Enterprise Car Hire
in Portsmouth

Hola Car Rentals is the only premium partner of the top car hire brands operating in Portsmouth, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Portsmouth.

No. With Hola Car Rentals, all costs and charges for your booking in Portsmouth are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Portsmouth charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Enterprise counter at Portsmouth Pease International Airport (PSM) is located on the first floor of the hire facility at 42 Airline Ave, directly opposite baggage reclaim. No shuttle or train is required; you can walk from the terminal to the counter.

Counter hours at the Portsmouth airport location are limited and vary considerably by day, so confirm your arrival time aligns with open hours before booking. If your flight arrives outside those hours, the Enterprise location at 155 Mirona Rd in Portsmouth operates Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 12:00, offering more consistent availability.

After-hours returns are available at the Mirona Rd location. Always verify current hours on your booking confirmation, as holiday schedules may differ.

To collect your Enterprise hire car in Portsmouth, you must present the following physical documents at the counter:

• A valid, original driving licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, used for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driving licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is required alongside your original licence. The IDP is a translation only and cannot be used without the original licence.

All documents must be physical. Digital copies shown on a phone or tablet are not accepted at the Enterprise counter in Portsmouth. Debit and prepaid cards are not accepted for the authorisation hold.

The Enterprise location at 155 Mirona Rd in Portsmouth operates on the following schedule:

• Monday to Friday: 08:00 to 18:00
• Saturday: 09:00 to 12:00
• Sunday: 09:00 to 12:00 (verify in advance, as some sources indicate this location may be closed on Sundays)

After-hours vehicle returns are available at this Portsmouth location, making it a practical option if your flight lands late. If you need to arrange a pickup from downtown Portsmouth or nearby areas, contact the Mirona Rd branch directly to confirm the availability of their collection service.

The Enterprise counter at Portsmouth Pease Airport (42 Airline Ave) has more limited and irregular hours by comparison, so if your arrival time is early morning or late evening, the Mirona Rd location is generally the better choice. Always confirm hours on your booking confirmation, as holiday schedules may differ.

Yes, toll roads operate near Portsmouth, and Hola Car Rentals includes Tolls Cashback on all bookings, allowing you to recover up to 5% of your total booking value for tolls paid during your Enterprise hire.

New Hampshire has several toll roads you may encounter around Portsmouth:

• Blue Star Turnpike (I-95): runs from Seabrook to Portsmouth; cash tolls up to US$2.00 per plaza, with E-ZPass discounts reducing it to around US$1.40
• Spaulding Turnpike (NH 16): runs from Portsmouth towards Rochester and Middleton
• F.E. Everett Turnpike (I-93/293): further inland towards Concord and Nashua

Your Enterprise vehicle includes an electronic toll device. At collection, you can enrol in Enterprise's TollPass programme (approximately US$4.95 per day, capped at US$34.65 per hire, plus actual tolls) or pay cash at toll plazas to avoid the daily fee. If you use an E-ZPass lane without enrolling, the rental company will auto-enrol you and charge tolls plus administrative fees.

To claim your Tolls Cashback, email [email protected] within 30 days of returning your Portsmouth Enterprise vehicle. Attach your booking confirmation, rental agreement, and a toll receipt or statement. Refunds are processed within 7 to 10 working days after approval.

When you collect your Enterprise hire in Portsmouth, a temporary authorisation hold is placed on your credit card. For standard vehicles rented in the United States, this hold is typically between US$300 and US$400, though the exact amount varies depending on vehicle class, location, and season.

A few important points:

• The hold is not a charge; it temporarily reduces your available credit until released after the vehicle is returned
• Your bank controls how quickly the hold is released after drop-off, which can take up to 15 working days
• Only a major credit card with the driver’s name printed on it is accepted; debit and prepaid cards are not permitted for the deposit
• Premium or specialised vehicles at the Portsmouth Enterprise location may require a higher hold amount

Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel plans to prevent fraud blocks on the authorisation.

Yes, Enterprise in Portsmouth applies a young driver surcharge for drivers under 25. In the United Kingdom, the minimum age to hire without an additional fee is 25.

For Enterprise specifically, drivers aged 21 to 24 are generally permitted to hire but will be charged a young driver surcharge of approximately US$15 per day at the Portsmouth counter, in addition to the base hire rate. Most premium and specialised vehicle classes are restricted to drivers aged 25 and over.

Drivers under 21 are not eligible to hire from Enterprise at Portsmouth locations. The UK does not have a national law requiring hire to drivers aged 18 or older (this exception applies only in Scotland), so the standard Enterprise policy applies here.

If you are aged 21 to 24, plan for the surcharge in your budget and select an eligible vehicle class such as economy, compact, or intermediate when booking your Portsmouth Enterprise hire.

Yes, you can add an additional driver to your Enterprise hire in Portsmouth, but the additional driver must be present at the counter at the time of collection with a valid driving licence.

For Enterprise in Portsmouth, the additional driver fee is US$15 per day plus applicable taxes. This fee applies unless your booking confirmation explicitly states that an additional driver is included at no extra cost.

Key requirements for adding a driver at the Portsmouth Enterprise counter:

• The additional driver must appear in person at collection; they cannot be added remotely by phone or online
• They must present a valid driving licence and meet the same age and document requirements as the main driver
• If their licence is not in English and uses a non-Latin alphabet, an International Driving Permit is also required
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the hire agreement are covered by the vehicle’s protections. Anyone not named on the contract who drives the vehicle may void cover and incur additional charges.

Portsmouth has several local driving characteristics that differ from typical UK cities and are worth knowing before you leave the Enterprise counter.

City centre one-way system: The city centre uses a one-way traffic loop on State Street, Congress Street, Daniel Street, and Market Street. This can be confusing for first-time drivers, as it does not follow a standard grid. Navigation apps generally handle it, but be prepared for u-turns and limited through routes.

Memorial Bridge drawbridge lifts: The Memorial Bridge connecting Portsmouth to Kittery, Maine, opens periodically for marine traffic. During weekday evening peak hours (roughly 5 to 6 PM), a bridge lift can cause congestion in the downtown one-way loop. If returning your hire vehicle during that period, allow extra time.

Slow streets and narrow lanes: Many streets in the centre have narrow lanes, no central markings, and on-street parking to slow traffic. Delivery vehicles often block lanes on streets like State Street. Drive cautiously and watch out for pedestrians and cyclists.

US Route 1: Outside the centre, US 1 can unexpectedly widen to five lanes without medians in some sections, which may surprise drivers used to uniform highway widths. The US 1 Bypass offers a quicker route but crosses into Kittery, Maine, so check your hire agreement if you plan to use it.

Yes, most Hola Car Rentals bookings include travel assistance cover through Terrawind Global Protection, and this applies to your Enterprise hire in Portsmouth as well. However, this benefit is only available to travellers who are not residents of the United States or Canada.

Coverage typically includes:

• Medical assistance for accidents and non-pre-existing illnesses, for up to 5 passengers
• Legal assistance in the event of a road traffic incident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

If you need assistance during your Portsmouth Enterprise hire, for example after a breakdown on the motorway or an incident on the Spaulding Turnpike, contact the assistance line 24 hours a day:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. This cover does not replace Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) for damage to the hire vehicle itself, nor does it cover third-party liability. Check your booking confirmation for the exact terms and limits applicable to your reservation.

Yes, one-way hires are possible with Enterprise, but a drop-off fee may apply when returning the vehicle to a different location from where you collected it in Portsmouth.

The drop-off fee depends on the route, the distance between locations, the vehicle class, and the season. When booking through Hola Car Rentals, any applicable drop-off fee will be shown on the rate details page under the section labelled as payable at destination. If no fee is shown, the route does not attract a one-way surcharge.

A few points to note for one-way hires from Portsmouth:

• Same-city collections and returns (e.g., airport to Mirona Rd) often have no drop-off fee
• Interstate one-ways, such as Portsmouth to London or Birmingham, usually do carry a fee
• Cross-border returns into Ireland or other restricted areas may not be permitted; check your hire agreement

If you change your return location after booking, the hire will be re-priced and the drop-off fee may increase. Review your confirmation carefully and contact support before making changes during the hire period.

Enterprise hires in Portsmouth follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

At collection, check the fuel gauge with the Enterprise agent and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing the gauge and odometer before leaving the Portsmouth location.

On return, refuel within approximately 10 miles of the Portsmouth drop-off so the gauge does not fall below full before you arrive. Keep your final fuel receipt showing the date, time, and station address.

If you return the vehicle with less fuel than at collection, Enterprise may charge:

• A fuel shortfall at the partner’s refuelling rate, which is usually higher than retail pump prices
• A refuelling service or administrative fee

For after-hours returns at the Mirona Rd location, leave your fuel receipt in the return envelope and keep a photo of the full gauge on your phone as proof. If the vehicle was not full at collection, ask the agent to note the exact level on the hire agreement so you are only required to return it at that same level.

At the Enterprise counter in Portsmouth, you can add various insurance and protection products to your hire agreement. Understanding what each covers helps you avoid paying for duplicate protection.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the hire vehicle itself, including theft and vandalism. A deductible may apply unless your confirmation states zero excess. This does not cover damage caused to other vehicles or persons.

Supplemental Liability Protection (SLI/LIS/ALI): covers bodily injury and property damage you may cause to third parties while driving. At the Portsmouth Pease Airport Enterprise location, this is offered at approximately US$19.45 per day with limits up to US$300,000. Some UK regions require a minimum level of liability cover, but not all; check your booking confirmation.

Personal Effects Cover (PEC): covers personal belongings inside the vehicle.

If your Hola Car Rentals booking already includes CDW/LDW or liability cover, review your confirmation before accepting duplicate products at the Portsmouth Enterprise counter. Only drivers listed on the hire agreement are covered by these protections.

If your flight is delayed, Enterprise in Portsmouth will generally hold your booking for up to 24 hours from the original scheduled collection time, provided you arrive during the counter’s open hours.

Given that the Enterprise counter at Portsmouth Pease Airport (PSM) operates on limited and irregular hours, a delay could mean the counter is closed when you land. In that case, the Enterprise location at 155 Mirona Rd in Portsmouth, which has more consistent weekday hours (08:00 to 18:00), may be a better alternative if you can arrange transport there.

Key points to consider:

• If your delay is less than 24 hours, your booking is held; arrive as soon as possible during open hours
• If your delay exceeds 24 hours, contact Hola Car Rentals via WhatsApp at +1 (786) 999-8312 or email [email protected] to discuss options; changes are not guaranteed
• Bookings not collected within 24 hours of the original scheduled time may be cancelled without refund

Always check the specific Portsmouth Enterprise counter hours before travelling, and have your booking confirmation ready so support can assist you quickly if your arrival is significantly delayed.