National Car Hire
in Naples

Hola Car Rentals is the only premium partner of the top car hire brands operating in Naples, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Naples.

No. With Hola Car Rentals, all costs and charges for your booking in Naples are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Naples charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The National Car Hire counter in Naples is located at Naples Municipal Airport (APF), 540 Terminal Dr, Naples, FL 34104. This is a smaller regional airport, so the counter is compact and straightforward to find once you enter the terminal.

Note that Southwest Florida International Airport (RSW), located approximately 45 minutes north of Naples in South Fort Myers, is the main international gateway for the region. If your flight arrives at RSW rather than APF, confirm your booking pickup location carefully, as most major brands including National serve both airports but at separate counters. Always match the airport code on your reservation to the correct facility before heading to the counter.

Bring your booking confirmation, a valid driver’s licence, and a major credit card in the main driver’s name with the name printed on the card for the authorisation hold.

To collect your National Car Hire in Naples, you must present the following physical documents at the counter:

• A valid, unexpired driver’s licence (original, not digital) in the main driver’s name
• A major credit card with the driver’s name printed on the card, for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required at the National counter in Naples.

All documents must be physical. Digital copies shown on a phone or tablet are not accepted at the hire desk.

Not always, but it depends on your licence. When hiring from National in Naples, an IDP is mandatory if your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic. In that case, you must carry both your original licence and the IDP together.

If your licence is in English or uses a Latin (Roman) alphabet, an IDP is recommended but not strictly required at the National counter in Naples. However, having one can prevent any issues at the desk.

Important: the IDP is a translation document only. It is not a standalone licence and will not be accepted without your original driver’s licence. Obtain your IDP in your home country before travelling, as it cannot be issued to foreign licence holders once you are in the United States.

Florida's toll roads are almost entirely cashless, and this applies to routes you may use around Naples, including access to I-75 and connections toward Fort Myers or Miami. When you pick up your National Car Hire in Naples, the vehicle will already include an electronic toll device or a plate-based billing system.

At the counter, you typically have two options:

• Unlimited toll package: costs approximately US$11 to US$15 per hire day and covers all tolls during your hire period
• Pay per use: if you decline the package, National will charge you the actual toll amount plus daily or administrative processing fees, billed to your credit card after the hire

If you prefer to use your own visitor toll pass, such as Florida's SunPass, inform the National counter agent at pickup so they can deactivate the vehicle's default device and avoid duplicate charges.

Toll charges can appear on your card days or even weeks after you return the vehicle, as toll agencies process invoices in batches. All bookings through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Naples hire.

Yes, National Car Hire in Naples charges a young driver surcharge for drivers aged 21 to 24. The underage surcharge at the Naples Airport (APF) location is US$25 per day, paid at the desk.

Drivers in this age group are also restricted to certain vehicle classes. At National in Naples, drivers aged 21 to 24 may only hire Economy through Full Size cars, Cargo and Minivans, and Compact, Small, or Standard SUVs with up to 5 passengers. Premium, luxury, and larger vehicle categories are not available to under-25 drivers.

Drivers must be at least 21 years old to hire from National in Naples. Drivers aged 25 and older are not subject to any underage surcharge.

If you are adding an additional driver who is under 25, note that National charges US$15 per day for additional drivers in general, and age restrictions apply to them as well. Confirm all driver ages and fees with the desk agent at pickup.

Yes, you can add an additional driver to your National Car Hire reservation in Naples, either at the time of booking or at the desk during pickup.

The additional driver must be present at the Naples desk to show a valid driver’s licence and sign the hire agreement. They must meet the same document and age requirements as the main driver. If their licence uses a non-Latin alphabet, they will also need an IDP.

For National in Naples, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Some Hola Car Rentals rate plans include one additional driver at no extra cost. Check your booking confirmation for the line that reads "Additional driver free of charge" to see if this applies to your reservation.

Only drivers listed on the hire agreement are covered by the vehicle’s protections such as CDW and liability cover. Never let an unlisted person drive the vehicle, as this can void your cover.

When you collect your National Car Hire in Naples, a temporary authorisation hold will be placed on your credit card. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by vehicle class, hire duration, and the specific Naples location.

The hold is not a charge. It reduces your available credit temporarily and is released after you return the vehicle. Your bank or card issuer controls how quickly the hold disappears from your statement, which can take up to 15 business days after the hire ends.

Important requirements for the deposit at the National desk in Naples:

• A physical, major credit card in the main driver’s name with the name printed on the card
• Sufficient available credit to cover the hold plus any expected charges
• Debit cards, prepaid cards, and virtual cards are not accepted for the security deposit

Bring a backup credit card in case your primary card is declined. If you prepaid your booking online, you are still required to present a physical credit card at the Naples desk for the hold.

Yes, all bookings made through Hola Car Rentals, including National Car Hire reservations in Naples, include Tolls Cashback. This benefit lets you recover up to 5% of your total booking value for tolls paid during your hire.

Florida's roads around Naples are predominantly cashless, and you may encounter toll gantries on I-75 and connecting expressways toward Fort Myers or Miami. Whether you pay through the hire company's toll programme or your own visitor pass, you can submit a claim after your hire ends.

To claim your Tolls Cashback after returning your National vehicle in Naples:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a toll invoice or statement showing charges paid

Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

Yes, one-way hires are possible with National Car Hire in Naples. You can collect your vehicle at the Naples location and return it to a different city or airport, such as Fort Myers (RSW), Miami, or Orlando, provided the route is available and booked in advance.

A one-way drop-off fee may apply depending on the route. This fee is set by National and varies based on the pickup and return locations, the vehicle class, and the season. The fee is not included in your prepaid rate and is paid at the desk.

When booking through Hola Car Rentals, any applicable drop-off fee for your Naples one-way hire will be shown on the rate details page under the "To pay at destination" section before you confirm. Review this carefully so there are no surprises at the Naples desk.

If you change your return location after booking, the hire may be re-priced and the drop-off fee recalculated. Mid-hire route changes must be approved directly by National.

National Car Hire in Naples uses a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid additional charges.

At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Naples desk.

Before returning your National hire in Naples, refuel within approximately 10 miles of the return location so the gauge does not drop below full during the drive back. Keep your fuel receipt as proof, including the date, time, and station address.

If you return the vehicle with less than a full tank, National may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. For after-hours returns at the Naples location, leave your receipt in the return envelope and keep a photo of the full gauge on your phone.

The base National Car Hire rate in Naples does not automatically include full insurance cover. What is included depends on the rate plan you selected when booking.

The main coverages to understand for your Naples hire are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the hire vehicle. A deductible may apply unless your confirmation states zero deductible
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others. Some U.S. states require a minimum level, but not all. Florida does not mandate that hire companies include this by default, so it is strongly recommended to add it

CDW and LDW do not cover third-party liability, your personal injuries, or your belongings. Check your Hola Car Rentals booking confirmation to see exactly which coverages are listed for your Naples reservation before you arrive at the National desk.

If you are unsure what is included, review the rate details in your confirmation or contact Hola Car Rentals support before your pickup date.

If your flight is delayed and you arrive later than your scheduled pickup time at the National desk in Naples, the reservation will generally be held for up to 24 hours from the original pickup time. As long as you arrive within that window and the desk is still open, you should be able to collect your vehicle.

If your delay is less than 24 hours, no action is typically required, but make sure you arrive during the desk's operating hours at the Naples location. Arriving after hours when the desk is closed may mean you cannot collect the vehicle until the next business day.

If your delay exceeds 24 hours, contact Hola Car Rentals as soon as possible:

• WhatsApp: +1 (786) 999-8312
• Email: [email protected]

Changes in this situation are not guaranteed, but the team will assist you as much as possible. Bookings not collected within 24 hours of the original pickup may be forfeited without a refund, so early contact is important when hiring from National in Naples.

Most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, and this applies to National Car Hire reservations in Naples as well. However, this benefit is available only to travellers who are not residents of the United States or Canada. If you are a U.S. or Canadian resident, this cover does not apply to your Naples hire.

For eligible travellers, the travel assistance typically covers:

• Medical cover for up to 5 passengers in case of accident or non-pre-existing illness
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This cover does not include damage to the National hire vehicle itself (that is CDW/LDW) or liability to third parties (that is LIS/ALI/SLI). If you experience a medical emergency or accident during your Naples trip, contact the assistance line first before incurring expenses:

• Phone: +1 888 980 9992 (toll-free, 24/7)
• WhatsApp: +1 208 910 1001

Check your Hola Car Rentals booking confirmation for the exact terms and coverage limits that apply to your Naples reservation.