Payless Car Hire in Los Angeles

Hola Car Rentals is the only premium partner of the top car hire brands operating in Los Angeles, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Los Angeles.

No. With Hola Car Rentals, all costs and charges for your booking in Los Angeles are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Los Angeles charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Payless counter at Los Angeles International Airport is not inside any terminal. It is located at the Consolidated Rent-A-Car facility (ConRAC), which is reached by shuttle from the terminals.

After collecting your bags, exit to the Lower/Arrivals level and walk to the centre median. Look for the purple "Rental Car Shuttles" signs and board the Payless courtesy shuttle. The ride to ConRAC typically takes 10 to 20 minutes depending on loop traffic, and the full process from terminal to counter is usually 15 to 25 minutes.

Once inside ConRAC, follow the signs to the Payless desk, then proceed to your assigned vehicle row. Shuttles run frequently, including late at night, so there is no need to rush after landing in Los Angeles.

If you cannot locate the Payless shuttle, check your booking confirmation for the brand name and ask any airport staff member to point you towards the purple shuttle signs.

To collect your Payless hire in Los Angeles, you must bring the following physical documents. Digital copies are not accepted at the counter.

• A valid driver’s licence, original and unexpired, in the main driver’s name
• A major credit card with the driver’s name printed on the card, used for the authorisation hold
• A passport or government-issued photo ID matching the name on your licence and card
• Your booking confirmation (printed or on your phone)

If your driver’s licence is not in the Latin (Roman) alphabet, for example if it uses Arabic, Chinese, or Cyrillic script, an International Driving Permit (IDP) is required alongside your original licence. The IDP is a translation only and is not valid without the original.

A common reason for delays at the Payless counter in Los Angeles is a name mismatch between the licence, credit card, and booking. Make sure all three match exactly before you arrive at ConRAC.

It depends on your licence. For a Payless hire in Los Angeles, an International Driving Permit (IDP) is required if your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. In that case, you must carry both your original licence and the IDP together at all times.

If your licence is in the Latin alphabet but not in English, an IDP is recommended and may be required depending on Payless policy. Always check the terms shown on your booking confirmation.

An IDP is not a standalone document. It is a translation booklet and is invalid without the original licence. You must obtain it in your home country before travelling, as it cannot be issued abroad.

All other standard document requirements still apply at the Payless counter in Los Angeles, including a valid passport and a major credit card in the main driver’s name.

California uses FasTrak, a fully cashless electronic toll system. When you hire from Payless in Los Angeles, your vehicle will already include an electronic toll device or a plate-based billing system. There are no cash toll booths on most facilities.

At the Payless counter in Los Angeles you typically have two options:

• Unlimited toll package: a fixed daily rate of approximately US$11 to US$25 per day, covering all toll usage during the hire
• Pay per use: if you decline the package, Payless will be invoiced by the toll authority via licence plate recognition and will then charge you the toll amount plus administrative processing fees, which can be 30 to 50 percent higher than FasTrak rates

In the Los Angeles area, tolls apply mainly on express lanes such as I-10, I-110, I-91, and I-15, as well as on Orange County toll roads including SR-73, SR-133, SR-241, and SR-261. Driving on express lanes without FasTrak enrolment may result in violations.

You can also pre-register the vehicle’s licence plate on a personal FasTrak account or pay directly through TheTollRoads.com within five days of use to avoid the hire company’s processing fees.

Toll charges are often billed to your card weeks after the hire ends, which is normal.

Picking up a Payless hire at Los Angeles International Airport means your base rate will have several mandatory fees added on top. These are set by the airport and local government, not by Payless or the booking agency, and they are due at the counter.

• Airport concession recovery fee: typically 10 to 12 per cent of the base rate
• Customer facility charge (CFC): approximately US$6.50 to US$8.00 per day
• City of Los Angeles hire car tax: approximately 10.25 per cent on the total
• Additional tourism or state surcharges may also apply

Combined, these charges can add 25 to 35 per cent on top of your prepaid rate. Your Hola Car Rentals confirmation will show which fees are included in your prepaid total and which are listed as due at the counter. Review that section carefully before arriving at the Payless desk in Los Angeles so there are no surprises.

Yes, a major credit card in the main driver’s name with the name printed on the card is required at the Payless counter in Los Angeles. It is used to place a temporary authorisation hold, not a charge, on your available credit for the duration of the hire.

For a standard vehicle in the United States, the hold is typically around US$300 to US$400, though the exact amount is set by Payless at the time of pickup and may vary by vehicle class.

• Debit cards are not accepted for the authorisation hold
• Prepaid or virtual cards are not accepted
• The card must be physically present, not a digital wallet
• The name on the card must match the main driver’s name exactly

The hold is released after you return the vehicle, but your bank controls how quickly it appears back on your statement, which can take up to 15 business days. Bring a backup credit card in your name in case your primary card is declined at the Los Angeles Payless counter.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5 per cent of your total booking value for tolls paid during your Payless hire in Los Angeles.

This is especially useful in Los Angeles, where FasTrak tolls on express lanes such as I-10, I-110, and I-91, as well as Orange County toll roads like SR-73 and SR-241, can add up over a multi-day hire.

To claim your cashback after returning the Payless vehicle:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback, followed by your reservation number
• Attach your Hola Car Rentals confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

Note that Tolls Cashback does not mean tolls are included in your rate. You still pay tolls normally during the hire and claim reimbursement afterwards.

When returning your Payless hire in Los Angeles, you do not return to the terminals directly. The drop-off is at the ConRAC facility, the same Consolidated Rent-A-Car centre where you picked up the vehicle.

Follow these steps for a smooth return:

• Refuel within approximately 10 miles of the return location so the tank reads full on arrival, in line with the Full-to-Full fuel policy
• Keep your fuel receipt showing the date, time, and station address
• Follow signs from the 405 motorway to Century Boulevard, then turn right onto Concourse Way towards the Payless return area inside ConRAC
• Park in the designated Payless return bay and hand the keys to an agent
• After completing the return, board the Payless courtesy shuttle back to your terminal

If you return the vehicle below the recorded fuel level, Payless may charge a fuel shortfall at their refuelling rate, which is typically higher than pump prices, plus a service fee. Take a photo of the dashboard gauge before leaving the vehicle as evidence.

Toll charges and any other post-hire fees for your Los Angeles Payless hire may appear on your card days or even weeks after return, which is normal.

Yes, Payless applies a young driver surcharge in Los Angeles for renters between the ages of 21 and 24. The fee is charged per hire day at the counter and is in addition to your prepaid rate.

For Payless, the additional driver and young renter policies include the following:

• Drivers aged 21 to 24 may hire Economy and Compact vehicle classes only
• The young driver surcharge for Payless is US$13 per hire day plus applicable taxes, with a maximum charge of US$65 plus taxes
• A valid driver’s licence and a major credit card in the renter’s name are still required

Renters under 21 are not eligible to hire from Payless in Los Angeles. The surcharge disappears once the main driver turns 25.

If you are adding an additional driver who is under 25 to a Payless hire in Los Angeles, note that Payless generally requires additional drivers to be at least 25 years old at the time of pickup. Confirm this at the counter before finalising the agreement.

Yes, you can add an additional driver to your Payless hire in Los Angeles, but the additional driver must be physically present at the ConRAC counter at the time of pickup.

Requirements for adding an additional driver at the Payless desk in Los Angeles:

• The additional driver must present their own valid driver’s licence, original and physical
• If their licence uses a non-Latin alphabet, an IDP is also required
• Both the main driver and the additional driver must sign the hire agreement
• The additional driver must generally be at least 25 years old for Payless hires

If an additional driver is not included in your prepaid rate, Payless charges US$13 per hire day plus taxes, with a maximum of US$65 plus taxes. Check your booking confirmation to see whether an additional driver is already included at no extra cost.

Only drivers listed on the hire agreement are covered by protections such as CDW/LDW. Anyone who drives the Los Angeles Payless vehicle without being named on the contract may void cover and trigger additional charges.

No insurance coverage is automatically included in a standard Payless hire in Los Angeles. You are responsible for arranging or purchasing cover before or at the counter.

The two main types of cover to consider are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Payless vehicle itself from a collision, theft, or vandalism. A deductible may still apply unless your plan states zero excess.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people or vehicles. In California, minimum liability is not always included by default, so confirm your cover before driving in Los Angeles.

CDW/LDW does not cover third-party liability, and LIS/ALI/SLI does not cover damage to the Payless vehicle. You may need both.

Your personal auto insurance policy or credit card may extend cover to hire cars, but terms vary widely. Confirm with your provider before declining optional cover at the Payless counter in Los Angeles.

Driving on express lanes in Los Angeles without FasTrak enrolment in your Payless hire can result in violations and penalties. Express lanes on I-10, I-110, I-91, and I-15 require a FasTrak transponder or plate-based enrolment. There is no cash payment option on these facilities.

If you drive through without enrolling, the toll authority will invoice Payless via licence plate recognition. Payless will then charge your card for the toll amount plus administrative processing fees, which can be 30 to 50 per cent higher than standard FasTrak rates. Repeated violations may result in additional fines.

To avoid this in your Los Angeles Payless hire, choose one of these options:

• Enrol in the Payless toll programme at the ConRAC counter at pickup
• Pre-register the vehicle’s licence plate on a personal FasTrak account before driving
• Pay directly through TheTollRoads.com within five days of use for Orange County toll roads
• Simply use regular free lanes on most Los Angeles freeways, where express lanes are optional

Most major freeways in Los Angeles have free lanes alongside the express lanes, so toll exposure can be reduced significantly by staying in standard lanes.

Yes, most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, and this applies to Payless hires in Los Angeles as well. However, this benefit does not apply to customers who are residents of the United States or Canada.

If you are eligible, the travel assistance covers scenarios such as a medical emergency on the motorway, a breakdown far from the city, or a flight cancellation affecting your hire in Los Angeles. Core benefits typically include:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in case of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This cover does not replace CDW/LDW for damage to the Payless vehicle, nor does it cover third-party liability. It is a separate travel protection benefit.

To use it, contact Terrawind 24 hours a day at +1 888 980 9992 or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready. Always contact them before incurring expenses, as some reimbursements require prior authorisation.

Check your booking confirmation for the exact cover terms applicable to your Los Angeles Payless hire.