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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3388
3391 reviews
4.9 stars, 3391 reviews
4.9
user review 1 user review 2 user review 3 +3388
3391 reviews
4.9 stars, 3391 reviews
Rohan Ganesh
Rohan Ganesh
5 1 week ago
"I was a little hesistant before booking as Hola literally quoted me half of what the car rental company was giving me which made me a little suspicious but I went to Avis at LAS airport and the entire process was smooth. I have already booked two more trips through Hola. Thank you :)"
J Knight
J Knight
5 1 week ago
"Fast and cheaper then other sites"
Leslie Miller
Leslie Miller
5 1 week ago
"I wish I could give them a 10 awesome customer service process was so so easy and quick renting was so easy highly recommended Lolo Car Rental"
Lou Viramontez
Lou Viramontez
5 2 weeks ago
"Sooooo damn easy and fair. I wish I would have known about you 5 years ago."
Maged Zaki
Maged Zaki
5 2 weeks ago
"Service description and price details are very clear Booking on website is very easy"
Jose Tapia
Jose Tapia
5 2 weeks ago
"Excellent service and very competitive prices."
zashkia ali
zashkia ali
5 2 weeks ago
"Very easy to rent"
Craig Stapleton
Craig Stapleton
5 2 weeks ago
"Easy to book with, great value"
Hilary Lyndon
Hilary Lyndon
5 2 weeks ago
"Really easy to navigate options"
Asad Khalid Yousuf
Asad Khalid Yousuf
5 2 weeks ago
"Best Prices and value with full insurance rentals. I've compared at least 10 other sites. An update will be done once the actual rental takes place. But i plan on using their service at least 3 times in the near future. So far. Best car rental booking experience as compared to all others that i know of"
Suneet Bhutta
Suneet Bhutta
5 3 weeks ago
"Great experience booking and car selection"
Ünal AKDOĞAN
Ünal AKDOĞAN
5 3 weeks ago
"A fantastic booking, it didn't even take a minute, thank you. I hope the same level of care is taken when booking a vehicle."
David Ramires
David Ramires
5 3 weeks ago
"Fast and easy, secure easy payment with PayPal"
Andrea Porta
Andrea Porta
5 3 weeks ago
"Quick and very easy to use. Guarantees the best rental prices for the best companies."
James S. Tsien
James S. Tsien
5 4 weeks ago
"Smooth and efficient booking process. All handled successfully in a few minutes."
Kerri Jarmain
Kerri Jarmain
5 4 weeks ago
"So easy to book with and full costs provided unlike other websites or rental carriers"
Monideep Dutta
Monideep Dutta
5 1 month ago
"Great experience"
Alison
Alison
5 1 month ago
"So easy to book and competitive pricing. Excellent choice of vehicles. Insurance and roadside included."
Dorothea Axelson
Dorothea Axelson
5 1 month ago
"so easy! love the free cancellation policy"
Ronald Groenteman
Ronald Groenteman
5 1 month ago
"Very easy to book online,"
Titi Quintana
Titi Quintana
5 1 month ago
"I had a problem with Avis; they overcharged me by $576 USD. Thanks to Sofia Padilla from Hola Car Rentals, it was resolved. However, I'm still having issues with Avis! Thank you, Sofia, for your help."
Mark van der Noll
Mark van der Noll
5 1 month ago
"Super easy to book and a lot included."
Vivek Arora
Vivek Arora
5 1 month ago
"Excellent Experience so far."
Mohamed Hussien
Mohamed Hussien
5 1 month ago
"Very fast and easy process"
mr.muscle00
mr.muscle00
5 1 month ago
"I had a very positive experience with Hola Car Rentals. The booking process was clear, transparent, and easy to navigate, making it simple to find the right rental option. What impressed me the most was the customer support. Whenever I had questions, the response time was very fast, and the team was always helpful and professional. Any issues or concerns were handled efficiently and in a customer-friendly manner, which gave me great confidence throughout the rental process. I highly recommend Hola Car Rentals to anyone looking for a reliable and customer-focused car rental service. I would gladly use their services again in the future."
Mark Dempsey
Mark Dempsey
5 1 month ago
"Hola were easy to use, gave you all options for car insurance etc. will use again"
Patrice S69
Patrice S69
5 1 month ago
"I rented a vehicle from Hertz Las Vegas through Hola Car. Hertz inadvertently charged me a second time for the rental. Hola Car's customer service reacted quickly and issued a refund."
Oscar Gonzalez
Oscar Gonzalez
5 1 month ago
"The booking was effortless, the app is friendly, no hidden rates"
Ben Markman
Ben Markman
5 1 month ago
"Great service, quick and easy"
Tarek Halabi
Tarek Halabi
5 1 month ago
"It was easy and efficient booking a rental car through Hola Car Rentals."
Steph Storms
Steph Storms
5 1 month ago
"The check out was seamless and easy"
Enrique Yenny
Enrique Yenny
5 2 months ago
"Good experience and realistic prices"
Cat Kabira Yoga
Cat Kabira Yoga
5 2 months ago
"Really easy to book online and better rates than what I found elsewhere. Haven't actually picked up and driven the car or returned it- so let's see what happens!"
Shalin Shah
Shalin Shah
5 2 months ago
"User friendly, quick and economical"
Gerald Kriknoff
Gerald Kriknoff
5 2 months ago
"The website is user-friendly, and the prices are very attractive with all insurances included. I recommend it."
Rein Talvis
Rein Talvis
5 2 months ago
"The whole process was quick and easy. Great prices and service. I needed some support from their team and got it superfast. I'm very satisfied with their service quality. I definitely suggest Hola Car Rentals to everyone. Well done!"
Seamus Claffey
Seamus Claffey
5 2 months ago
"Very straightforward booking with full insurance included from start"
Hocine BELEKENADIL
Hocine BELEKENADIL
5 2 months ago
"Very straight forward booking and unbeatable prices."
ROSS Butcher
ROSS Butcher
5 2 months ago
"Trust these reviews and put your trust in Hola Car Rentals. Not only , in my experience, did they provide very good quotes on my rental car from Chicago O'Hare (AVIS), indeed it was all inclusive with no unexpected surprises when I collected the car. For some reason, I incurred a charge from AVIS (Tank of gas), which was sorted and all, but Hola rental car were quick to support and help arrange my refund. Brilliant company and I would 100% use them again"
D S
D S
5 2 months ago
"Great prices, range of cars and easy to use booking process."
Evelyn Cifuentes
Evelyn Cifuentes
5 2 months ago
"Excellent"
cruz yconchi
cruz yconchi
5 2 months ago
"Kindness and speed. Thank you so much!!"
Allan Ragobar
Allan Ragobar
5 2 months ago
"Customer Support via WhatsApp has been excellent, booking multiple iteneries was fast and straightforward. Excellent service."
Graham Wylie
Graham Wylie
5 2 months ago
"Affordable pricing and effortless booking process, thanks"
Hendry
Hendry
5 2 months ago
"Fast & easy process, nice car and overall satisfied with this booking"
H.M. F.
H.M. F.
5 2 months ago
"The third party rental car company charged us after returning the car for additional services that we hadn't agreed to. Hola's service team went above and beyond to help us get a refund for these charges. It’s exemplary for a car rental broker to stand up for its customers like this. We’re grateful and will always book through Hola in the future. Not just because they have very affordable deals and great value for money, but above all because they’re there for their customers! Benchmark!"
Akos Bernat
Akos Bernat
5 2 months ago
"Very good prices"
Akshay Baheti
Akshay Baheti
5 2 months ago
"The reservation experience was very simple and convenient. The website is well designed. Disclaimer: I still have to actually use the reservation and drive though!"
Lee-Anne Duncan
Lee-Anne Duncan
5 2 months ago
"Easy to navigate Hola Car Rental site, made choosing a hire hassle free"
orin sae
orin sae
5 2 months ago
"friendly user (via web) low prices good conditions"
emre k
emre k
5 2 months ago
"great prices, smooth transaction, clear cost breakdown. seems great"
amelie vincent
amelie vincent
5 2 months ago
"Booking on Hola Car Rentals was so easy. Highly recommend!"
Marika Camilleri
Marika Camilleri
5 2 months ago
"Definitely the cheapest car hire option available in Hawaii"
Kerry Durrant
Kerry Durrant
5 2 months ago
"Nice and Easy process - got travel insurance too with the booking also !"
Handy Hermawan
Handy Hermawan
5 2 months ago
"Fast easy and great discounts"
Anant Patel
Anant Patel
5 2 months ago
"Excellent price"
Graham Dopheide
Graham Dopheide
5 2 months ago
"Easy to use, and makes comparison from different providers easy. Also clearly shows what is, and what isn't included, and rates are good"
Kendal Keung
Kendal Keung
5 2 months ago
"Super easy to book. We accidentally booked the wrong car to begin with and with the no cancellation fee it made it easy for us to cancel and book the right car!"
Kerem Camas
Kerem Camas
5 2 months ago
"Perfect!"
Ruth. Hwee Yan
Ruth. Hwee Yan
5 2 months ago
"A variety of choices was available. Looking forward to picking up the car!"
Daniel Woods
Daniel Woods
5 2 months ago
"Hola Car rentals can’t be faulted. The pricing for an Avis car rental was significantly lower than from the actual Avis rental site. At first I was honestly nervous about booking, but not issue could be found in the entire process. If booking through Hola, ensure you take the confirmation paperwork with you to provide to the rental car company. Avis’ system didn’t register the additional driver but the confirmation email was used and they added the extra driver saving hundreds. Toll refunds are swift and instructions can be given using the WhatsApp AI chat bot. Collection location was Avis LAX Will be using Hola again"
Okan DOGAN
Okan DOGAN
5 2 months ago
"​"Great app and excellent service! I had to change my plans and process refunds several times. Everything worked perfectly on the app, even for last-minute changes. The refund process is very easy and reliable. Thank you, Hola Car!""
Joel Reculard
Joel Reculard
5 2 months ago
"Attractive prices and comprehensive insurance"
Anne J Harris
Anne J Harris
5 2 months ago
"Good price, easy to use."
Daniel Koh
Daniel Koh
5 2 months ago
"The plantform offers a great customer experience. I look forward to a similar experience with the car."
Hadar Blutrich
Hadar Blutrich
5 2 months ago
"Easy, fast, and no hidden fees."
Okan Doğan
Okan Doğan
5 2 months ago
"Şöyle yazabilirsin: > Booking process was smooth and easy. So far, everything looks very good, and the insurance coverage seems strong and clearly explained. Bir tık daha doğal kısa versiyon: > Smooth and easy booking process. So far, everything looks very good, and the coverage options seem clear and solid."
Tanner Blair
Tanner Blair
5 2 months ago
"Great car"
John Guevara
John Guevara
5 2 months ago
"Excellent service"
Bj Virtue
Bj Virtue
5 2 months ago
"Booking was very easy, excited to cruise around on our holiday"
vasilis ligdas
vasilis ligdas
5 3 months ago
"Great prices and customer service"
Michael Williamson
Michael Williamson
5 3 months ago
"Very easy great price"
Mario Mejia
Mario Mejia
5 3 months ago
"An excellent experience, 100% recommended"
micah sioson
micah sioson
5 3 months ago
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Keith Semple
Keith Semple
5 3 months ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
Carla Ocampo
Carla Ocampo
5 3 months ago
"Company with very good prices. Easy and quick booking process."
Annanii Garcia
Annanii Garcia
5 3 months ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Shreya Bollineni
Shreya Bollineni
5 3 months ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
s rajora
s rajora
5 3 months ago
"Easy booking easy handling and self explanatory app"
Asher Wagner
Asher Wagner
5 3 months ago
"It was an excellent experience to rent a car via HOLA the service was super."
Valérie
Valérie
5 3 months ago
"Competitive rates and guarantees. A reliable and responsive company."
mindaugas liumpa
mindaugas liumpa
5 3 months ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 3 months ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 3 months ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Tif Shukla
Tif Shukla
5 3 months ago
"Very easy and straight forward"
Harri Hakovirta
Harri Hakovirta
5 3 months ago
"Booking is very easy😊"
Tomáš Kreitl
Tomáš Kreitl
5 3 months ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Neil Flavin
Neil Flavin
5 3 months ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Jenny Phillips
Jenny Phillips
5 3 months ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
SERGIO BIAGETTI
SERGIO BIAGETTI
5 4 months ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 4 months ago
"Hola Car Rentals company is best car rental company, and website is great."
Sant Ub
Sant Ub
5 4 months ago
"Very easy to use, good deal can be obtained!!!"
Kiran Sedoo
Kiran Sedoo
5 4 months ago
"Excellent prices and value for money. Top notch customer service and response time."
Hesham Mohamed
Hesham Mohamed
5 4 months ago
"All done smoothly"
Michael Parrish
Michael Parrish
5 4 months ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Oguzhan Cengiz
Oguzhan Cengiz
5 4 months ago
"Absolutely the best price."
Esther Ng
Esther Ng
5 4 months ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Nathaniel Rosen
Nathaniel Rosen
5 4 months ago
"Quick, clear and easy to understand."
Joseph
Joseph
5 4 months ago
"Booking went smoothly"
Brigitte Willems-Haman
Brigitte Willems-Haman
5 4 months ago
"Arranged so quickly and easily, top service..!!!"
Richard Gardiner
Richard Gardiner
5 4 months ago
"booking process good, seems to have lots of inclusions"
Phillip Moody
Phillip Moody
5 4 months ago
"Very easy process and added extras were well appreciated"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 4 months ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
David Garciarena
David Garciarena
5 4 months ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 4 months ago
"Easy and convenient, plus low prices"
denis dadoun
denis dadoun
5 4 months ago
"Very good. Easy."
Shaunte Meyers
Shaunte Meyers
5 4 months ago
"Very easy and accommodating"
ju
ju
5 4 months ago
"Unbeatable price and very easy to book. Clear information."
Sonia Walls
Sonia Walls
5 4 months ago
"Very easy to book and competitive prices."
sara l.
sara l.
5 4 months ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Samantha de León
Samantha de León
5 4 months ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Alexandra Robertson
Alexandra Robertson
5 4 months ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Judy Winkin
Judy Winkin
5 4 months ago
"Easy and good deal"
Patrick Brophy
Patrick Brophy
5 4 months ago
"So far so good"
Nacho Zarco
Nacho Zarco
5 4 months ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Cristian Barbero
Cristian Barbero
5 4 months ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
amadeo aguilar
amadeo aguilar
5 4 months ago
"EASY AND FAST."
mrbstube
mrbstube
5 4 months ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
Theo Pieters
Theo Pieters
5 4 months ago
"Best ever service I've experienced ! Well done !!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 4 months ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Robert Agati
Robert Agati
5 4 months ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Darren Storey
Darren Storey
5 4 months ago
"Very easy to book etc, made it all so much better"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 4 months ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Artie Divin
Artie Divin
5 4 months ago
"Very easy to book and very cheap"
teyo castro
teyo castro
5 4 months ago
"Everything was very quick and clear."
Ole Alnes
Ole Alnes
5 4 months ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
Rania Yaqout
Rania Yaqout
5 4 months ago
"Excellent experience"
Ara Bermúdez
Ara Bermúdez
5 5 months ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
K_Cantona95
K_Cantona95
5 5 months ago
"Excellent value for money!"
JOSE LUIS MORA
JOSE LUIS MORA
5 5 months ago
"Excellent process, very easy"
Emily Edwards
Emily Edwards
5 5 months ago
"Awesome service"
Hong-Anh Ha
Hong-Anh Ha
5 5 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
amarthi rivera
amarthi rivera
5 5 months ago
"👌 EXCELLENT"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 5 months ago
"Perfect, no problems at all and a very attractive price."
Mike Purkins
Mike Purkins
5 5 months ago
"So easy to book and a great price"
HaYoung Son
HaYoung Son
5 5 months ago
"Good price I like that they have all the insurance and additional driver included"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 5 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 5 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 5 months ago
"Easy to use, great prices, all inclusive"
Daniel Garcia
Daniel Garcia
5 5 months ago
"Good car and price"
Oliver Streatfeild
Oliver Streatfeild
5 5 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Damien DE SOUSA
Damien DE SOUSA
5 5 months ago
"Easy and fast booking process"
Alejandro Arenal
Alejandro Arenal
5 5 months ago
"Hola is amazing, has everything you need. Thanks"
constanza cecchi
constanza cecchi
5 5 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Holger Pfarr
Holger Pfarr
5 5 months ago
"By far cheaper than all rental car offers."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 5 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 5 months ago
"great prices easy to book definitely use again"
Sharon Radford
Sharon Radford
5 5 months ago
"Quick and easy"
Steve Hornby
Steve Hornby
5 6 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
Bill Harshbarger
Bill Harshbarger
5 7 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
Dwight Thompson
Dwight Thompson
5 7 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Jason Bishop
Jason Bishop
5 8 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
תמיר מורוביץ
תמיר מורוביץ
5 9 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
mandy hughes
mandy hughes
5 10 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 10 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"

About renting a car with Enterprise in Michigan

Enterprise operates across Michigan's main airports, with Detroit Metropolitan Wayne County Airport (DTW) serving as the primary international gateway and the most logistically involved pickup point. At DTW, the rental facility sits on the northeast corner of the airport grounds — a free shuttle connects both the McNamara and Evans terminals to the counter, with the ride running roughly 5 to 10 minutes. Factor in baggage claim and shuttle time, and plan for 45 to 60 minutes from landing to driving away. At Grand Rapids (GRR), Flint (FNT), and Lansing (LAN), Enterprise counters are located inside the terminal buildings, making pickup considerably faster. Michigan's highway network is largely toll-free, but the bridges connecting to Canada — including the Ambassador Bridge and the Detroit-Windsor Tunnel — do carry tolls; Enterprise's TollPass service runs US$4.95 per day of use, capped at US$34.65 per rental period, plus the actual toll amounts. Fuel averages around US$4.00 per gallon, and returning the car with less than a full tank triggers a fuel service charge well above pump price. A credit card in the primary driver's name is required at pickup; at DTW, renters without a confirmed return travel itinerary should budget for a deposit hold of up to US$500 for standard vehicles. Drivers whose licenses use a non-Latin script — Arabic, Chinese, Cyrillic, Japanese — need an International Driving Permit alongside the original license.

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Frequently Asked Questions

What does my Hola Car Rentals booking with Enterprise in Michigan include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car rental brands operating in Michigan, including Enterprise, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Enterprise rental experience and peace of mind throughout your trip in Michigan.

Will I face unexpected charges at the Enterprise counter in Michigan when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your Enterprise booking in Michigan are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Enterprise counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Enterprise counter in Michigan charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Enterprise to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
How does the Enterprise pickup process work at Detroit Metropolitan Airport in Michigan?

At Detroit Metropolitan Airport (DTW), Enterprise does not have a counter inside the terminal. Instead, you take a free shuttle to the rental facility at 330 Lucas Drive.

  • From McNamara Terminal: go to Ground Transportation near the parking garage and board the Enterprise shuttle.
  • From Evans Terminal: head to the Big Blue Deck area for the shuttle stop.
  • The ride takes approximately 5 to 10 minutes, and shuttles run 24 hours a day, 7 days a week.

At smaller Michigan airports such as Grand Rapids Gerald R. Ford Airport (GRR) and Traverse City Cherry Capital Airport (TVC), Enterprise operates on-site counters, so you can proceed directly after exiting the arrivals area. At Lansing Capital Region International Airport (LAN), a shuttle takes you to the Enterprise facility at 4100 Capitol City Boulevard.

Confirm your operating brand on your booking confirmation before arriving, and follow airport signage for car rental shuttles or counters. The DTW counter is open daily from 5:30 AM to 11:59 PM.

Can drivers under 25 rent a car from Enterprise in Michigan?

Yes, drivers under 25 can rent a car from Enterprise in Michigan, and Michigan is one of the few states in the U.S. where this is explicitly protected by law.

Michigan's public-accommodations law prohibits age discrimination, which means Enterprise and other rental companies are required to rent to licensed drivers aged 18 and older. However, a young-renter surcharge still applies.

  • Drivers aged 18 to 24 pay a daily young-renter surcharge on top of the base rental rate.
  • For Enterprise, the additional driver fee for underage renters is US$15 per day plus applicable taxes.
  • Most premium, luxury, full-size SUV, minivan, and convertible vehicle classes are restricted to renters aged 25 and older.
  • Economy, compact, and intermediate categories are typically available to younger renters.

This Michigan-specific rule differs from most other U.S. states, where the minimum age at Enterprise and other brands is typically 21 to 25. A valid driver's license and a major credit card in the main driver's name are still required regardless of age. If your license uses a non-Latin alphabet, an International Driving Permit is also needed.

What documents do I need to pick up an Enterprise rental car in Michigan?

To pick up your Enterprise rental car in Michigan, you must present the following physical documents at the counter:

  • A valid, original driver's license in the main driver's name. Digital copies are not accepted.
  • A major credit card with the driver's name printed on the card, used for the security deposit hold. Debit and prepaid cards are not accepted for the deposit.
  • A passport or valid government-issued photo ID.
  • Your booking confirmation or printed voucher.
  • If arriving internationally, round-trip flight or cruise tickets may be requested.

If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or using a Latin alphabet, an IDP is recommended but not strictly required.

The IDP is a translation document only and is never valid on its own. Obtain it in your home country before traveling, as U.S. issuers such as AAA do not issue IDPs to non-U.S. license holders.

All documents must be physical originals. Enterprise Michigan counter staff will not accept digital versions on a phone or tablet.

Does Hola Car Rentals offer toll cashback for Enterprise rentals in Michigan?

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which applies to Enterprise rentals in Michigan and any other tolled routes you drive during your trip.

Michigan has a limited number of toll facilities, but they can add up, especially if you cross the Mackinac Bridge (US$4 for a standard car), use the Detroit-Windsor Tunnel (US$6.50, or US$5.75 with the Nexpress app), or cross the Grosse Ile Toll Bridge (US$3 to US$7 depending on payment method).

The Tolls Cashback benefit reimburses the lesser of the total tolls you paid or up to 5% of your Hola Car Rentals booking total.

  • Example: if your booking total is US$500, the cap is US$25. If you paid US$18 in Michigan tolls, you receive US$18 back.
  • To claim, email [email protected] within 30 days of returning your Enterprise vehicle.
  • Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a toll receipt or invoice showing charges paid.
  • Refunds are processed to your original payment method within 7 to 10 business days after approval.

This benefit does not mean tolls are prepaid. You still pay tolls normally during your Michigan rental and claim reimbursement afterward.

What toll roads and bridges will I encounter with an Enterprise rental in Michigan?

Michigan has fewer toll roads than many other U.S. states, but there are several toll facilities you may encounter during your Enterprise rental.

  • Mackinac Bridge: connects St. Ignace to Mackinaw City on I-75 and is one of the most iconic crossings in Michigan. The toll for a standard two-axle car is US$4. Cash is accepted.
  • Detroit-Windsor Tunnel: connects downtown Detroit to Windsor, Ontario, Canada. The toll is US$6.50, reduced to US$5.75 with the Nexpress app. This tunnel is cashless, so payment is by card or app only.
  • Grosse Ile Toll Bridge: links Riverview to Grosse Ile Township. Tolls range from US$3 to US$7 depending on payment method. Cash is accepted, and an Edge Pass offers discounts.

Michigan does not use E-ZPass, SunPass, or similar statewide electronic toll systems. There are no congestion charges or emissions zones in Michigan.

Your Enterprise rental vehicle may come equipped with a toll transponder. At pickup, you can enroll in Enterprise TollPass, a pay-per-use or unlimited daily program, to handle tolls automatically. If you do not enroll and drive through a cashless toll, the charge plus an administrative fee will be billed to your card after the rental ends.

How does the Enterprise toll program work for rentals in Michigan?

Enterprise offers a toll program called TollPass for rentals in Michigan, which handles toll charges automatically through the vehicle's transponder or plate-based billing system.

At the Enterprise counter in Michigan, you have two main options:

  • Unlimited toll package: a flat daily rate, typically between US$11 and US$25 per day, covering all tolls regardless of how many you use. Some programs apply weekly caps.
  • Pay-per-use: you do not enroll, but if you drive through a cashless toll, Enterprise will charge the toll amount plus an administrative processing fee to your credit card after the rental ends. These charges can appear days or even weeks after you return the vehicle.

Michigan's main toll facilities, including the Detroit-Windsor Tunnel and the Grosse Ile Toll Bridge, are cashless or partially cashless, so relying on cash alone may not always be possible.

If you plan to pay tolls manually at facilities that accept cash, such as the Mackinac Bridge, inform the Enterprise agent at pickup and ask them to deactivate the vehicle's default toll device to avoid duplicate charges.

All Hola Car Rentals bookings include Tolls Cashback, so you can recover up to 5% of your booking total for tolls paid during your Michigan rental by submitting a claim within 30 days of return.

How does the Enterprise car return process work at DTW in Michigan?

Returning your Enterprise rental car at Detroit Metropolitan Airport (DTW) in Michigan is straightforward if you follow the airport signage.

  • Follow signs for the rental car return area and drive to the Enterprise section at 330 Lucas Drive.
  • Park in the designated Enterprise bay and leave the keys with the agent or in the key drop if returning after hours.
  • Collect all personal belongings before leaving the vehicle.
  • After completing the return, take the shuttle back to your terminal. Shuttles run 24 hours a day, 7 days a week, serving both McNamara Terminal and Evans Terminal (Big Blue Deck).

Before returning, refuel within approximately 10 miles of the airport to comply with the full-to-full fuel policy. Enterprise Michigan locations follow a standard full-to-full policy, meaning you receive the car with a full tank and must return it full. If you return below the recorded level, Enterprise will charge a fuel shortfall at their refueling rate plus a service fee, which is typically higher than retail pump prices.

Take a photo of the fuel gauge and odometer at return as documentation. Keep your final fuel receipt showing the station address and time in case any dispute arises after the rental ends.

Is travel assistance included with my Enterprise rental booking in Michigan?

Yes, most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, and this applies to Enterprise rentals in Michigan as well.

This benefit is especially relevant if you are driving through more remote areas of Michigan, such as the Upper Peninsula or rural stretches of I-75 near the Mackinac Bridge, where access to services may be limited.

Coverage typically includes:

  • Travel insurance with medical coverage for up to 5 passengers.
  • Legal assistance in the event of a road accident.
  • Compensation for luggage lost by the airline.
  • Flight cancellation insurance.

To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit does not apply to U.S. or Canadian residents. It is designed for travelers visiting Michigan from outside North America. It also does not cover damage to the Enterprise rental vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI).

Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.

What is the security deposit amount for an Enterprise rental in Michigan?

When you pick up your Enterprise rental in Michigan, a temporary authorization hold is placed on your credit card. This is not a charge but reduces your available credit until it is released after the rental ends.

For standard vehicle classes in the United States, including Michigan, typical holds range from US$300 to US$400. The exact amount varies depending on the Enterprise location, vehicle class, and rental duration. Premium or specialty vehicles may carry higher holds.

  • Only a major credit card in the main driver's name with the name printed on the card is accepted for the deposit. Debit cards, prepaid cards, and virtual cards are not accepted.
  • Ensure your card has sufficient available credit to cover both the hold and any expected charges.
  • Notify your bank of your travel plans to prevent the authorization from being flagged as suspicious.
  • Bring a backup credit card in case your primary card is declined.

After you return the Enterprise vehicle in Michigan, the hold is released. Your bank or card issuer controls how quickly it appears back on your available credit, which can take up to 15 business days.

Hola Car Rentals cannot confirm the exact hold amount in advance, as final deposit rules are set by the Enterprise counter and may vary by location within Michigan.

Can I add an additional driver to my Enterprise rental in Michigan?

Yes, you can add an additional driver to your Enterprise rental in Michigan, either as part of your rate or by paying a fee at the counter.

For Enterprise in Michigan, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Check your Hola Car Rentals booking confirmation to see whether an additional driver is already included at no extra cost.

  • The additional driver must be present at the Enterprise counter at pickup with a valid driver's license.
  • If their license is not in English or uses a non-Latin alphabet, an International Driving Permit is also required.
  • Both the main driver and the additional driver must sign the rental agreement.
  • Only drivers listed on the agreement are covered by protections such as CDW/LDW and liability coverage.

Michigan's young-renter rules also apply to additional drivers. Drivers aged 18 to 24 may be accepted at Enterprise Michigan locations due to state law, but a young-renter surcharge will apply. Age restrictions on certain vehicle classes still apply regardless.

If you need to add a driver after pickup, visit an Enterprise branch in Michigan to update the agreement. Changes cannot typically be made by phone or chat alone.

Does Enterprise in Michigan have downtown and neighborhood locations in addition to airports?

Yes, Enterprise has an extensive network of locations across Michigan beyond its airport counters, including downtown and neighborhood branches in major cities.

  • Detroit: downtown locations including a branch on Wight Street in addition to the Detroit Metropolitan Airport (DTW) facility.
  • Grand Rapids: a downtown location at 1100 Plainfield Avenue NE, open Monday to Friday 8 AM to 6 PM and Saturday 9 AM to 12 PM, in addition to the Gerald R. Ford Airport (GRR) counter.
  • Lansing: a downtown branch alongside the Capital Region International Airport (LAN) location.
  • Additional neighborhood locations across Ann Arbor, Auburn Hills, Battle Creek, Bay City, Farmington Hills, Clinton Township, and many other Michigan communities.

Renting from an off-airport Enterprise location in Michigan can reduce your total cost, as airport locations typically carry concession fees and customer facility charges that off-airport branches do not. National estimates suggest off-airport rentals can save US$50 to US$150 on a seven-day rental compared to airport counters.

When booking through Hola Car Rentals, your confirmation will specify the exact Enterprise location address and operating hours. Confirm hours in advance, as some Michigan neighborhood branches have limited Saturday hours and are closed on Sundays.

What insurance coverage is included with an Enterprise rental in Michigan?

The insurance and protection options available with your Enterprise rental in Michigan depend on the rate plan you selected when booking through Hola Car Rentals.

The two main protections to understand are:

  • Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Enterprise vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. CDW/LDW does not cover damage to other vehicles or injuries to other people.
  • Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Enterprise rental in Michigan. Some U.S. states require a minimum level of liability coverage; Michigan has specific insurance requirements, so confirming this coverage is strongly recommended.

Neither CDW/LDW nor LIS/ALI/SLI covers your personal injuries (that requires Personal Accident Insurance) or your belongings (that requires Personal Effects Coverage).

Check your Hola Car Rentals booking confirmation to see exactly which protections are included in your rate. If LIS/ALI/SLI is not included, you can add it during checkout. At the Enterprise counter in Michigan, decline any optional add-ons you do not need, and verify the rental agreement matches your confirmation before signing.

Can I pick up my Enterprise rental car earlier than the scheduled time in Michigan?

Yes, early pickup is sometimes possible at Enterprise locations in Michigan, but it depends on vehicle availability at the specific branch at the time of your arrival.

Early pickup is not guaranteed and is handled on a case-by-case basis at the Enterprise counter. If a vehicle in your reserved class is available when you arrive early, the agent may accommodate the request. However, changing your pickup time may reprice your rental, so confirm any cost implications before agreeing to the change.

  • At Detroit Metropolitan Airport (DTW), the Enterprise facility at 330 Lucas Drive is open daily from 5:30 AM to 11:59 PM, so early morning arrivals are generally accommodated within those hours.
  • At smaller Michigan airports and downtown locations, hours may be more limited. For example, the Downtown Grand Rapids branch opens at 8 AM on weekdays.
  • If you arrive significantly earlier than the counter opens, you may need to wait or arrange alternative transportation until the Enterprise location begins service.

If your flight to Michigan is delayed and you will arrive later than your scheduled pickup time, Enterprise will typically hold your reservation for up to 24 hours from the original pickup time. If the delay exceeds 24 hours, contact Hola Car Rentals support as soon as possible to discuss your options.

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