National Car Hire
in Providence

Hola Car Rentals is the only premium partner of the top car hire brands operating in Providence, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Providence.

No. With Hola Car Rentals, all costs and charges for your booking in Providence are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Providence charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

National car hire is located in the consolidated car hire facility at Providence Green Airport (PVD), at 700 Jefferson Boulevard, Warwick, RI 02886.

After landing, follow signs to baggage claim, take the escalator to the 3rd floor, and proceed through the Skywalk, which connects the terminal to the InterLink facility where the National counter is located. Once there, present your reservation, driver’s licence, and credit card to receive your hire agreement and vehicle keys.

If you are arriving for the first time, look for car hire signage throughout the terminal directing you towards the Skywalk and InterLink building. Allow extra time after landing, especially during busy travel periods, to complete the counter process before driving away from Providence.

To pick up your National hire car in Providence, you must bring the following physical documents:

• A valid, unexpired driver’s licence with a photograph (digital licences are not accepted)
• A major credit card in the main driver’s name, with the driver’s name printed on the physical card, for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation
• Round-trip flight or cruise tickets if you are visiting from outside the United Kingdom

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is required alongside your original licence. The IDP is a translation only and cannot be used alone.

National car hire at Providence follows the same document rules as all major hire partners in the United Kingdom. All documents must be physical originals; no digital copies are accepted at the counter.

Not always, but it depends on your licence. When hiring from National in Providence, an International Driving Permit (IDP) is strongly recommended if your driver’s licence is not in English.

An IDP is required if your licence uses a non-Latin alphabet, such as:

• Arabic
• Chinese or Japanese
• Cyrillic (Russian and similar)

If your licence uses the Latin (Roman) alphabet, even if it is not in English, an IDP is recommended but not strictly mandatory for hiring in Providence. However, carrying one reduces the risk of issues at the National counter.

Important: the IDP is a translation document only. It must always be presented together with your original driver’s licence. It is not a standalone licence and will not be accepted without the original. Obtain your IDP in your home country before travelling, as it cannot be issued to non-UK licence holders once you are in the United States.

Rhode Island uses the E-ZPass electronic toll system on its toll roads, and this applies to drivers hiring from National in Providence or picking up at Providence Green Airport (PVD).

The main toll road affecting most renters is the Newport Bridge (Claiborne Pell Bridge), which connects Newport to Jamestown. Typical costs for a standard passenger car are:

• E-ZPass non-resident rate: US$4.00
• Bill by Mail (no transponder, licence plate capture): US$6.00

Rhode Island's RhodeWorks toll system applies only to heavy trucks at 12 locations on I-95, I-295, I-195, and other routes. Passenger cars pay nothing at those locations.

Your National hire vehicle comes equipped with an electronic toll device. At the Providence counter, you can choose to enrol in a toll programme (typically US$11 to US$25 per day for unlimited use) or pay per use, where actual toll charges plus administrative fees are billed to your card after the hire. If you drive through a cashless toll without enrolling, the hire company will charge the toll amount plus a processing fee.

Rhode Island has no congestion charges or emissions zones.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your National hire in Providence.

This benefit is useful if you cross the Newport Bridge or use other toll roads in Rhode Island or neighbouring states during your hire period.

To claim your cashback after returning the vehicle:

• Email [email protected] within 30 days of returning the car
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the hire agreement signed at the National counter in Providence, and a receipt or statement showing the toll charges paid

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. This benefit does not mean tolls are included in your booking; you still pay tolls normally and claim reimbursement afterwards.

Providence has one of the densest networks of one-way streets of any city in the United States, and this is one of the most important things to know before driving a National hire car there.

Key things to be aware of:

• Many major corridors are one-way only, including Westminster Street, Hartford Avenue, Friendship Street, and Clifford Street
• Some streets are currently being converted from one-way to two-way traffic, such as Dorrance Street and Exchange Terrace, which can create unexpected flow changes
• Olneyville Square and several bridge approaches have complex intersections with double-left-turn risks and informal lane behaviours
• North Main Street has recently received one-way designations in certain sections following safety improvements
• Narrow one-lane one-way streets on the East Side naturally enforce slower speeds

Navigation apps are strongly recommended when driving your National hire in Providence, as the combination of historic one-way streets and ongoing conversions can confuse even experienced drivers. Always follow posted signage, as street direction may differ from what older maps show.

Yes, a physical major credit card in the main driver’s name is required at the National counter in Providence to cover the authorisation hold.

Key requirements for the card:

• Must be a major credit card (Visa, Mastercard, Amex, or similar) with a line of credit, not a debit or prepaid card
• The driver’s name must be printed on the physical card
• The card must be presented physically at the counter; digital wallets and virtual card numbers are not accepted
• You must have sufficient available credit to cover the hold, which is typically US$300 to US$400 for standard vehicles in the United Kingdom

The hold is a temporary authorisation, not a charge. It reduces your available credit until the hire is closed and your bank releases it, which can take up to 15 business days after you return the vehicle to the National location in Providence.

It is recommended to bring a backup credit card in your name in case your primary card is declined, and to notify your bank of your travel plans to avoid fraud blocks on in-person authorisations.

Yes, picking up a National hire car at Providence Green Airport (PVD) typically includes additional fees that are not part of the base hire rate.

Common airport-related charges at Providence include:

• Airport concession recovery fee (ACRF): typically around 10 to 15% of the base rate, charged by the hire company for operating at the airport
• Customer facility charge (CFC): approximately US$4.50 per hire day, covering the cost of the consolidated hire car facility at 700 Jefferson Boulevard
• Rhode Island state vehicle hire tax: 10% applied statewide at all Providence locations, both airport and off-airport

Renters who pick up at an off-airport National location in the Providence area can avoid the concession and facility fees, which can result in savings of 15 to 30% compared to the airport rate. However, off-airport locations may require a shuttle or additional travel time from the terminal.

Your booking confirmation will show which fees are included in your prepaid rate and which are due at the Providence counter at collection.

Yes, you can add an additional driver to your National hire in Providence, but the additional driver must be present at the counter at the time of pickup with a valid driver’s licence.

For National hires in Providence, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Some Hola Car Rentals rate plans include one additional driver at no extra charge; check your booking confirmation for the line that reads additional driver free of charge.

Requirements for any additional driver:

• Must be physically present at the National counter in Providence at pickup
• Must present a valid, unexpired driver’s licence
• Must meet the minimum age requirements for the hire location
• Must sign the hire agreement

Only drivers listed on the hire agreement are covered by the vehicle’s protections, including CDW and liability cover. Anyone not named on the contract who drives the vehicle may void those protections. If your additional driver’s licence is not in a Latin alphabet, they will also need an International Driving Permit.

Most Hola Car Rentals bookings include travel assistance cover provided by Terrawind Global Protection, and this applies to hires with National in Providence as well. Note that this benefit does not apply to residents of the United Kingdom or Canada.

Coverage typically includes:

• Travel and medical insurance for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you experience an emergency during your National hire in Providence, such as a medical situation or an accident on one of Rhode Island’s highways, contact the assistance line 24 hours a day:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

When you call, provide your full name, your Hola Car Rentals confirmation number, your current location in or around Providence, and a brief description of the situation. This cover is separate from the vehicle’s CDW and liability insurance and does not replace your personal health insurance.

Yes, one-way hires are generally available through National in Providence, allowing you to pick up at one location and return to a different city or airport.

A drop-off fee may apply depending on your route. This fee is set by National and varies based on:

• The distance between the pickup and return locations
• The vehicle class selected
• The specific cities or airports involved
• The dates and season of your hire

When booking a one-way hire from Providence, the drop-off fee will be shown on the rate details page under the section labelled to pay at destination. This fee cannot be prepaid and is paid directly at the National counter in Providence or at the return location.

Common one-way routes from Providence, such as returning to Boston Logan Airport or another nearby city, may or may not carry a fee depending on the route. Always check the booking details page before confirming your reservation to see whether a drop-off fee applies to your specific itinerary.

Yes, drivers under 25 hiring from National in Providence are subject to a young driver surcharge. National charges US$15 per day plus applicable taxes for renters aged 21 to 24.

Additional restrictions apply for younger renters in Providence:

• The minimum age to hire from National in Providence is generally 21
• Certain vehicle classes are restricted to drivers aged 25 and older, including full-size vehicles, SUVs, minivans, premium, and luxury categories
• Drivers aged 21 to 24 are typically limited to economy, compact, intermediate, and compact SUV categories

Rhode Island is not one of the states (such as New York or Michigan) that legally requires hires to drivers aged 18 and older, so the standard National policy of 21 as the minimum applies at Providence locations.

The young driver surcharge is paid at the National counter in Providence at the time of pickup and is not included in the prepaid booking total. Budget for this additional daily fee when planning your hire.

National hires in Providence follow a full-to-full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to follow for a smooth fuel return in Providence:

• At pickup, verify the fuel gauge with the National agent and confirm the starting level is recorded on your hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the return location before dropping off the vehicle
• Keep your final fuel receipt showing the date, time, and station address
• Show the full gauge to the agent at the National return location in Providence

If you return the vehicle below the recorded starting level, National will charge you for the fuel shortfall at their refuelling rate, which is typically higher than the pump price, plus a service fee.

For after-hours returns at the Providence location, leave your fuel receipt in the return envelope and keep a photo of the full gauge on your phone as documentation in case any dispute arises.