National Car Hire
in Oakland

Hola Car Rentals is the only premium partner of the top car hire brands operating in Oakland, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Oakland.

No. With Hola Car Rentals, all costs and charges for your booking in Oakland are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Oakland charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

National car hire at Oakland International Airport (OAK) is located at the consolidated Rental Car Centre at 7600 Earhart Road, Oakland, CA 94621. The counter is not inside the terminal buildings.

To reach the National counter from the terminals:

• From Terminal 1 (Gates 1 to 17): exit baggage claim and go to the third kerb, island 3A or 3G, to board the Rental Car Centre shuttle
• From Terminal 2 (Gates 20 to 32): go to the second or third kerb, island 3D
• Shuttles are white buses branded "Rental Car Centre" and run every 7 to 10 minutes during peak hours, taking approximately 5 to 7 minutes to cover the 1.5 miles to the centre
• Between 1:30 AM and 4:30 AM, shuttles operate on demand

Once at the Rental Car Centre, check the directory board to locate the National counter. The centre is open 24 hours a day. National counter hours are typically 7 AM to 10:30 PM on weekends and until midnight on weekdays, so confirm your pickup time against those hours when booking.

Allow 30 to 45 minutes from the time you land to the time you drive away: roughly 10 to 15 minutes for deplaning and baggage, 5 to 7 minutes on the shuttle, and 15 to 20 minutes at the counter for paperwork and vehicle inspection.

California uses the FasTrak electronic toll system on all toll roads and bridges near Oakland, including the Bay Bridge connecting Oakland to San Francisco. All tolling is fully cashless, meaning there are no cash lanes at any of these facilities.

Your National hire vehicle at Oakland will include an electronic toll device or plate-based billing system. At the counter you have two options:

• Unlimited toll package: a fixed daily fee of approximately US$11 to US$25 per day, covering all toll usage during the hire period
• Pay per use: the hire company charges you the actual toll amounts plus daily or administrative processing fees, billed to your card after the hire ends, sometimes weeks later

Common toll costs near Oakland include approximately US$8.50 per crossing on the Bay Bridge (westbound, FasTrak rate) and US$9.75 on the Golden Gate Bridge (southbound, FasTrak rate). Rates increase incrementally through 2030.

If you prefer to manage tolls yourself, you can opt out of the hire company programme at the National counter and pay directly through the FasTrak website or app. If you use your own FasTrak transponder, inform the National counter agent so they can deactivate the vehicle's default device and prevent duplicate charges.

Hola Car Rentals includes Tolls Cashback on all bookings: you can recover up to 5% of your total booking value for tolls paid during your Oakland hire. Submit your claim within 30 days of returning the vehicle.

To collect your National hire car in Oakland, you must bring the following physical documents to the counter:

• Your original, unexpired driver’s licence in the main driver’s name
• A physical major credit card with the driver’s name printed on the card, in the main driver’s name, for the security deposit hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, for example if it is in Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is required alongside your original licence. The IDP is a translation only and is not valid without the original licence.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the National counter in Oakland or at any other hire counter.

Debit cards and prepaid cards are not accepted for the security deposit hold. Make sure your credit card has sufficient available credit to cover the hold, which is typically US$300 to US$400 for standard vehicles in the United Kingdom.

Yes, Hola Car Rentals includes Tolls Cashback on all bookings, including National hires in Oakland, where Bay Area bridge tolls and FasTrak express lane charges are common costs during a hire.

The benefit works as follows: after you return the vehicle, you can claim back up to 5% of your total Hola Car Rentals booking value for tolls you paid during the hire period. For example, if your booking total is US$600, the maximum cashback is US$30. If you paid US$18 in tolls, you receive US$18 back. If you paid US$50, you receive the US$30 cap.

To claim your cashback after your Oakland hire:

• Email [email protected] within 30 days of returning the National vehicle
• Use the subject line: Tolls Cashback, followed by your reservation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid during the hire

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted. This benefit does not mean tolls are included in your booking; you still pay tolls normally and claim reimbursement afterwards.

Yes, a physical major credit card in the main driver’s name is required to collect a National hire car in Oakland. The card must have the driver’s name printed on it and must be presented in person at the Rental Car Centre counter.

The credit card is used to place a temporary security hold on your available credit. For standard vehicles in the United Kingdom, this hold is typically US$300 to US$400. The hold is not a charge; it is released after you return the vehicle, though your bank may take up to 15 business days to reflect the release.

Important points to keep in mind:

• Debit cards and prepaid cards are not accepted for the deposit hold at the National counter in Oakland
• Digital wallets, virtual card numbers, and single-use cards are also not accepted
• Even if you prepaid your booking online, you must still present a physical credit card at pickup
• The card must belong to the main driver; a third party’s card is not permitted

Bring a backup credit card in your own name in case your primary card is declined. If your bank uses fraud controls, set a travel notice before arriving in Oakland to avoid an authorisation being blocked at the counter.

Yes, you can add an additional driver to your National hire in Oakland, but the additional driver must be present in person at the Rental Car Centre counter at 7600 Earhart Road at the time of pickup.

Requirements for adding an additional driver:

• The additional driver must bring their original, valid driver’s licence
• They must meet the minimum age requirements for the hire
• If their licence is not in a Latin (Roman) alphabet, an International Driving Permit is also required
• Both the main driver and the additional driver must sign the hire agreement

Regarding fees, National charges US$15 per day plus applicable taxes for additional drivers who are not included in your rate. Check your booking confirmation to see whether your rate already includes one additional driver at no extra cost. If it does, that benefit applies only to the first additional driver; any further drivers will incur the daily fee.

Note that for National in Oakland, a spouse or domestic partner who meets all licence and age requirements is typically added as an authorised driver at no charge, but confirm this at the counter. Only drivers listed on the hire agreement are covered by the vehicle's protections, so never allow an unlisted person to drive the car.

Yes, drivers under 25 years old are subject to a young driver surcharge when hiring a National in Oakland. The standard minimum age to hire without a surcharge in the United Kingdom is 25.

For National in Oakland, drivers aged 21 to 24 can hire but will pay an additional daily fee of US$15 per day plus applicable taxes on top of the base hire rate. This fee is paid at the counter and is not included in your prepaid booking total.

Additional restrictions that apply to under-25 renters at National in Oakland:

• Many vehicle classes are restricted to drivers aged 25 and older, including full-size vehicles, SUVs, minivans, luxury, premium, and convertible categories
• Eligible classes for younger drivers are typically economy, compact, intermediate, and compact SUV
• The young driver surcharge applies to the main driver; additional drivers aged 21 to 24 may also incur the fee

California is not one of the states (such as New York or Michigan) that legally requires rentals to drivers aged 18 and older, so the standard National policy applies in Oakland. Drivers under 21 are generally not permitted to hire. Always verify the exact surcharge amount and class restrictions on your booking confirmation before arriving at the Oakland Rental Car Centre.

National car hire in Oakland follows a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow to avoid fuel charges on your Oakland hire:

• At pickup, check the fuel gauge with the National agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the Oakland Rental Car Centre return location before dropping off the vehicle
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns, leave the receipt in the return envelope and keep a photo of the full gauge

If you return the vehicle below the recorded starting level, National may charge you for the fuel shortfall at the partner's refuelling rate, which is typically higher than the retail pump price, plus an administrative service fee.

Ask the National agent at the Oakland counter for the nearest petrol station to the return location at 7600 Earhart Road. You can also use a navigation app to find stations close to the Rental Car Centre before you make your final approach to the return area.

Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, which can help in situations such as a breakdown or accident during your National hire in Oakland or on surrounding Bay Area roads and motorways.

The travel assistance benefit typically covers:

• Medical cover for up to 5 passengers in the event of an accident or non-pre-existing illness
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you need assistance during your Oakland hire, contact Terrawind 24 hours a day at the number shown on your booking confirmation, or reach them via WhatsApp at +1 208 910 1001 or by email at [email protected]. Have your Hola Car Rentals confirmation number ready when you call.

Important limitations to be aware of:

• This benefit does not apply to residents of the United States or Canada
• It does not cover damage to the National hire vehicle itself (that is covered by CDW/LDW)
• It does not cover third-party liability to other vehicles or people (that requires LIS/SLI/ALI cover)
• Pre-existing medical conditions are excluded

Always check your specific booking confirmation for the exact terms and coverage limits that apply to your Oakland hire.

Returning a National hire car at Oakland International Airport requires following specific signage to reach the correct return area at the Rental Car Centre.

Steps for returning your National vehicle in Oakland:

• Do not follow signs for Earhart Road when returning; instead, follow signs for the Rental Car Return entrance on Langley Street
• Drive into the Rental Car Centre return area and follow the National return lane markings
• A National agent will inspect the vehicle and close out your agreement
• After returning the keys, take the free shuttle from the Rental Car Centre back to your terminal; shuttles run 24 hours a day

For after-hours returns at Oakland, options vary by hire company. If the National counter is closed when you return, check your hire agreement for specific key drop instructions. Some locations use a secured gate with a security guard or a designated drop box in the return area. Confirm the after-hours procedure with the National agent at pickup so you are not caught off guard.

Before leaving the vehicle, take a photo of the fuel gauge showing a full tank, the odometer, and the exterior of the car. Keep your final fuel receipt. These records protect you if any post-hire charges appear on your card after the Oakland hire closes.

The insurance and protection options included in your National hire in Oakland depend on the specific rate plan you selected when booking through Hola Car Rentals. Always check your booking confirmation for the exact coverages listed.

Common coverages and what they mean for your Oakland hire:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the National hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people or vehicles while driving in Oakland and surrounding areas. Some UK states require a minimum level of liability; not all do, so check whether your rate includes this

CDW/LDW does not cover damage to other vehicles or injuries to other people; that requires separate liability cover. Neither covers your personal belongings or your own injuries.

What is never included in the hire price:

• Personal accident insurance (PAI) for your own injuries
• Personal effects cover (PEC) for your belongings
• Optional add-ons you accept at the National counter in Oakland

Review the United Kingdom rate plan details in your Hola Car Rentals confirmation (All Inclusive or All Inclusive+) to understand exactly which protections apply to your Oakland booking before you arrive at the counter.

Yes, it is sometimes possible to collect your National hire in Oakland earlier than the scheduled time, but early collection is subject to vehicle availability at the Rental Car Centre on the day of your arrival.

Key points to understand about early collection in Oakland:

• Early collection is not guaranteed; the National counter at the Oakland Rental Car Centre can only accommodate it if a suitable vehicle is available at the time you arrive
• Changing your pickup time before the hire begins may reprice your booking, as rates are tied to the specific dates and times in your reservation
• If you arrive earlier than scheduled without changing your reservation, the hire period still begins at the original time unless the agent adjusts it

If you know in advance that you want an earlier collection, the best approach is to modify your reservation through your Hola Car Rentals booking before travelling to Oakland. This ensures the new time is reflected in your contract and avoids any confusion at the National counter.

The Oakland Rental Car Centre operates 24 hours a day, and National counter hours are typically 7 AM to 10:30 PM on weekends and until midnight on weekdays, so factor those hours into any early collection request.

Yes, one-way hires with National from Oakland to other Californian cities or out-of-state destinations are often available, but a drop-off fee may apply depending on the route, vehicle class, and season.

How one-way fees work for National hires originating in Oakland:

• The drop-off fee is route-specific and is set by National based on the distance between Oakland and the return location, the vehicle class, and demand
• Same-city returns, such as picking up at Oakland Airport and returning to a downtown Oakland location, often carry no drop-off fee
• Longer routes, such as Oakland to Los Angeles or Oakland to Las Vegas, typically include a one-way fee
• Cross-border one-ways, for example from Oakland into Mexico or Canada, may be restricted or require special authorisation from National

The drop-off fee is always shown during the booking process on the Hola Car Rentals checkout page under the "To pay at destination" section. It is not included in your prepaid total and must be paid at the National counter in Oakland at pickup. This fee is not covered by No Extra Charges© unless it was not disclosed during booking.

If you need to change your return location after booking, contact Hola Car Rentals before your Oakland pickup date, as mid-hire route changes must be approved by National and may result in a higher fee or limited availability.