VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Enterprise in Las Vegas include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Las Vegas, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Las Vegas.
Will I face unexpected charges at the Enterprise counter in Las Vegas when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Las Vegas are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Las Vegas charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Enterprise counter at Harry Reid International Airport in Las Vegas?
The Enterprise counter at Las Vegas Harry Reid International Airport (LAS) is located at 7135 Gilespie St, Las Vegas, NV 89119. This is the most popular Enterprise location in Las Vegas, handling nearly half of all Enterprise hires in the area.
After-hours returns are available at this airport location, so you can drop off your vehicle outside standard business hours. When returning the car, follow the airport signage towards the hire car return area and look for the Enterprise brand markers.
If you are arriving by plane, follow the car hire signs inside the terminal towards the hire car facility. Confirm the exact counter location and any shuttle details on your booking confirmation, as airport layouts can change.
Are there toll roads in Las Vegas that I need to worry about with my Enterprise hire?
No, there are no toll roads in Las Vegas or anywhere in Nevada. All public highways, motorways, state routes, and local roads in Nevada are toll-free, so you will not encounter any toll charges during your Enterprise hire in Las Vegas.
This means you do not need to enrol in any toll transponder programme, and no toll-related fees will be added to your Enterprise hire agreement for driving within Nevada. Common routes such as I-15, US-95, and the roads around the Las Vegas Strip cost nothing in tolls.
One important note: state park entry fees (for example, at Valley of Fire) are not tolls and must be paid separately at the park entrance. These are not billed through your Enterprise hire.
If you plan to drive from Las Vegas into neighbouring states such as California, toll roads may apply there. In that case, the Hola Car Rentals Tolls Cashback benefit can reimburse you up to 5% of your total booking value for any tolls paid during your hire period.
What documents do I need to pick up my Enterprise hire car in Las Vegas?
To pick up your Enterprise hire car in Las Vegas, you must bring the following physical documents:
- A valid, unexpired driver’s licence with a photograph, valid for the entire hire period. Digital licences are not accepted at Enterprise locations in Las Vegas.
- A major credit card with your name printed on the card, in the main driver’s name, for the security deposit authorisation hold. Debit and prepaid cards are not accepted for the deposit.
- Your passport or a valid government-issued photo ID.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets if you are visiting from abroad.
If your driver’s licence uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), you must also carry an International Driving Permit (IDP) as a translation. The IDP is not a standalone document and must be presented alongside your original licence at the Enterprise counter in Las Vegas.
All documents must be physical originals. Digital copies will not be accepted.
Does Hola Car Rentals offer Tolls Cashback for Enterprise hires in Las Vegas?
Yes, all Hola Car Rentals bookings include Tolls Cashback, and it applies to your Enterprise hire in Las Vegas even though Nevada itself has no toll roads.
If you drive from Las Vegas into California or another state with toll roads during your Enterprise hire, you can claim back up to 5% of your total booking value for tolls paid. Here is how it works:
- Pay any tolls normally during your hire (for example, on California motorways if you cross the state line).
- After returning your Enterprise vehicle, email [email protected] within 30 days.
- Include your Hola Car Rentals reservation confirmation, the signed hire agreement, and a receipt or statement showing the toll charges.
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.
Is there a young driver surcharge for drivers under 25 at Enterprise in Las Vegas?
Yes, Enterprise in Las Vegas charges a young driver surcharge for renters between the ages of 21 and 24. At the Las Vegas Strip Enterprise location, this underage surcharge is GBP 20 per day.
Drivers aged 21 to 24 renting from Enterprise in Las Vegas are also restricted to certain vehicle classes. Eligible categories typically include Economy through Full Size cars, Cargo and Minivans, and Compact, Small, and Standard SUVs with seating for up to 5 passengers. Premium, luxury, and speciality vehicles are generally not available to under-25 renters.
The minimum age to hire at Enterprise in Las Vegas without a surcharge is 25. Drivers under 21 are not eligible to hire.
The young driver surcharge is paid directly at the Enterprise counter in Las Vegas and is not included in your prepaid rate. Budget for this additional daily fee when planning your trip.
Can I add an additional driver to my Enterprise hire in Las Vegas?
Yes, you can add an additional driver to your Enterprise hire in Las Vegas, but the additional driver must be present at the counter at the time of pick-up with a valid driver’s licence.
At Enterprise locations in Las Vegas, the additional driver fee is GBP 12 per day. However, if your Hola Car Rentals confirmation explicitly states that an additional driver is included at no charge, you should not be billed this fee at the counter.
Key rules to keep in mind:
- The additional driver must appear in person at the Enterprise counter in Las Vegas and sign the hire agreement.
- They must meet the same age and document requirements as the main driver.
- If the additional driver is between 21 and 24 years old, a young driver surcharge may also apply.
- Only drivers listed on the hire agreement are covered by the hire protections.
Check your booking confirmation before arriving at the Enterprise counter in Las Vegas to confirm whether an additional driver is included in your rate.
Can I pick up my Enterprise car in Las Vegas and return it in a different city?
Yes, one-way hires are available from Enterprise locations in Las Vegas, allowing you to return the vehicle in a different city. However, a drop-off fee applies and the amount varies depending on your specific pick-up and return locations.
When booking a one-way hire from Las Vegas through Hola Car Rentals, the drop-off fee will be shown on the rate details page under the section labelled as charges due at destination. This fee is not prepaid and must be paid at the Enterprise counter in Las Vegas or at the return location.
A few important points:
- The drop-off fee is separate from mileage, fuel, and taxes.
- Cross-border one-way hires (for example, from Las Vegas to a location in another country) may be restricted or carry higher fees depending on Enterprise policy.
- Changing your return location after booking may reprice your hire and recalculate the drop-off fee.
Always review your booking confirmation to confirm the drop-off fee for your specific Las Vegas Enterprise route before travelling.
What are the operating hours for Enterprise locations in Las Vegas?
Enterprise operates multiple locations in Las Vegas, and hours vary by branch. The airport location at Harry Reid International Airport offers after-hours returns, giving you flexibility if your flight arrives late.
Sample hours for key Enterprise branches in Las Vegas include:
- Las Vegas Strip (5080 Paradise Rd): Monday to Friday 7:30 AM to 5:30 PM, Saturday and Sunday 8:00 AM to 4:00 PM. Note that pick-up service is not available at this location, but after-hours returns are accepted.
- Las Vegas Jones - Sahara (5811 W Sahara Ave): Monday to Friday 7:30 AM to 6:00 PM, Saturday 8:00 AM to 1:00 PM.
- Las Vegas Cartier - Nellis (5070 E Cartier Ave): Monday to Friday 8:00 AM to 5:00 PM, closed weekends.
Hours can change on public holidays. Always confirm the hours for your specific Enterprise location in Las Vegas on your booking confirmation before travelling, and plan your pick-up and return times accordingly to avoid arriving at a closed counter.
What travel assistance is included with my Enterprise booking in Las Vegas?
Most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, and this benefit applies to your Enterprise hire in Las Vegas. However, this cover is available only to non-North American customers. Residents of the United States and Canada do not qualify for this benefit.
If you are eligible, the travel assistance covers:
- Medical cover for up to 5 passengers during your trip.
- Legal assistance in the event of a road accident, which can be especially useful if you are involved in an incident on Las Vegas highways such as I-15 or the Strip corridor.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
If you need assistance during your Enterprise hire in Las Vegas, contact Terrawind 24 hours a day:
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact cover terms and limits that apply to your reservation.
What is the fuel policy for Enterprise hire cars in Las Vegas?
Enterprise hires in Las Vegas follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid additional charges.
To avoid fuel charges at the Enterprise return location in Las Vegas:
- Check the fuel gauge with the agent at pick-up and confirm the starting level is recorded on your hire agreement.
- Take a photo of the dashboard showing the fuel gauge and odometer when you collect the car.
- Refuel within approximately 10 miles of the Enterprise return location in Las Vegas before dropping off the vehicle.
- Keep your final fuel receipt as proof in case of any dispute.
If you return the Enterprise vehicle in Las Vegas with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.
For after-hours returns at the Las Vegas airport Enterprise location, leave your fuel receipt in the return envelope and keep a photo of the full gauge on your phone.
Are there any driving restrictions for Enterprise in Las Vegas I should be aware of?
Yes, there are several driving conditions specific to Las Vegas that Enterprise renters should be aware of before getting on the road.
Unique road features in Las Vegas include:
- Downtown Las Vegas uses a couplet street system where Bonneville Avenue runs eastbound and Clark Avenue runs westbound between Las Vegas Boulevard and Maryland Parkway. This counterflow layout can confuse first-time drivers.
- The I-15 and Tropicana interchange handles over 60,000 vehicles daily and has recently been redesigned with new ramps and an HOV interchange. It can be particularly congested on event days near the arenas in the area.
- One-way streets downtown see a high frequency of wrong-way drivers. Nevada DOT has installed IoT infrared and lidar sensors at several interchanges to detect and alert wrong-way drivers, which is unusual compared to most U.S. cities.
Standard Enterprise hire restrictions also apply in Las Vegas: the vehicle may not be used off-road, for commercial purposes, or for rideshare services. Cross-border travel to Mexico requires prior authorisation and is generally not permitted under standard hire terms.
Always review your Enterprise hire agreement in Las Vegas for the full list of usage restrictions before driving.
What insurance options are available for my Enterprise hire in Las Vegas?
When picking up your Enterprise hire in Las Vegas, you will have the option to add insurance and protection products at the counter. Understanding what each covers helps you avoid paying for duplicate protection.
The main cover types available for Enterprise hires in Las Vegas are:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): Reduces your financial liability for damage to the Enterprise vehicle itself. A deductible may apply unless your confirmation shows zero deductible. This does not cover damage you cause to other vehicles or people.
- Third-Party Liability (LIS/ALI/SLI): Covers bodily injury and property damage you may cause to others while driving the Enterprise vehicle in Las Vegas. Some U.S. states require a minimum level of liability, but not all do. Hola Car Rentals strongly recommends adding supplementary liability cover.
CDW and LDW do not cover tyres, the undercarriage, the roof, or personal belongings. If you have your own auto insurance policy or credit card cover, confirm with your provider whether it extends to hire cars in Las Vegas before declining cover at the Enterprise counter.
Check your Hola Car Rentals booking confirmation to see which protections are already included in your rate before arriving at the Enterprise counter in Las Vegas.
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