Hertz Car Rental
in Portland

Hola Car Rentals is the only premium partner of the top car rental brands operating in Portland, including Hertz, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Hertz rental experience and peace of mind throughout your trip in Portland.

No. With Hola Car Rentals, all costs and charges for your Hertz booking in Portland are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Hertz counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Hertz counter in Portland charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Hertz to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Hertz counter at Portland International Airport is located at 7240 NE Airport Way, Portland, OR 97220, within the PDX terminal complex. After collecting your baggage, follow the car rental signs toward the on-site rental facilities. The Hertz location is accessible with a short walk from the baggage claim area, so no off-site shuttle is required to reach the counter.

When you arrive at the Hertz desk in Portland, have the following ready:

• Your booking confirmation or printed voucher
• A valid driver's license (physical, original, unexpired)
• A major credit card in the main driver's name for the security deposit
• Your passport or government-issued photo ID

Counter hours at the PDX Hertz location are not published in advance and can vary, so plan to arrive during standard business hours and allow extra time if your flight lands late at night.

Yes, Hertz has off-airport pickup locations in Portland in addition to the PDX airport counter.

The two main city locations are:

• Southeast Stark Street: 12136 SE Stark St, Portland, OR 97216
• Downtown Portland (Portland Marriott Downtown): 1401 SW Naito Pkwy, Portland, OR 97201

Unlike the PDX airport location, these city Hertz branches require you to travel directly to the address, typically by taxi or rideshare from the airport. There are no airport-style shuttles connecting PDX to these off-airport Portland locations.

Keep in mind that city branch hours may differ from the airport counter. Confirm operating hours before heading to either location, and allow extra time at the Southeast Stark Street branch, as user reports have noted occasional wait times at the counter. Bring your full set of documents regardless of which Portland Hertz location you choose.

Oregon currently has very few toll roads, and the Portland metro area itself has no active interstate toll system. However, if you drive beyond the city, two Columbia River bridge tolls may apply to your Hertz rental in Portland:

• Hood River-White Salmon Interstate Bridge: US$2.00 per car (US$1.00 with a Breezby prepaid account). Payment accepted by cash, Breezby account, or online within 7 days via the Port of Hood River.
• Bridge of the Gods: US$2.00 per car (US$1.25 with Breezby). Trucks are charged US$3.00 per axle.

Neither bridge is a fully cashless facility, so you can pay cash at the toll plaza. If you cross without paying, you must settle the amount online within 7 days to avoid violations and additional administrative fees.

Planned tolls on Interstate 205 bridges near Portland have been paused until at least 2026, so no new toll charges are expected in the immediate Portland area during that period. There are no congestion charges or emissions zones in Oregon.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Hertz rental in Portland.

This benefit is useful if you cross either of the two toll bridges near Portland (Hood River-White Salmon Bridge or Bridge of the Gods) or if you drive your Hertz vehicle to other regions of the United States where toll roads are more common.

To claim your cashback:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - HOLA[Your Confirmation Number]
• Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. Note that this benefit reimburses tolls you paid, it does not mean tolls are included in your booking.

To pick up your Hertz rental in Portland, you must present all documents in physical form. Digital copies are not accepted at the counter.

• A valid, original driver's license (unexpired, in the main driver's name)
• A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for international visitors)

If your driver's license uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and cannot be used without the original license.

Debit cards and prepaid cards are not accepted for the security deposit at the Portland Hertz counter. Bring a backup credit card in your name in case your primary card is declined.

When you pick up your Hertz rental in Portland, a temporary authorization hold is placed on your credit card. This is not a charge, but it reduces your available credit until the hold is released after you return the vehicle.

For standard car classes at Hertz locations in the United States, including Portland, the typical hold is approximately US$300 to US$400. The exact amount can vary based on:

• The vehicle class you reserved (premium or specialty vehicles may carry a higher hold)
• The specific Portland location (airport versus city branch)
• The length of your rental

Only a physical major credit card in the main driver's name with the driver's name printed on the card is accepted for the deposit. Debit cards, prepaid cards, and virtual cards are not accepted at the Portland Hertz counter.

After returning the vehicle, the hold is released by Hertz, but your bank controls when the funds become available again. This can take up to 15 business days in some cases.

The minimum age to rent a car with Hertz in Portland without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent but will be charged a daily underage fee on top of the base rental rate.

For Hertz in Portland, the young-renter surcharge is approximately US$13.50 per rental day plus applicable taxes, with a maximum cap of US$189 plus taxes for the rental period.

Drivers under 25 are also restricted from renting certain vehicle classes. Categories typically limited to renters aged 25 and older include full-size sedans, SUVs, minivans, vans, convertibles, luxury, and premium vehicles. Economy, compact, and intermediate classes are generally available to younger renters.

Oregon is not one of the states (New York and Michigan) where rental companies are required by law to rent to drivers aged 18 and older, so the standard Hertz policy applies in Portland. All renters, regardless of age, must present a valid driver's license and a major credit card in their name for the security deposit.

Your Hertz rental vehicle in Portland comes equipped with an electronic toll device. Even though Oregon has very few active toll roads near Portland, the device may activate if you drive through any cashless toll facility during your rental period.

At the Hertz counter in Portland, you will typically have two options:

• Unlimited toll package: a fixed daily rate (approximately US$11 to US$25 per day, depending on the vehicle and rental period), which covers all toll charges during your rental
• Pay-per-use: you pay only the actual toll amounts, but Hertz adds administrative or processing fees per transaction on top of each toll charge

If you plan to cross the Hood River-White Salmon Bridge or the Bridge of the Gods near Portland, both of which accept cash payment at the plaza, you can pay those tolls directly in cash and avoid activating the Hertz toll program for those crossings. Inform the counter agent at pickup if you prefer to handle tolls manually.

Toll charges from your Portland Hertz rental may appear on your credit card days or even weeks after you return the vehicle, as toll agencies process invoices in batches.

Hertz rentals in Portland follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

To avoid extra fees on your Portland Hertz rental:

• Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the rental agreement
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot
• Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt as proof in case of a dispute

If you return the vehicle below the recorded starting level, Hertz will charge you for the fuel shortfall at their refueling rate, which is typically higher than the retail pump price, plus a service fee.

If the vehicle was not full at pickup, ask the Portland Hertz agent to note the exact level on the rental agreement. You are only required to return it at that same recorded level, not necessarily full.

Yes, you can add an additional driver to your Hertz rental in Portland, either as part of your rate or for a fee paid at the counter.

If your booking confirmation shows that an additional driver is included, the first extra driver is free of charge. If it is not included, Hertz charges approximately US$13.50 per rental day plus taxes, with a maximum cap of US$189 plus taxes for the rental period.

Requirements for adding a driver at the Portland Hertz counter:

• The additional driver must be present at pickup to show a valid driver's license and sign the rental agreement
• They must meet the minimum age requirements (25 without a surcharge; 21 to 24 with a young-renter fee)
• If their license uses a non-Latin alphabet, they must also present an International Driving Permit

Only drivers listed on the rental agreement are covered by the vehicle's protections. If someone not named on the contract drives the Hertz vehicle in Portland, coverage may be voided and additional charges could apply.

Hertz rentals in Portland do not automatically include full insurance coverage in the base rate. The protections available depend on the rate plan you selected when booking.

The two main types of coverage to understand for your Portland Hertz rental are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the rental vehicle itself. A deductible may still apply unless your confirmation explicitly states zero deductible.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people or vehicles. Some U.S. states require a minimum level of liability, but not all do. Oregon does not mandate a specific minimum for rental companies, so confirming your liability coverage before driving in Portland is important.

CDW/LDW does not cover third-party liability, and LIS/ALI/SLI does not cover damage to the Hertz vehicle itself. Check your booking confirmation to see which protections are included in your rate before arriving at the Portland counter.

Yes, most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, and this applies to your Hertz rental in Portland as well. However, this benefit does not apply to residents of the United States or Canada.

If you are an international visitor driving your Hertz rental in Portland and something unexpected happens, such as a medical emergency on the road or a flight cancellation affecting your trip, the included travel assistance covers:

• Medical coverage for up to 5 passengers (for non-pre-existing conditions and accidents)
• Legal assistance in the event of a road accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

To use the assistance, contact Terrawind 24 hours a day, 7 days a week before incurring expenses where prior authorization is required:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. This coverage does not replace CDW/LDW for the Hertz vehicle or liability insurance for third parties.

Yes, one-way rentals are possible with Hertz in Portland, but a drop-off fee may apply depending on your return location.

Common patterns for one-way Hertz rentals originating in Portland:

• Returning to a different Portland location (for example, PDX airport to the downtown branch): often no drop-off fee
• Returning to another city in Oregon or a neighboring state: a drop-off fee typically applies, and the amount varies by distance and vehicle class
• Cross-border returns (for example, Portland to Canada): may be restricted or carry higher fees; confirm availability before booking

The drop-off fee for your Portland Hertz rental is shown during the booking process under the section labeled as payable at destination. It cannot be prepaid and will be collected at the counter when you pick up the vehicle.

If you need to change your return location after booking, contact support as soon as possible. Mid-rental route changes must be approved by the Hertz location and may result in a higher fee or limited availability. Always verify the drop-off fee on your confirmation before traveling.