Dollar Car Hire
in Austin

Hola Car Rentals is the only premium partner of the top car hire brands operating in Austin, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Austin.

No. With Hola Car Rentals, all costs and charges for your booking in Austin are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Austin charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Dollar hire facility at Austin-Bergstrom International Airport (AUS) is located off-site at 3819 Presidential Blvd, Austin, Texas 78719. You cannot walk there from the terminal.

After collecting your bags, follow the "Ground Transportation" and "Rental Car Shuttle" signs to the kerbside pick-up area outside baggage claim. Shuttles run frequently and the full journey from baggage claim to the Dollar counter, including the wait and ride, typically takes 15 to 25 minutes.

Once you factor in queueing, paperwork, and receiving your keys at the Dollar counter, plan for a total of 30 to 60 minutes from the moment you leave the aircraft before you are driving away from Austin.

Yes, Dollar operates a centre in downtown Austin at 709 E 10th St, Austin, Texas 78701, in addition to the Austin-Bergstrom Airport facility.

There is also a South Austin Dollar location at 5717 S I-35, Austin, Texas 78744. Unlike the airport, these city locations do not require a shuttle. You arrive directly by rideshare, taxi, or other transport and proceed straight to the counter.

Renting from a downtown Austin Dollar location instead of the airport can result in significant savings because airport-specific fees such as concession recovery charges and customer facility charges do not apply at off-airport locations. The trade-off is that you need to organise your own transport from Austin-Bergstrom Airport to the city counter at pick-up.

Hiring a Dollar car at Austin-Bergstrom Airport (AUS) adds several location-specific charges on top of the base rate. These typically include:

• Airport concession recovery fee, usually 10 to 15 per cent of the base rate
• Customer facility charge, approximately US$4.50 to US$5.00 per day
• State and city hire taxes totaling roughly 9.25 per cent

These fees are standard across hire brands at AUS and are not unique to Dollar. Your booking confirmation will show which charges are included in your prepaid rate and which are payable at the Austin counter on pick-up day. If your confirmation states "Taxes and Fees: Included," you should not be billed separately for those items at the Dollar desk.

Austin's toll network is almost entirely cashless. Key routes include SH 130, SH 45, and 183A, all managed by regional toll authorities that use overhead gantries to read transponders or photograph licence plates.

Your Dollar hire vehicle in Austin will already have an electronic toll device installed. At the counter you have two options:

• Unlimited toll package: a fixed daily fee of approximately US$11 to US$25 per hire day, covering all toll usage during your Austin hire
• Pay per use: the actual toll amount plus daily or administrative processing fees billed by Dollar or a third-party processor, often appearing on your card days or weeks after you return the car in Austin

If you plan to drive Austin toll roads only once or twice, pay-per-use may cost less. If you expect frequent use of express lanes or SH 130, the unlimited package is usually better value. Texas has no congestion charges or emissions zones, so the only road fees to plan for are tolls.

Hola Car Rentals includes Tolls Cashback on all bookings, letting you recover up to 5 per cent of your total booking value for tolls paid during your Austin hire. See the next FAQ for details.

Yes, Hola Car Rentals includes Tolls Cashback on every booking, including Dollar hires in Austin. You can recover up to 5 per cent of your total booking value for tolls paid during your hire period.

Austin toll roads such as SH 130, SH 45, and 183A are cashless, so toll charges will appear either through the Dollar toll programme or on a toll-by-plate invoice. Both are eligible for the cashback claim.

To claim after returning your Dollar car in Austin:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the Dollar hire agreement signed at pick-up, and a receipt or statement showing the toll charges

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.

To collect your Dollar hire in Austin you must present all of the following as physical originals. Digital copies are not accepted at the counter.

• Valid driver’s licence in the main driver’s name
• If your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside the original licence
• Passport or valid government photo ID
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the security deposit hold. Debit and prepaid cards are not accepted
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting Austin from abroad

The IDP is a translation document only and cannot be used without the original licence. If you think you may need one, obtain it in your home country before travelling to Austin, as U.S. issuers such as AAA do not issue IDPs to non-U.S. licence holders.

Yes, Dollar in Austin applies a young-driver surcharge to renters aged 21 to 24. The fee is approximately US$13.50 per hire day plus taxes, with a maximum cap of US$189 plus taxes for the hire period.

Drivers must be at least 21 years old to hire from Dollar in Austin. Renters under 25 are also restricted from certain vehicle classes, including full-size, premium, luxury, convertible, minivan, and large SUV categories. Economy, compact, and intermediate vehicles are generally available to younger renters.

The surcharge is paid at the Dollar counter in Austin on pick-up day and is not included in your prepaid rate. If you are between 21 and 24, budget for this additional daily cost when comparing Austin hire options.

Yes, Dollar offers one-way hires from Austin locations, including Austin-Bergstrom Airport at 3819 Presidential Blvd and the downtown Austin counter at 709 E 10th St, to other participating U.S. locations.

A drop-off fee applies when you return the car to a different location than where you picked it up. The amount varies by route and distance, typically ranging from US$50 to US$300 for longer one-way trips. Same-city routes, such as returning a car picked up at Austin-Bergstrom Airport to the downtown Dollar location, may carry a lower or no drop-off fee depending on the route.

The drop-off fee for your specific Austin route will be shown during the booking process under the "To pay at destination" section. This fee cannot be prepaid and is settled at the Dollar counter in Austin or at the drop-off location. If a fee appears on your confirmation, verify it matches what the counter presents at pick-up.

At pick-up, the Dollar counter in Austin places a temporary authorisation hold on your credit card. This is not a charge but it reduces your available credit until your bank releases it after you return the vehicle.

For standard vehicles in the United States, typical holds range from US$300 to US$400. The exact amount at the Austin Dollar location depends on the vehicle class, hire duration, and the desk's current policy. Premium or speciality vehicles may carry a higher hold.

Important requirements for the deposit at the Austin Dollar counter:

• The card must be a major credit card with the driver’s name printed on the card
• The card must be in the main driver’s name
• Debit cards, prepaid cards, and virtual cards are not accepted
• You must have sufficient available credit to cover the hold plus any expected charges

After you return the Dollar car in Austin, the hold is released. Your bank controls how quickly it reappears as available credit, which can take up to 15 business days.

Dollar hires in Austin follow a Full-to-Full fuel policy. You receive the car with a full tank and must return it full to avoid additional charges.

At pick-up at the Austin Dollar counter, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the gauge and odometer.

Before returning your Dollar car in Austin, refuel within approximately 10 miles of the return location so the gauge does not drop below full during the drive back. Keep your fuel receipt as proof.

If you return the vehicle below the recorded level, Dollar may charge:

• A fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices in Austin
• A refuelling service or administrative fee on top of the fuel cost

For after-hours returns at the Austin location, leave your fuel receipt in the key envelope and keep a photo of the full gauge on your phone.

Yes, you can add an additional driver to your Dollar hire in Austin, either at no cost if your rate includes it or for a fee paid at the counter.

When the additional driver fee applies at Dollar in Austin, the charge is approximately US$13.50 per hire day plus taxes, capped at US$189 plus taxes for the full hire period. Check your booking confirmation for the line "Additional driver free of charge" to see whether your rate already covers one extra driver.

Requirements for adding a driver at the Austin Dollar counter:

• The additional driver must be present at pick-up with a valid physical driver’s licence
• They must meet the same minimum age requirements as the main driver
• If their licence uses a non-Latin alphabet, an IDP is also required
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the Dollar hire agreement in Austin are covered by the vehicle's protections. Anyone not named on the contract who drives the car may void cover.

Yes, Austin's centre layout is notably confusing for first-time drivers, and this is worth knowing before collecting your Dollar hire.

Downtown Austin uses a hybrid mix of one-way and two-way streets that has been changing in recent years. Streets such as 5th and 6th remain one-way, while others including 7th, 9th, 10th, and Brazos have been converted to two-way. This inconsistent pattern means a street that looks like a two-way road may still be one-way, and vice versa.

Practical tips for driving your Dollar hire in Austin's centre:

• Use GPS navigation and keep it updated, as recent street conversions may not appear on older maps
• Watch for one-way signs at every intersection, especially near the 6th Street corridor
• Some lanes in downtown Austin are reserved for transit or cyclists, so yield when required
• The US 290 and TX 71 interchange east of downtown is being rebuilt as a new interchange design that may be unfamiliar if you have not driven it before

Taking a few minutes to review your route before leaving the Dollar counter in Austin can help you avoid wrong-way turns in the city centre.

Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, and this applies to your Dollar hire in Austin as well. However, this benefit does not apply to customers who are residents of the United States or Canada.

For eligible renters, the assistance covers situations that can arise during an Austin hire, such as a medical emergency on the road, legal assistance following a traffic incident, compensation for baggage lost by the airline on your way to Austin, and flight cancellation coverage. Coverage applies to up to 5 passengers per event.

If you need help during your Dollar hire in Austin, contact the assistance line immediately:

• Phone (24/7, toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your full name and Hola Car Rentals confirmation number ready when you call. This travel assistance does not cover damage to the Dollar hire vehicle itself (that is handled by CDW/LDW) or liability to third parties (covered by LIS/SLI). Check your booking confirmation for the exact terms that apply to your Austin reservation.