National Car Hire
in Dulles

Hola Car Rentals is the only premium partner of the top car hire brands operating in Dulles, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Dulles.

No. With Hola Car Rentals, all costs and charges for your booking in Dulles are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Dulles charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

After landing at Dulles International Airport (IAD), exit baggage claim and follow the Ground Transportation signs down the ramp to Doors 2 or 4 and Curb 2C or 2D. There you will find the shared shuttle stop for National, Enterprise, and Alamo.

The shuttle runs every 5 to 10 minutes, 24 hours a day, and displays National branding. It takes you directly to the consolidated hire facility at 23430 Autopilot Dr, Dulles, VA 20166, where the National counter is located alongside Enterprise and Alamo.

Once at the facility, you can check in at the National counter, use the Emerald Aisle for a faster pickup if you are an enrolled member, or take advantage of the Drop and Go service. From the moment you reach Curb 2C or 2D, plan for roughly 20 to 45 minutes total before you are driving away, depending on shuttle wait times and counter queues.

To collect your National hire car at Dulles, you must bring the following physical documents:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the physical card, for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or issued by an EU or EEA country, an IDP is recommended but not strictly required.

All documents must be physical originals. Digital copies shown on a phone are not accepted at the National counter at Dulles. Bring a backup credit card in your name in case your primary card is declined during the deposit authorisation.

Dulles Airport sits along the Dulles Toll Road (VA-267), one of the most commonly used routes in the area. This road and nearby facilities such as the 495 Express Lanes operate as fully cashless, all-electronic toll systems. There are no cash booths. Vehicles are billed by transponder or by licence plate camera.

Typical toll costs for common routes near Dulles include:

• Dulles Toll Road or Greenway (full length to or from IAD): approximately US$5.75 to US$6.25 one way
• 495 Express Lanes (Virginia side, dynamic pricing): approximately US$4 to US$20 per segment during peak hours
• Wilson Bridge (I-95/I-495): approximately US$6 to US$8 per crossing

Your National hire vehicle at Dulles comes equipped for electronic tolling. At the counter you can choose an unlimited toll package (approximately US$11 to US$25 per day) or a pay-per-use option, which adds a daily processing fee of approximately US$4.95 to US$5.35 on days you use a toll road, plus the actual toll amount billed at the video rate. If you drive a toll road without enrolling, National will automatically enrol you in pay-per-use billing.

Toll charges may appear on your card days or even weeks after the hire ends, as toll agencies process invoices in batches.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your National hire at Dulles.

Given that the Dulles Toll Road (VA-267) and nearby express lanes are fully cashless and unavoidable on many routes from IAD, this benefit can meaningfully offset your toll costs.

To claim your cashback:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the hire agreement signed at the National counter at Dulles, and a receipt or statement showing the toll charges paid
• Include your full name, travel dates, and the last 4 digits of the card used for your booking

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted. This benefit does not mean tolls are prepaid; you still pay them normally during the hire and claim reimbursement afterwards.

Hiring from National at Dulles International Airport (IAD) involves several fees beyond the base rate. These are standard for airport hires in Virginia and are separate from your prepaid rate unless your confirmation explicitly states they are included.

• Airport Concession Recovery Fee: approximately 10 to 12% of the base rate, covering the cost of operating at IAD including shuttle services
• Customer Facility Charge (CFC): GBP 4.50 per hire day, capped at GBP 22.50 per hire, funding terminal and facility improvements at Dulles
• Virginia state sales tax on hires: 6% base rate, with potential county-level additions
• Additional driver fee: GBP 15 per day for National at Dulles, with no stated cap for this brand family

These fees are due at the National counter at Dulles at the time of pickup. Review your booking confirmation carefully to see which items are listed as included and which appear under the total to pay at destination section. If a fee appears at the counter that was not disclosed on your confirmation, document it and contact support after the hire ends.

It depends on your licence. For your National hire at Dulles, an International Driving Permit (IDP) is mandatory if your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. In that case, you must carry both the IDP and your original licence at all times.

If your licence is in English or issued by an EU or EEA country, an IDP is recommended but not strictly required at the Dulles counter. However, having one avoids any ambiguity with the National agent.

Important points to keep in mind:

• The IDP is a translation document only and is invalid without your original licence
• You must obtain the IDP in your home country before travelling; it cannot be issued to you in the United States
• All documents presented at the National counter at Dulles must be physical originals, not digital copies

If you are unsure whether your licence qualifies, obtain an IDP before your trip to avoid any risk of being refused the vehicle at pickup.

Returning your National hire at Dulles is straightforward. Follow the airport signs for Hire Vehicle Return, which will direct you to Autopilot Drive and the consolidated facility at 23430 Autopilot Dr, Dulles, VA 20166. Park in the designated National or Enterprise return lanes.

If the counter is staffed, an agent will check the vehicle and close your contract. For after-hours returns, place your keys in the drop box located near the National and Enterprise booth. Shuttles run 24 hours a day from the facility back to the IAD terminal, so you will not be stranded regardless of your return time.

Before returning, make sure to:

• Refuel within approximately 10 miles of the Dulles facility to comply with the full-to-full fuel policy
• Take a photo of the fuel gauge and odometer as evidence
• Keep your fuel receipt showing the date, time, and station address
• Remove all personal belongings from the vehicle

If you return after hours, leave the fuel receipt in the key envelope and keep a photo for your records. Toll charges may still appear on your card days or weeks after the hire ends, as the Dulles area uses all-electronic cashless tolling on routes like the Dulles Toll Road.

When you pick up your National hire at Dulles, the counter will place a temporary authorisation hold on your credit card. For standard vehicles in the United Kingdom, this hold is typically in the range of US$300 to US$400, though the exact amount varies by vehicle class, hire duration, and the specific National location at Dulles.

Key things to know about the deposit hold:

• It is a temporary authorisation, not a charge, but it reduces your available credit until released
• Only a physical, major credit card in the main driver’s name with the name printed on the card is accepted; debit cards, prepaid cards, and virtual cards are not accepted at the National counter at Dulles
• After you return the vehicle, the hold is released, but your bank controls when it appears back on your account, which can take up to 15 business days
• Premium or speciality vehicle classes may carry higher hold amounts

To avoid issues at the Dulles counter, notify your bank of your travel plans in advance, confirm your card is enabled for in-person transactions in the United Kingdom, and bring a backup credit card in your name in case your primary card is declined.

Most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection. This benefit is relevant for your National hire at Dulles, particularly given the area's busy motorway interchanges and express lanes where incidents can occur far from urban services.

Coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This coverage does not apply to residents of the United States or Canada. If you are visiting Dulles from outside North America, check your booking confirmation for the exact terms and limits that apply to your itinerary.

To reach assistance 24 hours a day, 7 days a week:

• Call: +1 888 980 9992 (toll-free or collect)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. This travel assistance does not cover damage to the National hire vehicle itself; that is handled separately by CDW or LDW cover.

Yes, you can add an additional driver to your National hire at Dulles, and the process must be completed at the counter during pickup.

For National at Dulles, the additional driver fee is GBP 15 per day when not included in your rate. Some Hola Car Rentals rate plans include one additional driver at no extra cost; check your booking confirmation for the line that reads additional driver free of charge.

Requirements for adding a driver at the Dulles counter:

• The additional driver must be physically present at pickup
• They must present a valid driver’s licence and any required IDP if their licence uses a non-Latin alphabet
• They must meet the minimum age requirements for the hire location
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the National hire agreement at Dulles are covered by the vehicle’s protections such as CDW and liability cover. If someone drives who is not named on the contract, cover may be void. If you need to add a driver after pickup, you must visit a National branch to update the agreement.

Yes, a young driver surcharge applies to drivers aged 21 to 24 at National in Dulles. Virginia follows the standard UK policy where the minimum age to hire without a surcharge is 25.

Drivers aged 21 to 24 can hire from National at Dulles but should expect:

• A daily young-hire surcharge added at the counter, in addition to the base rate and standard Dulles airport fees
• Restrictions on certain vehicle classes; economy, compact, and intermediate categories are typically available, while premium, full-size SUV, luxury, minivan, and convertible classes are generally restricted to drivers aged 25 and older

Drivers under 21 are not eligible to hire from National at Dulles under standard policy.

If you are aged 21 to 24 and from Latin America or the Caribbean, certain Hola Car Rentals rates fulfilled by Avis or Budget (not National) may waive the underage fee. That exception does not apply to National at Dulles. Always confirm your eligibility and vehicle class availability before booking to avoid surprises at the Dulles counter.

Yes, one-way hires are possible with National at Dulles, allowing you to pick up at IAD and return the vehicle at a different location, such as Reagan National (DCA) or another city.

A drop-off fee may apply depending on the route. Key things to know:

• The drop-off fee is route-specific and varies by distance, vehicle class, and season
• It is not included in your prepaid rate and will appear under the total to pay at destination section during checkout on the Hola Car Rentals website
• If no drop-off fee is shown during booking, none applies to your specific route
• Cross-border one-way hires (for example, returning to Canada) may be restricted or carry higher fees; confirm with the partner before booking

If you change your return location after booking your National hire at Dulles, the rate may be re-priced and a new drop-off fee may apply. Mid-hire route changes must be approved by the National branch. Always verify the drop-off fee on your confirmation before pickup at Dulles to avoid unexpected charges at the counter.

Before driving your National hire away from Dulles, there are several local rules and road characteristics worth knowing.

Speed enforcement is active in the area. Virginia Police use unmarked vehicles and mobile speed cameras on VA-267 (the Dulles Toll Road) and I-66 west of Dulles. Fines begin at US$50 for speeds more than 10 mph over the limit, and enforcement is frequent compared to neighbouring states.

The Dulles Access Road is a dedicated inbound-only road leading directly to IAD with no stopping permitted. It merges into VA-267, which becomes a tolled road. The 495 Express Lanes on the Capital Beltway use dynamic, variable pricing during peak hours, meaning the toll amount changes based on traffic conditions. These are fully cashless; your National hire vehicle handles billing electronically.

Other points to keep in mind:

• Merging on I-495 near Dulles can be aggressive; allow extra space and time when entering the Beltway
• There are no congestion charges or emissions zones in the Dulles or Washington DC area, unlike cities such as London or New York
• Fuel prices in Virginia near Dulles are generally slightly below the UK average

Familiarise yourself with the route from the National facility at 23430 Autopilot Dr before leaving the lot.