Dollar Car Hire
in Columbus

Hola Car Rentals is the only premium partner of the top car hire brands operating in Columbus, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Columbus.

No. With Hola Car Rentals, all costs and charges for your booking in Columbus are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Columbus charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Dollar hire counter at John Glenn Columbus International Airport (CMH) is located at 4106 International Gateway, Columbus, OH 43219, an airport-adjacent facility. After arriving at the terminal, follow the car hire signs towards the shuttle pickup area and board the Dollar shuttle to reach the counter.

The Dollar airport location in Columbus operates with extended hours (approximately 05:00 to 23:59, with a brief window around 01:00), so most arriving flights are covered. However, if your flight lands outside those hours, confirm after-hours availability before booking.

At the counter, present your physical driving licence, a major credit card in the main driver’s name, your passport or government-issued ID, and your booking confirmation. Note that Dollar does not assign a specific vehicle model until you sign the hire agreement at the Columbus counter.

To collect your Dollar hire car in Columbus, you must bring all of the following physical documents. Digital copies are not accepted at the counter.

• Original, unexpired driving licence in the main driver’s name
• International Driving Permit (IDP) if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. An IDP is a translation only and must be carried alongside your original licence
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold. Debit and prepaid cards are not accepted
• Passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for international visitors)

At the Dollar counter in Columbus, the credit card authorisation hold for a standard vehicle is typically around US$300 to US$400, though the exact amount is set by Dollar at the time of collection. Make sure your card has sufficient available credit before arriving.

Yes, toll roads are relevant if you drive beyond Columbus during your Dollar hire. The main toll route in Ohio is the Ohio Turnpike (I-76, I-80, I-90), a 241-mile east-west highway connecting Indiana to Pennsylvania and passing near Toledo, Cleveland, and Akron.

The Ohio Turnpike uses E-ZPass for electronic tolling, with cash and credit card options still available at plazas. Typical passenger vehicle tolls for the full westbound trip are approximately US$19 with E-ZPass or US$27.75 by cash or credit card.

Your Dollar hire vehicle in Columbus will include an electronic toll device. At the counter you can choose between:

• An unlimited toll package at a fixed daily rate (approximately US$11 to US$25 per day depending on Dollar's current pricing)
• A pay-per-use arrangement where actual tolls plus administrative fees are billed to your card after the hire

If you skip both options and drive through a cashless toll, Dollar will charge the toll amount plus processing fees to your card after the hire ends. Ohio has no congestion charges or emissions zones.

Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Dollar hire in Columbus or on any Ohio roads you travel.

This is especially useful if you drive the Ohio Turnpike, where tolls for a full crossing can reach US$19 to US$27.75 per trip depending on your payment method.

To claim your cashback, email [email protected] within 30 days of returning your Dollar vehicle in Columbus. Include:

• Your Hola Car Rentals reservation confirmation
• A copy of the hire agreement signed at the Dollar counter
• A receipt or statement showing the toll charges paid during your hire period

The refund is calculated as the lesser of your actual toll costs or 5% of your booking total, and is issued to your original payment method within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.

Yes, a young driver surcharge applies to Dollar hires in Columbus for drivers under 25 years old. The fee for Dollar (part of the Hertz group) is approximately US$13.50 per hire day plus applicable taxes, with a maximum cap of US$189 plus taxes for the hire period.

In Ohio, the minimum age to hire without a surcharge is 25. Drivers aged 21 to 24 can hire but will pay the daily young-renter fee. Drivers under 21 are generally not eligible to hire from Dollar in Columbus.

Additionally, certain vehicle classes are restricted to drivers aged 25 and older, including full-size SUVs, premium, luxury, convertible, minivan, and van categories. If you are under 25, stick to economy, compact, intermediate, or compact SUV classes when booking your Dollar hire in Columbus.

The young driver surcharge is paid directly at the Dollar counter in Columbus and is not included in your prepaid booking total.

Yes, Dollar will place a temporary authorisation hold on your credit card when you pick up your hire in Columbus. For a standard vehicle, the hold is typically around US$300 to US$400, though the exact amount is determined by Dollar at the counter and may be higher for premium or larger vehicle classes.

Important things to know about the deposit hold:

• The hold is a temporary authorisation, not a charge. It reduces your available credit until released after you return the vehicle
• Only a physical, major credit card in the main driver’s name with the driver’s name printed on the card is accepted. Debit cards, prepaid cards, and virtual cards are not accepted
• After returning your Dollar hire in Columbus, the hold is released by Dollar, but your bank may take up to 15 business days to reflect the release on your statement
• Bring a backup credit card in case your primary card is declined

Notify your bank of your travel plans before arriving in Columbus to avoid fraud blocks on the authorisation.

Dollar hires in Columbus operate on a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Follow these steps to avoid fuel fees:

• At collection, verify the fuel gauge with the Dollar agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the Dollar return location in Columbus before dropping off the vehicle
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge

If you return the vehicle below the recorded level, Dollar will charge you for the fuel shortfall at their refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. The Dollar airport location in Columbus is at 4106 International Gateway, so plan your last refuel stop accordingly before heading to the return area.

Yes, you can add an additional driver to your Dollar hire in Columbus, either as an included benefit depending on your rate, or by paying a fee at the counter.

For Dollar (part of the Hertz group), the additional driver fee is approximately US$13.50 per hire day plus taxes, with a maximum charge of US$189 plus taxes for the full hire period, when not included in your rate.

Requirements for adding a driver at the Dollar counter in Columbus:

• The additional driver must be present at collection with a valid physical driving licence
• They must meet the minimum age requirements. Drivers aged 21 to 24 may be subject to a young-renter surcharge
• If their licence uses a non-Latin alphabet, an International Driving Permit is also required
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the Dollar hire agreement in Columbus are covered by the vehicle's protections such as CDW and liability cover. Never allow an unlisted person to drive the vehicle.

Most bookings include travel assistance coverage provided by Terrawind Global Protection, which can be valuable if you experience a medical emergency or other covered incident during your Dollar hire in Columbus or while travelling in Ohio.

Core benefits typically include:

• Travel and medical cover for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

This cover does not apply to damage to your Dollar hire vehicle (that is handled by CDW/LDW) or to third-party liability (handled by LIS/SLI).

To use the assistance during your Columbus hire, contact Terrawind 24 hours a day, 7 days a week at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit applies only to non-North American customers. Residents of the United Kingdom and Canada do not qualify for this travel assistance cover.

Yes, one-way hires are possible with Dollar in Columbus, but a drop-off fee may apply depending on your return location, the distance involved, and the vehicle class you select.

Common patterns for one-way Dollar hires originating in Columbus:

• Returning to another Ohio city or a nearby state typically incurs a drop-off fee that varies by route and car class
• Long-distance or cross-country one-ways usually carry higher fees
• Some routes may not be available for one-way hires at all

The drop-off fee for your Columbus Dollar hire will be shown during the booking process under the section labelled as charges due at the destination. It is not included in your prepaid rate and cannot be prepaid. Review your booking confirmation to confirm whether a drop-off fee applies to your specific route.

If you need to change your return location after booking, contact support as soon as possible, since mid-hire route changes must be approved by Dollar and may result in a higher fee or re-pricing of your Columbus reservation.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) cover may or may not be included in your Dollar hire in Columbus depending on the rate plan you selected. Check your booking confirmation to see whether CDW or LDW is listed under your included protections.

If CDW or LDW is included, it reduces your financial liability for damage to the Dollar hire vehicle from a collision, theft, or vandalism. A deductible may still apply unless your confirmation explicitly states zero deductible.

CDW and LDW do not cover:

• Damage or injury caused to third parties (you need LIS or SLI for that)
• Tires, wheels, undercarriage, or roof damage in most cases
• Incidents caused by prohibited use such as driving under the influence or off-road use
• Drivers not listed on the Dollar hire agreement in Columbus

If an incident occurs during your Columbus hire, report it to Dollar immediately using the contact number on your hire agreement. Delays in reporting can affect your cover.

If your flight is delayed and you arrive later than your scheduled Dollar collection time in Columbus, the hire company will generally hold your reservation for up to 24 hours from the original collection time, provided you arrive during the counter's operating hours.

The Dollar airport location in Columbus at 4106 International Gateway operates approximately from 05:00 to 23:59, so confirm your expected arrival falls within those hours.

Steps to follow if you are delayed:

• If the delay is less than 24 hours, proceed to the Dollar counter in Columbus as soon as you land. Your booking should still be held
• If the delay will exceed 24 hours, contact Hola Car Rentals support via WhatsApp at +1 (786) 999-8312 or by email at [email protected] as soon as possible to explore options
• Keep your flight delay documentation in case it is needed at the Dollar counter

Note that if you do not arrive within 24 hours of your original Columbus collection time and have not contacted support, the booking may be forfeited without a refund.

An International Driving Permit (IDP) is not always mandatory for a Dollar hire in Columbus, but it is strongly recommended in certain situations and required in others.

When an IDP is required for your Columbus Dollar hire:

• Your driving licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. In this case, an IDP is mandatory as a translation document

When an IDP is recommended but not strictly required:

• Your licence is valid but not in English and does not use a Latin alphabet. Dollar counter staff in Columbus may request a translation

Key rules to remember:

• An IDP is a translation document only. It must always be carried alongside your original driving licence and is not valid on its own
• Obtain your IDP in your home country before travelling to Columbus. UK-based organisations such as the AA do not issue IDPs to non-UK licence holders
• All documents presented at the Dollar counter in Columbus must be physical originals. Digital copies are not accepted

Check your booking confirmation and the Dollar counter requirements for Columbus to confirm what applies to your specific licence.