Payless Car Hire
in Columbus

Hola Car Rentals is the only premium partner of the top car hire brands operating in Columbus, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Columbus.

No. With Hola Car Rentals, all costs and charges for your booking in Columbus are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Columbus charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Payless counter in Columbus is located at 4106 International Gateway, Columbus, OH 43219, inside the consolidated car hire facility that serves multiple brands at John Glenn Columbus International Airport (CMH).

After you disembark, follow the purple rental car shuttle signs on the arrivals level to board the airport consolidated car hire shuttle bus. The shuttle takes you directly from the terminal to the hire facility. Once there, proceed to the Payless counter on the first floor. You may be asked to present your flight itinerary for verification. Your vehicle will be waiting on the ready line outside the facility.

Because Payless shares this consolidated facility with other brands, look for the Payless signage on the first floor rather than a dedicated building. Allow extra time for the shuttle journey when planning your collection.

The Payless counter at Columbus Airport (CMH) operates on the following schedule:

• Sunday through Thursday: 8:00 AM to 10:00 PM
• Friday and Saturday: 8:00 AM to 9:00 PM

After-hours vehicle returns are available at the Columbus facility, so you can drop off your car outside of staffed hours. However, if your flight arrives after the counter closes, you will not be able to collect a new Payless hire until the counter reopens.

If your flight is delayed by less than 24 hours from your original collection time, Payless will hold your Columbus reservation. If the delay exceeds 24 hours, contact support as soon as possible, since changes are not guaranteed and the booking may be forfeited without a refund if the hold window passes.

Yes, toll roads exist in Ohio that can affect your Payless hire in Columbus, particularly if you plan to travel beyond the city.

The main toll road is the Ohio Turnpike (I-76, I-80, I-90), a 241-mile east-west route connecting Indiana to Pennsylvania and passing near Toledo, Cleveland, and Akron. Tolls are collected electronically via E-ZPass or by cash and credit card at plazas. Typical passenger vehicle rates for a full crossing are approximately US$19 with E-ZPass or US$27.75 by cash or credit card.

Your Payless hire vehicle in Columbus will come equipped with an electronic toll device. At the counter you can choose between:

• An unlimited toll package, typically US$11 to US$25 per day depending on the programme
• A pay-per-use option, where actual toll charges plus administrative or processing fees are billed to your card after the hire

If you opt out of the hire company programme, you can pay tolls manually at cash or credit plazas where available. Be aware that unpaid tolls result in notices sent to Payless, which then charges the toll amount plus administrative fees to your card. Ohio has no congestion charges or city-centre driving fees in Columbus.

Yes, all bookings made through Hola Car Rentals, including Payless hires in Columbus, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your hire.

This is especially useful if you drive the Ohio Turnpike or any other toll road during your Columbus trip, since toll costs can add up quickly on longer routes across Ohio.

To claim your cashback after returning your Payless vehicle in Columbus:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - Reservation {Your Confirmation Number}
• Attach your Hola Car Rentals confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.

To pick up your Payless hire in Columbus, you must bring the following physical documents:

• Your original, unexpired driving licence in the main driver's name
• A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit authorisation hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight tickets or proof of onward travel

If your driving licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.

All documents presented at the Payless counter in Columbus must be physical originals. Digital copies on a phone or tablet are not accepted. Debit and prepaid cards are not accepted for the security deposit authorisation hold.

Yes, Payless in Columbus charges a young driver surcharge for renters between the ages of 21 and 24. The standard rate for Payless is US$13 per hire day plus applicable taxes, with a maximum charge of US$65 plus taxes for the hire period.

Drivers must be at least 21 years old to hire from Payless in Columbus. Drivers under 25 are also restricted from hiring certain vehicle classes, including full-size sedans, SUVs, minivans, vans, convertibles, luxury, and premium vehicles. Economy, compact, and intermediate categories are generally available to under-25 renters.

Note that for Payless in Columbus, any additional driver must also be at least 25 years old at the time of pickup. If an additional driver is under 25, they may be denied or subject to a separate surcharge depending on location rules.

The young driver surcharge is paid at the counter and is not included in your prepaid rate.

Yes, a major credit card in the main driver's name with the driver's name printed on the card is required to pick up your Payless hire in Columbus. The card is used to place a temporary security hold, not a charge, on your available credit at the time of collection.

For standard vehicles in the United Kingdom, typical security holds range from approximately US$300 to US$400, though the exact amount is set by the Payless counter in Columbus and may vary by vehicle class or season.

• Debit cards are not accepted for the security deposit authorisation hold
• Prepaid or virtual cards are not accepted
• The card must be physically present at the counter with the driver's name printed on it
• Even if you prepaid your booking online, you must still present a physical credit card at the Columbus Payless counter

The hold is released after you return the vehicle, but your bank controls when the credit becomes available again, which can take up to 15 working days. Bringing a backup credit card is recommended in case your primary card is declined.

Yes, you can add an additional driver to your Payless hire in Columbus, but fees and conditions apply.

If your booking confirmation does not show an additional driver as included, Payless in Columbus charges US$13 per hire day plus taxes, with a maximum of US$65 plus taxes for the full hire period. This fee is paid at the counter and is not part of your prepaid rate.

Important conditions for adding a driver at the Payless counter in Columbus:

• The additional driver must be physically present at pickup to show a valid driving licence and sign the hire agreement
• For Payless in Columbus, additional drivers must be at least 25 years old at the time of pickup
• The additional driver must meet the same document requirements as the main driver, including an IDP if their licence uses a non-Latin alphabet
• Only drivers listed on the hire agreement are covered by protections such as CDW and liability cover

If you need to add a driver after pickup, you must visit a Payless branch in person to update the agreement. Remote requests by phone or chat are generally not sufficient.

Most bookings made through Hola Car Rentals, including Payless hires in Columbus, include travel assistance coverage provided by Terrawind Global Protection. This benefit is designed for situations such as a medical emergency or accident while driving in or around Columbus.

Coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit does not apply to customers who are residents of the United Kingdom or Canada. It also does not cover damage to the Payless hire vehicle itself (that is handled by CDW/LDW) or third-party liability to others. Pre-existing medical conditions are excluded. Always review the full terms in your booking confirmation.

The insurance included in your Payless hire in Columbus depends on the rate plan you selected when booking through Hola Car Rentals. Check your booking confirmation for the specific coverages listed.

The two main protections to look for are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Payless hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. CDW and LDW do not cover damage to other vehicles or injuries to other people.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Payless vehicle in Columbus. Some UK states require a minimum level of liability, but not all do. Hola Car Rentals strongly recommends adding supplementary liability cover up to GBP 300,000.

Neither CDW nor LDW covers tyres, undercarriage, roof, or personal belongings. Only drivers listed on the hire agreement are covered. If an incident occurs, notify Payless immediately using the number on your Columbus hire agreement and gather photos, location details, and any police report number.

Payless hires in Columbus follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

At collection, check the fuel gauge with the Payless agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and gauge before leaving the Columbus facility.

When returning your Payless vehicle in Columbus:

• Refuel within approximately 10 miles or 15 km of the return location at 4106 International Gateway so the gauge does not drop below full before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge

If you return the vehicle below the recorded starting level, Payless may charge you for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. Fuel charges are separate from the security deposit authorisation hold.

Yes, one-way hires with Payless in Columbus are possible, but a drop-off fee may apply depending on your return location.

When you search for a one-way hire on the Hola Car Rentals website with a different return city, the system will calculate whether a drop-off fee applies for that specific route. If a fee applies, it will appear under the "To pay at destination" section during checkout and on your booking confirmation. This fee is paid at the Payless counter in Columbus at collection and cannot be prepaid.

General patterns to expect:

• Returning to a different city within Ohio or to another state typically incurs a drop-off fee that varies by distance and vehicle class
• Cross-country or remote routes may carry higher fees or may not be permitted
• Same-city airport to downtown returns often have no drop-off fee

If you need to change your return location after booking, be aware that the route will be re-priced and the drop-off fee may increase. Cross-border one-way hires, such as driving from Columbus into Canada, may be restricted or require prior authorisation from Payless.

Yes, there are a few driving conditions in Columbus worth knowing before you collect your Payless hire.

Downtown Columbus has been converting several historically one-way streets back to two-way traffic. For example, Front Street and Marconi Boulevard were converted to two-way operation around late 2024. If you are accustomed to two-way streets from your home country, this is actually a return to a more familiar layout, but be aware that:

• Signage and lane markings in recently converted areas may still be transitional, so follow posted signs carefully
• Some streets may have temporary lane closures during ongoing conversion work
• Navigation apps may not yet reflect the latest changes, so allow extra time in downtown Columbus

Ohio has no congestion charges, emissions zones, or city-centre driving fees that would affect your Payless hire in Columbus. Fuel prices in Columbus average approximately GBP 2.74 per gallon for regular unleaded, which is slightly below the national average, making refuelling near the Payless return location at 4106 International Gateway relatively affordable.

Standard UK driving rules apply: drive on the right side of the road, observe posted speed limits, and carry your driving licence and hire agreement at all times.