Hertz Car Hire
in Dallas

Hola Car Rentals is the only premium partner of the top car hire brands operating in Dallas, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Dallas.

No. With Hola Car Rentals, all costs and charges for your booking in Dallas are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Dallas charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

To pick up your Hertz hire car in Dallas, you must bring all of the following physical documents. Digital copies are not accepted at the counter.

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card (debit and prepaid cards are not accepted for the authorisation hold)
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is required alongside your original licence. The IDP is a translation only and cannot be used without the original licence. Obtain it in your home country before travelling, as it cannot be issued to non-US licence holders in the United States.

All named drivers on the Hertz agreement in Dallas must present their own valid licence and any required IDP at the counter.

Yes, toll roads in Dallas will affect your Hertz hire if you drive on them, and you should plan for this before you leave the counter.

The Dallas and Fort Worth metro area has one of the most extensive cashless toll networks in the United States, managed primarily by the North Texas Tollway Authority (NTTA) using TollTag, as well as TEXpress Lanes on corridors such as the I-635 LBJ Managed Lanes and North Tarrant Express. Cash payment at toll booths is rare and in many cases not accepted at all. Overhead gantries read transponders or photograph licence plates.

Your Hertz vehicle in Dallas will already have an electronic toll device installed. At pickup you have two options:

• Unlimited toll package: a fixed daily rate of approximately US$11 to US$25 per hire day, covering all toll usage during the hire period
• Pay per use: the actual toll amounts plus daily or administrative processing fees billed to your credit card, sometimes weeks after you return the vehicle

Estimated daily toll costs in the Dallas area range from approximately US$5 to US$20 depending on which routes you use. If you plan to use toll roads frequently, the unlimited package is usually better value. If you prefer to avoid toll charges entirely, you can route around toll roads, though this may limit your options in the Dallas metro.

Texas has no congestion charges or emissions zones, so there are no additional city-centre driving fees to worry about.

When you pick up your Hertz hire car in Dallas, the counter will place a temporary authorisation hold on your credit card. This is not a charge, but it reduces your available credit until it is released after you return the vehicle.

For standard vehicles at Hertz locations in the United States, including Dallas, the typical hold is approximately US$300 to US$400. The exact amount can vary depending on the vehicle class, the specific location, and the season. Premium or speciality vehicles may carry a higher hold.

• You must present a physical, major credit card with the driver’s name printed on the card
• The card must be in the main driver’s name
• Debit cards, prepaid cards, and virtual cards are not accepted for the deposit
• You must have sufficient available credit to cover the hold plus any expected charges

After you return the Hertz vehicle in Dallas and the hire agreement is closed, the hold is released. Your bank or card issuer controls how quickly it reappears in your available credit, which can take up to 15 working days. Bringing a backup credit card is always a good idea in case your primary card is declined.

Yes, all bookings made through Hola Car Rentals, including Hertz hires in Dallas, include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire.

Given that the Dallas and Fort Worth area has one of the most active cashless toll networks in the country, with the North Texas Tollway Authority (NTTA), TEXpress Lanes, and other managed corridors, toll costs can add up quickly. Tolls Cashback helps offset those costs.

To claim your cashback after returning your Hertz vehicle in Dallas:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - followed by your reservation confirmation number
• Attach your Hola Car Rentals booking confirmation, the signed Hertz hire agreement, and a toll receipt or statement showing charges paid during the hire period

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted. The reimbursement covers the lesser of the actual tolls paid or 5% of your booking total.

Yes, drivers under 25 years old are subject to a young driver surcharge when hiring from Hertz in Dallas.

In the United Kingdom, the standard minimum age to hire without additional fees is 25. Hertz in Dallas allows drivers aged 21 to 24 to hire, but a daily young-renter surcharge applies. For Hertz, Dollar, and Thrifty, the additional driver fee for under-25 drivers is US$13.50 per hire day plus taxes, with a maximum charge of US$189 plus taxes. Similar surcharges apply when the main driver is under 25.

Additional restrictions to be aware of at the Hertz counter in Dallas:

• Drivers under 25 cannot hire vehicles in premium, luxury, convertible, or speciality categories
• Eligible classes for younger drivers are typically economy, compact, intermediate, and similar standard categories
• All standard document and credit card requirements still apply regardless of age

If you are between 21 and 24 and travelling from Latin America or the Caribbean, certain Hola Car Rentals rates with Avis or Budget may waive the underage fee. However, this exception does not apply to Hertz hires in Dallas, so budget for the surcharge when planning your trip.

Yes, you can add an additional driver to your Hertz hire in Dallas, either at the time of booking or at the counter during pickup.

For Hertz in Dallas, the additional driver fee is US$13.50 per hire day plus taxes, with a maximum charge of US$189 plus taxes, unless your booking confirmation explicitly states that an additional driver is included at no charge.

Requirements for adding an additional driver at the Hertz counter in Dallas:

• The additional driver must be physically present at pickup
• They must present a valid driver’s licence and any required ID
• If their licence uses a non-Latin alphabet, an International Driving Permit is also required
• They must meet the minimum age requirements, and a young-driver surcharge may apply if they are under 25
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the Hertz hire agreement in Dallas are covered by the vehicle’s protections, including CDW and liability cover. If someone not listed on the contract drives the vehicle, cover may be void. Always verify the additional driver’s name appears on your final paperwork before leaving the counter.

Yes, one-way hires are possible with Hertz in Dallas, but a drop-off fee may apply depending on your return location.

When you book a one-way hire, the drop-off fee is route-specific and varies based on the distance between cities, the vehicle class, the season, and Hertz’s repositioning costs. This fee is shown during the booking process under the section labelled as charges due at the destination, so you can see it before confirming your reservation.

• Returning to a different Hertz location within the Dallas metro may carry no drop-off fee or a lower fee
• Returning to a city in another state typically incurs a one-way fee that varies by route
• Cross-border returns, such as returning in Mexico, may be restricted or require special authorisation

If you need to change your return location after booking, contact support as soon as possible, since mid-hire route changes must be approved by the partner and may increase the fee or affect availability. The drop-off fee is separate from fuel, tolls, and mileage charges and is not covered by the No Extra Charges© guarantee unless it was not disclosed during booking.

When picking up your Hertz hire in Dallas, you should consider two main types of cover: damage protection for the vehicle and liability protection for third parties.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability if the Hertz vehicle in Dallas is damaged or stolen. A deductible may apply unless your booking confirmation shows zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS, ALI, or SLI) covers bodily injury and property damage you may cause to others while driving. In Texas, not all hire locations are required by law to include minimum liability cover, so this is worth confirming on your Hertz hire agreement in Dallas. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary cover of up to US$300,000.

• CDW or LDW: covers the Hertz vehicle itself, subject to deductible and exclusions
• LIS or SLI: covers third-party injury and property damage
• Neither covers your personal belongings or your own medical costs
• Tires, undercarriage, and roof damage are commonly excluded from standard CDW

Review your booking confirmation carefully to see which covers are already included in your Dallas rate before accepting or declining anything at the Hertz counter.

Hertz hires in Dallas follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

At pickup, check the fuel gauge with the Hertz agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing both the odometer and the fuel gauge before driving away from the Dallas location.

When returning your Hertz vehicle in Dallas:

• Refuel within approximately 10 miles or 15 kilometres of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• Take a photo of the full gauge at the station as additional evidence

If you return the vehicle below the recorded starting level, Hertz may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. These charges are separate from the authorisation hold. Returning the car full is always the most cost-effective option. Ask the Hertz agent at your Dallas location about the nearest petrol station to the return point when you pick up the vehicle.

Yes, most bookings made through Hola Car Rentals, including Hertz hires in Dallas, include travel assistance provided by Terrawind Global Protection. However, this benefit does not apply to residents of the United States or Canada.

If you are visiting Dallas from outside North America and something goes wrong during your trip, such as a medical emergency, a road incident on a Dallas highway, or a flight cancellation, travel assistance can help cover costs that your hire insurance does not.

Coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free or collect) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call. Travel assistance does not cover damage to the Hertz vehicle itself (that is CDW or LDW) or liability to third parties (that is LIS or SLI). Always check your booking confirmation for the exact terms and coverage limits that apply to your Dallas hire.

If you arrive late for your scheduled Hertz hire in Dallas, the hire company will generally hold your reservation for up to 24 hours from the original pickup time, provided the location is still open.

If your flight is delayed and you will arrive later than planned at your Dallas Hertz location, the booking remains valid as long as the delay is less than 24 hours. Make sure you will be arriving during the location’s opening hours, as after-hours pickups may not be available at all Dallas locations.

• Delay under 24 hours: your Hertz reservation in Dallas is held and you can proceed to the counter
• Delay over 24 hours: contact Hola Car Rentals support via WhatsApp at +1 (786) 999-8312 or by email at [email protected] as soon as possible, as changes are not guaranteed
• If the counter is closed when you arrive: follow the instructions on your booking confirmation or contact the number listed on your hire agreement

If you know in advance that you will be arriving significantly later than your scheduled time at the Dallas Hertz location, contacting support early gives you the best chance of adjusting the booking without losing your reservation.

No, speed cameras and red-light cameras are not used on Dallas roads. Texas law prohibits both red-light cameras and speed cameras statewide, which means you will not receive automated photo-based fines while driving your Hertz hire in Dallas.

Speed enforcement in Dallas is carried out by law enforcement officers rather than automated systems. Standard traffic laws still apply, and fines issued by police for speeding or other violations are the driver’s responsibility and are not covered by any hire insurance or CDW protection on your Hertz vehicle.

A few other driving rules relevant to your Hertz hire in Dallas:

• Texas has no congestion charges or emissions zones, so there are no city-centre driving fees
• Toll roads in the Dallas area are cashless and enforced electronically, not by cameras linked to fines
• Toll violations are billed through the hire company’s plate-based system and charged to your credit card, sometimes weeks after your hire ends

If you receive a traffic fine during your Hertz hire in Dallas, it is your responsibility to pay it directly. Unpaid fines may be passed on by the hire company to your credit card after the hire period ends, along with an administrative processing fee.

Hertz operates multiple locations across Dallas, so the process for finding the counter depends on which location you booked.

Your booking confirmation will show the exact Hertz address or terminal assigned to your reservation. Always check this before arriving, as Hertz serves both Dallas Love Field Airport and Dallas Fort Worth International Airport, as well as several city locations including downtown Dallas at 1200 Ross Avenue.

• At Dallas Love Field Airport, Hertz operates at addresses on Cedar Springs and Edwards Avenue. Follow car hire signage from the terminal to reach the counter or shuttle area
• At Dallas Fort Worth International Airport, follow signs for the rental car centre from your arrival terminal
• At city locations such as the downtown Dallas address, use the exact address from your confirmation and call the location directly if you have difficulty locating it

If you arrive and cannot find the Hertz counter at your Dallas location, look for courtesy phones in the terminal or ask airport information staff for directions. For after-hours situations, refer to the contact number listed on your booking confirmation. Confirm counter hours in advance, as they can vary by location and may differ on public holidays.