Minivan Hire
in Ontario

Hola Car Rentals is a premium partner of the leading car hire companies in Ontario, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Ontario.

No. With Hola Car Rentals, all costs and charges for your booking in Ontario are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Ontario charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Minivan hire counters at Toronto Pearson International Airport (YYZ) in Ontario are located inside the terminals for both Terminal 1 and Terminal 3. Brands including Avis, Budget, Enterprise, Hertz, Dollar, Thrifty, National, and Alamo all operate on-site at YYZ.

After clearing customs and collecting your luggage, follow the car hire signs to the hire counter area on Level 1 of the parking garage, accessible from the arrivals level. For Avis specifically, the Preferred booth operates from 06:00 to 24:00 daily; after midnight, proceed to the hire counter on Level 1 of the parking garage.

At the counter, present your driving licence, passport, and a major credit card in the main driver’s name with the name printed on the card. Your booking confirmation will show the exact operating brand for your minivan reservation.

To pick up a minivan hire in Ontario, you must present the following physical documents at the counter:

• A valid, original driving licence in the main driver’s name
• A passport or valid government-issued photo ID
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the security deposit authorisation hold
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors from outside Canada)

If your driving licence is not in English or French and uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and cannot be used without your original licence.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at Ontario hire counters. Debit and prepaid cards are not accepted for the security deposit authorisation hold.

Not always, but it depends on your licence. In Ontario, visitors can generally drive a minivan hire with a valid foreign driving licence. However, an International Driving Permit (IDP) is required if your licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic. If your licence is in a Latin-based script other than English or French, an IDP is strongly recommended even if not strictly mandatory.

The IDP is a translation booklet only. It must always be carried together with your original licence and is not valid as a standalone document. If you think you may need one, obtain it in your home country before travelling to Ontario, as it cannot be issued abroad.

When picking up your minivan in Ontario, present both your original licence and your IDP together at the hire counter.

Highway 407 ETR is the main toll road in Ontario, running 108 km across the Greater Toronto Area. It is a fully cashless, all-electronic highway with no cash booths. Tolls are charged based on distance travelled, with rates varying by time of day, day of the week, and zone.

For a minivan hire without a transponder, the 407 ETR photographs your licence plate and bills the hire company, which then charges your credit card for the toll amount plus an administrative camera charge. A sample 25 km peak-period trip can cost approximately CADUS$ 30.45 in total, including the base toll, a trip charge, and a camera charge.

Weekend and holiday rates for light vehicles in 2026 range from roughly CADUS$ 0.50 to CADUS$ 0.87 per km depending on the zone and time.

Most other major Ontario highways, including the 400, 401, and QEW, are toll-free. Ontario has no congestion charges or emissions zones.

At the counter when picking up your minivan in Ontario, you can opt into the hire company's toll programme, which typically offers a flat daily rate for unlimited 407 ETR use, or pay per use with administrative fees added per toll event. Review the hire agreement carefully before deciding, as enrolling in a flat-rate plan after a single toll use can result in daily charges for the entire hire period.

When picking up a minivan hire in Ontario, the hire company will place a temporary authorisation hold on your credit card at the counter. This is not a charge but reduces your available credit until it is released after you return the vehicle.

For Canada, typical security deposit holds range from approximately CADUS$ 300 to CADUS$ 500, though some Ontario locations may require a hold of up to CADUS$ 750. Minivan hires may attract higher holds than standard economy vehicles due to the vehicle class.

The hold must be placed on a physical, major credit card in the main driver’s name with the name printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit in Ontario.

After you return the minivan, the hold is released. Your bank or card issuer controls how quickly it appears back on your available credit, which can take up to 15 business days. Bring a backup credit card in case your primary card is declined or does not have sufficient available credit.

Yes, all Hola Car Rentals bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your minivan hire in Ontario.

Ontario's main toll road is Highway 407 ETR in the Greater Toronto Area. If you drive on the 407 ETR during your minivan hire, you can submit a claim after returning the vehicle to recover a portion of those toll costs.

To claim your cashback:

• Email [email protected] within 30 days of returning your minivan
• Use the subject line: Tolls Cashback - HOLA[your confirmation number]
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or invoice showing the toll charges paid

The refund is issued to the same payment method used for your original booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. This benefit does not mean tolls are included in your booking; you still pay tolls normally and claim reimbursement afterwards.

Minivan hires in Ontario follow a Full-to-Full fuel policy. You receive the minivan with a full tank and must return it full to avoid fuel charges.

At pickup, check the fuel gauge with the hire agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot.

Before returning your minivan in Ontario, refuel within approximately 15 km of the return location so the gauge does not drop below full during the drive back. Keep your fuel receipt showing the date, time, and station address as proof.

If you return the minivan with less than a full tank, the hire company may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than pump prices, plus a refuelling service fee. For after-hours returns at Ontario locations, leave the receipt in the key drop envelope and keep a photo of the full gauge on your phone.

Yes, when you hire a minivan in Ontario, provincial law requires every vehicle to carry third-party liability insurance, and this statutory liability cover is included by default with your hire in Canada.

This means you are covered for bodily injury and property damage you may cause to other people while driving your minivan in Ontario. However, the default statutory cover may have lower limits than you need. You can purchase supplementary liability insurance (LIS/ALI/SLI) to increase those limits, which is available as an add-on at the counter or through your booking.

Third-party liability is separate from Collision Damage Waiver (CDW/LDW), which covers damage to the hire minivan itself. Pairing both protections gives you cover for the vehicle and for third parties.

Always verify the exact liability limits on your hire agreement when picking up your minivan in Ontario, and confirm that all drivers are listed on the contract, as cover applies only to named drivers.

Yes, drivers under 25 years old may face a young driver surcharge when hiring a minivan in Ontario. The surcharge amount varies by hire brand and location.

General fee structures for Ontario minivan hires include:

• Avis, Budget, and Payless: US$13 per hire day plus taxes, capped at US$65 plus taxes. For these brands, the additional driver must also be at least 25 years old.
• Hertz, Thrifty, and Dollar: US$13.50 per hire day plus taxes, capped at US$189 plus taxes
• Alamo, National, and Enterprise: US$15 per day plus taxes, with no stated cap

These fees are paid at the counter when picking up your minivan in Ontario and are not included in your prepaid booking total. Some locations may have different rules or restrictions for drivers under 25, so confirm the exact surcharge with the hire desk at the time of pickup. All drivers, including young drivers, must present a valid licence and meet the same document requirements.

Yes, you can add an additional driver to your minivan hire in Ontario, either at no cost if your rate includes it or for a daily fee paid at the counter.

To add an additional driver to your Ontario minivan hire:

• Check your booking confirmation for the line "Additional driver free of charge" to see if it is already included
• The additional driver must be present at the pickup counter in Ontario with a valid driving licence and any required IDP
• Both the main driver and the additional driver must sign the hire agreement
• Confirm the additional driver’s name appears on your printed contract before leaving

If the additional driver is not included in your rate, fees apply per day. Only drivers listed on the hire agreement are covered by protections such as CDW/LDW and liability insurance. If someone drives your minivan in Ontario who is not named on the contract, cover may be void and additional charges may apply.

Yes, after-hours returns are available at major Ontario hire locations, including Toronto Pearson Airport (YYZ). At YYZ, the standard return area is on Level 1 of the parking garage in the car hire section, accessible from the arrivals level of the terminals.

For after-hours minivan returns in Ontario:

• Follow signs to the car hire return area on Level 1 of the parking garage at YYZ
• Use the key drop box provided by your hire brand (for example, Avis offers a key drop after midnight)
• Refuel your minivan within approximately 15 km of the return location before dropping off
• Leave your fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone
• Take photos of the minivan's condition at return as documentation

Note that after-hours returns may mean the vehicle condition is not checked until the next business day. Keep all receipts and photos in case any post-hire charges appear on your card. Your hire agreement will include the specific after-hours instructions and contact number for your brand in Ontario.

Travel assistance is included with most Hola Car Rentals bookings and covers scenarios such as a medical emergency or accident while driving your minivan in Ontario. However, this benefit does not apply to Canadian or US residents. It is designed for visitors travelling internationally.

Coverage provided through Terrawind Global Protection typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you need assistance during your minivan hire in Ontario, contact the provider 24 hours a day, 7 days a week:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

When you call, provide your full name, your Hola Car Rentals confirmation number, your current location in Ontario, and a brief description of the situation. This cover does not replace CDW/LDW for damage to the minivan or third-party liability insurance. Check your booking confirmation for the exact terms and cover limits that apply to your reservation.

Not automatically. Cross-border travel with a minivan hire from Ontario into the United States requires prior authorisation from the hire company. Most standard hire agreements restrict driving the vehicle outside Canada without explicit written permission.

If you plan to drive your Ontario minivan hire into the US, you must:

• Request cross-border permission at the counter when picking up your minivan in Ontario
• Confirm the hire company allows the specific route and vehicle class for cross-border travel
• Ask whether a one-way or drop-off fee applies if you intend to return the minivan at a US location
• Verify that your CDW/LDW and liability cover remain valid across the border

Driving a minivan hire from Ontario into the US without authorisation can void your insurance cover and result in significant charges. Some hire brands restrict certain vehicle classes, including larger minivans, from cross-border travel entirely. Always confirm the rules in writing on your hire agreement before crossing from Ontario into the United States.