VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Enterprise in New Hampshire include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in New Hampshire, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in New Hampshire.
Will I face unexpected charges at the Enterprise counter in New Hampshire when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in New Hampshire are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in New Hampshire charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my Enterprise hire car at Pease Airport in New Hampshire?
At Pease International Tradeport (PSM) in Portsmouth, New Hampshire, the Enterprise counter is located on the first floor of the Rental Car Facility, which is situated directly across from baggage claim. Follow the signs to the Rental Car Facility after collecting your bags, then proceed to the Enterprise desk to present your documents, sign the hire agreement, and collect your keys.
Counter hours at PSM vary by day, so plan your arrival accordingly:
- Monday through Friday: hours vary, with some days running until approximately 7:00 PM
- Saturday: approximately 5:45 PM to 6:30 PM
- Sunday: approximately 11:00 AM to 6:30 PM
Because PSM has limited evening hours, confirm your flight arrival time against the Enterprise counter schedule before booking. If you anticipate arriving outside these windows, contact the location directly to discuss your options.
What toll roads will I encounter driving an Enterprise hire car in New Hampshire?
New Hampshire has several active toll roads that Enterprise hire car drivers should be aware of before hitting the road.
- Blue Star Turnpike (I-95, Seabrook to Portsmouth): two Hampton toll plazas with a maximum cash toll of US$2.00 per car, or as low as US$1.40 with E-ZPass
- F.E. Everett Turnpike (I-93/293, Nashua to Concord): maximum US$1.00 per car, or US$0.70 with E-ZPass
- Spaulding Turnpike (NH 16, Portsmouth to Rochester/Middleton): also uses E-ZPass
All New Hampshire toll roads use the E-ZPass electronic system, though cash lanes remain available at most plazas. There are no congestion charges, emissions zones, or city-centre driving fees anywhere in New Hampshire.
Enterprise offers a TollPass service for New Hampshire hires, charged at US$4.95 per usage day (maximum US$34.65 per hire period) plus the actual toll amounts. If you drive through an E-ZPass lane without enrolling, Enterprise will auto-enrol you and bill tolls plus the daily fee to your card. For exact toll calculations by route, use the official calculator at ezpassnh.com/toll-rate-calculator.
How does Enterprise TollPass work for New Hampshire hires?
Enterprise offers a TollPass service for New Hampshire hires that covers the state's E-ZPass toll network, including the Blue Star Turnpike (I-95), F.E. Everett Turnpike (I-93/293), and Spaulding Turnpike (NH 16).
The TollPass programme works as follows:
- Cost: US$4.95 per usage day, with a maximum cap of US$34.65 per hire period
- Actual toll amounts are charged on top of the daily fee
- You are only charged on days when you actually use a toll road
- If you drive through an E-ZPass lane without enrolling, Enterprise will automatically enrol you and bill tolls plus the daily fee to your card on file
To avoid the programme entirely, use cash lanes at New Hampshire toll plazas where available. If you have your own personal E-ZPass transponder, inform the Enterprise counter representative at pickup and ask them to deactivate the vehicle's default toll device to prevent duplicate charges.
Toll charges may appear on your card days or even weeks after you return the vehicle, as toll agencies process invoices in batches.
Can I get toll cashback on my Enterprise hire in New Hampshire?
Yes, you can get toll cashback on your Enterprise hire in New Hampshire through Hola Car Rentals' Tolls Cashback benefit, which is included on all bookings.
New Hampshire's toll roads, including the Blue Star Turnpike (I-95) and F.E. Everett Turnpike (I-93/293), generate real toll costs that qualify for this benefit. Hola Car Rentals reimburses the lesser of the total tolls you paid or up to 5% of your total booking value.
To claim your cashback after returning your Enterprise hire in New Hampshire:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the Enterprise hire agreement signed at pickup, and a receipt or statement showing toll charges paid
- Include your full name, travel dates, and the last 4 digits of the card used for your booking
Refunds are issued to your original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What taxes and fees apply to Enterprise hire cars in New Hampshire?
New Hampshire has a unique tax structure that affects Enterprise hire car costs in the state. Unlike most U.S. states, New Hampshire has no general sales tax. Instead, a dedicated motor vehicle hire tax of 8.5% applies to car hires statewide.
In addition to the state hire tax, airport locations such as Manchester-Boston Regional Airport (MHT) and Pease Airport (PSM) may include airport concession fees and customer facility charges, which are standard across U.S. airport hire locations.
Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are due at the Enterprise counter at pickup. Review the confirmation carefully before arriving so there are no surprises. If your confirmation shows taxes and fees as included and you are still charged for them at the counter, Hola Car Rentals' No Extra Charges© Coverage applies.
What documents do I need to pick up an Enterprise hire car in New Hampshire?
To pick up your Enterprise hire car in New Hampshire, you must present the following physical documents at the counter:
- A valid, unexpired driver's licence (original, not digital) in the main driver's name
- A major credit card with the driver's name printed on the card, in the main driver's name, for the authorisation hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver's licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required at most Enterprise locations in New Hampshire.
All documents must be physical. Digital versions displayed on a phone or tablet are not accepted at the Enterprise counter. Debit and prepaid cards are not accepted for the security deposit hold.
Can someone under 25 hire a car from Enterprise in New Hampshire?
Yes, drivers between 21 and 24 years old can hire from Enterprise in New Hampshire, but a young-renter surcharge applies and certain vehicle classes are restricted.
Enterprise charges US$15 per day plus applicable taxes for drivers under 25 at New Hampshire locations. This fee is paid at the counter and is not included in your prepaid rate.
Vehicle class restrictions also apply to under-25 renters. Categories such as full-size sedans, SUVs, minivans, vans, convertibles, luxury, and premium vehicles are typically reserved for drivers aged 25 and older. Economy, compact, and intermediate classes are generally available to younger renters.
Drivers under 21 cannot hire from Enterprise in New Hampshire under standard policy. New Hampshire is not one of the states (like New York or Michigan) where law requires hires to drivers aged 18 and older.
Make sure you have a valid driver's licence and a major credit card in your name with your name printed on the card for the security deposit, regardless of your age.
How does the security deposit work at Enterprise in New Hampshire?
When you pick up your Enterprise hire car in New Hampshire, the counter will place a temporary authorisation hold on your credit card. This is not a charge; it reduces your available credit until the hold is released after you return the vehicle.
Typical security deposit holds at Enterprise locations in the United States range from US$300 to US$400 for standard vehicle classes, though the exact amount varies by location, vehicle class, and season. Premium or speciality vehicles may carry higher holds.
Important requirements for the deposit at Enterprise in New Hampshire:
- The card must be a major credit card (Visa, Mastercard, Amex, etc.) with the driver's name printed on the card
- The card must be in the main driver's name
- Debit cards, prepaid cards, and virtual cards are not accepted for the deposit hold
- Digital wallets such as Apple Pay or Google Pay are not accepted at the counter for the deposit
After you return the vehicle, Enterprise releases the hold. Your bank or card issuer controls when the funds become available again, which can take up to 15 business days. Bring a backup credit card in case your primary card is declined.
Does Enterprise in New Hampshire offer travel assistance if something goes wrong during my hire?
Yes, most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, which can be valuable if an incident occurs during your Enterprise hire in New Hampshire, particularly on more remote stretches of road such as the White Mountains region or along the Spaulding Turnpike.
The travel assistance benefit typically includes:
- Medical coverage for up to 5 passengers for non-pre-existing illnesses and accidents
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, 7 days a week:
- Call: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Provide your full name, your Hola Car Rentals confirmation number, your location in New Hampshire, and a brief description of the situation. Follow the coordinator's instructions and keep all receipts and reports.
Important: this benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Enterprise hire vehicle itself (that is covered by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI).
Can I add an additional driver to my Enterprise hire in New Hampshire?
Yes, you can add an additional driver to your Enterprise hire in New Hampshire, either as part of your rate or for a fee paid at the counter.
If your booking confirmation explicitly states that an additional driver is included at no charge, present that confirmation at the Enterprise counter. If the additional driver is not included in your rate, Enterprise charges US$15 per day plus applicable taxes in New Hampshire.
Requirements for adding an additional driver at Enterprise in New Hampshire:
- The additional driver must be physically present at the counter at pickup
- They must present a valid, unexpired driver's licence
- If their licence uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), an IDP is required
- They must meet the minimum age requirements; drivers under 25 may be subject to a young-renter surcharge
- Both the main driver and the additional driver must sign the hire agreement
Only drivers listed on the Enterprise hire agreement are covered by protections such as CDW/LDW. If someone not listed on the contract drives the vehicle in New Hampshire, coverage may be void and additional charges may apply.
What is the fuel policy for Enterprise hires in New Hampshire?
Enterprise hires in New Hampshire follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
To avoid extra costs on your New Hampshire Enterprise hire:
- Check the fuel gauge with the Enterprise agent at pickup and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot
- Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
- For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge
If you return the Enterprise vehicle in New Hampshire with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. Ask the Enterprise agent at pickup about the nearest petrol stations to the return location.
Can I pick up my Enterprise hire at one New Hampshire location and return it elsewhere?
Yes, one-way hires are possible with Enterprise in New Hampshire, but a drop-off fee may apply depending on the route.
Enterprise operates multiple locations across New Hampshire, including airport counters at Manchester-Boston Regional Airport (MHT), Pease Airport (PSM), and Lebanon Municipal Airport (LEB), as well as city branches in Manchester, Nashua, Portsmouth, Concord, Hooksett, Derry, Merrimack, Keene, Laconia, and Conway. Returning to a different location within the state or to a location in another state may trigger a one-way repositioning fee.
How the drop-off fee works:
- The fee is route-specific and varies by distance, vehicle class, and season
- It is listed under the "To pay at destination" section during the Hola Car Rentals booking process
- It cannot be prepaid and is paid directly to Enterprise at pickup or return
- Cross-state one-ways (for example, returning in Massachusetts or Vermont) may carry higher fees or restrictions
If no drop-off fee appears during booking, no fee applies to your specific route. Always review your booking confirmation before arriving at the Enterprise counter in New Hampshire.
What insurance options should I consider for my Enterprise hire in New Hampshire?
When hiring from Enterprise in New Hampshire, two main types of protection are worth understanding before you arrive at the counter.
Collision Damage Waiver (CDW/LDW) covers damage to the Enterprise hire vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your booking confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the Enterprise hire in New Hampshire. Some U.S. states require hire companies to include state-minimum liability, but not all do. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your hire for adequate protection on New Hampshire roads.
Common exclusions to be aware of:
- Tires, wheels, undercarriage, and roof damage are often not covered by standard CDW/LDW
- Coverage is void if an unlisted driver operates the vehicle
- Off-road use, DUI, or reckless driving voids all protections
- Driving into restricted areas or across borders without authorisation may void coverage
Review your Hola Car Rentals booking confirmation to confirm which protections are included in your selected rate for your Enterprise hire in New Hampshire.
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