National Car Rental in Toronto

Hola Car Rentals is a premium partner of the leading car rental companies in Toronto, including National, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique National rental experience with complete protection and peace of mind during your trip in Toronto.

No. With Hola Car Rentals, all costs and charges for your National booking in Toronto are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the National counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the National counter in Toronto charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with National to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

National Car Rental at Toronto Pearson Airport (YYZ) is not located inside the terminals. The Car Rental Center is at Viscount Station, next to the ALT Hotel, and you reach it by taking the free LINK Train.

• From Terminal 1: after collecting your luggage, follow signs for the LINK Train and board toward Viscount Station.
• From Terminal 3: follow signs for the LINK Train after baggage claim and take it to Viscount Station.
• The LINK Train runs 24 hours a day, 7 days a week, every 4 to 8 minutes, and the ride takes about 5 minutes.
• Total door-to-counter time is roughly 10 to 15 minutes depending on walking pace and wait time.

Once you exit at Viscount Station, walk to the Car Rental Center and proceed to the National counter. The train is fully accessible for passengers with luggage or mobility needs. Bring your booking confirmation, a physical major credit card in the main driver's name, and your valid driver's license.

To pick up a National rental car in Toronto, you must present the following physical documents at the counter:

• A valid, original driver's license in the main driver's name.
• A physical major credit card with the driver's name printed on the card, used for the security deposit hold.
• A passport or valid government photo ID.
• Your booking confirmation.
• Round-trip flight or cruise tickets if you are visiting from abroad.

If your driver's license is not in English or French and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is required alongside your original license. Even if your license uses a Latin alphabet but is not in English or French, an IDP is strongly recommended for Toronto rentals. The IDP is a translation only and is never valid without the original license. Obtain it in your home country before traveling, as it cannot be issued abroad. All documents must be physical; digital copies are not accepted at the National counter in Toronto.

Yes, a physical major credit card in the main driver's name is required to rent a car with National in Toronto.

At pickup, National places a temporary security hold on your card. For Canada, this hold is typically between CAUS$ 300 and CAUS$ 500, though some Toronto locations may authorize up to CAUS$ 750 depending on the vehicle class and location policies. The hold reduces your available credit until it is released after you return the vehicle, which can take up to 15 business days depending on your bank.

• Debit cards and prepaid cards are not accepted for the security deposit.
• Virtual or digital-only card numbers are not accepted; you must present the physical card.
• The card must have the driver's name printed on it and sufficient available credit to cover the hold.

Even if you prepaid your booking online, you still need to present a physical credit card at the National counter in Toronto. Bringing a backup credit card is recommended in case your primary card is declined.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your National rental in Toronto.

This is especially useful in Toronto because the main toll road in the area is Highway 407 ETR, a fully cashless, all-electronic highway spanning 108 km across the Greater Toronto Area. Tolls on the 407 are billed by license plate photography, and charges can be significant: a 25 km peak-period trip can cost over CAUS$ 30 including the camera charge for vehicles without a transponder.

To claim your Tolls Cashback after returning your National vehicle in Toronto:

• Email [email protected] within 30 days of returning the car.
• Use the subject line: Tolls Cashback, followed by your reservation number.
• Attach your Hola Car Rentals confirmation, the signed rental agreement, and a toll receipt or invoice showing charges paid.

Refunds are issued to your original payment method and typically process within 7 to 10 business days after approval. Late submissions are not accepted.

Highway 407 ETR is the primary toll road in the Toronto area and operates as a fully cashless, all-electronic system. There are no cash booths; tolls are collected by photographing the license plate of every vehicle that uses the highway.

When you drive a National rental car on the 407 in Toronto, the toll agency photographs the plate and bills National, who then charges your credit card for the toll amount plus administrative fees. Toll rates are distance-based and vary by time of day and zone. As a reference, a 25 km peak-period trip can cost over CAUS$ 30 when a camera charge is added for vehicles without a transponder.

National and other major rental brands offer electronic toll programs for Toronto rentals:

• A flat-rate daily pass (typically CAUS$ 10 to CAUS$ 15 per day, often capped per rental period) covers unlimited toll use.
• A pay-per-use option charges actual tolls plus an administrative fee per toll event.
• If you drive the 407 without enrolling in any program, you will still be billed for the toll plus fees after the rental ends.

Note that other major highways in the Toronto area, such as the 401 and the QEW, are toll-free. Only the 407 ETR carries tolls. Review your National rental agreement at pickup to understand which toll program applies.

Renting a National car at Toronto Pearson Airport (YYZ) involves several fees beyond the base rate that are standard for airport locations in Canada.

• Concession recovery fee: approximately CAUS$ 6.50 per day, charged by all brands at YYZ to recover the cost of operating at the airport.
• HST (Harmonized Sales Tax): 13% applied to the total rental cost in Ontario, including the base rate and most fees.
• Vehicle licensing fee: approximately CAUS$ 4.25 per day in some cases.

These charges are standard across all rental brands at Toronto Pearson and are not specific to National. Your booking confirmation will indicate which taxes and fees are included in your prepaid rate and which are due at the counter. If your confirmation shows taxes and fees as included, you should not be billed again for those items at the National counter in Toronto. Off-airport National locations in the Toronto area typically avoid the concession recovery fee, which can make them 20% to 40% less expensive per day compared to the airport location.

Yes, you can add an additional driver to your National rental in Toronto, either as part of your rate or for a fee paid at the counter.

Some Hola Car Rentals rates include one additional driver at no extra cost. Check your booking confirmation for the line that reads additional driver free of charge. If it is not included, National charges CAUS$ 15 per day plus applicable taxes for each additional driver in Toronto.

Requirements for adding a driver at the National counter in Toronto:

• The additional driver must be present at pickup with a valid driver's license.
• If their license is not in English or French, or uses a non-Latin alphabet, an IDP is required.
• The additional driver must meet the minimum age requirements for the rental location.
• Both the main driver and the additional driver must sign the rental agreement.

Only drivers listed on the National rental agreement are covered by protections such as CDW and liability coverage. If someone not listed on the contract drives the vehicle in Toronto, coverage may be void. If you need to add a driver after pickup, visit a National branch to update the agreement.

The insurance included with your National rental in Toronto depends on the rate plan you selected when booking through Hola Car Rentals.

In Canada, provincial law requires every vehicle on the road to carry third-party liability coverage. This statutory liability is included by default when you rent through Hola Car Rentals in Toronto, meaning you have baseline protection for injury or property damage you may cause to others. You can purchase higher supplemental liability limits (LIS/ALI/SLI) if you want additional protection.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the National rental vehicle itself. Whether this is included and what deductible applies depends on your specific rate. Check your booking confirmation for the details.

• CDW/LDW covers damage to the rental car from collisions, theft, and vandalism, subject to any deductible shown on your agreement.
• CDW/LDW does not cover third-party injuries or property damage to others.
• Tires, undercarriage, and roof damage are commonly excluded unless a specific add-on is purchased.

Review your National rental agreement carefully at the Toronto counter before signing to confirm exactly what coverage is active and what deductible applies.

Yes, most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, and this applies to National rentals in Toronto as well. However, this benefit is available only to non-North American customers. Canadian and US residents do not qualify for this coverage.

If you are eligible, the travel assistance included with your Toronto rental typically covers:

• Medical coverage for up to 5 passengers during the trip.
• Legal assistance in the event of a road accident, which can be valuable if you are involved in an incident on Toronto highways such as the 401 or the Gardiner Expressway.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

If you need assistance during your National rental in Toronto, contact Terrawind 24 hours a day, 7 days a week:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. This coverage does not replace CDW/LDW for vehicle damage or liability insurance for third parties.

Yes, one-way rentals with National are possible in Toronto, but a drop-off fee may apply depending on your return location.

When you search for a one-way rental on the Hola Car Rentals website with a different pickup and return location, the system will calculate whether a drop-off fee applies for your specific route. If a fee applies, it will appear on the rate details page under the section labeled to pay at destination before you complete your booking.

• Returning to a different Toronto-area location (for example, airport to downtown) may not incur a drop-off fee.
• Returning to a different city in Ontario or another Canadian province will typically carry a drop-off fee that varies by distance and vehicle class.
• Cross-border one-way rentals (for example, Toronto to a US city) may be restricted or carry higher fees; confirm with National at the counter.

The drop-off fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed during booking. If the fee shown at the National counter in Toronto differs from what your confirmation states, keep all paperwork and contact Hola Car Rentals support after the rental ends.

National car rentals in Toronto follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At pickup, check the fuel gauge with the National agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Toronto counter.

• Refuel within approximately 15 km of the return location so the gauge does not drop before you arrive.
• Keep your final fuel receipt showing the date, time, and station address as proof.
• If you return the vehicle below the recorded level, National will charge you for the fuel shortfall at their refueling rate, which is typically higher than retail pump prices, plus a service fee.

If the vehicle was not full at pickup, ask the National agent in Toronto to record the exact starting level on the agreement. You only need to return it at that same level. For after-hours returns at Toronto Pearson Airport, leave the fuel receipt in the return envelope and keep a photo of the full gauge on your phone.

Yes, there are several local driving characteristics in Toronto that can affect your National rental experience, particularly if you are not familiar with the city.

Toronto has an irregular network of one-way streets in the downtown core that does not follow a strict grid. Streets like Richmond (westbound) and Adelaide (eastbound) form paired one-way arterials, but the overall system is inconsistent and can confuse GPS navigation. Wrong-way turns are a common mistake for first-time visitors.

Highway 401, which passes through Toronto, is one of the busiest highways in North America and features a collector and express lane system. Merging between these lanes requires attention, especially during peak hours.

• The Gardiner Expressway connects downtown Toronto to the airport corridor but has abrupt ends and stub ramps from unbuilt extensions that can mislead navigation apps.
• Black Creek Drive functions like a partial expressway with few intersections but ends abruptly, which surprises drivers expecting a full freeway connection.
• Ontario drives on the right side of the road, the same as the United States.
• There are no congestion charges or emissions zones in Toronto; the only toll road is Highway 407 ETR.

When picking up your National rental in Toronto, ask the counter agent about the best route to your first destination to avoid confusing interchanges.

If you return your National rental car in Toronto later than the agreed drop-off time, additional charges may apply once the grace period has passed.

The standard grace period at most National locations is 30 minutes. If you return the vehicle after that window, National may charge for extra hours or an additional rental day, plus any applicable late fees.

• If you know you will be late, contact National directly or reach out to Hola Car Rentals support as early as possible to discuss options.
• Extending your rental in advance is the best way to avoid late return charges; contact the National location in Toronto or use the manage booking option on your confirmation.
• After-hours returns at Toronto Pearson Airport are available; follow the key-drop instructions provided at the National counter and keep a photo of the vehicle condition and fuel gauge at the time of return.

Note that your liability for the vehicle continues until National officially checks it in, even for after-hours drops. Keep all return documentation until you receive your final receipt confirming the rental is closed.