VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Enterprise in Las Vegas Strip include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Las Vegas Strip, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Las Vegas Strip.
Will I face unexpected charges at the Enterprise counter in Las Vegas Strip when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Las Vegas Strip are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Las Vegas Strip charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Enterprise pickup counter near the Las Vegas Strip?
Enterprise has two convenient locations near the Las Vegas Strip for your hire collection.
- 5080 Paradise Rd, Las Vegas, NV 89119, a short drive from the intersection of Tropicana Ave. and Las Vegas Blvd. on the Las Vegas Strip. This is a direct counter access location; no shuttle is needed.
- 160 E Flamingo Rd, Las Vegas, NV 89109, inside the Westin Las Vegas Hotel, at the West entrance of the hotel, also steps from the Las Vegas Strip.
If you are arriving at Harry Reid International Airport (LAS), the Enterprise counter is located at the off-site Rental Car Centre (RCC) at 7135 Gilespie St. After collecting your baggage, take the blue shuttle bus from the terminal to the RCC. From there, the Las Vegas Strip is approximately 10 to 15 minutes by taxi or rideshare.
Confirm your exact pickup address on your booking confirmation before travelling, as the address determines which Enterprise branch you are assigned to.
What are the Enterprise counter hours at the Las Vegas Strip locations?
Enterprise operating hours vary by Las Vegas Strip location, so check your confirmation carefully before planning your arrival.
- 5080 Paradise Rd (near Tropicana Ave. and Las Vegas Blvd. on the Las Vegas Strip): Monday to Friday 07:30 AM to 05:30 PM, Saturday 08:00 AM to 04:00 PM, Sunday 08:00 AM to 04:00 PM.
- 160 E Flamingo Rd, Westin Las Vegas Hotel (Las Vegas Strip area): Monday to Sunday 07:30 AM to 04:00 PM every day.
- Enterprise delivery to Las Vegas Strip addresses within 5 miles of postcode 89119: Monday to Sunday 08:00 AM to 03:00 PM.
After-hours pickup or return is not confirmed for these Las Vegas Strip Enterprise branches. If your flight or cruise arrives outside these windows, plan accordingly or consider the airport RCC location at Harry Reid International Airport, which may have extended hours. Always verify current hours on your rental confirmation, as schedules can change on public holidays.
Are there toll roads on the Las Vegas Strip or anywhere in Nevada that affect an Enterprise hire?
No, there are no toll roads on the Las Vegas Strip or anywhere in Nevada. All public highways, motorways, state routes, and local roads in the state are toll-free, including Las Vegas Boulevard (the Strip), I-15, US-95, and all routes you are likely to use during your Enterprise hire.
Because Nevada has no toll infrastructure, you will not need a transponder, an E-ZPass, a FasTrak account, or any toll programme from Enterprise or any other provider. No toll charges, administrative fees, or violation notices will be generated simply by driving in Nevada.
Note that state park entry fees (for example, Valley of Fire at approximately US$10 per vehicle) are not tolls and are paid separately at the park entrance. These are not billed through your Enterprise hire agreement.
If you plan to drive your Las Vegas Strip hire into California, toll roads do exist there (FasTrak system). In that case, the toll device in your Enterprise vehicle and any applicable programme fees would become relevant for that portion of your trip.
Can I get a Tolls Cashback refund on my Enterprise hire near the Las Vegas Strip?
Yes, your Enterprise booking near the Las Vegas Strip includes Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during the hire period.
Because Nevada has no toll roads, you will not pay any tolls while driving on or around the Las Vegas Strip itself. However, if you drive your Enterprise hire into neighbouring states such as California, where toll roads do exist, any tolls you pay there are eligible for the cashback.
To claim your refund, email [email protected] within 30 days of returning the vehicle. Include:
- Your booking confirmation
- A copy of the hire agreement signed at the Enterprise counter
- A receipt or statement showing the toll charges paid
The refund is calculated as the lesser of the actual tolls paid or 5% of your total booking value. For example, if your booking total is US$400, the maximum cashback is US$20. Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.
What documents do I need to pick up my Enterprise hire on the Las Vegas Strip?
When collecting your Enterprise hire on the Las Vegas Strip, bring the following physical documents. Digital copies are not accepted at the counter.
- Valid driving licence (original, unexpired, physical card) in the main driver’s name.
- International Driving Permit (IDP) if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. An IDP is a translation only and must be carried alongside your original licence.
- A major credit card with the driver’s name printed on the card, in the main driver’s name, for the security deposit authorisation hold. Debit and prepaid cards are not accepted.
- Passport or valid government-issued photo ID.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets (required for visitors travelling from abroad).
At the Enterprise counter on the Las Vegas Strip, the agent will place a temporary authorisation of approximately US$300 to US$400 on your credit card. This is not a charge; it is released after you return the vehicle, though your bank may take up to 15 working days to reflect the release.
Is a credit card required to pick up an Enterprise car on the Las Vegas Strip?
Yes, a physical major credit card in the main driver’s name with the driver’s name printed on the card is required to pick up your Enterprise hire on the Las Vegas Strip. Debit cards, prepaid cards, and virtual or digital wallet cards are not accepted for the security deposit authorisation hold.
At the Enterprise counter, a temporary authorisation of approximately US$300 to US$400 will be placed on your card. This hold reduces your available credit until the hire is closed and your bank processes the release, which can take up to 15 working days.
A few important tips:
- Make sure your card has sufficient available credit to cover both the hold and any expected charges.
- Notify your bank of your travel plans to prevent the authorisation from being flagged as suspicious.
- Bring a backup credit card in your own name in case your primary card is declined. A third-party’s card is not accepted.
Even if you prepaid your Las Vegas Strip Enterprise booking online, you must still present a physical credit card at the counter for the deposit authorisation hold.
How does the fuel policy work for Enterprise hires on the Las Vegas Strip?
Enterprise hires on the Las Vegas Strip follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
At pickup, check the fuel gauge with the Enterprise agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and gauge.
Before returning your vehicle to the Las Vegas Strip Enterprise location, refuel within approximately 10 miles of the return address. Keep your fuel receipt showing the date, time, and station address as proof in case of any dispute.
If you return the vehicle below the recorded starting level, Enterprise may charge:
- A fuel shortfall at the partner’s refuelling rate, which is typically higher than retail pump prices.
- A refuelling service or administrative fee.
If the vehicle was not full at pickup, ask the Enterprise agent to record the exact level on the agreement and return it at that same level to avoid charges. Returning the car full is always the most cost-effective option.
Does Enterprise on the Las Vegas Strip charge a young driver surcharge for drivers under 25?
Yes, Enterprise applies a young driver surcharge on the Las Vegas Strip for renters between the ages of 21 and 24. The fee is US$15 per day plus applicable taxes, paid at the Enterprise counter at pickup.
Drivers must be at least 21 years old to hire from Enterprise at Las Vegas Strip locations. Drivers under 21 are not eligible to hire.
In addition to the daily surcharge, drivers under 25 are restricted from hiring certain vehicle classes. Categories such as full-size SUVs, premium, luxury, convertible, minivan, and van are typically reserved for renters aged 25 and older. Economy, compact, intermediate, and compact SUV classes are generally available to younger drivers.
All standard requirements still apply regardless of age:
- Valid driving licence in good standing.
- Physical major credit card in the main driver’s name for the security deposit hold.
- IDP if the licence uses a non-Latin alphabet.
If you are between 21 and 24 and booking an Enterprise hire near the Las Vegas Strip, factor the daily young driver surcharge into your total budget before confirming your reservation.
Can I add an additional driver to my Enterprise hire on the Las Vegas Strip?
Yes, you can add an additional driver to your Enterprise hire on the Las Vegas Strip, either included in your rate or for a fee paid at the counter.
Check your booking confirmation first. If it states "Additional driver free of charge," the first extra driver is covered at no cost. If it is not included, Enterprise charges US$15 per day plus taxes for each additional driver on Las Vegas Strip hires.
Requirements for adding a driver at the Enterprise counter:
- The additional driver must be physically present at pickup.
- They must present a valid driving licence (and an IDP if their licence uses a non-Latin alphabet).
- They must meet the minimum age requirement. Drivers aged 21 to 24 may be subject to the young driver surcharge.
- Both the main driver and the additional driver must sign the hire agreement.
Only drivers listed on the Enterprise hire agreement are covered by protections such as CDW/LDW and liability cover. If someone not named on the contract drives the vehicle near the Las Vegas Strip, cover may be void and additional charges could apply. If you need to add a driver after collection, visit an Enterprise branch to update the agreement.
What insurance cover do I need for my Enterprise hire on the Las Vegas Strip?
When collecting your Enterprise hire on the Las Vegas Strip, two main types of cover are worth understanding before you reach the counter.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Enterprise vehicle itself, including collision, theft, and vandalism. A deductible may apply unless your confirmation explicitly states zero. CDW/LDW does not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving your Enterprise hire on or around the Las Vegas Strip. Nevada does not mandate a specific minimum liability level for hire companies in all cases, so checking whether your booking includes this cover is important. Adding Liability Insurance Supplementary (up to US$300,000) is strongly recommended.
Common exclusions to be aware of:
- Tires, undercarriage, and roof damage are often not covered by standard CDW/LDW.
- Prohibited use such as off-road driving or driving under the influence voids cover.
- Only drivers named on the Enterprise agreement are covered.
Review your booking confirmation to confirm which protections are included before arriving at the Las Vegas Strip Enterprise counter.
Can Enterprise on the Las Vegas Strip deliver a hire car to my hotel?
Yes, Enterprise offers vehicle delivery to addresses within 5 miles of postcode 89119, which covers most hotels on and near the Las Vegas Strip. This option lets you skip the trip to a branch entirely and receive your hire directly at your accommodation.
Delivery hours for this service are 08:00 to 15:00, Monday through Sunday. If your arrival time falls outside this window, you will need to visit one of the Enterprise branch locations directly, such as 5080 Paradise Rd or the Westin Las Vegas Hotel at 160 E Flamingo Rd on the Las Vegas Strip.
When using the delivery option, all standard pickup requirements still apply:
- Physical driving licence and IDP if required.
- Physical major credit card in the main driver’s name for the security deposit hold.
- Passport or government-issued photo ID.
- Booking confirmation.
Confirm delivery availability and your exact hotel address with Enterprise when booking, as not all Las Vegas Strip properties may fall within the delivery zone. Check your booking confirmation for the specific terms that apply to your reservation.
What driving challenges should I expect on the Las Vegas Strip with an Enterprise hire?
Driving on the Las Vegas Strip with your Enterprise hire is significantly different from most UK destinations, and a few local road features can catch first-time visitors off guard.
Las Vegas Boulevard (the Strip) experiences heavy 24-hour congestion, not just during peak hours. The intersection of Las Vegas Blvd. and Tropicana Ave. is one of the busiest in the world and is fenced at ground level, with pedestrian overpasses required to cross on foot.
Key navigation tips for your Enterprise hire:
- Use parallel bypass roads to avoid the Strip itself. Paradise Road runs parallel to the east, and Dean Martin Drive runs parallel to the west. The Desert Inn Road superarterial passes under the Strip and is essential for east-west crossings.
- I-15 runs alongside the Las Vegas Strip and is undergoing major reconstruction (Project Neon), with new flyover bridges and interchange configurations that can be confusing for first-time drivers.
- Downtown Las Vegas uses one-way couplets: Bonneville Ave. runs eastbound and Clark Ave. runs westbound between Las Vegas Blvd. and Maryland Parkway.
Nevada has no toll roads, so your Enterprise hire will not incur any toll charges while driving on or around the Las Vegas Strip.
Does Travel Assistance cover me if my Enterprise hire breaks down near the Las Vegas Strip?
Yes, most bookings include Travel Assistance provided by Terrawind Global Protection, which can support you if an incident occurs during your Enterprise hire near the Las Vegas Strip. However, this benefit does not apply to residents of the United States or Canada.
Travel Assistance covers:
- Medical cover for up to 5 passengers for accidents and non-pre-existing illnesses.
- Legal assistance in the event of an accident.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
Travel Assistance does not cover damage to your Enterprise hire vehicle (that is handled by CDW/LDW) or third-party liability to others (covered by LIS/ALI/SLI). It is not a substitute for roadside assistance, which is a separate service provided directly by Enterprise.
If you need to use Travel Assistance during your Las Vegas Strip hire, contact Terrawind 24 hours a day:
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your booking confirmation number ready when you call. Check your confirmation for the exact coverage terms that apply to your Enterprise reservation.
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