Car Rental in Massachusetts

Hola Car Rentals is the only premium partner of the top car rental brands operating in Massachusetts, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected rental experience and peace of mind throughout your trip in Massachusetts.

No. With Hola Car Rentals, all costs and charges for your booking in Massachusetts are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Massachusetts charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Boston Logan International Airport (BOS), Massachusetts, rental car pickup does not happen inside the terminals. All major rental brands operate from a consolidated Rental Car Center (RCC) located at 15 Transportation Way, East Boston, MA 02128.

To reach the RCC, take a dedicated shuttle bus from the lower level of any terminal. Routes 22, 33, and 55 serve all terminals, running approximately every 5 to 6 minutes. The ride from the terminal curb to the RCC entrance typically takes 8 to 12 minutes.

Once at the RCC, locate your brand's counter, present your booking confirmation, driver's license, and a physical major credit card in the main driver's name for the security deposit. Different rental companies maintain separate counters and return lanes within the same building, so follow the signage for your specific brand.

If you are arriving late at night, many Massachusetts airport locations operate extended or 24-hour hours, but confirm your brand's counter hours in your booking confirmation before travel.

Massachusetts operates a fully cashless toll system, meaning there are no cash booths anywhere in the state. All tolls are collected electronically through the EZDriveMA system, which uses E-ZPass MA transponders or Pay By Plate MA license plate invoicing.

Key Massachusetts toll roads include the Massachusetts Turnpike (Mass Pike, I-90), the Tobin Memorial Bridge, the Sumner Tunnel, the Ted Williams Tunnel, and the Callahan Tunnel.

When renting a car in Massachusetts, your vehicle will typically have a toll device already installed. At the counter you have two options:

• Enroll in the rental company's toll program (such as TollPass) for a convenience fee of approximately US$3.95 per usage day, capped at around US$19.75 per rental period, plus the actual toll amounts billed at undiscounted rates.
• Decline the program and let the rental company handle billing through Pay By Plate MA. In this case, the company receives an invoice 7 to 10 business days after your trip and passes the charges to your card 4 to 6 weeks later, plus administrative fees.

Note that E-ZPass MA offers lower toll rates than out-of-state E-ZPass or plate billing. For example, a full-length Mass Pike trip costs approximately US$7.45 with E-ZPass MA versus US$9.35 with an out-of-state transponder. Massachusetts has no congestion charges or emissions zone fees.

To pick up a rental car in Massachusetts, you must present the following physical documents at the counter:

• A valid, original driver's license in the main driver's name.
• A physical major credit card with the driver's name printed on the card, used for the security deposit hold.
• A passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets if you are visiting from abroad.

If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or using a Latin alphabet, an IDP is recommended but not strictly required for renting in Massachusetts.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the counter. Debit cards and prepaid cards are not accepted for the security deposit hold in Massachusetts or anywhere else in the United States.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Massachusetts rental, including charges on the Massachusetts Turnpike (Mass Pike, I-90) and other cashless toll roads in the state.

To claim your refund after returning the vehicle in Massachusetts, email [email protected] within 30 days of drop-off with the following:

• Your Hola Car Rentals reservation confirmation.
• A copy of the rental agreement signed at pickup.
• A receipt or statement showing the toll charges paid, such as a toll provider invoice, a final rental invoice with an itemized toll line, or a transponder statement.

The refund is calculated as the lesser of the total tolls you paid or 5% of your booking total. For example, if your booking total was US$500, the cap is US$25. If you paid US$18 in Massachusetts tolls, you receive US$18 back. If you paid US$40, you receive US$25.

Refunds are issued to the original payment method used for the reservation and typically process within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.

In Massachusetts, the standard minimum age to rent a car without a young-driver surcharge is 25. Drivers aged 21 to 24 can rent in Massachusetts but will be charged a daily young-renter surcharge at the counter, and most vehicle classes are restricted to renters aged 25 and older.

Vehicle classes typically restricted to drivers 25 and older include full-size sedans, full-size SUVs, minivans, vans, convertibles, luxury, and premium categories. Drivers aged 21 to 24 in Massachusetts are generally limited to economy, compact, intermediate, and compact SUV classes.

Typical daily young-renter surcharges in the United States vary by partner:

• Avis, Budget, and Payless: approximately US$13 per day, capped at US$65.
• Hertz, Thrifty, and Dollar: approximately US$13.50 per day, capped at US$189.
• Alamo, National, and Enterprise: approximately US$15 per day.

Note that Massachusetts is not New York or Michigan, so the 18-plus exception does not apply here. The minimum renting age in Massachusetts is 21. If you are between 21 and 24, Budget for the surcharge and select an eligible vehicle class when booking.

Yes, after-hours returns are available at the Boston Logan Airport Rental Car Center (RCC) in Massachusetts, located at 15 Transportation Way, East Boston, MA 02128, where you originally picked up the vehicle.

Each rental brand maintains separate return lanes within the RCC. When returning after hours in Massachusetts, the general process is:

• Drive to the RCC and follow signage to your brand's designated return lane.
• Leave the keys in the drop box provided by your rental company.
• Ensure any parking passes remain on the dashboard as instructed.
• Refuel before arriving at the RCC, as fuel charges may apply if the tank is not at the level recorded on your rental agreement.
• Take photos of the vehicle's condition and fuel gauge before dropping the keys.

Important: when returning after hours in Massachusetts, you remain responsible for the vehicle until a rental agent formally checks it in the next business day. Keep your rental agreement and any fuel receipts until you receive your final receipt confirming the return was processed without additional charges.

Confirm your specific brand's after-hours drop procedure in your booking confirmation, as steps can vary between Avis, Hertz, Enterprise, and other partners at the Massachusetts RCC.

Yes, Massachusetts has several driving rules that are important to know before getting behind the wheel of a rental car in the state.

• Speed limits: The maximum highway speed in Massachusetts is 65 mph unless a lower limit is posted. This is lower than neighboring states such as New Hampshire and Rhode Island, which allow up to 70 mph on many interstates. Enforcement is strict.
• Rotaries (traffic circles): Massachusetts rotaries give priority to entering traffic rather than circulating traffic, which is the opposite of the standard U.S. roundabout rule. Approach rotaries carefully until you are familiar with local behavior.
• Pedestrian yielding: Massachusetts law requires drivers to yield to pedestrians at all times, including at crosswalks without signals.
• Parkway height restrictions: Roads such as Storrow Drive in Boston have low overpasses, some as low as 11 feet. Rental vehicles such as large SUVs, vans, or trucks may exceed these clearances. Check your vehicle's height before using these roads.
• Winter conditions: Massachusetts experiences severe winter storms that can result in state-declared travel bans and road closures. If you are renting during winter months, check road conditions and any active travel restrictions before driving.
• OUI/DUI penalties: Massachusetts has some of the strictest drunk driving penalties in the country, including up to 2.5 years in jail and a one-year license suspension for a first offense.

When renting a car in Massachusetts, two main types of coverage are relevant: protection for the rental vehicle itself and liability coverage for damage or injury you may cause to others.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) covers damage to the rental car from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero. CDW and LDW do not cover third-party liability.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you cause to other people or vehicles while driving in Massachusetts. Some U.S. states require rental companies to include state-minimum liability by law, but not all do. Massachusetts renters are strongly encouraged to add supplemental liability coverage (up to US$300,000) to their booking.

Common exclusions to be aware of in Massachusetts and across the United States include:

• Damage caused while driving under the influence.
• Off-road use or driving in restricted areas.
• Drivers not listed on the rental agreement.
• Tires, undercarriage, and roof damage, which are often excluded unless a specific add-on is purchased.

Review your booking confirmation carefully to confirm which coverages are included in your Massachusetts rental rate before arriving at the counter.

Yes, virtually all rental vehicles in Massachusetts come equipped with an electronic toll device, since Massachusetts operates a fully cashless toll system with no cash booths on any toll road, including the Massachusetts Turnpike (Mass Pike, I-90) and the major tunnels in Boston.

At the counter in Massachusetts, you will typically be offered two options for handling tolls:

• Enroll in the rental company's toll program (such as TollPass): you pay a convenience fee of approximately US$3.95 per day you use a toll road, capped at around US$19.75 for the rental period, plus the actual toll amounts at undiscounted rates.
• Decline the program: the rental company bills tolls to your card after the rental ends, typically 4 to 6 weeks later, plus their own administrative processing fees. A Pay By Plate MA invoice fee of US$0.60 also applies per transaction.

Some Massachusetts rental vehicles have a pre-installed E-ZPass MA transponder that may auto-enroll you the moment you drive through a cashless gantry, even if you did not explicitly sign up. Review your rental agreement carefully at pickup to understand which billing method applies to your vehicle and what fees you may incur on Massachusetts toll roads.

An International Driving Permit (IDP) is not always mandatory to rent a car in Massachusetts, but whether you need one depends on your license.

An IDP is required in Massachusetts if your driver's license uses a non-Latin (non-Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. In that case, you must carry both your original license and the IDP together at all times while driving in Massachusetts.

An IDP is strongly recommended, though not strictly mandatory, if your license is not in English and uses a Latin alphabet. Some rental company counters in Massachusetts may request it at their discretion.

If you do need an IDP for your Massachusetts rental, obtain it in your home country before traveling. U.S. organizations such as AAA issue IDPs only to holders of U.S. licenses, so foreign visitors cannot obtain one after arriving in Massachusetts.

Remember that an IDP is a translation document only. It is not a standalone license and will not be accepted at the counter without your original driver's license. All documents presented at the rental counter in Massachusetts must be physical originals, not digital copies.

When picking up a rental car in Massachusetts, the rental company will place a temporary authorization hold on your credit card at the counter. This is not a charge but reduces your available credit until it is released after you return the vehicle.

Typical security deposit holds in the United States, including Massachusetts, range from approximately US$300 to US$400 for standard vehicle classes. Premium, luxury, or specialty vehicles may require a higher hold. The exact amount is set by the rental company at the counter and can vary by brand, location, and season.

Important requirements for the deposit in Massachusetts:

• You must present a physical major credit card with the driver's name printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted.
• The card must be in the main driver's name.
• You must have sufficient available credit to cover the hold plus any expected charges.

After returning the vehicle in Massachusetts, the hold is released by the rental company, but your bank controls when the credit reappears on your account. This can take up to 15 business days. Notify your bank of your travel to Massachusetts in advance to avoid fraud blocks on the authorization.

The standard fuel policy for rental cars in Massachusetts is Full to Full. You receive the vehicle with a full tank and must return it with a full tank to avoid additional charges.

To follow the Full to Full policy correctly during your Massachusetts rental:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the gauge and odometer.
• Before returning the vehicle, refuel within approximately 10 miles or 15 km of the return location, whether that is the Boston Logan RCC or another Massachusetts drop-off point, so the gauge does not drop below full before you arrive.
• Keep your final fuel receipt showing the date, time, and station address as proof in case a fuel charge is disputed.

If you return the vehicle in Massachusetts with less fuel than recorded at pickup, the rental company may charge you for the fuel shortfall at their own refueling rate, which is typically higher than retail pump prices, plus a refueling service fee.

Some Massachusetts counter locations may offer a Prepaid Fuel option. If you accept it, any unused fuel is generally non-refundable, so the Full to Full approach is usually better value for most renters.

Yes, most bookings include Travel Assistance provided by Terrawind Global Protection, and this benefit applies during your Massachusetts rental period as well as your broader trip.

Coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers.
• Legal assistance in the event of a road accident in Massachusetts.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

This benefit is particularly useful in Massachusetts given the state's severe winter conditions, which can lead to road closures, accidents on icy highways, and travel disruptions. If you are involved in an incident on the Massachusetts Turnpike or another road and need legal or medical assistance, you can reach Terrawind 24 hours a day.

To get help, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this Travel Assistance benefit does not apply to residents of the United States or Canada. It is designed for international visitors renting in Massachusetts. It also does not cover damage to the rental vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI). Check your booking confirmation for the exact terms and coverage limits that apply to your Massachusetts reservation.