Dollar Car Hire in Hawaii

Hola Car Rentals is the only premium partner of the top car hire brands operating in Hawaii, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Hawaii.

No. With Hola Car Rentals, all costs and charges for your booking in Hawaii are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Hawaii charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Dollar counter at Honolulu International Airport (HNL) in Hawaii is located at Terminal 2, outside baggage claim areas 26 and 31. You can walk directly to the counter on the second level of Terminal 2 without needing a shuttle.

If you arrive at a different terminal, follow the blue Rental Car Centre signs inside the airport. Shuttle buses also stop at the ground-level centre median outside baggage claim for some arrival gates. Look for the pedestrian crossing between sections E and F if directed to the shuttle stop.

Dollar also operates at other Hawaii airports, including Kahului (OGG) on Maui, Kona International (KOA) and Hilo International (ITO) on the Big Island, and Lihue Airport (LIH) on Kauai. At those locations, follow airport signage to the hire car area or shuttle stop. Bring your booking confirmation, a valid driver’s licence, and a major credit card in the main driver’s name to complete the collection process at the Dollar counter.

No, Hawaii has no toll roads, toll bridges, or toll tunnels of any kind. Drivers hiring a Dollar vehicle in Hawaii will not encounter any cashless toll lanes, transponder requirements, or toll plazas on any island.

Because Hawaii has no toll infrastructure, there is no need to enrol in a toll programme or purchase a daily toll pass at the Dollar counter. Systems such as E-ZPass, SunPass, or similar transponder schemes used on the US mainland do not apply here.

If you plan to drive a Dollar hire vehicle beyond Hawaii, for example on a connecting trip to another US state after your visit, toll roads may apply in that region. In that case, the Tolls Cashback benefit included with your booking allows you to claim up to 5% of your total booking value back for tolls paid during the hire period. Submit your claim to [email protected] within 30 days of returning the vehicle, along with your rental agreement and toll receipts.

To collect a Dollar hire car in Hawaii, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name (not a digital copy)
• A major credit card with the driver’s name printed on the card, used for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting Hawaii from abroad

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, for example if it is in Arabic, Chinese, Japanese, or Cyrillic script, you must also carry an International Driving Permit (IDP) as a translation. The IDP is not a standalone document and must be presented alongside your original licence.

Debit cards, prepaid cards, and virtual cards are not accepted for the security deposit at the Dollar counter in Hawaii. All documents must be physical originals; digital versions on a phone or tablet will not be accepted.

Dollar hires in Hawaii carry several mandatory state and airport fees on top of the base rate. These apply to all hire brands at Hawaii airports and are not unique to Dollar. Based on a US$50 per day base rate at Maui, the typical breakdown looks like this:

• Airport concession recovery fee: 11.1% (approximately US$6.25 per day)
• Customer facility charge: US$4.50 per day
• Vehicle registration fee: US$2.00 per day
• State hire surcharge: US$7.00 per day
• General excise tax: 4.712% applied to the total

Combined, these fees can add more than 50% on top of the base rate. A proposed additional Maui-specific surcharge of US$3.00 per day (Senate Bill 1659) was under debate for potential implementation in 2027, which would bring the flat daily surcharges to US$11.00 before the excise tax.

Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are due at the Dollar counter in Hawaii. If your confirmation shows taxes as included and you are still charged at collection, the No Extra Charges© guarantee may apply.

Yes, Dollar charges a young driver surcharge in Hawaii for renters between the ages of 20 and 24. The fee is US$27.00 per day plus applicable taxes, per person, and applies to both advance reservations and walk-up rentals at the counter.

In the United Kingdom, the standard minimum age to hire without a surcharge is 25. Hawaii follows this general rule, and Dollar applies the young driver fee consistently across its Hawaii locations, including Honolulu (HNL), Kahului (OGG), Kona (KOA), Hilo (ITO), and Lihue (LIH).

Drivers under 25 are also typically restricted from hiring certain vehicle classes such as full-size SUVs, luxury vehicles, minivans, and convertibles. Economy, compact, and intermediate categories are generally available to younger renters.

If you are between 21 and 24 and from Latin America or the Caribbean, check whether your Hola Car Rentals confirmation shows the underage fee waived for Avis or Budget rates. This exception does not apply to Dollar hires in Hawaii. Budget for the daily surcharge when planning your Hawaii trip with Dollar.

Dollar hires in Hawaii follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At collection, check the fuel gauge with the Dollar agent and confirm the starting level is recorded on your rental agreement. Take a photo of the dashboard showing both the odometer and the fuel gauge before leaving the lot.

When returning your Dollar hire in Hawaii, refuel within approximately 10 miles or 15 kilometres of the return location so the gauge does not drop below full during the drive back. Keep your final fuel receipt showing the date, time, and station address.

If you return the vehicle with less fuel than recorded at collection, Dollar may charge you for the shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. This applies at all Dollar locations across Hawaii, including Honolulu, Maui, Kona, Hilo, and Kauai.

For after-hours returns, leave the fuel receipt in the key envelope and keep a photo of the full gauge on your phone as documentation.

One-way hires between different islands in Hawaii are generally not permitted because vehicles cannot be driven between islands. Each Hawaiian island is a separate landmass, and hire cars cannot be transported on inter-island ferries under standard hire agreements.

Within a single island, Dollar may allow one-way hires between locations, for example between an airport counter and a neighbourhood location. A drop-off fee may apply depending on the route. Your booking confirmation will show any drop-off fee under the section labelled as due at the destination.

If you plan to visit multiple islands during your Hawaii trip, you would need to book a separate Dollar hire on each island. Check availability at the Dollar counters at Kahului Airport (OGG) on Maui, Kona International (KOA) and Hilo International (ITO) on the Big Island, and Lihue Airport (LIH) on Kauai, in addition to Honolulu (HNL) on Oahu.

For cross-border or cross-region one-way questions, review the one-way hire policy in your booking confirmation before finalising your Hawaii itinerary with Dollar.

Most bookings include travel assistance cover provided by Terrawind Global Protection, and this applies to Dollar hires in Hawaii as well. This benefit is particularly useful given that Hawaii's islands can have remote areas, winding coastal roads, and limited services in some regions.

The travel assistance cover typically includes:

• Medical cover for up to 5 passengers for accidents and non-pre-existing illnesses
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact Terrawind via WhatsApp at +1 208 910 1001 or by email at [email protected]. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit does not apply to UK or Canadian residents. It is designed for visitors travelling to Hawaii from outside North America. It also does not cover damage to the Dollar hire vehicle itself, which is handled separately by CDW/LDW cover. Always check your booking confirmation for the exact terms and cover limits that apply to your reservation.

When you pick up a Dollar hire car in Hawaii, the counter will place a temporary authorisation hold on your credit card as a security deposit. For standard vehicle classes in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by location, vehicle class, and season.

The hold is not a charge. It temporarily reduces your available credit until the hire is closed and your bank releases the authorisation, which can take up to 15 business days after you return the vehicle.

To avoid issues at the Dollar counter in Hawaii, keep the following in mind:

• You must present a physical, major credit card with the driver’s name printed on the card
• Debit cards, prepaid cards, and virtual cards are not accepted for the deposit
• The card must be in the main driver’s name
• Bring a backup credit card in case your primary card is declined
• Notify your bank of your travel to Hawaii to prevent fraud blocks on the authorisation

Premium or speciality vehicle classes may require a higher hold. Confirm the exact amount with the Dollar agent before the card is swiped.

No, an International Driving Permit (IDP) alone is not sufficient to hire a Dollar vehicle in Hawaii. You must always present your original, valid foreign driver’s licence from your home country.

An IDP is recommended as a translation companion if your licence is not in English. However, it is mandatory if your licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. In those cases, Dollar and other hire partners in Hawaii require the IDP alongside the original licence.

Key points to remember for your Dollar collection in Hawaii:

• Your original foreign licence must be physical and unexpired
• The IDP is a translation only and cannot replace your licence
• Obtain your IDP in your home country before travelling to Hawaii, as UK organisations such as AA do not issue IDPs to non-UK licence holders
• All documents presented at the Dollar counter must be physical originals, not digital copies

Hawaii follows the same document rules as the rest of the United States. If you are unsure whether your licence requires an IDP for your Dollar hire, check with your home country’s automobile association before departing for Hawaii.

Yes, you can add an additional driver to your Dollar hire in Hawaii, either as part of your rate or by paying a fee at the counter.

For Dollar hires in Hawaii, the additional driver fee is US$13.50 per hire day plus taxes, with a maximum cap of US$189 plus taxes for the hire period. Some Hola Car Rentals rate plans include one additional driver at no extra cost. Check your booking confirmation for a line that reads additional driver included or additional driver free of charge.

Requirements for adding a driver at the Dollar counter in Hawaii:

• The additional driver must be present at collection and sign the hire agreement
• They must present a valid driver’s licence (and an IDP if their licence uses a non-Latin alphabet)
• They must meet the minimum age requirements; drivers aged 20 to 24 will be subject to the young driver surcharge of US$27.00 per day plus taxes

Only drivers listed on the Dollar hire agreement in Hawaii are covered by the vehicle’s protections such as CDW/LDW and liability cover. Anyone who drives the vehicle without being named on the contract may void those protections. If you need to add a driver after collection, visit a Dollar branch in Hawaii to update the agreement.

When hiring from Dollar in Hawaii, two main types of cover are worth understanding before you arrive at the counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Dollar hire vehicle caused by a collision, theft, or vandalism. A deductible may still apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage to other vehicles or injuries to other people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the Dollar hire in Hawaii. Some US states require hire companies to include state-minimum liability, but cover levels and requirements vary. Adding supplementary liability up to US$300,000 is strongly recommended for peace of mind while driving in Hawaii.

Additional points to consider:

• CDW/LDW typically excludes tyres, undercarriage, roof, and keys unless a specific add-on is purchased
• Only drivers named on the Dollar hire agreement are covered
• Driving in restricted areas or off-road can void cover
• Report any incident to Dollar immediately; delayed reporting can invalidate a claim

Review your booking confirmation to see which protections are already included in your Dollar Hawaii rate before deciding what to add at the counter.

If you return your Dollar hire in Hawaii after the agreed drop-off time, a grace period of approximately 30 minutes typically applies before additional charges are triggered. However, this grace period is not guaranteed at every location and can vary by Dollar counter in Hawaii.

If you exceed the grace period, Dollar may charge you for extra hours or an additional full hire day, plus any applicable late fees. Given that Hawaii hire rates can be significantly higher than the US mainland, especially on Maui, an unplanned extra day can add a substantial cost to your bill.

To avoid late return charges at your Dollar location in Hawaii:

• Plan your return time to account for traffic near the airport and time needed to refuel before drop-off
• If you need more time, contact Dollar directly or use the extend hire option before your scheduled return
• For after-hours returns, follow the key drop instructions provided by Dollar and keep a photo of the vehicle condition and fuel gauge

If you anticipate needing the Dollar hire for additional days in Hawaii, it is better to extend in advance rather than returning late, as extension rates are typically more predictable than overtime charges.