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Frequently Asked Questions
What does my Hola Car Rentals booking with Hertz in Halifax include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car rental companies in Halifax, including Hertz, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique Hertz rental experience with complete protection and peace of mind during your trip in Halifax.
Will I face unexpected charges at the Hertz counter in Halifax when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Hertz booking in Halifax are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Hertz counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Hertz counter in Halifax charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Hertz to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How does the Hertz pickup process work at Halifax Stanfield International Airport (YHZ)?
When picking up a Hertz rental at Halifax Stanfield International Airport (YHZ), you do not go directly to a car lot inside the terminal. Instead, follow signs to the airport parking garage and head to the lower level, where the Hertz counter is located.
From there, a Hertz shuttle will take you to the off-site rental lot, located at either 549 Barnes Drive or 747 Bell Blvd in Halifax. Allow extra time for this process: after baggage claim, counter check-in, the shuttle ride, and vehicle inspection, the full pickup can take 30 to 60 minutes before you are driving away.
The Hertz airport counter in Halifax operates approximately 6:30 AM to 1:30 AM daily, though hours can vary on weekends. Confirm your specific pickup time against your booking confirmation to avoid arriving outside operating hours.
Where is the Hertz downtown Halifax location and how does pickup work there?
The main Hertz downtown Halifax location is at 1181 Hollis Street, Halifax, B3H 2P6. Unlike the airport, this is a walk-in counter with no shuttle required: simply go directly to the counter to complete your paperwork and collect your vehicle.
Downtown Hertz Halifax operating hours are Monday to Friday 8:00 AM to 5:00 PM, and Saturday to Sunday 8:00 AM to 1:00 PM. These hours are significantly shorter than the airport location, so plan your arrival accordingly.
Keep in mind that 1181 Hollis Street is roughly 20 to 30 km from Halifax Stanfield International Airport (YHZ). If you are arriving by plane, you will need to arrange separate transport to downtown Halifax, such as a taxi or rideshare, before picking up your Hertz vehicle. This option can be 15 to 25% cheaper than an airport pickup because it avoids the Airport Improvement Fee concession recovery charge.
What documents do I need to pick up a Hertz rental car in Halifax?
To pick up a Hertz rental car in Halifax, you must present the following physical documents at the counter:
- A valid, original driver's license in the main driver's name (physical card, not digital)
- A major credit card with the driver's name printed on the card, for the security deposit hold
- A valid passport or government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors from outside Canada)
If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or a Latin alphabet, an IDP is recommended but not strictly required at the Hertz Halifax counter.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted. Obtain your IDP in your home country before traveling, as it cannot be issued abroad.
Can I get Tolls Cashback on toll charges during my Hertz rental in Halifax?
Yes, all Hola Car Rentals bookings for Hertz in Halifax include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your rental.
In the Halifax area, the main toll road is the Cobequid Pass on Highway 104, which charges approximately CAD 4.00 per passenger car for a one-way crossing. Halifax's two major bridges (the Angus L. Macdonald and A. Murray MacKay) had their tolls removed in March 2025, so no bridge toll charges apply to your Hertz rental in Halifax from that date onward.
To claim your Tolls Cashback after returning your Hertz vehicle in Halifax:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - HOLA[your confirmation number]
- Attach your Hola Car Rentals confirmation, the Hertz rental agreement, and a receipt or statement showing the toll charges paid
Refunds are issued to your original payment method and typically process within 7 to 10 business days after approval. Late submissions beyond 30 days are not accepted.
Are there toll roads near Halifax that affect my Hertz rental?
Yes, there is one active toll road that may affect your Hertz rental in Halifax: the Cobequid Pass on Highway 104, a 45-km section between Masstown and Thomson Station. The toll for a passenger car is approximately CAD 4.00 per one-way crossing.
The Cobequid Pass has cash booths, so you can pay directly at the plaza. If your Hertz rental carries Nova Scotia license plates, inform the attendant at the cash lane, as NS-plated vehicles may be waved through without charge. Avoid cashless lanes if you have not enrolled in a toll program, as driving through without payment will result in a toll-by-plate invoice sent to Hertz, who will then bill you the toll amount plus an administrative fee of approximately CAD 15 to CAD 25.
The Halifax bridges (Angus L. Macdonald and A. Murray MacKay) no longer charge tolls as of March 2025, so no bridge fees apply to your Hertz Halifax rental.
If you want to avoid the Cobequid Pass entirely, an alternate route via Highway 4 through Wentworth Valley exists, though it adds travel time without a cost saving for most renters.
What airport fees and taxes apply to a Hertz rental at Halifax airport?
Picking up a Hertz rental at Halifax Stanfield International Airport (YHZ) adds fees beyond the base rental rate. The main charges to expect are:
- Airport Improvement Fee (AIF) concession recovery: approximately 12% of the rental rate, capped at around CAD 10 per day, charged by Hertz to recover the airport concession cost
- Nova Scotia Harmonized Sales Tax (HST): 15% applied to the rental and most associated fees
These charges are standard for all rental brands at Halifax airport and are not unique to Hertz. They are typically listed under the "To pay at destination" section of your booking confirmation, so review that section carefully before arriving at the Hertz counter in Halifax.
If you want to avoid the airport concession fee, the Hertz downtown Halifax location at 1181 Hollis Street does not carry the AIF surcharge, which can make it 15 to 25% cheaper for comparable vehicles. However, you will need to arrange your own transport from the airport to that location.
How much is the security deposit for a Hertz rental in Halifax?
When you pick up your Hertz rental in Halifax, a temporary authorization hold will be placed on your credit card. For Canada, typical holds range from CAD 300 to CAD 500, though some Hertz locations may authorize up to approximately CAD 750 depending on the vehicle class, rental duration, and season.
This hold is not a charge: it temporarily reduces your available credit and is released after you return the vehicle. Your bank or card issuer controls how quickly the hold disappears from your statement, which can take up to 15 business days after drop-off.
To avoid issues at the Hertz Halifax counter:
- Bring a physical major credit card with your name printed on it (debit, prepaid, and virtual cards are not accepted for the deposit)
- Ensure your card has sufficient available credit to cover the hold plus any expected charges
- Notify your bank of international travel to prevent fraud blocks on the authorization
- Bring a backup credit card in your name in case your primary card is declined
Does my Hertz booking in Halifax include third-party liability insurance?
Yes, when you rent a Hertz vehicle in Halifax, provincial law in Nova Scotia requires every rental vehicle to carry third-party liability coverage by default. This statutory liability follows the car and is included when you rent in Canada through Hola Car Rentals.
This means you have a baseline level of protection for bodily injury and property damage you may cause to others while driving your Hertz rental in Halifax. However, the default statutory minimum may not be sufficient for all situations. You can purchase supplemental liability insurance (LIS/ALI/SLI) to increase your coverage limits, which is available as an add-on at the Hertz Halifax counter or through your booking.
Keep in mind that third-party liability (LIS/ALI/SLI) does not cover:
- Damage to the Hertz rental vehicle itself (that requires CDW/LDW)
- Your own personal injuries (that requires PAI)
- Your personal belongings (that requires PEC)
Always review your rental agreement at the Hertz Halifax counter to confirm the exact liability limits included and whether additional coverage is appropriate for your trip.
Can I add an additional driver to my Hertz rental in Halifax?
Yes, you can add an additional driver to your Hertz rental in Halifax, either as part of your rate or for a fee paid at the counter.
For Hertz in Halifax, the additional driver fee is approximately US$13.50 per rental day plus taxes, with a maximum charge of US$189 plus taxes for the rental period. Check your booking confirmation to see if your rate already includes one additional driver at no extra cost.
To add an additional driver at the Hertz Halifax counter:
- The additional driver must be present in person at pickup
- They must present a valid driver's license (and an IDP if their license uses a non-Latin alphabet)
- Both the main driver and the additional driver must sign the rental agreement
- The additional driver must meet the minimum age requirements for Halifax rentals
Only drivers listed on the Hertz rental agreement are covered by protections such as CDW/LDW. If someone not listed on the contract drives the vehicle in Halifax, coverage may be void and additional charges could apply.
What is the fuel policy for Hertz rentals in Halifax?
Hertz rentals in Halifax follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
To avoid extra fuel costs on your Hertz Halifax rental:
- Check the fuel gauge with the Hertz agent at pickup and confirm the starting level is recorded on your rental agreement
- Take a photo of the dashboard showing the gauge and odometer at pickup
- Refuel within approximately 15 km of the Hertz return location (549 Barnes Drive or 747 Bell Blvd for airport returns, or 1181 Hollis Street for downtown Halifax returns) so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
If you return the Hertz vehicle in Halifax with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee. For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge as evidence.
Can I pick up a Hertz car in Halifax and return it in a different city?
Yes, one-way rentals with Hertz are possible in Halifax, but a drop-off fee may apply depending on your return location, the distance between cities, and the vehicle class.
Common patterns for Hertz one-way rentals from Halifax include:
- Halifax airport to Halifax downtown (or vice versa): often no drop-off fee
- Halifax to another Nova Scotia city: a drop-off fee typically applies and varies by distance
- Halifax to another Canadian province: a drop-off fee usually applies and can be higher for longer distances
- Cross-border one-ways (Canada to the United States): may be restricted or carry significant fees; confirm availability with Hertz before booking
The drop-off fee for your Hertz Halifax rental will be shown under the "To pay at destination" section during the booking process and on your confirmation. This fee cannot be prepaid and is settled directly at the Hertz counter. If a fee appears at the counter that was not disclosed in your confirmation, keep all paperwork and contact support after the rental is complete.
What driving rules in Halifax should I know before picking up my Hertz rental?
Halifax has several road features that can surprise drivers picking up a Hertz rental for the first time, particularly those accustomed to car-dominant cities.
- Protected bike lanes: Streets such as Almon Street have one-way protected bike lanes within narrow 9-metre corridors, reducing the space available for vehicles and requiring extra caution when turning or merging
- Traffic calming measures: Speed humps and curb extensions (bump-outs) are common on residential streets in Halifax, such as on Allan Street. These physically enforce lower speeds rather than relying only on posted signs
- Pedestrian priority: Halifax's street design prioritizes pedestrians and cyclists, with narrower travel lanes and shorter block lengths than many North American cities. Expect to yield more frequently than in car-dominant environments
- One-way street grid: The downtown Halifax core uses a grid with one-way streets. Plan your route in advance, especially when returning your Hertz vehicle to 1181 Hollis Street
- Speed limits: Default urban speed limits in Nova Scotia are 50 km/h unless otherwise posted. Residential calming zones may be lower
Familiarize yourself with your Hertz vehicle's dimensions before navigating Halifax's narrower protected lanes and constrained downtown streets.
Does my Hertz Halifax booking include travel assistance if something goes wrong on the road?
Most Hola Car Rentals bookings for Hertz in Halifax include travel assistance coverage provided by Terrawind Global Protection. This benefit is designed for situations such as a medical emergency or accident while driving your Hertz rental on Nova Scotia highways like Highway 104 near the Cobequid Pass, or in more remote areas outside Halifax.
Coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach the assistance line 24 hours a day, 7 days a week: call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit applies only to non-North American customers. Canadian and US residents do not qualify for this coverage. It also does not cover damage to the Hertz rental vehicle itself (that is CDW/LDW) or third-party liability (that is LIS/ALI/SLI). Check your booking confirmation for the exact terms and limits that apply to your Halifax rental.
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