Payless Car Hire
in Downtown Miami

Hola Car Rentals is the only premium partner of the top car hire brands operating in Downtown Miami, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Downtown Miami.

No. With Hola Car Rentals, all costs and charges for your booking in Downtown Miami are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Downtown Miami charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Yes, Payless has a dedicated location in Downtown Miami specifically for cruise ship passengers, at 93 SE 2nd St, Miami, FL 33131.

This Payless counter in Downtown Miami is not a general-public hire location. It is reserved exclusively for cruise ship passengers and operates on the following schedule:

• Monday through Friday: 8:00 AM to 6:00 PM
• Saturday: 8:00 AM to 4:00 PM
• Sunday: 8:00 AM to 2:00 PM

If you are not arriving by cruise ship, you will need to collect your Payless vehicle at Miami International Airport (MIA), located at the consolidated Rent-A-Car Centre, 3900 NW 25th St, Suite 412. Plan your collection around the counter hours at whichever location applies to your arrival method.

If you are not a cruise passenger, the main Payless collection point serving Downtown Miami visitors is at Miami International Airport (MIA), inside the consolidated Rent-A-Car Centre at 3900 NW 25th St, Suite 412.

After collecting your baggage, follow these steps:

• Proceed to Level 3, Concourse D inside the terminal
• Board the people mover (automated train) to the Rent-A-Car Centre
• Exit to Level 4, where the Payless counter is located straight ahead

No external shuttle is needed between the terminal and the Rent-A-Car Centre. The people mover connects directly. Allow extra time after landing for baggage collection, the people mover ride, and counter service before driving into Downtown Miami. Bring your booking confirmation, a physical major credit card in the main driver’s name, your driver’s licence, and your passport.

To collect a Payless hire car in Downtown Miami, you must bring the following physical documents. Digital copies are not accepted at the counter.

• Your original, unexpired driver’s licence in the main driver’s name
• A physical major credit card with the driver’s name printed on the card, for the authorisation hold
• A valid passport (required for international visitors)
• Your booking confirmation or printed voucher
• Round-trip flight tickets or cruise tickets if you are visiting from abroad

If your driver’s licence uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and cannot be used without your original licence.

Debit cards and prepaid cards are not accepted for the security deposit at the Payless counter in Downtown Miami.

Toll roads are common around Downtown Miami, and almost all of them are fully cashless. When you collect your Payless hire in Downtown Miami, the vehicle will already include an electronic toll device or a plate-based billing system.

At the Payless counter you will typically have two options:

• Unlimited toll package: approximately US$11 to US$15 per hire day, covering all toll usage during your hire
• Pay per use: the actual toll amount plus daily or administrative processing fees billed to your credit card after the hire

Common toll roads near Downtown Miami include the Florida Turnpike and I-95 Express lanes. Estimated daily toll costs in the Miami area range from approximately US$5 to US$20 depending on your routes.

If you prefer to use your own visitor toll pass, inform the Payless agent at collection so they can deactivate the vehicle's default device and avoid duplicate charges. Toll charges can appear on your card days or even weeks after you return the vehicle, as toll agencies process invoices in batches.

Hola Car Rentals includes Tolls Cashback on all bookings, letting you recover up to 5% of your total booking value for tolls paid. See the next FAQ for details on how to claim it.

Yes, all Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Payless hire in Downtown Miami.

Given that Downtown Miami sits at the centre of a dense toll network including the Florida Turnpike and I-95 Express lanes, toll costs can add up quickly. This benefit helps offset those charges.

To claim your cashback:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement from the Payless counter, and a toll invoice or statement showing the charges paid
• Include your full name, travel dates, and the last 4 digits of the card used for your booking

Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Submissions received after 30 days are not eligible. This benefit does not mean tolls are included in your booking rate; you still pay tolls normally and claim reimbursement afterwards.

Yes, red-light cameras are widespread throughout Miami, and drivers in a Payless hire should be aware of them when navigating Downtown Miami and surrounding areas.

Key facts for renters:

• Miami has approximately 96 red-light cameras operating across the city
• Many cameras operate 24 hours a day, 7 days a week
• Fines typically range from US$158 to US$277 per violation
• School zone cameras are also active on school days, 30 minutes before and after school hours, with fines of US$100 for speeds more than 10 mph over the limit

Violations are photographed and mailed to the registered vehicle owner, which in this case is the Payless hire company. The charge is then passed on to you, often weeks after your hire ends, along with an administrative processing fee. These post-hire charges are separate from your original booking total.

The best way to avoid fines when driving your Payless hire in Downtown Miami is to come to a complete stop at red lights and observe posted speed limits, especially near schools and intersections with visible camera warning signs.

Downtown Miami has an unusually dense network of three-lane one-way street pairs, which can be disorienting if you are used to two-way grids common in other cities.

A few things to keep in mind when driving your Payless hire in Downtown Miami:

• Major corridors like Miami Avenue and NE 1st Avenue run as one-way pairs, meaning you cannot simply reverse direction on the same street
• The street grid originates at Miami Avenue (north-south) and Flagler Street (east-west), but diagonal roads and non-grid pockets in surrounding neighbourhoods can cause confusion
• SW 8th Street (Calle Ocho) operates as a three-lane one-way road heading towards downtown, which can make navigation feel fast-paced

Using a GPS or navigation app is strongly recommended when driving your Payless hire through Downtown Miami, especially if you are unfamiliar with one-way systems. The GPS add-on is available at the Payless counter if your device does not support offline maps. Plan your turns in advance, as missing an exit on a one-way street can add significant distance to your route.

When collecting your Payless hire in Downtown Miami, the counter agent will place a temporary authorisation hold on your credit card. This is not a charge; it reduces your available credit until the hire is closed and your bank releases the hold.

For standard vehicles in the United States, typical holds range from approximately US$300 to US$400. The exact amount for your Payless hire in Downtown Miami depends on the vehicle class, hire duration, and the specific location's policies. Premium or specialised vehicles may carry higher holds.

Important requirements for the deposit:

• A physical major credit card in the main driver’s name, with the driver’s name printed on the card, is mandatory
• Debit cards, prepaid cards, and virtual cards are not accepted
• The card must have sufficient available credit to cover the hold plus any expected charges

After you return the vehicle, the Payless counter releases the hold. However, your bank controls when the credit reappears on your account, which can take up to 15 working days. Bringing a backup credit card is recommended in case your primary card is declined.

Yes, most Hola Car Rentals bookings include travel assistance cover provided by Terrawind Global Protection, and this applies to your Payless hire in Downtown Miami as well.

This benefit is particularly useful if something unexpected happens while driving in or around Downtown Miami, such as a medical emergency on the motorway or a flight cancellation affecting your travel plans. Cover typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this cover applies only to non-North American customers. Residents of the United States and Canada do not qualify for this benefit. Check your booking confirmation for the exact terms and cover limits that apply to your reservation.

Payless hires in Downtown Miami follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow:

• At collection, check the fuel gauge with the Payless agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the return location before dropping off the car
• Keep your final fuel receipt as proof in case of any dispute

If you return the vehicle below the recorded starting level, Payless may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than pump prices, plus a service fee.

When returning to the Miami International Airport Rent-A-Car Centre from Downtown Miami, ask the Payless agent at collection about the nearest petrol stations to the return point, or use a navigation app to locate one along your route. For after-hours returns, leave the fuel receipt in the key envelope and keep a photo of the full gauge on your phone.

Yes, you can add an additional driver to your Payless hire in Downtown Miami, either as part of your rate or by paying a fee at the counter.

If your booking confirmation states that an additional driver is included, no extra charge applies for the first additional driver. If it is not included, Payless charges US$13 per hire day plus taxes, with a maximum of US$65 plus taxes for the additional driver.

Requirements for adding a driver at the Payless counter in Downtown Miami:

• The additional driver must be present at collection with a valid driver’s licence
• They must meet the same document requirements as the main driver, including an IDP if their licence uses a non-Latin alphabet
• For Payless, additional drivers must be at least 25 years old at the time of collection

Only drivers listed on the hire agreement are covered by the hire protections. If someone not named on the contract drives the vehicle, coverage may be void. Both the main driver and the additional driver must sign the agreement at the Payless counter before leaving.

The minimum age to hire from Payless in Downtown Miami without a surcharge is 25 years old. Drivers aged 21 to 24 may still hire but will be subject to a young-driver surcharge at the counter.

Key age rules for Payless in Downtown Miami:

• Drivers 25 and older: no age surcharge applies
• Drivers 21 to 24: a daily young-driver fee applies, and most vehicle classes are restricted
• Drivers under 21: not eligible to hire

Vehicle class restrictions also apply for under-25 renters. Categories such as full-size saloons, SUVs, minivans, convertibles, luxury, and premium vehicles are typically reserved for drivers 25 and older. Economy, compact, and intermediate classes are generally available to younger renters.

If you are between 21 and 24 and are a citizen or resident of Latin America or the Caribbean, check your Hola Car Rentals confirmation. Certain rates fulfilled by Avis or Budget (sister brands in the same group as Payless) may waive the underage fee for eligible renters on qualifying vehicle categories. This exception does not apply to Payless directly, so confirm your specific booking details before arriving at the Downtown Miami counter.

Yes, a one-way hire is possible between Miami International Airport and Downtown Miami, but there are important limitations to understand before booking your Payless hire.

The Payless location at 93 SE 2nd St in Downtown Miami is designated for cruise ship passengers only. If you are not a cruise passenger, returning a vehicle to that address may not be permitted. The primary Payless return point for general hires in the Miami area is the Miami International Airport Rent-A-Car Centre at 3900 NW 25th St.

For one-way hires between different cities or locations:

• A drop-off fee may apply depending on the route selected
• The fee is shown during the booking process under the section labelled as charges due at the destination
• Same-city airport-to-downtown routes sometimes carry no drop-off fee, but this depends on the specific Payless rate and availability

Review your booking confirmation carefully to confirm whether a drop-off fee applies to your specific Payless itinerary in Downtown Miami. If the fee was not disclosed during booking but appears at the counter, keep all paperwork and contact Hola Car Rentals support after the hire is complete.