Dollar Car Hire
in Cleveland

Hola Car Rentals is the only premium partner of the top car hire brands operating in Cleveland, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Cleveland.

No. With Hola Car Rentals, all costs and charges for your booking in Cleveland are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Cleveland charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

After landing at Cleveland Hopkins International Airport (CLE), your Dollar hire vehicle collection requires a short shuttle ride to the off-airport facility at 19601 Maplewood Avenue, Cleveland, OH 44135.

• After collecting your baggage, exit through door 5 to reach the shuttle pickup zone.
• Board the Dollar shuttle, which runs regularly between the terminal and the hire facility.
• At the facility, proceed to the Dollar counter with your booking confirmation, driver’s licence, and credit card.

Allow extra time for the shuttle wait and journey, especially if you arrive on a weekend afternoon. The Dollar counter at Cleveland Hopkins closes at 4:30 PM on Saturdays and Sundays, so late-afternoon arrivals should factor this into their schedule. Weekday hours run until 11:00 PM.

Dollar operates two locations in Cleveland, each with different hours.

• Cleveland Hopkins International Airport (CLE), 19601 Maplewood Avenue: Monday to Friday 9:00 AM to 11:00 PM, Saturday and Sunday 9:00 AM to 4:30 PM. After-hours vehicle returns are supported via a drop box at this location.
• Centre of Cleveland, 1701 East 12th Street: Monday to Friday 8:00 AM to 6:00 PM, Saturday 9:00 AM to 11:00 PM. No Sunday hours are available at this location.

If you plan to return your Dollar vehicle in Cleveland outside of counter hours at the airport location, park in the designated return area, complete the contract, lock the doors, and drop the keys and contract in the marked drop box. Always confirm current hours on your booking confirmation before travelling, as hours can change on public holidays.

Yes, Dollar has a centre location in Cleveland at 1701 East 12th Street, Cleveland, OH 44114, in addition to the airport facility.

Unlike the Cleveland Hopkins Airport location, the centre Dollar counter is a walk-up city-centre branch with no shuttle required. It is open Monday to Friday 8:00 AM to 6:00 PM and Saturday 9:00 AM to 11:00 PM, with no Sunday service.

The airport location at 19601 Maplewood Avenue handles the majority of Dollar hires in Cleveland and offers longer weekday hours and after-hours key drop. If you are arriving by plane, the airport facility is the more practical choice. The centre location suits those already in the city centre who do not need to travel to the airport.

Yes, toll roads are common near Cleveland, and your Dollar hire will be affected if you use them.

The main toll road in the area is the Ohio Turnpike (I-76, I-80, I-90), a 241-mile east-west route connecting Indiana to Pennsylvania and passing near Cleveland. Tolls for a standard passenger vehicle on a full crossing range from US$16 to US$27.75 depending on direction and payment method.

• E-ZPass (electronic transponder): US$16.00 to US$19.00 depending on direction, at a rate of 7.3 cents per mile.
• Cash or credit card at toll plazas: US$23.50 to US$27.75 depending on direction, at a rate of 10.6 cents per mile.

Your Dollar hire vehicle is equipped with an electronic toll device. At the Cleveland counter you can choose an unlimited toll programme (typically US$11 to US$25 per day) or pay per use, where actual tolls plus administrative fees are billed to your card after the hire. If you opt out, you can pay cash or credit at open plaza lanes on the Ohio Turnpike. Unpaid tolls result in notices sent to Dollar, which then charges your card along with additional administrative fees.

To collect your Dollar hire in Cleveland, bring the following physical documents to the counter.

• Your original, unexpired driver’s licence in the main driver’s name.
• A major credit card with the driver’s name printed on the card, used for the authorisation hold (debit and prepaid cards are not accepted).
• Your passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets if you are visiting from abroad.

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is required alongside your original licence at the Dollar counter in Cleveland. The IDP is a translation only and cannot be used without the original licence. All documents must be physical originals; digital copies on a phone or tablet are not accepted.

Yes, you can add an additional driver to your Dollar hire in Cleveland, either as part of your rate or for a fee at the counter.

Some Hola Car Rentals rates include one additional driver at no extra cost. Check your booking confirmation for the line "Additional driver free of charge" to confirm whether this applies to your reservation.

If your rate does not include an additional driver, Dollar charges US$13.50 per hire day plus taxes, with a maximum cap of US$189 plus taxes for the hire period.

• The additional driver must be present at the Cleveland Dollar counter at collection.
• They must present a valid driver’s licence (and an IDP if their licence uses a non-Latin alphabet).
• They must meet the minimum age requirements for Cleveland.
• Both the main driver and the additional driver must sign the hire agreement.

Only drivers listed on the agreement are covered by the hire protections. Never allow an unlisted person to drive the vehicle.

The minimum age to hire a Dollar vehicle in Cleveland without a surcharge is 25. Drivers aged 21 to 24 can hire but will be charged a young-driver surcharge at the Dollar counter.

Dollar charges US$13.50 per hire day plus taxes for drivers under 25, up to a maximum of US$189 plus taxes for the hire period. In addition, most vehicle classes are restricted to drivers aged 25 and older. Drivers under 25 in Cleveland are generally limited to smaller categories such as economy, compact, and intermediate vehicles.

Ohio is not one of the states (like New York or Michigan) where law requires hires to drivers aged 18 and older, so the standard Dollar policy of 21 as the minimum age applies in Cleveland. Drivers under 21 cannot hire from Dollar at any Cleveland location.

Regardless of age, a valid driver’s licence and a major credit card in the main driver’s name are required at collection.

All Hola Car Rentals bookings, including Dollar hires in Cleveland, include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire.

If you drive the Ohio Turnpike (I-76, I-80, I-90) near Cleveland, you can claim back the toll costs you paid, up to the 5% cap. For example, if your Dollar booking total is US$400, the maximum cashback is US$20. If you paid US$19 in tolls, you receive US$19 back. If you paid US$30, you receive US$20 (the cap).

To claim after returning your Dollar vehicle in Cleveland:

• Email [email protected] within 30 days of vehicle return.
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.
• Attach your Hola Car Rentals reservation confirmation, the signed hire agreement from Dollar, and a toll receipt or statement showing charges paid during the hire.

Refunds are issued to your original payment method and typically process within 7 to 10 business days after approval. Late submissions beyond 30 days are not accepted.

Yes, one-way hires are available through Dollar in Cleveland, allowing you to collect at one location and return the vehicle in a different city.

A drop-off fee may apply depending on the route, vehicle class, and distance. This fee is set by Dollar and varies by destination. When booking through Hola Car Rentals, any applicable drop-off fee for your Cleveland collection will be shown on the rate details page under the "To pay at destination" section before you confirm. It cannot be prepaid and is paid directly at the Dollar counter.

• Same-city routes (for example, Cleveland Hopkins Airport to the centre of Cleveland at 1701 East 12th Street) often carry no drop-off fee.
• Routes to other Ohio cities or out-of-state destinations typically incur a one-way fee.
• Cross-border returns (for example, to Canada) may be restricted or carry higher fees; confirm with Dollar at the Cleveland counter.

If you need to change your return location after booking, contact support as re-pricing and availability may change.

Centre Cleveland has permanent one-way street changes that can surprise drivers unfamiliar with the area, including those collecting or returning a Dollar hire.

Since June 2025, Huron Road and Prospect Avenue between Ontario Street and East 9th Street operate as a permanent one-way pair: Huron Road runs eastbound only and Prospect Avenue runs westbound only. This creates a deliberate loop that reduces each road from four lanes to two per direction, with the freed space used for protected cycle lanes and pedestrian infrastructure.

• If you are navigating to or from the Dollar centre at 1701 East 12th Street, expect that direct two-way access on these streets is no longer possible.
• The change is permanent, not a temporary event-day restriction, so it applies at all times.
• The area near Progressive Field and Rocket Mortgage FieldHouse is particularly affected.

Additionally, the Innerbelt motorways (I-71, I-77, I-90) have ongoing ramp and bridge reconstructions that create non-intuitive detours. Use a GPS or navigation app updated to 2025 or later to avoid confusion when driving your Dollar hire in Cleveland.

Dollar hires in Cleveland follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

• At collection, check the fuel gauge with the Dollar agent and confirm the starting level is recorded on the hire agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Cleveland location.
• Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive.
• Keep your final fuel receipt showing the date, time, and station address.

If you return the Dollar vehicle in Cleveland with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the retail pump price, plus a refuelling service fee. For after-hours returns at the Cleveland Hopkins Airport location, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone as evidence.

The insurance cover included in your Dollar hire in Cleveland depends on the rate plan selected when booking through Hola Car Rentals.

Most Hola Car Rentals rates include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), which reduces your financial liability for damage to the Dollar vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible.

CDW and LDW do not cover third-party liability, meaning injury or property damage you cause to others while driving in Cleveland. For that protection, you need Liability Insurance Supplementary (LIS/ALI/SLI), which can be added to your booking. Some U.S. states require a minimum level of third-party liability, but not all do.

• Check your Hola Car Rentals confirmation for the specific coverages listed on your rate.
• At the Dollar counter in Cleveland, review the hire agreement to confirm CDW and any liability cover are active.
• Add all drivers to the agreement; cover applies only to named drivers.

CDW does not cover tyres, undercarriage, roof, or personal belongings. Report any incident to Dollar immediately.

Yes, most Hola Car Rentals bookings, including Dollar hires in Cleveland, include travel assistance provided by Terrawind Global Protection, at no extra cost.

This benefit is particularly useful if you experience a medical emergency or accident while driving in Cleveland or on the Ohio Turnpike. Cover typically includes:

• Travel insurance with medical cover for up to 5 passengers.
• Legal assistance in the event of an accident.
• Compensation for baggage lost by the airline.
• Flight cancellation insurance.

To contact assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when calling.

Important: this travel assistance benefit does not apply to residents of the United States or Canada. It is designed for international visitors hiring a Dollar vehicle in Cleveland. It also does not cover damage to the hire vehicle itself (that is handled by CDW) or third-party liability (handled by LIS). Always review your booking confirmation for the exact terms and coverage limits that apply to your reservation.