, which is compatible with E-ZPass. The regular lanes on I-15 remain free and untolled, so you can avoid the Express Lanes entirely if you prefer.

If you do use the Express Lanes, typical toll costs range from a minimum of US$ 0.25 to a maximum of US$ 1.00 per segment for solo drivers, billed after your trip. Carpools with two or more occupants may qualify for a 100% exemption if using an Express Pass set to HOV mode.

Your Payless hire vehicle in Salt Lake City will include an electronic toll device. At the counter you can choose an unlimited toll package (typically US$ 11 to US$ 25 per day) or pay per use, where actual tolls plus administrative fees are charged to your card after the hire. Driving through a cashless toll without enrolling in a programme can result in the highest available rate plus additional processing fees billed weeks later.

When you pick up your Payless hire car in Salt Lake City, the counter will place a temporary authorisation hold on your credit card. This is not a charge but it reduces your available credit until it is released after you return the vehicle.

For standard vehicles in the United States, typical holds range from US$ 300 to US$ 400, though the exact amount at the Payless Salt Lake City counter depends on the vehicle class, hire duration, and location policy. Premium or larger vehicles may carry a higher hold.

Key requirements for the deposit at the Payless Salt Lake City counter:

• A physical major credit card with the driver's name printed on the card
• The card must be in the main driver's name
• Sufficient available credit to cover the hold plus any expected charges
• Debit cards and prepaid cards are not accepted

After you return the vehicle, the hold is released, but your bank controls when it appears back on your available credit, which can take up to 15 working days. Bringing a backup credit card is always a good precaution.

Yes, all bookings made through Hola Car Rentals, including Payless hires in Salt Lake City, include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your hire.

This is especially useful in Salt Lake City, where the I-15 Express Lanes are cashless and toll charges can accumulate across your trip. You still pay tolls normally through the Payless toll programme or your own transponder, and then claim reimbursement afterwards.

To claim your Tolls Cashback after returning your Payless Salt Lake City hire:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - Reservation {Your Confirmation Number}
• Attach your Hola Car Rentals confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid

Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted.

Yes, drivers under 25 years old are subject to a young-driver surcharge when picking up a Payless hire in Salt Lake City.

In the United States, the standard minimum age to hire without additional fees is 25. At the Payless Salt Lake City counter, drivers aged 21 to 24 may hire but will be charged a daily young-driver surcharge on top of the base hire rate. Drivers under 21 are generally not eligible to hire.

For Payless in Salt Lake City, the additional driver fee structure also applies an age restriction: additional drivers must generally be at least 25 years old at the time of pickup.

Vehicle class restrictions also apply to under-25 renters. Categories such as full-size, SUV, premium, luxury, minivan, and convertible are typically restricted. Eligible classes for younger renters are usually limited to economy, compact, and intermediate vehicles.

If you are between 21 and 24 and travelling from Latin America or the Caribbean, check your Hola Car Rentals confirmation to see if an underage fee waiver applies to your specific rate with Payless in Salt Lake City.

Yes, you can add an additional driver to your Payless hire in Salt Lake City, but the additional driver must be present at the counter at the time of pickup with their own valid driver's licence.

If your Hola Car Rentals confirmation does not include an additional driver at no charge, the Payless Salt Lake City counter will charge a fee of US$ 13 per hire day plus taxes, capped at US$ 65 plus taxes for the hire period.

Requirements for adding an additional driver at the Payless Salt Lake City counter:

• The additional driver must be physically present at pickup
• They must present a valid driver's licence (and an IDP if their licence uses a non-Latin alphabet)
• For Payless, additional drivers must generally be at least 25 years old
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the hire agreement are covered by protections such as CDW/LDW. If someone not named on the contract drives the vehicle, cover may be void and additional charges could apply.

Payless hires in Salt Lake City follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

At pickup, verify the fuel level with the Payless agent and confirm it is recorded on the hire agreement. Take a photo of the dashboard showing the gauge and odometer before leaving the Salt Lake City facility at 3921 West Terminal Drive.

When returning your Payless hire in Salt Lake City:

• Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
• Keep your fuel receipt showing the date, time, and station address
• Take a photo of the full gauge at the pump as evidence

If you return the vehicle below the recorded starting level, Payless may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than retail pump prices, plus an additional service fee. Returning the tank full is always the most cost-effective approach for your Salt Lake City hire.

Yes, one-way hires with Payless in Salt Lake City are possible, but a drop-off fee may apply depending on your return location.

When you select a different return location during the booking process on the Hola Car Rentals website, the system will calculate whether a drop-off fee applies and display it under the "To pay at destination" section of the checkout screen. Common patterns include:

• Same-city airport to downtown or vice versa: often no drop-off fee
• Salt Lake City to another city in Utah or a neighbouring state: a drop-off fee typically applies and varies by distance and vehicle class
• Long-distance or cross-country routes: fees are usually higher and some routes may not be available

The drop-off fee for your Payless Salt Lake City hire cannot be prepaid and is paid directly at the counter. Review your booking confirmation carefully to confirm the fee amount before pickup. If the counter charges a different amount than what appears on your confirmation, keep all paperwork and contact Hola Car Rentals support after the hire is complete.

The insurance coverage included in your Payless hire in Salt Lake City depends on the rate plan you selected when booking through Hola Car Rentals. Always check your booking confirmation for the specific protections listed.

Common coverage types available for Payless hires in Salt Lake City include:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the hire vehicle from a collision or covered event. A deductible may apply unless your confirmation states zero deductible
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving. Some U.S. states require a minimum level of liability, but not all do

CDW/LDW does not cover damage to other vehicles or injuries to third parties. LIS/ALI/SLI does not cover damage to the Payless hire vehicle itself. These two coverages complement each other.

Optional add-ons such as personal accident insurance, personal effects coverage, and premium roadside assistance are not included by default and can be added at the Payless Salt Lake City counter for an additional daily fee.

Most Hola Car Rentals bookings, including Payless hires in Salt Lake City, include travel assistance provided by Terrawind Global Protection. However, this benefit does not apply to residents of the United States or Canada.

For eligible travellers, the travel assistance coverage typically includes:

• Medical coverage for up to 5 passengers for accidents and non-pre-existing illnesses
• Legal assistance in the event of an accident, which can be valuable if an incident occurs on Utah highways such as I-15 or I-80 near Salt Lake City
• Compensation for baggage lost by the airline
• Flight cancellation insurance

This coverage is not a substitute for CDW/LDW (which covers the Payless hire vehicle) or LIS/ALI/SLI (which covers third-party liability). It is a separate travel protection benefit.

If you need assistance during your Payless hire in Salt Lake City, contact Terrawind 24 hours a day at +1 888 980 9992 or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

An International Driving Permit (IDP) is not always mandatory for a Payless hire in Salt Lake City, but it is strongly recommended in certain situations.

In the United States, visitors can generally drive with a valid foreign licence. However, an IDP is mandatory at the Payless Salt Lake City counter if your driver's licence uses a non-Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. In that case, you must present both your original licence and the IDP together.

For licences in other non-English scripts or languages, an IDP is not strictly required but is highly recommended to avoid any issues at the counter.

Important points to keep in mind:

• An IDP is a translation document only and is not valid without your original licence
• You must obtain your IDP in your home country before travelling to Salt Lake City, as it cannot be issued abroad
• All documents presented at the Payless Salt Lake City counter must be physical originals; digital copies are not accepted

Check your booking confirmation and confirm document requirements before your trip to ensure a smooth pickup at the Payless Salt Lake City facility.