National Car Hire
in Hawaii

Hola Car Rentals is the only premium partner of the top car hire brands operating in Hawaii, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Hawaii.

No. With Hola Car Rentals, all costs and charges for your booking in Hawaii are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Hawaii charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

No, there are no toll roads in Hawaii. The islands have no tolled highways, bridges, or tunnels, so you will not encounter any toll booths, cashless toll systems, or transponder requirements during your National car hire in Hawaii.

This means you do not need to worry about toll programmes, daily toll pass fees, or post-hire toll charges that are common in mainland states like Florida, Texas, or New York. Driving between Honolulu, Kahului, Kona, Hilo, and Lihue involves no toll costs whatsoever.

While Hawaii has no tolls, your booking through Hola Car Rentals still includes Tolls Cashback, which can be useful if you ever hire in a toll-heavy region in the future. For this Hawaii hire specifically, no toll-related action is required before, during, or after your trip.

At Honolulu International Airport (HNL), National car hire operates from the Consolidated Rental Car facility (CONRAC). After collecting your baggage, follow the signs to Rental Car Services and take the shuttle from the designated curb stops: Terminal 1 across from baggage claims 8 and 9, or Terminal 2 from claim 18.

The shuttle drops you at the Rental Car Centre, where National is located on the second floor. Present your driving licence and credit card at the counter to complete your collection.

If you are a National Emerald Club member, you may be eligible to use the Emerald Aisle at HNL, which allows you to bypass the counter, go directly to the designated aisle, select any available vehicle, and drive out. After-hours key drop boxes are also available at HNL for returns outside counter hours in Hawaii.

National Emerald Club members can use the Emerald Aisle self-pickup service at select Hawaii airports, including Honolulu (HNL), Kahului (OGG), and Lihue (LIH). This service lets you skip the counter entirely.

Here is how it works at these Hawaii locations:

• After arriving at the Rental Car Centre or designated National area, proceed directly to the Emerald Aisle without stopping at the counter.
• Choose any available vehicle in the aisle.
• Drive to the exit booth, where your reservation details are confirmed and you proceed.

At OGG and LIH, National also offers Drop and Go for quick returns, so you can leave the vehicle in the designated area without waiting for an agent. Non-Emerald Club members at these Hawaii airports must visit the National counter to complete the standard collection process with a valid driving licence and credit card.

Yes, all Hola Car Rentals bookings include Tolls Cashback, even for a National car hire in Hawaii. Because Hawaii has no toll roads, you will not accumulate any toll charges during your time on the islands.

However, the Tolls Cashback benefit remains part of your booking and is worth knowing about for future hires in toll-heavy destinations. If you ever drive through a tolled area during a different hire period, you can claim up to 5% of your total booking value back for tolls paid.

To claim Tolls Cashback on an eligible hire, email [email protected] within 30 days of returning the vehicle and include:

• Your Hola Car Rentals reservation confirmation
• A copy of the hire agreement signed at collection
• A receipt or statement showing toll charges paid

Refunds are processed to the original payment method within 7 to 10 working days after approval. For your Hawaii hire with National, no toll claim is needed since no tolls apply.

To pick up your National hire car in Hawaii, you must present the following physical documents at the counter:

• A valid, original driving licence in the main driver’s name (not a digital copy)
• A major credit card with the driver’s name printed on the card, used for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driving licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is required alongside your original licence. The IDP is a translation only and cannot be used without the original licence.

Visitors from many countries can drive in Hawaii on a valid foreign licence, but obtaining an IDP before travelling is strongly recommended if your licence is not in English. All documents must be physical originals; digital versions are not accepted at the National counter in Hawaii.

Hawaii imposes some of the highest hire car taxes and surcharges in the United States, and these apply equally to all brands including National. You should Budget for these fees on top of your base rate.

Common charges you may see at collection or on your final bill for a National hire in Hawaii include:

• General Excise Tax (GET): currently 4.5% on purchases in Hawaii
• Rental Motor Vehicle Surcharge Tax: varies by island, with proposed additions of US$3 per day on Maui and Kauai and US$5 per day on Oahu and the Big Island for highway projects
• Airport Concession Recovery Fee (ACRF): typically 10% to 15% of the base rate at airport locations such as HNL, OGG, KOA, and LIH
• Customer Facility Charge (CFC) and Vehicle Licensing fees

Total add-ons can exceed 35% of the base rate in some Hawaii locations. If your booking confirmation shows taxes and surcharges as included, you should not be billed again at the National counter. If unexpected charges appear, keep all paperwork and contact support after your hire ends.

For a National hire in Hawaii, the authorisation hold is a temporary hold placed on your credit card at collection, not an actual charge. Typical holds for standard vehicles at U.S. locations range from US$300 to US$400, though the exact amount can vary based on the vehicle class, the specific Hawaii location (HNL, OGG, KOA, LIH, or ITO), and the season.

To prepare for the deposit at your National counter in Hawaii:

• Bring a physical major credit card with your name printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted for the hold.
• Ensure your card has sufficient available credit to cover the hold plus any expected charges.
• Notify your bank of your travel to Hawaii to prevent fraud blocks on the authorisation.
• Bring a backup credit card in case your primary card is declined.

After you return the vehicle, the hold is released. Your bank controls how quickly it appears back on your available credit, which can take up to 15 working days.

Yes, most Hola Car Rentals bookings include Travel Assistance provided by Terrawind Global Protection, and this benefit applies to your National hire in Hawaii. However, this cover is available only to non-North American customers. Residents of the United States and Canada do not qualify for this benefit.

If you are eligible, Travel Assistance covers scenarios that could arise during your Hawaii hire, such as a medical emergency on a remote stretch of road on the Big Island or a flight cancellation affecting your return. Core benefits typically include:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in case of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To get help 24 hours a day, call +1 888 980 9992 (toll-free) or contact Terrawind via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready. This cover does not replace CDW/LDW for damage to the vehicle itself.

One-way hires with National between different Hawaii islands are generally not available because vehicles cannot be driven between islands. Each island is a separate landmass, so a car hired on Oahu at HNL cannot be physically driven to Maui, Kauai, or the Big Island.

However, one-way hires within the same island may be possible in some cases. For example, on the Big Island you could potentially pick up at Kona International Airport (KOA) and return at Hilo International Airport (ITO), or vice versa. A drop-off fee may apply for such routes and will be shown in the booking details under the section listing charges due at the destination.

National operates at 7 locations across Hawaii, including HNL, OGG, KOA, ITO, and LIH, as well as resort locations at Sheraton Kaanapali in Lahaina and Hilton Waikoloa Village in Waikoloa. If you need a car on a different island, you would need to book a separate National hire for that island. Always confirm one-way availability and any applicable fees during the booking process.

The minimum age to hire a National in Hawaii without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire but will be charged a daily young-driver surcharge at the National counter in Hawaii. The fee for Alamo, National, and Enterprise is US$15 per day plus applicable taxes.

Additional restrictions for under-25s in Hawaii include:

• Many vehicle classes are restricted to drivers 25 and older, including full-size, SUV, premium, luxury, minivan, and convertible categories.
• Drivers aged 21 to 24 are typically limited to economy, compact, and intermediate vehicle classes.
• A valid driving licence and a major credit card in the renter’s name are still required regardless of age.

Hawaii does not have the same state-law exceptions as New York or Michigan, so the standard National policy applies. If you are under 25 and planning a National hire in Hawaii, factor the daily surcharge into your Budget and select an eligible vehicle class when booking.

National car hires in Hawaii follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

To avoid fuel fees at your Hawaii National location:

• Check the fuel gauge with the agent at collection and confirm the starting level is recorded on the hire agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge at collection.
• Refuel within approximately 10 miles of the return location (HNL, OGG, KOA, LIH, or ITO) so the gauge does not drop before you arrive.
• Keep your final fuel receipt showing the date, time, and station address.
• For after-hours returns at HNL, OGG, or LIH, leave the receipt in the key drop envelope and keep a photo of the full gauge.

If you return the vehicle below the recorded starting level, National may charge you for the fuel shortfall at their refuelling rate, which is typically higher than retail pump prices, plus a service fee. Some counter locations in Hawaii may offer a prepaid fuel option; if you accept it, any unused fuel is generally non-refundable.

Yes, you can add an additional driver to your National hire in Hawaii, either as part of your rate or by paying a fee at the counter.

For National, Alamo, and Enterprise in Hawaii, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Check your booking confirmation for a line stating additional driver is included, which would waive this fee for one extra driver.

Requirements for adding a driver at the National counter in Hawaii:

• The additional driver must be present at collection with a valid driving licence.
• If their licence is not in English or uses a non-Latin alphabet, an International Driving Permit is also required.
• Both the main driver and the additional driver must sign the hire agreement.
• The additional driver must meet the minimum age requirements. Drivers aged 21 to 24 may be subject to a young-driver surcharge.

Only drivers listed on the National hire agreement in Hawaii are covered by the vehicle’s protections. Anyone not named on the contract who drives the car may void coverage and result in additional charges.

For a National hire in Hawaii, two main types of cover are worth understanding before you pick up the vehicle.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) covers damage to the hire vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero. CDW/LDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the National vehicle in Hawaii. Some U.S. states require hire companies to include minimum liability cover, but not all do. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your hire for adequate protection on Hawaii roads.

Common exclusions to be aware of:

• Prohibited use such as off-road driving, racing, or driving under the influence voids both CDW and liability cover.
• Only drivers named on the National hire agreement in Hawaii are covered.
• Tires, undercarriage, and roof damage are often excluded from standard CDW.

Review your booking confirmation to confirm which covers are included in your rate before arriving at the National counter in Hawaii.