Car Hire National
in Massachusetts

Hola Car Rentals is the only premium partner of the top car hire brands operating in Massachusetts, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Massachusetts.

No. With Hola Car Rentals, all costs and charges for your booking in Massachusetts are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Massachusetts charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Boston Logan International Airport (BOS), collecting your National hire car in Massachusetts follows a straightforward process.

After collecting your baggage, follow the signs to the hire car shuttle bus stop outside the terminal. Board the shuttle to the hire car centre located at 15 Transportation Way, East Boston, MA 02128, which is approximately a 5-minute ride from the terminals.

At the hire centre, National offers the Emerald Aisle for Emerald Club members, allowing you to bypass the counter and select your vehicle directly from the aisle. Non-members proceed to the National counter to complete the pickup.

• Boston Logan National counter is open 24 hours a day, 7 days a week
• Bring your booking confirmation, valid driving licence, and a major credit card in the main driver’s name
• If your licence uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), an International Driving Permit is required alongside your original licence

National also operates off-airport locations in Massachusetts, including Boston Harbour Garage (299 Milk St) and 200 Stuart St, which have more limited hours and may offer lower rates by avoiding airport concession fees.

To collect a National hire car in Massachusetts, you must present the following physical documents at the counter.

• A valid, original driving licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, used for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driving licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence at any National location in Massachusetts. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the National counter in Massachusetts. Debit and prepaid cards are not accepted for the authorisation hold.

Massachusetts operates a fully cashless toll system, meaning there are no cash booths anywhere in the state. All tolls are collected electronically on roads including the Massachusetts Turnpike (Mass Pike, I-90), the Tobin Memorial Bridge, the Sumner Tunnel, the Ted Williams Tunnel, and the Callahan Tunnel.

When hiring from National in Massachusetts, you have two main options for handling tolls.

• Enroll in National's toll programme (such as TollPass) at pickup: this charges US$3.95 per day on days you use a toll road, capped at US$19.75 per hire period, plus the actual toll amounts billed at undiscounted rates
• Decline the programme: if you drive through a toll, the Massachusetts EZDriveMA system bills the vehicle's plate (Pay By Plate MA), invoicing National with a US$0.60 fee; National then passes those charges plus administrative fees to your credit card, typically 4 to 6 weeks after the hire ends

Using an E-ZPass MA transponder provides discounts not available to out-of-state E-ZPass holders or Pay By Plate users. A full-length Mass Pike trip costs approximately US$7.45 with E-ZPass MA versus US$9.35 with an out-of-state E-ZPass. Some National vehicles in Massachusetts may have a pre-installed transponder that auto-enrols you when you drive a toll road.

Massachusetts has no congestion charges or emissions zone fees.

Yes, you can get cashback on tolls paid during your National hire in Massachusetts through the Hola Car Rentals Tolls Cashback benefit, which is included on all bookings.

Massachusetts roads such as the Mass Pike (I-90), the Tobin Bridge, and the Boston tunnels are fully cashless and tolled electronically, so toll charges are common on National hires in Massachusetts. Hola Car Rentals reimburses the lesser of the total tolls you paid or up to 5% of your total booking value.

To claim your cashback after returning your National vehicle in Massachusetts:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - Reservation {Your Confirmation Number}
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement from National, and a toll receipt or statement showing charges paid during the hire

For example, if your booking total is US$500, the 5% cap is US$25. If you paid US$18 in Massachusetts tolls, you receive US$18 back. If you paid US$40, you receive US$25. Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions beyond 30 days are not accepted.

National Car Hire operates at several locations in Massachusetts, and counter hours vary by site.

• Boston Logan International Airport (BOS): open 24 hours a day, 7 days a week, including holidays
• Boston Harbour Garage (299 Milk St): Monday to Friday 08:00 to 17:00, Saturday and Sunday 09:00 to 12:00; after-hours key drop is available
• 200 Stuart St, Boston: Monday to Friday 08:00 to 17:00, Saturday 09:00 to 12:00, Sunday hours vary
• Bedford Airport (200 Hanscom Dr): hours not confirmed; verify before arrival
• Hyannis Barnstable Municipal Airport: hours not confirmed; verify before arrival

If you are arriving on a flight and your National hire is at Boston Logan, the 24-hour operation means late-night or early-morning arrivals are accommodated without issue. For off-airport National locations in Massachusetts, plan your pickup and return around the listed hours to avoid being locked out. After-hours key drop is confirmed at Boston Harbour Garage, where you park on the 7th floor and place keys in the drop box next to the hire booth.

Counter hours can change on public holidays, so always confirm your specific National location hours on your booking confirmation before travelling.

When collecting a National hire car at a Massachusetts airport such as Boston Logan (BOS), several fees and taxes are added on top of the base rate. These are standard charges applied to all hire companies operating at Massachusetts airports, not fees unique to National.

• Airport concession recovery fee: typically 10% to 12% of the base rate, charged for operating at the airport
• Customer facility charge: approximately US$3 to US$7 per day, covering the cost of the hire car centre
• Massachusetts state sales tax: 6.25%
• Local option tax: up to 1% in some cities
• Vehicle hire surcharge: approximately 2.5% to 6.5% in the Boston area

These fees can add a significant amount to your daily rate. One way to reduce costs is to choose an off-airport National location in Massachusetts, such as the Boston Harbour Garage or 200 Stuart St, where airport concession fees do not apply. Off-airport rates can be US$10 to US$25 per day lower, though availability at these locations is more limited given that National has only 5 total locations in Massachusetts.

Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are due at the counter. If a fee appears at the National counter that was not disclosed on your confirmation, the Hola Car Rentals No Extra Charges© Coverage may apply.

The minimum age to hire a National vehicle in Massachusetts without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire from National in Massachusetts but will be charged an additional daily underage fee of US$15 per day plus applicable taxes, paid at the counter.

Drivers under 21 are generally not permitted to hire from National in Massachusetts.

Additional restrictions apply to younger drivers at National locations in Massachusetts:

• Many vehicle classes are restricted to drivers aged 25 and older, including full-size, SUV, minivan, premium, and luxury categories
• Drivers aged 21 to 24 are typically limited to economy, compact, and intermediate vehicle classes
• The young-driver surcharge is paid directly at the National counter and cannot be prepaid online

If you are adding an additional driver to your National hire in Massachusetts, that driver must also meet the minimum age requirements. For National (part of the Alamo/National/Enterprise group), additional drivers aged 21 to 24 are subject to the same US$15 per day surcharge. All drivers must present a valid licence and, if required, an International Driving Permit at the counter.

Yes, National in Massachusetts charges an additional driver fee of US$15 per day plus applicable taxes when the cost is not already included in your rate.

Some Hola Car Rentals rate plans include one additional driver at no extra cost. Check your booking confirmation for the line that reads "Additional driver free of charge" or "Additional driver included." If that line does not appear, the US$15 per day fee applies and is paid directly at the National counter in Massachusetts.

Requirements for adding a driver at any National location in Massachusetts:

• The additional driver must be physically present at the counter at pickup
• They must present a valid driving licence and any required ID
• If their licence uses a non-Latin alphabet, an International Driving Permit is also required
• They must meet the minimum age requirement (21 minimum, with a surcharge for drivers under 25)
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the National hire agreement in Massachusetts are covered by the vehicle's protections. Anyone who drives without being named on the contract may void coverage and result in additional charges.

Most Hola Car Rentals bookings for National hires in Massachusetts include travel assistance coverage provided by Terrawind Global Protection, at no additional cost. This benefit is especially relevant when driving in Massachusetts, where routes can include busy highway corridors, tunnels, and more remote areas on Cape Cod or western Massachusetts.

Coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

This coverage applies only to travellers who are not residents of the United States or Canada. US and Canadian residents do not qualify for this benefit.

If you need assistance during your National hire in Massachusetts, contact Terrawind 24 hours a day:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your full name and Hola Car Rentals confirmation number ready when you call. This coverage does not replace CDW/LDW for damage to the National vehicle or third-party liability insurance. Review your booking confirmation for the exact terms and limits that apply to your reservation.

National hire cars in Massachusetts follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to follow for your National hire in Massachusetts:

• At pickup, check the fuel gauge with the National agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the return location before dropping off the vehicle
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns at locations like Boston Harbour Garage, leave the receipt in the key envelope and keep a photo of the full gauge

If you return the National vehicle in Massachusetts with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.

When planning your return to Boston Logan or another Massachusetts National location, use Google Maps or your GPS to find the nearest petrol station to the return address. Refuelling close to the return point ensures the gauge does not drop before you arrive.

When you pick up your National hire car in Massachusetts, the counter agent will place a temporary authorisation hold on your credit card. This is not a charge; it reduces your available credit until the hold is released after you return the vehicle.

For standard vehicles at National locations in Massachusetts, the typical hold is approximately US$300 to US$400 on a major credit card. The exact amount can vary based on the vehicle class, location, and season. Premium or speciality vehicles may carry a higher hold.

Important requirements for the deposit at any National location in Massachusetts:

• The card must be a major credit card (Visa, Mastercard, Amex, etc.) with the main driver’s name printed on it
• Debit cards, prepaid cards, and virtual cards are not accepted for the authorisation hold
• The card must have sufficient available credit to cover the hold plus any expected charges
• Digital wallets such as Apple Pay or Google Pay are not accepted at the counter

After you return the National vehicle in Massachusetts and the contract closes, the hold is released. Your bank or card issuer controls how quickly the credit reappears on your account, which can take up to 15 business days. Bring a backup credit card in your name in case your primary card is declined.

Yes, after-hours returns are available at select National locations in Massachusetts, though the process varies by site.

• Boston Logan International Airport (BOS): National operates 24 hours a day, so after-hours returns are handled by staff at any time. Follow the airport hire car return signs to the designated lot at 15 Transportation Way, East Boston
• Boston Harbour Garage (299 Milk St): After-hours returns are available. Park on the 7th floor and place your keys in the drop box located next to the hire booth. Keep a photo of the odometer, fuel gauge, and any pre-existing damage as evidence
• 200 Stuart St and other Massachusetts locations: After-hours return availability is not confirmed; check your hire agreement for specific instructions

For any after-hours return at a National location in Massachusetts, follow these steps:

• Refuel before returning to meet the Full-to-Full fuel policy
• Take photos of the dashboard and exterior of the vehicle
• Place your keys and any required paperwork in the designated drop box
• Keep copies of all documents in case of post-hire charges

Note that when you return a National vehicle after hours in Massachusetts, you remain responsible for the vehicle until the National agent formally checks it in the next business day.

Yes, one-way hires are generally possible with National in Massachusetts, allowing you to pick up in Massachusetts and return the vehicle in a different state. However, a drop-off fee may apply depending on the route.

When booking a one-way National hire from Massachusetts, the drop-off fee is shown during checkout under the "To pay at destination" section. This fee is route-specific and varies based on the distance, destination state, vehicle class, and season. It is paid at the National counter in Massachusetts at pickup and cannot be prepaid online.

Typical patterns for one-way National hires from Massachusetts:

• Massachusetts to a nearby state (such as Connecticut or Rhode Island): a drop-off fee often applies but may be modest
• Massachusetts to a distant state: a higher drop-off fee is common
• Cross-border hires into Canada: may be restricted or require prior authorisation from National; confirm before booking

Driving your National hire across state lines from Massachusetts is generally permitted within the continental United States. Always check your hire agreement for any territory restrictions, as driving in certain areas or crossing into Canada without authorisation can void your cover.

If the drop-off fee shown at the National counter in Massachusetts differs from what appeared on your booking confirmation, keep all paperwork and contact Hola Car Rentals support after the hire.