Minivan Hire
in Toronto

Hola Car Rentals is a premium partner of the leading car hire companies in Toronto, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Toronto.

No. With Hola Car Rentals, all costs and charges for your booking in Toronto are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Toronto charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

All hire car counters at Toronto Pearson Airport, including minivan hires, are located at the Car Hire Centre at Viscount Station, next to the ALT Hotel. You do not go to a counter inside the terminal itself.

• From Terminal 1 or Terminal 3, follow signs for the LINK Train (also called the Terminal Link train).
• Board the free LINK Train to Viscount Station. The journey takes approximately 5 minutes and trains run every 4 to 8 minutes, 24 hours a day.
• Exit at Viscount Station and walk to the Car Hire Centre.
• Proceed to your hire company's counter, present your documents, and collect your Toronto minivan.

Total door-to-counter time is roughly 10 to 15 minutes depending on walking pace and wait time. The LINK Train is fully accessible for passengers with luggage. Counter hours vary by hire company, so check your booking confirmation for specific hours before you travel.

To collect your minivan hire in Toronto, you must bring the following physical documents to the counter:

• A valid, original driver’s licence in the main driver’s name (not a digital copy).
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold.
• A passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for visitors from abroad).

If your driver’s licence is not in English or French and uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory. For licences in other scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence. Obtain it in your home country before travelling to Toronto, as it cannot be issued abroad.

All documents must be physical. Digital versions shown on a phone or tablet are not accepted at the Toronto minivan hire counter.

Yes, a major credit card is required to hire a minivan in Toronto. The card must be in the main driver’s name with the driver’s name physically printed on the card, and it must be presented in person at the counter.

At pickup, the hire company places a temporary authorisation hold on your card. For minivan hires in Canada, this hold is typically between CA$ 300 and CA$ 750, though the exact amount varies by hire company, location, and vehicle class. The hold reduces your available credit until your bank releases it after the hire ends, which can take up to 15 working days.

• Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the deposit.
• Digital wallets (Apple Pay, Google Pay) are not accepted for the authorisation hold.
• A third party’s card is not accepted, even if they are travelling with you.

It is advisable to bring a backup credit card in your own name in case your primary card is declined. Before travelling to Toronto, notify your bank of the trip to prevent fraud blocks on the in-person authorisation.

Yes, there is one major toll road to be aware of when driving a minivan in Toronto: Highway 407 ETR, a privately operated, fully electronic highway spanning 108 km across the Greater Toronto Area.

• The 407 ETR is 100% cashless. There are no toll booths. Tolls are charged by photographing the licence plate of your minivan.
• Other major highways in the area, including the 401, 400, and QEW, are toll-free.
• GPS navigation may route your minivan onto the 407 ETR by default for speed. Check your route before driving.

Toll costs on the 407 ETR are distance-based and vary by time of day and zone. As a rough example, a 25 km peak-period trip can cost approximately CA$ 30 or more once base tolls, trip charges, and camera charges are added together.

If you drive through the 407 ETR without enrolling in a toll programme, the hire company will be billed automatically and will then charge your credit card for the toll amount plus an administrative fee. To avoid surprises, ask the hire counter about their toll programme options for your Toronto minivan before you drive away. There are no congestion charges or emissions zones in Toronto.

Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Toronto minivan hire.

This is especially useful in Toronto because the 407 ETR toll highway runs across the Greater Toronto Area and charges are billed electronically, sometimes appearing on your statement after the hire has ended.

To claim your Tolls Cashback after returning your minivan in Toronto:

• Email [email protected] within 30 days of returning the vehicle.
• Use the subject line: Tolls Cashback, followed by your reservation number (for example, Tolls Cashback - HOLA1000000).
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid.

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 working days after approval. Submissions received after 30 days are not accepted. This benefit covers toll charges only, not administrative fees, fines, or parking tickets.

When you pick up your minivan hire in Toronto, the hire company places a temporary authorisation hold on your credit card. For Canada, this hold is typically between CA$ 300 and CA$ 750, though the exact amount depends on the hire company, the specific Toronto location, and the vehicle class.

A minivan is a larger vehicle class, so the hold may be at the higher end of the range or above it. The hold is not a charge; it is a temporary reduction in your available credit that is released after you return the vehicle. Your bank controls how quickly the release appears, and it can take up to 15 working days.

• Only a major credit card in the main driver’s name with the name printed on the card is accepted for the deposit.
• Debit cards, prepaid cards, and virtual cards are not accepted.
• Even if you prepaid your Toronto minivan booking online, you must still present a physical credit card at the counter for the hold.

Bring a backup credit card in your own name in case your primary card is declined, and notify your bank before travelling to Toronto to prevent fraud blocks.

Minivan hires in Toronto follow a Full-to-Full fuel policy. You receive the minivan with a full tank and must return it full to avoid fuel charges.

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Toronto hire counter.
• Refuel within approximately 15 km of the return location so the gauge does not drop before you arrive.
• Keep your final fuel receipt showing the date, time, and station address.

If you return the minivan in Toronto with less than a full tank, the hire company may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus a service fee.

Fuel prices in Toronto average around CAD 1.32 per litre, which is below the Canadian national average, so filling up locally before returning your minivan is straightforward and cost-effective. Ask the counter agent at pickup for the nearest fuel stations to the return location.

It depends on your driver’s licence. For a minivan hire in Toronto, visitors can generally drive with a valid foreign licence. However, an International Driving Permit (IDP) is mandatory if your licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script.

If your licence is in a Latin-script language other than English or French, an IDP is strongly recommended, as individual hire companies in Toronto may require one at their discretion.

• The IDP is a translation booklet only. It is not a standalone licence and will not be accepted without your original licence.
• You must obtain the IDP in your home country before travelling to Toronto. It cannot be issued abroad.
• Both documents must be physical originals. Digital copies are not accepted at the Toronto minivan hire counter.

When in doubt, obtain an IDP before your trip. It is a low-cost document that prevents the risk of being turned away at the counter when collecting your Toronto minivan.

Most bookings include travel assistance coverage provided by Terrawind Global Protection at no extra cost. This benefit can be valuable when hiring a minivan in Toronto, where you may be driving on unfamiliar highways such as the 401 or the 407 ETR, or travelling further into Ontario.

Coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers.
• Legal assistance in the event of an accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit does not apply to Canadian or US residents. It is available to travellers from other countries visiting Toronto. It also does not cover damage to the hire minivan itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI). Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.

When hiring a minivan in Toronto, two main types of coverages are worth understanding before you arrive at the counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the minivan itself, including collision, theft, and vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving your Toronto minivan. Under Canadian provincial law, every hire vehicle must carry a minimum level of third-party liability, and this statutory cover is included by default when you hire in Canada. You can purchase higher supplemental limits at the counter if you want additional protection.

• CDW/LDW covers the minivan you are driving.
• LIS/ALI/SLI covers other people and their property.
• Neither covers your personal belongings or your own medical costs.

Review your booking confirmation before arriving in Toronto to confirm which coverages are already included in your rate and what deductibles apply to your minivan hire.

Yes, you can add an additional driver to your minivan hire in Toronto, either as an included benefit or for a daily fee paid at the counter, depending on your rate.

Check your booking confirmation for the line that reads "Additional driver free of charge." If it appears, the first additional driver is included at no extra cost. If it does not appear, fees vary by hire company:

• Avis, Budget, and Payless: approximately US$13 per hire day, capped at US$65.
• Hertz, Thrifty, and Dollar: approximately US$13.50 per hire day, capped at US$189.
• Alamo, National, and Enterprise: approximately US$15 per day.

The additional driver must be present at the Toronto pickup counter with their own valid driver’s licence (and IDP if required). They must sign the hire agreement. Only drivers listed on the agreement are covered by the minivan’s insurance protections. Anyone who drives the Toronto minivan without being named on the contract may void cover.

If you need to add a driver after pickup, visit a branch in person to update the agreement.

Yes, minivan hires in Toronto are available at locations other than Toronto Pearson Airport (YYZ), including downtown Toronto branches operated by partner brands such as Avis, Hertz, Enterprise, Alamo, National, Budget, Dollar, Thrifty, and Payless.

If you pick up your minivan at a downtown Toronto location rather than the airport, you may avoid certain airport concession fees and surcharges that apply to YYZ hires. However, you will need to arrange your own transport from the airport to the city pickup location.

If you pick up at one Toronto location and return to a different one, a one-way or drop-off fee may apply. This fee is route-specific and is shown during the booking process under the "To pay at destination" section. It cannot be prepaid and is paid directly to the hire company at pickup.

• Same-city airport to downtown Toronto: often no drop-off fee.
• Toronto to a different city: a drop-off fee typically applies.

Always confirm the drop-off fee details in your booking confirmation before collecting your Toronto minivan.

If your flight is delayed and you arrive later than your scheduled minivan pickup time in Toronto, hire companies will generally hold your reservation for up to 24 hours from the original pickup time, provided you arrive during the counter's opening hours.

• If your delay is less than 24 hours, your Toronto minivan booking should still be held. Confirm you will arrive while the counter is open, as hours vary by hire company at Viscount Station.
• If your delay exceeds 24 hours, contact Hola Car Rentals as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected]. Changes are not guaranteed but the team will assist where possible.

To reach the Car Hire Centre at Toronto Pearson Airport, take the free LINK Train from Terminal 1 or Terminal 3 to Viscount Station. The train runs 24 hours a day, every 4 to 8 minutes, so it will be available regardless of when you land.

It is always advisable to check your booking confirmation for the specific counter hours of your Toronto minivan hire provider before you travel, so you know the latest time you can arrive and still collect the vehicle.