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Frequently Asked Questions
What does my Hola Car Rentals booking with Hertz in Halifax include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car hire companies in Halifax, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no excess (applies only to certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Halifax.
Will I face unexpected charges at the Hertz counter in Halifax when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Halifax are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Halifax charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How does the Hertz pickup process work at Halifax Stanfield International Airport (YHZ)?
When collecting a Hertz hire at Halifax Stanfield International Airport (YHZ), you do not proceed directly to a vehicle lot inside the terminal. Instead, follow signs to the airport car park and head to the lower level, where the Hertz counter is situated.
From there, a Hertz shuttle will transfer you to the off-site hire lot, located at either 549 Barnes Drive or 747 Bell Blvd in Halifax. Allow additional time for this process: after baggage reclaim, counter check-in, the shuttle journey, and vehicle inspection, the full collection can take between 30 to 60 minutes before you are driving away.
The Hertz airport counter in Halifax operates approximately from 6:30 AM to 1:30 AM daily, although hours may vary on weekends. Confirm your specific pickup time against your booking confirmation to avoid arriving outside operating hours.
Where is the Hertz downtown Halifax location and how does pickup work there?
The main Hertz downtown Halifax branch is located at 1181 Hollis Street, Halifax, B3H 2P6. Unlike the airport, this is a walk-in counter with no shuttle service: simply go directly to the counter to complete your paperwork and collect your vehicle.
Downtown Hertz Halifax opening hours are Monday to Friday from 8:00 AM to 5:00 PM, and Saturday to Sunday from 8:00 AM to 1:00 PM. These hours are considerably shorter than the airport branch, so plan your arrival accordingly.
Bear in mind that 1181 Hollis Street is approximately 20 to 30 km from Halifax Stanfield International Airport (YHZ). If arriving by plane, you will need to arrange separate transport to downtown Halifax, such as a taxi or rideshare, prior to collecting your Hertz vehicle. This option can be 15 to 25% cheaper than an airport collection as it avoids the Airport Improvement Fee recovery charge.
What documents do I need to pick up a Hertz hire car in Halifax?
To collect a Hertz hire car in Halifax, you must present the following physical documents at the counter:
- A valid, original driving licence in the main driver’s name (physical card, not digital)
- A major credit card with the driver’s name printed on it, for the authorisation hold
- A valid passport or government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors from outside Canada)
If your driving licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or a Latin alphabet, an IDP is recommended but not strictly required at the Halifax Hertz counter.
All documents must be original physical copies. Digital copies shown on a phone or tablet are not accepted. Obtain your IDP in your home country before travelling, as it cannot be issued abroad.
Can I get Tolls Cashback on toll charges during my Hertz hire in Halifax?
Yes, all Hola Car Rentals bookings for Hertz in Halifax include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire.
In the Halifax area, the main toll route is the Cobequid Pass on Highway 104, which charges approximately CAD 4.00 per passenger vehicle for a one-way crossing. Halifax’s two major bridges (the Angus L. Macdonald and A. Murray MacKay) had their tolls removed in March 2025, so no bridge toll charges apply to your Hertz hire in Halifax from that date onwards.
To claim your Tolls Cashback after returning your Hertz vehicle in Halifax:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - HOLA[your confirmation number]
- Attach your Hola Car Rentals confirmation, the Hertz hire agreement, and a receipt or statement showing the toll charges paid
Refunds are issued to your original payment method and typically process within 7 to 10 working days after approval. Late submissions beyond 30 days are not accepted.
Are there toll roads near Halifax that affect my Hertz hire?
Yes, there is one active toll road that may affect your Hertz hire in Halifax: the Cobequid Pass on Highway 104, a 45-km section between Masstown and Thomson Station. The toll for a passenger vehicle is approximately CAD 4.00 per one-way crossing.
The Cobequid Pass has cash toll booths, so you can pay directly at the plaza. If your Hertz hire carries Nova Scotia licence plates, inform the attendant at the toll booth, as NS-plate vehicles may be waved through without charge. Avoid cashless lanes if you have not enrolled in a toll programme, as driving through without payment will result in a toll-by-plate invoice sent to Hertz, who will then bill you the toll amount plus an administrative fee of approximately CAD 15 to CAD 25.
The Halifax bridges (Angus L. Macdonald and A. Murray MacKay) no longer charge tolls as of March 2025, so no bridge fees apply to your Hertz Halifax hire.
If you wish to avoid the Cobequid Pass entirely, an alternative route via Highway 4 through Wentworth Valley exists, though it adds travel time without a cost saving for most renters.
What airport fees and taxes apply to a Hertz hire at Halifax airport?
Collecting a Hertz hire at Halifax Stanfield International Airport (YHZ) incurs additional fees beyond the base hire rate. The main charges to expect are:
- Airport Improvement Fee (AIF) concession recovery: approximately 12% of the hire rate, capped at around CAD 10 per day, charged by Hertz to recover the airport concession cost
- Nova Scotia Harmonised Sales Tax (HST): 15% applied to the hire and most associated fees
These charges are standard across all hire brands at Halifax airport and are not unique to Hertz. They are usually listed under the "To pay at destination" section of your booking confirmation, so review that section carefully before arriving at the Hertz counter in Halifax.
If you wish to avoid the airport concession fee, the Hertz downtown Halifax branch at 1181 Hollis Street does not carry the AIF surcharge, which can make it 15 to 25% cheaper for comparable vehicles. However, you will need to organise your own transport from the airport to that location.
How much is the security deposit for a Hertz hire in Halifax?
When collecting your Hertz hire in Halifax, a temporary authorisation hold will be placed on your credit card. For Canada, typical holds range from GBP 200 to GBP 300, though some Hertz locations may authorise up to approximately GBP 400 depending on the vehicle class, hire duration, and season.
This hold is not a charge: it temporarily reduces your available credit and is released after you return the vehicle. Your bank or card issuer controls how quickly the hold disappears from your statement, which can take up to 15 working days after drop-off.
To avoid issues at the Hertz Halifax counter:
- Bring a physical major credit card with your name printed on it (debit, prepaid, and virtual cards are not accepted for the deposit)
- Ensure your card has sufficient available credit to cover the hold plus any expected charges
- Notify your bank of international travel to prevent fraud blocks on the authorisation
- Bring a backup credit card in your name in case your primary card is declined
Does my Hertz Halifax booking include third-party liability insurance?
Yes, when you hire a Hertz vehicle in Halifax, provincial law in Nova Scotia requires every hire vehicle to carry third-party liability cover by default. This statutory liability accompanies the vehicle and is included when you hire in Canada through Hola Car Rentals.
This provides a baseline level of protection for bodily injury and property damage you may cause to others while driving your Hertz hire in Halifax. However, the default statutory minimum may not be sufficient for all circumstances. You can purchase additional liability insurance (LIS/ALI/SLI) to increase your coverage limits, available as an add-on at the Hertz Halifax counter or through your booking.
Note that third-party liability (LIS/ALI/SLI) does not cover:
- Damage to the Hertz vehicle itself (which requires CDW/LDW)
- Your own personal injuries (which requires PAI)
- Your personal belongings (which requires PEC)
Always review your rental agreement at the Hertz Halifax counter to confirm the exact liability limits included and whether additional cover is suitable for your trip.
Can I add an additional driver to my Hertz hire in Halifax?
Yes, you can add an additional driver to your Hertz hire in Halifax, either as part of your rate or for a fee payable at the counter.
For Hertz in Halifax, the additional driver fee is approximately US$13.50 per hire day plus taxes, with a maximum charge of US$189 plus taxes for the hire period. Check your booking confirmation to see if your rate already includes one additional driver at no extra cost.
To add an additional driver at the Hertz Halifax counter:
- The additional driver must be present in person at collection
- They must present a valid driving licence (and an IDP if their licence uses a non-Latin alphabet)
- Both the main driver and the additional driver must sign the hire agreement
- The additional driver must meet the minimum age requirements for Halifax hires
Only drivers listed on the Hertz hire agreement are covered by protections such as CDW/LDW. If someone not listed on the contract drives the vehicle in Halifax, cover may be void and additional charges could apply.
What is the fuel policy for Hertz hires in Halifax?
Hertz hires in Halifax follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
To avoid extra fuel costs on your Hertz Halifax hire:
- Check the fuel gauge with the Hertz agent at collection and confirm the starting level is recorded on your hire agreement
- Take a photo of the dashboard showing the gauge and odometer at collection
- Refuel within approximately 15 km of the Hertz return location (549 Barnes Drive or 747 Bell Blvd for airport returns, or 1181 Hollis Street for downtown Halifax returns) so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
If you return the Hertz vehicle in Halifax with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge as evidence.
Can I pick up a Hertz car in Halifax and return it in a different city?
Yes, one-way hires with Hertz are available in Halifax, but a drop-off fee may apply depending on your destination, the distance between locations, and the vehicle class.
Common patterns for Hertz one-way hires from Halifax include:
- Halifax airport to Halifax downtown (or vice versa): often no drop-off fee
- Halifax to another Nova Scotia city: a drop-off fee usually applies and varies by distance
- Halifax to another Canadian province: a drop-off fee generally applies and can be higher for longer distances
- Cross-border one-ways (Canada to the United States): may be restricted or carry significant fees; confirm with Hertz before booking
The drop-off fee for your Hertz Halifax hire will be shown under the "To pay at destination" section during booking and on your confirmation. This fee cannot be prepaid and is payable directly at the Hertz counter. If a fee appears at collection that was not disclosed in your confirmation, keep all paperwork and contact support after the hire is complete.
What driving rules in Halifax should I know before picking up my Hertz hire?
Halifax has several road features that can surprise drivers collecting a Hertz hire for the first time, especially those used to car-dominant cities.
- Protected cycle lanes: Streets such as Almon Street feature one-way protected cycle lanes within narrow 9-metre corridors, reducing space for vehicles and requiring extra caution when turning or merging
- Traffic calming measures: Speed humps and curb extensions (bump-outs) are common on residential streets like Allan Street. These physically enforce lower speeds rather than relying solely on signage
- Pedestrian priority: Halifax’s street design prioritises pedestrians and cyclists, with narrower lanes and shorter block lengths than many North American cities. Expect to yield more frequently than in car-centric environments
- One-way street grid: The downtown core uses a grid of one-way streets. Plan your route in advance, especially when returning your Hertz vehicle to 1181 Hollis Street
- Speed limits: Default urban speed limits in Nova Scotia are 50 km/h unless otherwise posted. Residential calming zones may be lower
Familiarise yourself with your Hertz vehicle’s dimensions before navigating Halifax’s narrower protected lanes and constrained downtown streets.
Does my Hertz Halifax booking include travel assistance if something goes wrong on the road?
Most Hola Car Rentals bookings for Hertz in Halifax include travel assistance coverage provided by Terrawind Global Protection. This benefit is designed for situations such as a medical emergency or accident while driving your Hertz hire on Nova Scotia highways like Highway 104 near the Cobequid Pass, or in more remote areas outside Halifax.
Coverage typically includes:
- Travel insurance with medical cover for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To contact the assistance line 24/7: call +1 888 980 9992 (toll-free) or message via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when calling.
Important: this travel assistance benefit applies only to non-North American customers. Canadian and US residents do not qualify for this cover. It also does not cover damage to the Hertz vehicle itself (that is CDW/LDW) or third-party liability (that is LIS/ALI/SLI). Check your booking confirmation for the precise terms and limits applicable to your Halifax hire.
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