Question 1

What does my Hola Car Rentals booking with Enterprise in Spain include that other companies don't offer?

Accepted Answer

Hola Car Rentals is the only premium partner of the leading car hire companies in Spain, giving you exclusive access to our All Inclusive+ rate. This rate offers additional benefits that no other company can match:

Full vehicle coverage with no excess (applies only to certain rates and itineraries)
Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
Premium travel medical assistance, covering up to EUR 100,000 for a maximum of 5 passengers in case of medical emergency, excluding pre-existing conditions
No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this at no extra cost, guaranteeing you a unique hire experience with full protection and peace of mind throughout your trip in Spain.

Question 2

Will I face unexpected charges at the Enterprise counter in Spain when I book through Hola Car Rentals?

Accepted Answer

No. With Hola Car Rentals, all costs and charges for your booking in Spain are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Spain charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
Usage-based charges (tolls, fuel shortfall, traffic fines)

Question 3

What documents do I need to pick up my Enterprise hire car in Spain?

Accepted Answer

Yes, there are several documents you must bring to collect your Enterprise hire car in Spain. Missing any one of them can result in the counter refusing to hand over the vehicle.

A valid, original (physical) driver’s licence in the main driver’s name.
An International Driving Permit (IDP) if your licence is not issued by an EU or EEA country, or if it uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. The IDP is a translation only and must be carried alongside your original licence.
A major credit card physically printed with the main driver’s name, for the authorisation hold.
A valid passport or government-issued photo ID.
Your booking confirmation or printed voucher.
Round-trip flight or cruise tickets (required for visitors from outside Spain).

EU and EEA licences are fully valid in Spain without an IDP. If your licence is from outside the EU or EEA, the Spanish traffic authority (DGT) recommends carrying an IDP alongside it. Digital documents are not accepted at the Enterprise counter in Spain; everything must be physical.

Question 4

Does Enterprise in Spain require a credit card for the excess?

Accepted Answer

Yes, Enterprise in Spain requires a physical major credit card in the main driver’s name to place an authorisation hold at pick-up.

The typical hold for a standard car in Spain is approximately EUR 200 to EUR 300, though the exact amount varies by Enterprise location, vehicle class, and season. Premium or specialised vehicles may carry a higher hold.

The card must be physically present and have the driver’s name printed on it.
Debit cards, prepaid cards, and virtual or digital-wallet-only cards are not accepted for the hold.
The hold is a temporary authorisation, not a charge. It reduces your available credit until Enterprise releases it after return, and your bank may take up to 15 working days to reflect the release.
Notify your bank before travelling to Spain to prevent fraud blocks on an in-person foreign authorisation.
Bring a backup credit card in your own name in case your primary card is declined.

Even if you prepaid your booking, you must still present a physical credit card at the Enterprise counter in Spain.

Question 5

How do toll roads work for Enterprise hire cars in Spain?

Accepted Answer

Spain has a network of toll motorways called autopistas de peaje, identified by the AP prefix. When driving an Enterprise hire car in Spain, you will encounter both cash and cashless toll options depending on the route.

The main automatic payment system is Via Verde, which uses a transponder affixed to the windscreen linked to a credit card.
An alternative system called VIA-T uses a device installed in the vehicle to record highway entries and exits automatically.
On most toll motorways, you collect a ticket at entry and pay at the exit booth by cash or card, with the charge based on distance and vehicle class.
Average toll costs in Spain are approximately EUR 8 per 100 kilometres, though this varies by route and region.
Some hire suppliers, including Enterprise partners, can provide a Via Verde transponder at an additional cost. An unlimited daily pass programme is also available in certain regions such as the Basque Country, Galicia, and Andalusia.
If you use a toll road without a proper payment arrangement, Enterprise may add administrative or traffic violation charges to your hire bill.

Ask the Enterprise counter agent in Spain about the toll programme options available for your specific vehicle before you drive away.

Question 6

Can I get cashback on tolls paid during my Enterprise hire in Spain?

Accepted Answer

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Enterprise hire in Spain.

Spain's toll roads (autopistas de peaje) can add up, especially on longer routes where costs average around EUR 8 per 100 kilometres. This benefit helps offset those expenses.

To claim your cashback after returning your Enterprise vehicle in Spain:

Email soporte@holacarrentals.com within 30 days of returning the car.
Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number].
Attach your Hola Car Rentals booking confirmation, the signed hire agreement from Enterprise, and a receipt or statement showing the toll charges paid.
Include your full name, travel dates, and the last 4 digits of the card used for your booking.

The refund is issued to your original payment method and typically processes within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted. This benefit covers toll charges only, not fines or administrative fees.

Question 7

What is the fuel policy for Enterprise hire cars in Spain?

Accepted Answer

Enterprise in Spain operates on a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At pick-up, check the fuel gauge with the Enterprise agent and confirm the starting level is recorded on the hire agreement.
Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot.
Use the correct fuel type. Diesel and petrol vehicles are common in Spain; using the wrong fuel is not covered by the fuel policy and may generate significant charges.
Refuel within approximately 10 to 15 kilometres of the Enterprise return location so the gauge does not drop below full before you arrive.
Keep your final fuel receipt showing the date, time, and station address.

If you return the Enterprise vehicle in Spain with less fuel than recorded at pick-up, you may be charged for the shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a service fee. For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge as evidence.

Question 8

Can I add an additional driver to my Enterprise hire in Spain?

Accepted Answer

Yes, you can add an additional driver to your Enterprise hire in Spain, either included in your rate or for a fee paid at the counter.

For Enterprise, Alamo, and National, the additional driver fee is approximately US$15 per day plus applicable local taxes when not included in your rate. Check your booking confirmation to see whether your rate already includes one free additional driver.

The additional driver must be physically present at the Enterprise counter in Spain at pick-up.
They must present a valid driver’s licence and, if required, an International Driving Permit (for non-EU or non-EEA licences).
Both the main driver and the additional driver must sign the hire agreement.
Only drivers named on the agreement are covered by protections such as CDW and liability cover. Anyone not listed who drives the vehicle may void those protections.

If you need to add a driver after pick-up, visit an Enterprise branch in Spain to update the agreement. Requests made only by phone or chat are generally not sufficient to formally add a driver to the contract.

Question 9

Does Enterprise in Spain offer one-way hires to other cities or countries?

Accepted Answer

Yes, Enterprise in Spain offers one-way hires between different cities, though a drop-off fee may apply and cross-border travel has specific restrictions.

When you select different pick-up and return locations during booking, the system will display any applicable drop-off fee under the "To pay at destination" section. This fee is set by Enterprise and varies by route, distance, season, and vehicle class.

Same-city airport to downtown routes often carry no drop-off fee.
City-to-city routes within Spain typically incur a drop-off fee that varies by distance and car class.
Cross-border one-ways, for example between Spain and Portugal, may be restricted or carry higher fees depending on Enterprise partner rules. Always confirm cross-border permissions before booking.
The drop-off fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed on your confirmation.

If you change your return location after booking, expect the hire to be re-priced and the drop-off fee to be recalculated. Mid-hire route changes must be approved directly by the Enterprise location in Spain.

Question 10

What insurance cover comes with an Enterprise hire in Spain?

Accepted Answer

Enterprise hires in Spain booked through Hola Car Rentals typically include Collision Damage Waiver (CDW) and Loss Damage Waiver (LDW), which reduce your financial liability for damage to the hire vehicle from a collision, theft, or vandalism.

A deductible or excess may apply unless your confirmation explicitly states zero deductible. In some European countries, a Super CDW option is available that lowers or eliminates the deductible.
CDW and LDW do not cover third-party liability, meaning damage or injury you cause to other people or their property. In the European Union, including Spain, all hire vehicles are required by law to carry third-party liability insurance, which is included in the hire price.
CDW and LDW do not cover tyres, the undercarriage, the roof, keys, or personal belongings unless specifically stated in your Enterprise hire agreement in Spain.
Only drivers named on the Enterprise agreement are covered. If an unlisted driver causes damage, cover may be void.

Review your Hola Car Rentals booking confirmation carefully to confirm exactly which protections are included for your Enterprise hire in Spain, and check the deductible amount before signing the agreement at the counter.

Question 11

Does travel assistance cover me if something goes wrong during my Enterprise hire in Spain?

Accepted Answer

Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, which can be valuable if you experience a medical emergency or other covered incident while driving your Enterprise hire in Spain.

This benefit is particularly relevant in Spain given the country's extensive motorway network, including remote stretches in regions like Andalusia, Castile, or the interior, where immediate help may not be nearby.

Core benefits typically include:

Travel insurance with medical cover for up to 5 passengers.
Legal assistance in case of an accident.
Compensation for luggage lost by the airline.
Flight cancellation insurance.

To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free or collect), contact WhatsApp at +1 208 910 1001, or email asistencias@twglobalprotection.com. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Enterprise hire vehicle itself (that is CDW or LDW) or third-party liability. Check your booking confirmation for the exact terms that apply to your itinerary.

Question 12

What happens if I use a toll road in Spain without paying through the Enterprise toll programme?

Accepted Answer

If you drive through a toll road in Spain without a proper payment arrangement, Enterprise may add administrative or traffic violation charges to your hire bill after the event.

Spain's autopistas de peaje (toll motorways) use both manned booths and fully electronic systems. On electronic-only sections, there is no option to pay cash at the barrier, so the toll is recorded by camera and billed through the vehicle's registration.

Enterprise or its toll processing partner will identify the charge from the vehicle's plate and pass it on to you, typically with an additional administrative or processing fee on top of the actual toll amount.
These post-hire charges can appear days or even weeks after you return the vehicle.
To avoid surprise charges, ask the Enterprise agent in Spain about the available toll transponder or unlimited daily pass options before you leave the counter.
Keep any toll receipts or Via Verde statements during your hire in Spain, as these will be needed if you claim Tolls Cashback through Hola Car Rentals.

Always clarify the toll arrangement with Enterprise at pick-up in Spain so you know exactly how charges will be processed during your hire.

Question 13

Where do I find the Enterprise counter at airports in Spain?

Accepted Answer

Enterprise counters at airports in Spain are typically located either inside the arrivals terminal or at a consolidated hire car area connected to the terminal by a short walk or shuttle bus.

To find the Enterprise desk in Spain:

Follow the "Car Hire" or "Alquiler de coches" signs from the arrivals hall. Enterprise is part of the Alamo, National, and Enterprise brand family, so look for any of those names on the signage.
At larger airports such as Madrid Barajas (MAD) or Barcelona El Prat (BCN), hire counters are often grouped in a dedicated car hire zone within or adjacent to the terminal building.
At smaller regional airports in Spain, the Enterprise counter may be inside the main terminal building near the exit.
If a shuttle is required, go to the marked shuttle stop outside arrivals and board the bus displaying the Enterprise or hire car centre logo.

Your booking confirmation will show the operating brand and any specific pick-up instructions. If you cannot locate the Enterprise desk in Spain, use the airport information desk or the courtesy phones near the arrivals exit. Allow extra time if your flight arrives during peak hours or if a shuttle transfer is involved.

Question 14

What are the pick-up and drop-off hours for Enterprise in Spain?

Accepted Answer

Enterprise counter hours in Spain vary by location and can change on public holidays. Always confirm the exact hours for your specific Enterprise branch in Spain on your booking confirmation before you travel.

Airport Enterprise locations in Spain generally operate during extended hours to align with flight schedules, but they are not always open 24 hours.
City-centre Enterprise branches in Spain may observe shorter hours and could close during the midday siesta period, which is common in many parts of the country.
If your flight is delayed, Enterprise in Spain will typically hold your booking for up to 24 hours from the original pick-up time. If the delay exceeds 24 hours, contact Hola Car Rentals support as soon as possible.
For returns outside counter hours, check your hire agreement for after-hours key-drop instructions. Note that liability for the vehicle may continue until Enterprise formally checks it in the next working day.

The standard grace period on return is approximately 30 minutes. Returning the Enterprise vehicle in Spain beyond that window may result in charges for extra hours or an additional hire day, plus any applicable late fees. Plan your return time carefully, especially around Spanish public holidays when hours may be reduced.

Question 15

Can I cancel my Enterprise reservation in Spain and get a refund?

Accepted Answer

Yes, you can cancel your Enterprise reservation in Spain, but the refund depends on how far in advance you cancel and the specific cancellation policy that applies to your booking.

Enterprise, along with Alamo and National, follows a specific cancellation window policy that differs from other hire partners:

Cancellations made within the policy window (typically 48 hours before pick-up for the Enterprise group) may result in a cancellation fee or forfeiture of the booking amount. Check your Hola Car Rentals confirmation for the exact terms that apply to your Enterprise reservation in Spain.
Cancellations made well in advance of the pick-up date are generally eligible for a full refund to your original payment method.
Refund processing times vary. Once approved, allow several working days for the amount to appear back on your card, depending on your bank.

To cancel, use the Manage Booking option in your Hola Car Rentals confirmation email or contact Hola Car Rentals support directly. Do not contact Enterprise in Spain directly to cancel a booking made through Hola Car Rentals, as the reservation was placed through the agency and must be managed there.

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