VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Dollar in Brickell include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Brickell, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Brickell.
Will I face unexpected charges at the Dollar counter in Brickell when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Brickell are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Brickell charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Dollar hire counter located in Brickell?
The Dollar hire location in Brickell is situated within the central business district, typically integrated into the parking garage of a larger office or residential building. Because the facility is not prominently listed in standard directories, the exact address will appear on your booking confirmation.
When heading to the Dollar counter in Brickell, use the address from your confirmation in your GPS rather than searching generically. Look for Dollar signage at the garage entrance, which directs you to the vehicle pickup area. Access to I-95 and US-1 is efficient from this location, though Brickell's multi-lane one-way street grid can be disorienting on your first visit, so plan your approach in advance.
If you have any difficulty locating the counter, contact Dollar directly using the number on your reservation confirmation before you arrive.
What documents do I need to collect my Dollar hire in Brickell?
To collect your Dollar hire in Brickell, you must bring the following physical documents:
- A valid, original driver’s licence in the main driver’s name
- A major credit card with the driver’s name printed on the card, for the authorisation hold
- A passport or valid government photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors from abroad)
If your driver’s licence uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory at the Dollar counter in Brickell. For licences in other non-English scripts, an IDP is strongly recommended even if not strictly required.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted. Debit and prepaid cards are not accepted for the authorisation hold, so bring a major credit card with sufficient available credit.
How do toll roads work when hiring a Dollar in Brickell?
Florida's toll roads are almost entirely cashless, and this applies to all routes you are likely to use from Brickell. The system relies on SunPass and E-PASS transponders, as well as Toll-by-Plate (license plate photo billing) on gantries throughout the Miami area, including the Florida Turnpike and I-95 Express lanes.
Your Dollar hire in Brickell will include an electronic toll device or plate-based billing system. At pickup you have two options:
- Unlimited toll package: approximately US$13.99 per day or US$69.95 per week with Dollar, covering all tolls during your hire
- Pay per use: tolls are captured via Toll-by-Plate and billed to your card after the hire, plus administrative processing fees per toll event
If you plan to drive from Brickell towards Fort Lauderdale or Palm Beach, expect multiple toll gantries on the Florida Turnpike and I-95, with daily costs typically ranging from US$5 to US$20 depending on your route.
If you prefer to use your own visitor toll pass, inform the Dollar counter agent at pickup so they can deactivate the vehicle's default device and prevent duplicate charges.
Can I get toll cashback on my Dollar hire in Brickell?
Yes, every booking made through Hola Car Rentals includes Tolls Cashback, which applies to your Dollar hire in Brickell and any toll roads you use throughout Florida.
The benefit reimburses the lesser of the total tolls you paid or up to 5% of your total booking value. For example, if your booking total is US$500, the maximum cashback is US$25.
To claim your cashback after returning your Dollar vehicle in Brickell:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals confirmation, the signed hire agreement, and a toll invoice or statement showing charges paid
Refunds are issued to the original payment method used for your reservation and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so keep your toll receipts and submit promptly.
Is a credit card required to pick up a Dollar in Brickell?
Yes, a physical major credit card in the main driver’s name is required at the Dollar counter in Brickell. The card must have the driver’s name printed on it and carry sufficient available credit to cover the authorisation hold.
For a standard vehicle in the United States, the hold is typically around US$300 to US$400, though the exact amount is set by Dollar at the counter and may vary by vehicle class or season.
- Debit cards are not accepted for the authorisation hold
- Prepaid or virtual cards are not accepted
- Digital wallets (Apple Pay, Google Pay) are not accepted as a substitute for the physical card
- The card must belong to the main driver, not a third party
Even if you prepaid your Dollar booking in Brickell online, you must still present a physical credit card at pickup. It is advisable to bring a backup credit card in case your primary card is declined, and to notify your bank of your travel dates to prevent fraud blocks on in-person authorisations.
What is the minimum age to hire a Dollar in Brickell?
The minimum age to hire a Dollar in Brickell without additional surcharges is 25. Drivers aged 21 to 24 can hire but will be charged a daily young-renter surcharge at the Dollar counter.
For Dollar, Hertz, and Thrifty, the additional driver fee for under-25 renters is US$13.50 per hire day plus taxes, up to a maximum of US$189 plus taxes. This fee is paid directly at the Brickell counter and cannot be prepaid online.
Drivers under 25 are also restricted from certain vehicle classes at the Dollar location in Brickell. Categories such as full-size, SUV, luxury, premium, convertible, minivan, and van are typically reserved for renters aged 25 and older. Economy, compact, and intermediate vehicles are generally available to younger renters.
- Minimum age: 21 (with young-renter surcharge)
- No surcharge: 25 and older
- Restricted classes: most full-size, luxury, and specialty vehicles
A valid driver’s licence and a major credit card in the renter’s name are still required regardless of age.
How do I add an additional driver to my Dollar hire in Brickell?
Yes, you can add an additional driver to your Dollar hire in Brickell, either as part of your rate or by paying a fee at the counter.
Check your booking confirmation first. If it states "Additional driver free of charge" or "Additional driver included," the first extra driver is covered at no cost. If not included, Dollar charges US$13.50 per hire day plus taxes for each additional driver, up to a maximum of US$189 plus taxes.
To add a driver at the Dollar counter in Brickell:
- The additional driver must be present at pickup with a valid driver’s licence
- If their licence uses a non-Latin alphabet, they must also bring an IDP
- Both the main driver and the additional driver must sign the hire agreement
- Verify the additional driver’s name appears on your paperwork before leaving
Only drivers listed on the hire agreement are covered by protections such as CDW/LDW. Anyone not named on the contract who drives the vehicle may void coverage and result in additional charges. If you need to add a driver after pickup, visit a Dollar branch to update the agreement.
What are the one-way street challenges for driving a Dollar hire in Brickell?
Brickell is known for its multi-lane one-way street grid, which can be disorienting when driving a Dollar hire for the first time, especially if you are accustomed to two-way urban roads.
Several features of Brickell's road layout stand out for renters:
- Many east-west arterials are three-lane one-way roads that carry traffic at higher speeds than typical urban streets
- The adjacent Roads neighbourhood, immediately west of Brickell, sits at a 45-degree angle to Miami's standard grid, causing abrupt street name changes (for example, SW 3rd Avenue becomes SW 22nd Street at SW 12th Avenue)
- The Brickell Avenue Bridge is a drawbridge that opens for boat traffic, which can cause unexpected backups near the river crossing
- Access to I-95 and US-1 from the Dollar location in Brickell is efficient, but reaching the on-ramp requires careful navigation of the one-way network
Before leaving the Dollar counter in Brickell, confirm your exit route on your GPS and allow extra time if you are unfamiliar with the area. Using a navigation app with real-time routing is strongly recommended for first-time visitors.
Does travel assistance cover a breakdown in my Dollar hire near Brickell?
Most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, which can be relevant if you experience an incident while driving your Dollar hire in or around Brickell.
The coverage typically includes:
- Medical assistance for up to 5 passengers (for non-pre-existing conditions and accidents)
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This benefit does not cover damage to the Dollar hire vehicle itself (that is handled by CDW/LDW) or third-party liability to others (covered by LIS/SLI). For roadside assistance specific to the vehicle, use the number provided by Dollar on your hire agreement.
To reach Terrawind assistance 24 hours a day: call +1 888 980 9992 (toll-free), WhatsApp +1 208 910 1001, or email [email protected]. Have your Hola Car Rentals confirmation number ready.
Important: this travel assistance benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this coverage on their Dollar hire in Brickell.
What insurance is included with a Dollar hire in Brickell?
The insurance included with your Dollar hire in Brickell depends on the rate plan you selected when booking through Hola Car Rentals. Check your confirmation for the specific coverages listed.
Common coverages available include:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Dollar hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible
- Third-Party Liability (LIS/SLI/ALI): covers bodily injury and property damage you may cause to others while driving. In Florida, not all hire locations are required to include state-minimum liability, so confirm this is on your agreement
CDW/LDW does not cover third parties, and LIS/SLI does not cover damage to the Dollar vehicle. You need both for comprehensive protection during your Brickell hire.
Common exclusions include tyres, undercarriage, roof damage, authorised drivers, and incidents involving prohibited use such as off-road driving. Always review the hire agreement at the Dollar counter in Brickell before signing, and ensure all drivers are named on the contract.
Can I pick up a Dollar in Brickell and return it at Miami Airport?
Yes, you can pick up a Dollar in Brickell and return it at Miami International Airport (MIA), as this is a same-city one-way route. Same-city airport-to-downtown or downtown-to-airport routes with Dollar often do not incur a drop-off fee, though this depends on the specific rate and availability at the time of booking.
To confirm whether a drop-off fee applies to your Brickell pickup and MIA return:
- During booking on the Hola Car Rentals website, select different pickup and return locations
- Any drop-off fee will appear under the "To pay at destination" section on the rate details page
- Your booking confirmation will also list this fee if it applies
If no drop-off fee is shown, none should be charged at the Dollar counter. If the counter adds a fee that was not disclosed on your confirmation, keep all paperwork and contact Hola Car Rentals support, as No Extra Charges© Coverage may apply.
Note that changing your return location after booking may reprice the hire and could introduce or change a drop-off fee.
What is the fuel policy for Dollar hire in Brickell?
Dollar hire in Brickell follows a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
At pickup, check the fuel gauge with the Dollar agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and gauge before leaving the Brickell location.
At return:
- Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive
- Keep your final fuel receipt showing the date, time, and station address
- Show the gauge at full when returning the vehicle
If you return the Dollar vehicle in Brickell with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.
Some Dollar counters may offer a prepaid fuel option at pickup. If you accept it, any unused fuel is generally non-refundable, so the Full-to-Full approach is usually better value for most renters.
What happens if I arrive late to collect my Dollar in Brickell?
If you arrive late to collect your Dollar in Brickell, the reservation will generally be held for up to 24 hours from your original scheduled pickup time. After 24 hours, the booking may be forfeited with no refund.
For flight delays affecting your arrival in Miami:
- If the delay is less than 24 hours, Dollar will hold your Brickell reservation. Confirm you will arrive during the counter's operating hours
- If the delay is greater than 24 hours, contact Hola Car Rentals via WhatsApp at +1 (786) 999-8312 or by email at [email protected] as soon as possible
Counter hours at the Dollar Brickell location are not published in standard directories, so confirm the operating hours directly with Dollar using the contact number on your reservation confirmation before you travel. This is especially important if you anticipate a late arrival, as city locations may have more limited hours than the Dollar counter at Miami International Airport.
Arriving during operating hours and within the 24-hour hold window gives you the best chance of a smooth pickup at the Brickell location.
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